FACT SHEET

WNS (Holdings) Limited (NYSE: WNS) is a leading global Business Process Management (BPM) company. WNS
offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key
industry verticals, including banking and financial services, consulting and professional services, healthcare,
insurance, manufacturing, media and entertainment, retail & consumer packaged goods, telecom and diversified
businesses, shipping and logistics, travel and leisure, and utilities. WNS delivers an entire spectrum of business
process management services such as customer care, finance and accounting, human resource solutions, research
and analytics, technology solutions, and industry-specific back-office and front-office processes. WNS has delivery
centers world-wide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka,
UK and US.
CORPORATE INFORMATION
Established
1996

Stock Symbol
NYSE - WNS

Employees
29,000+

DIFFERENTIATORS
Client-centric Approach

Technology-enabled BPM

Vertical Approach

FINANCIAL STRENGTH (Year ending March 31, 2015)

Net Revenue (Revenue Less Repair Payments - Non-GAAP): USD 503 Million

MAJOR CLIENTS
Over 200 Global Clients
n
Major U.S. retail bank
n
European airline
n
Leading European travel
conglomerate
n
Leading U.S. residential
mortgage bank
n
Major North American airline
n
North American travel agency
n
Leading U.K. insurer

Global cosmetics company

Consumer electronics giant
n
Global market research
company
n
Leading U.S. financial
advisory firm
n
Major U.S. auto insurers
n
Two global investment banks
n
Leading global CPG brand
n
Leading global beverage
brand

Leading logistics company

Major energy and gas utility
company
n
Leading hospitality firm
n
Major U.S. building supply
company
n
Global reinsurer
n
Global telecom provider
n
Leading Australian insurance
company

INDUSTRY RECOGNITION
Domain Leadership
Technology and
BPM Leadership
n
Quality Leadership
n
A Leader in Gartner Magic
Golden Peacock Global Award for
n
Quadrant for Finance and
Golden Peacock National
Corporate Social Responsibility
Accounting BPO (2011, 2012,
Quality Award 2015
(2012, 2013, 2014)
2013, 2014, 2015)
n
n
First in National Case Study
SHRM India Award 2015 for
n
A Leader in IDC MarketScape:
Competition - Service Track in
Excellence in Talent Sourcing and
Worldwide Finance and
IndiZEN 2015 organized by
Staffing
Accounting BPO Services 2015
Kaizen Institute India
n
2015 BPeSA Business Process
Vendor Assessment
n
CIO 100 Award in Business
Outsourcing (BPO) Regional Awards
n
A Leader in 2015 Global
Transformation Category
n
Gold in three categories at the
Outsourcing 100 List
2015
2015 Stevie Awards
n
A Leader in NelsonHall NEAT
n
Silver EDGE Award for Best
Corporate Social Responsibility
Evaluation for Mortgage and Loan
Use of IT by Information
Program of the Year for WNS Cares
BPO for the overall market
Week
Foundation (WCF)
segment
n
EMC Transformers Award
Best New Product or Service of
n
A Leader in NelsonHall
the Year - Software (Other) for
2013, 2014
Marketing BPS NEAT Rankings
Verifare PlusSM
for the Overall segment and
Best New Product or Service of the
Marketing BPS Analytics
Year - Software - Integration Solution
for RePAX

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INDUSTRY-FOCUSED SOLUTIONS
Banking and Financial Services

Banking Operations
n
Check processing
n
Lock-box processing
n
ACH processing
n
Adjustments and record
retrievals
n
New account setup and
maintenance
n
Credit card operations
n
SAR and fraud operations

Asset Management and

Brokerage Services
n
Account setup and
maintenance
n
Broker and advisor
support services
n
Customer service
n
Transfer agency related
processing
n
Portfolio administration
n
Investment research

Investment Banking
n
Pitch books, company
profiles and financial
analysis
n
Financial models, forecasts
and updates
n
Research reports
preparation and authoring
n
Business intelligence and
analysis

Contact Center
n
Customer service
n
Technical help desk
n
Collections
n
Sales / up-sell / cross-sell
n
Customer retention
n
Credit management

Research and Analytics

n
Market research
n
Business research
n
Financial research
n
CRM analytics
n
Data solutions and
management

Lending Services
n
Loan origination and
processing
Loan underwriting

Loan closing and funding

Post closing and

due-diligence

Loan servicing

Consulting and Professional Services

Finance & Accounting

n
Transaction accounting
n
Finance optimization
services
n
Corporate finance and
accounting
n
Risk management and
Compliance
n
Strategic initiatives
Legal Services
n
Residential conveyancing
n
Bid management
n
Vendor contract
management
n
Secretarial and regulatory
services
n
Employment contract
management and litigation
support

Healthcare

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Payers and TPA

n
Front-end processing
n
Claims adjudication and
exception management
n
Care management support
n
Bill review and re-pricing

Transformation Solutions
Consulting services
n
Program management
n
Process re-engineering
n
Quality and Six Sigma
services
n
Technology services
n

Providers
n
Medical billing and
collection
n
Medical coding
n
Research support and
administrative support

Insurance

Agency Services
n
Correspondence
n
Renewals
n
Terminations
n
Commissions
n
Special compensation
Policy Administration
n
Policy benefits
n
Policy reinstatements
and quotes
n
Policy changes
n
Inbound customer service
n
Endorsements
n
Renewals
n
Pre-renewals / expiry
premium
n
Lapses
n
Indexing and logging
n
Specialist line (marine,
engineering, high net worth)
n
Mid-term changes (specific
to healthcare)
n
Motor insurance database
updation
Investment Management
n
Trade compliance
n
Performance measurement
n
Credit research
n
Data management
n
Real estate

Manufacturing

Supply Chain Management

n
Supplier management
and analysis
n
Sourcing support
n
Market intelligence
n
Spend analytics
Logistics
n
Logistics management
n
Scheduling and planning
analytics
n
Market intelligence
n
MIS and reporting

Retail and
Consumer Packaged Goods

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Smart Strategy Solutions

New Business Support

n
Sales
n
Conversion
n
Quote acceptance
n
Cross-selling and up-selling
n
Customer enquiries
n
Actuarial services
n
Exposure assessment
n
New business data entry
n
Rules-based underwriting
n
Policy issuance
Premium Administration
n
Fund applications
n
Refunds
n
Billing
n
Premium mode changes
n
Bank information changes
n
Account reconciliation
U.K. Motor Accident
Management Provision
n
First notification of loss
(24/7 provision)
n
Repair management and
engineering
n
Liability handling
n
Third-party capture
n
Subrogation
n
Non-fault claims management
n
Claims handling process
technology

Claims
n
Claim setup
n
Examination
n
Review
n
Settlement
n
Correspondence
n
Tax compliance
n
First notification of loss
n
Policyholder and broker
claim enquiries
n
Claim notification
processing adjustments,
endorsements and renewals
n
Claim assessment
n
Negotiations and litigation
n
Recovery check processing
n
Third-party claims
n
Subrogation
n
Supplier payments
n
Claims progression
n
Bodily injury claims
n
Delegated authority
payments
n
Claims bill payment
n
Claims adjudication
n
Manual claims intervention
n
Transfers and withdrawals
n
Loss adjusting transcription

Sales, Marketing and

Customer Care
n
Service delivery
n
Customer feedback
management
n
Tele-marketing
n
Customer order support
n
Market research
n
Acquisition analytics
n
Retention analytics
n
Marketing effectiveness

Operations
n
Fault management
n
Change management
n
Chronic and RCA reporting
n
Sales performance reports
n
Store planning
n
Market intelligence
n
eMarketing

Supply Chain Solutions

One Global Back-office Solution

collaboration n
Simplified, shared global selffor demand-driven supply chain
service organization model with
and retail execution
local business partners for Finance
management window
& Accounting, Human Resource,
Information Technology, Indirect
n
Supply intelligence, supplier
Procurement
performance and risk
n
monitoring, contract
End-to end low cost shared services
management (partners and
for transaction processes and
virtual Centers of Excellence (COEs)
Revenue Management Solution suppliers)
for specialized services (tax,
n
Supply chain orchestration
n
Transaction and interactioninternal audit, IT architecture)
global trade shared services,
based campaign strategies
trading
partner
helpdesks,
n
Loyalty management
logistics
Next Gen Customer Service Solution
n
Credit control and collections
n
Moving from customer relationship
management to trans-channel
enhanced customer experience,
multi-channel commerce initiatives
n
Market

entry strategy,
balancing portfolio investments
n
Consumer and market insights,
innovation strategies
n
Power brand strategy,
marketing spends optimization

n
Retailer-supplier

Shared Services
n
Billing queries
n
Marketing analytics support
n
Billing support
n
Debt collection

Shipping and Logistics

Air Express / Shipping / Rail and Road / Terminals

Sales / Trade Management
n
Tariff update
n
Rate quotes
n
Global tender management
n
Sales reports and analytics
n
Freight bookings
n
Yield analysis
n
Service contract / rate
agreement maintenance

Documentation
n
Bill of lading and airway
bill management
n
Freight corrections and
reporting
n
Billing and invoicing
n
Freight audit
n
Data transmission
n
Advance manifest
information
n
Customs and port
compliances

Customer Service
n
Customer help desk
n
eCommerce registration
n
Service / rate enquiries
n
Pre-advice and arrival
notifications
n
Cargo claims
n
Booking desk
n
Contact center
n
Customer and data file
administration

Telecommunications

Operations
n
PO creation
n
Driver logs and fuel tickets
n
Global tracking
n
Equipment control
n
Terminal operations
n
Transhipment and
cross-docking

Customer Acquisition

Operations and CRM

Inbound contact center

Order entry

Order fulfillment

Logging and monitoring

service requests

Contract management

Directory publishing

Lead generation

Outbound sales

Sales analytics

Cross-selling and
up-selling analytics

Churn analysis and support

Usage analytics

CRM analytics

Collection analytics

Traffic routing planning

Sales and Contracts

Administration

Web correspondence

Network utilization reporting

and analytics

Telemarketing

Inside sales

Finance
n
Accounts payable
n
Accounts receivable
n
Credit and collections
n
Vendor help desk
n
Detention and demurrage
reporting
n
Cost reporting, audit and
vendor reconciliation
n
General ledger / bank
reconciliation
n
Management reporting

Schedule maintenance
Routing creation and
maintenance
n
Stowage planning
n
Hazardous cargo approvals
n
n

Order Provisioning and Order

Management
New product and services,
service delivery process
creation

Order provisioning

Technical validation and

support

Rejected order tracking

Multi-vendor tracking

Order tracking

Proactive order management

Test delivery conformance

Billing

Pricing and contract

preparation

Data management
(forms, administrations)

Sales order taking

Ordering support

Inbound contact center

Travel and Leisure

Sales and Customer Care

n
Customer service
n
Sales and reservations
n
Loyalty program
management
n
Customer relations
n
Lost baggage tracing and
customer support
n
Website navigation
n
Specialty help desk

Operations
n
Fare filing and loading
n
Revenue management
n
Fares and ticketing
n
Queue processing
n
PNR servicing
n
Cargo operations support
Platform-based Service
Offerings
n
JADE - Passenger
revenue accounting solution
Verifare PlusSM - Automated
Web-based fare audit
solution

wns.com

SmartProSM - Automated
Pro-ration engine
n
RePAX - Automated flight
disruption management solution

Shared Services
n
Passenger / cargo revenue
accounting and auditing
services
n
Corporate finance and
accounting
n
Transactional accounting
n
Human resource
management
n
Fraud prevention and
control
n
Analytics and MIS

Utilities and Energy

Sales Management
n
Campaign management
n
Sales management
n
Account and contact
management
n
Integrated sales planning
and analysis

Meter Operations and Billing

Customer Service Management
n
n
Service order management
Customer billing
n
n
Management of prepaid
Service contract
accounts
n
Complaints and requests
n
Billing of unmetered services
management
n
Electronic customer services
Supply Chain and
n
Account management
Distribution Management
n
Contract management
n
Order provisioning and order
management
n
Sales and contract
administration
n
Technical support help desk
n
Import and export
documentation management
n
Freight bill auditing services
n
Procurement support services

Customer Financial
Management
n
Receivables and
collections management
n
Reconciliation
n
Bill disputes and client
queries

CROSS-INDUSTRY SOLUTIONS
Contact Center

Channels

Services

Languages

Customer service

Customer complaint
resolution

n
n

White mail

Sales (cross-sell / up-sell)

Chat

Loyalty program
management

Voice (inbound / outbound)

E-mail

Social Media

Arabic

Dutch

English

French

German

Italian

B2B and B2C collection

Nordic

HR support

Portuguese

Computer-aided Telephonic
Interviews (CATI)

Spanish

Technical help desk

Specialty help desk

Customer care analytics

Finance and Accounting

Procure-to-Pay

Order-to-Cash

Accounts payable

Expense reports

n
n

Payment processing

Supply Chain Finance

Accounts receivable

Billing and cash application

Order management

Product costing

Inventory accounting

Manufacturing accounting

Credit control

Record-to-Report

Collections

General accounting

Industry-specific Accounting
Passenger revenue
accounting

Corporate Functions

Fixed assets

Treasury

Cash management

Tax filing and reporting

Cost accounting

Inter-company accounting

n
n

Financial planning and

analysis

Statutory reporting

Tax and compliance

Month-end reporting and

consolidation

Decision support

Revenue audit and recovery

Claims management

Loan account maintenance

Royalty accounting

Fiduciary accounting

Management accounting

Human Resource Solutions

HR Analytics

Recruitment Process

Payroll

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Travel Services

Employee Data
Management (Workforce
Management)

Compensation and Benefits

Learning and Performance

Management

Legal Services

Property Law

Law Firm Back-office

Freehold and leasehold

conveyancing

Digital dictation
transcription

Mortgage re-financing legal

processing

Title checking services

Accounts payable and

general ledger
Employee data
management and payroll

HIP back-office

Corporate Legal Support

Contract management

Legal research

Litigation support

Personal Injury Claims

New claims processing

Medical evidence evaluation

Claims settling and closing

Research and Analytics

For Banking and Financial

Services

For Travel and Leisure

Campaign and channel

management

Customer lifecycle analytics

Campaign and channel

management

n
n

Risk monitoring and scoring

Fraud and collections

analytics
Network planning
Contact center analytics

Web analytics

Procurement Analytics

Revenue management and

pricing

Measurement and reporting

Measurement and reporting

For Utilities and Healthcare

Data Services
Data aggregation and
consolidation

Market and business research

Data cleansing

Demand forecasting

Customer lifecycle analytics

n
n

Customer risk scoring

Loss management modeling

Measurement and reporting

For Retail and Consumer

Packaged Goods

Trend analysis and

report generation
Executive dashboards

Market Research
(Primary Research)
Research design

Data collection

Strategy support

Data processing

Decision support

M&A research

n
n

Corporate finance

Equity research

Contact center workforce

analytics

Financial Research

Customer lifecycle analytics

Analytical support

Spend data analysis

Market intelligence

Supplier management
and analysis

Sourcing support

Shared Services
PowerPoint charts

MIS reporting

Finance and accounting

Data management

WNS Analytics Decision Engine

(WADE)SM
- Award-winning Solution for Driving
Strategic Insights to the C-Suite

Analysis and presentation

Custom analytics and

data services

Business Research
(Secondary Research)
n
Company research

Management information
tools

Industry research

For Insurance
Customer lifecycle analytics

Campaign and channel

management

Business intelligence

Library services

Actuarial analytics

Underwriting analytics

Claims analytics

Measurement and reporting

Transformation Solutions

Consulting and Program

Management Services

Process and Quality Services

Transformation strategy
definition and planning

Performance enhancement,
benchmarking and metric
definition

Transformation roadmap and

business case development

Program and change

management

Process re-engineering
(Six Sigma, Lean)
Program and change
management

Business case realization

and validation

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Problem definition and root

cause analysis

Enterprise solution / ERP

optimization

Global, multi-domain
solution definition /
development

Technology Services

Quality program strategy

and establishment

Application development,
maintenance and support

Business process management

Business intelligence and

analytical solutions

Infrastructure and network

services

GLOBAL PRESENCE
Americas

Europe

Africa, Asia Pacific and Middle East

Costa Rica

Poland

China

South Africa

USA

Romania

India

Sri Lanka

UK

The Philippines

UAE

Our network of 39 global delivery centers respond to needs for language, cultural alignment,
redundancy and 24/7 operations.

MANAGEMENT TEAM
Corporate
Management Team

Business Unit
Management Team

Keshav R. Murugesh

Sanjay Puria

R. Swaminathan

Chief Executive Officer

WNS Group

Chief Financial Officer

WNS Group

Chief People Officer

WNS Group

Ronald Gillette

Sanjay Jain

Krishnan Raghunathan

Chief Operating Officer

Chief Strategy Officer

Chief Capability Officer

Suhrid Brahma

Manish Vora

Chief Technology Officer

Head of Sales, Asia Pacific

and Middle East region

Gautam Barai

Jay Venkateswaran

Deepak Gupta

Business Unit Leader,

Banking and Financial
Services, Healthcare,
and Insurance

Business Unit Leader,

Consumer Packaged Goods,
Diversified Businesses,
Manufacturing, Retail
and Telecom

Business Unit Leader, Travel,

Shipping & Logistics Services;
Head, International Delivery
Locations; Capability Practice
Leader, Contact Center
Operations

Sanjeev Sinha

Arun Kharbanda

Sulakshana Patankar

Capability Practice Leader,

Research and Analytics
Services

Business Unit Leader,

Consulting and Professional
Services

Business Unit Leader,

India Business and Strategic
Initiatives; and Utilities

Edwin Harrell
Chief Executive Officer,
WNS Assistance

**Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist
of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties
of merchantability or fitness for a particular purpose.

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India
Gate No. 4, Godrej & Boyce Complex
Pirojshanagar, Vikhroli (West)
Mumbai 400 079
USA
15 Exchange Place
Jersey City, New Jersey 07302
UK
Malta House,
36-38 Piccadilly,
London, W1J 0DP
Australia
Suite 902 B, Level 9,
61 Lavender Street,
Milsons Point, Sydney NSW 2061
China
30F, Shun Tak Business Center,
246 Zhongshan Road 4,
Guangzhou 510000
Costa Rica
3rd Floor, Building H, Forum I
Business Park
Santa Ana, San Jose
The Philippines
1880 Building,
Eastwood City Cyberpark
Bagumbayan, Quezon City 1100
Poland
Luzycka Office Park
ul. Luzycka 6, Building B, 1st floor
81-537 Gdynia
Romania
Westgate Park, Building H1
24 Preciziei St.
Bucharest 062204
Singapore
3, Anson Road,
#07-01, Springleaf Tower
Singapore 079909
South Africa
Knowledge Park 2
Heron Crescent, Century City
Cape Town, 8001
Sri Lanka
HNB Towers, Level 12
479, T B Jayah Mawatha
Colombo 10
UAE
3W 113
Dubai Airport Free Zone,
P O Box 54378,
Dubai

For a complete listing of all offices, please visit http://www.wns.com/about-wns/global-presence

For more information, please write to us at marketing@wns.com

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