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Customer Feedback Form

The document is a customer feedback form for a moving company. It asks customers to rate their experience with the origin services, destination services, and general comments. For origin and destination services, customers are asked to rate their level of agreement with statements about the moving consultant, crew, packing, and response to questions/concerns. In the general comments section, customers can rate the accuracy of pre-move surveys and quotes, and provide any other suggestions to improve services. The form collects this feedback to help the moving company continuously improve its services.

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johnmason246
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858 views2 pages

Customer Feedback Form

The document is a customer feedback form for a moving company. It asks customers to rate their experience with the origin services, destination services, and general comments. For origin and destination services, customers are asked to rate their level of agreement with statements about the moving consultant, crew, packing, and response to questions/concerns. In the general comments section, customers can rate the accuracy of pre-move surveys and quotes, and provide any other suggestions to improve services. The form collects this feedback to help the moving company continuously improve its services.

Uploaded by

johnmason246
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Insert

Company
Logo

Customer Feedback Form

In order to help us improve our services to suit your needs and to continuously
operate at the highest possible standard, we would appreciate if you could take a
few moments to fill this form out.
Shipper:
Account:
Move Consultant:
Corporate move

Booker:
Origin Agent:
Destination Agent:
Private move

Other

1) Origin Services
I
totally
agree

I
agree

I
disagree

The moving consultant in charge of my move was friendly &


helpful
My questions/concerns/requests were dealt with promptly
The moving crew assigned to my move were punctual and
professional
I was satisfied with the packing
Any other comments:

I would rate the origin services as:

Excellent

Average

Poor

2) Destination Services
I
totally
agree

I
agree

I
disagree

My questions/concerns/requests were dealt with promptly


The delivery crew was punctual and professional
The unpacking was completed according to my requests
Any other comments:

I would rate the destination services as:

Excellent

FIDI Template "Tools to avoid Factual Findings"

Average

Poor

3) General comments
I would rate the accuracy of the pre-move survey and quotes as:
Excellent
Average
Poor
Any other suggestions to improve our services would be highly appreciated

Thank you for your feedback!

FIDI Template "Tools to avoid Factual Findings"

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