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Course Outline

Introduction to Conversational AI and Small Language Models (SLMs)

  • Core fundamentals of conversational AI
  • Overview of SLMs and their key benefits
  • Case studies featuring SLMs in interactive applications

Designing Conversational Flows

  • Principles of designing human-AI interactions
  • Creating engaging and natural dialogues
  • Considerations for User Experience (UX)

Building Customer Service Bots

  • Practical use cases for customer service bots
  • Integrating SLMs into customer service platforms
  • Managing common customer inquiries with AI

Training SLMs for Interaction

  • Data collection strategies for conversational AI
  • Training methods for SLMs within dialogue systems
  • Fine-tuning models for specific interaction contexts

Evaluating Interaction Quality

  • Metrics for measuring conversational AI performance
  • Conducting user tests and gathering feedback
  • Iterative improvement based on evaluation results

Voice-Enabled and Multimodal Interactions

  • Integrating voice recognition with SLMs
  • Designing multimodal interactions (text, voice, visuals)
  • Case studies on voice assistants and chatbots

Personalization and Contextual Understanding

  • Methods for personalizing user interactions
  • Handling context-aware conversations
  • Privacy and data security in personalized AI

Ethical Considerations and Bias Mitigation

  • Ethical frameworks for conversational AI
  • Identifying and reducing biases in interactions
  • Ensuring inclusivity and fairness in AI communication

Deployment and Scaling

  • Strategies for deploying conversational AI systems
  • Scaling SLMs for broad adoption
  • Monitoring and maintaining AI interactions after deployment

Capstone Project

  • Identifying a conversational AI need in a selected domain
  • Developing a prototype using SLMs
  • Testing and presenting the interactive application

Final Assessment

  • Submission of the capstone project report
  • Demonstration of a functional conversational AI system
  • Evaluation based on innovation, user engagement, and technical execution

Summary and Next Steps

Requirements

  • Foundational knowledge of Artificial Intelligence and Machine Learning
  • Proficiency in Python programming
  • Familiarity with Natural Language Processing concepts

Audience

  • Data scientists
  • Machine learning engineers
  • AI researchers and developers
  • Product managers and UX designers
 14 Hours

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