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Course Outline
Introduction
- Understanding the reasons why difficult conversations are often sidestepped
- The impact of unresolved tension and misalignment
- Distinguishing between productive dialogue and confrontation
- The leadership mindset necessary for open candor
- Exploring the concept of psychological safety
Analyzing Difficult Conversations
- Typical patterns that lead to communication breakdowns
- Understanding emotional triggers and reactive behaviors
- Navigating power dynamics and ensuring role clarity
- The distinction between intended outcome and actual effect
Designing the Dialogue
- Identifying the true purpose of the conversation
- Establishing a robust framework for the discussion
- Opening with impact and setting the appropriate context
- Articulating expectations with precision
- Transitioning from problem identification to mutual agreement
Handling Emotion and Pushback
- Identifying signs of defensiveness early
- Reacting in ways that prevent escalation
- Maintaining composure under high stress
- Techniques for de-escalating tense situations
- Restoring trust when a conversation goes off track
Ensuring Accountability and Continuity
- Establishing clear behavioral standards
- Defining individual ownership and timelines
- Recording agreed-upon commitments
- Monitoring progress without excessive oversight
Application Lab
- Practical role-playing scenarios
- Constructive peer feedback
- Coaching debriefs and direct feedback
- Applying learned skills to actual workplace situations
Conclusion and Action Plan
- Common mistakes to avoid in future interactions
- Developing a personalized action plan
- Integrating courageous communication into daily leadership practices
Requirements
- A foundational grasp of core leadership concepts
- Practical experience in managing or directing teams
- Previous involvement in team meetings or performance reviews
Intended Audience
- Managers and team leaders
- HR and People & Culture specialists
- Senior leadership and executive teams
- Project and program managers
- Individuals responsible for steering discussions that impact performance or strategic direction
7 Hours
Testimonials (1)
Reinforcing the levels of authority with my team.