FACT SHEET

WNS (Holdings) Limited (NYSE: WNS) is a leading global Business Process Management (BPM) company. WNS
offers business value to 300+ global clients by combining operational excellence with deep domain expertise in key
industry verticals, including banking and financial services, consulting and professional services, healthcare,
insurance, manufacturing, media and entertainment, retail and consumer packaged goods, telecommunications and
diversified businesses, shipping and logistics, travel and leisure, and utilities and energy. WNS delivers an entire
spectrum of business process management services such as customer care, finance and accounting, human
resource solutions, research and analytics, technology solutions, and industry-specific back-office and front-office
processes. WNS has delivery centers world-wide, including China, Costa Rica, India, the Philippines, Poland,
Romania, South Africa, Sri Lanka, Turkey, UK and US.

CORPORATE INFORMATION

Established Stock Symbol Employees

1996 NYSE - WNS 34,000+

DIFFERENTIATORS

nClient-centric Approach n Technology-enabled BPM n Vertical Approach

FINANCIAL STRENGTH (Year ending March 31, 2017)

Net Revenue (Revenue Less Repair Payments - Non-GAAP): USD 578.4 Million

MAJOR CLIENTS
Over 200 Global Clients Consumer electronics giant
§ Leading hospitality firm
§
Major U.S. retail bank
§ Global market research company
§ Major U.S. building supply
§
European airline
§ Leading U.S. financial advisory firm
§ company
Leading European travel conglomerate
§ Major U.S. auto insurers
§ Global reinsurer
§
Leading U.S. residential mortgage bank
§ Two global investment banks
§ Global telecom provider
§
Major North American airline
§ Leading global CPG brand
§ Leading Australian insurance
§
company
North American travel agency
§ Leading global beverage brand
§
Leading U.K. insurer
§ Leading logistics company
§
Global cosmetics company
§ Major energy and gas utility company
§

INDUSTRY RECOGNITION

Domain Leadership Technology and BPM Leadership

§ A “Leader” in Everest Group’s Property Quality Leadership § AON Hewitt - AON Best Employer
and Casualty Insurance BPO – Service § Innovative CIO Award 2016 for India 2016, 2017
Provider Landscape with PEAK Matrix™ Innovation § Recognized as a LEADER in IAOP
Assessment 2015, 2016, 2017 Global Outsourcing 100 ranking
§ DSCI Excellence Awards 2016:
§ A “Major Contender” in Everest Group’s § Golden Peacock Innovation
Best Privacy Practices in IT-BPM
-
Finance and Accounting Outsourcing Management Award 2016
Sector
(FAO) – Service Provider Landscape with
- Privacy Leader of the year § SSON Excellence Awards 2016:
PEAK Matrix™ Assessment 2013,
2014, 2015, 2016 Golden Star Six Sigma Awards for Best
§ § Golden Peacock Global Award for
use of Six Sigma in Customer Service Corporate Social Responsibility
§ An “Execution Powerhouse” in HfS
Research’s Blueprint Report Digitally Golden Peacock National Training
§ § Stevie Awards for Excellence in Sales
Enabled Contact Center 2016 Award 2016 & Customer Service
§ A “Leader” in NelsonHall’s NEAT for CIO 100 Award in ‘Business
§ § Business World HR Excellence Award
Customer Management Services through Transformation Category’ 2015 for Excellence in Talent Acquisition
Analytics 2016 Silver EDGE Award for Best Use of IT by
§
§ A “Major Performer” in IDC Information Week
MarketScape: Worldwide Business EMC Transformers Award 2013, 2014
§
Analytics BPO Services 2016 Vendor
Assessment

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INDUSTRY-FOCUSED SOLUTIONS

Banking and Financial Services Banking Operations Asset Management and Investment Banking
nCheck processing Brokerage Services n Pitch books, company
nLock-box processing nAccount setup and profiles and financial
maintenance analysis
nACH processing
nBroker and advisor n Financial models, forecasts
nAdjustments and record
support services and updates
retrievals
nCustomer service n Research reports
nNew account setup and
nTransfer agency related preparation and authoring
maintenance
processing n Business intelligence and
nCredit card operations
nPortfolio administration analysis
nSAR and fraud operations
nInvestment research
Lending Services
n Loan origination and
processing
nLoan underwriting
nLoan closing and funding
nPost closing and
due-diligence
nLoan servicing

Consulting and Professional Services Finance & Accounting Customer Interaction Research and Analytics
n Transaction accounting Services nMarket research
n Finance optimization n Customer service nBusiness research
services n Technical help desk nFinancial research
n Corporate finance and n Collections nCRM analytics
accounting n Sales / up-sell / cross-sell nData solutions and
n Risk management and n Customer retention management
Compliance n Credit management
n Strategic initiatives

Transformation Solutions
Legal Services n Consulting services
n Residential conveyancing n Program management
n Bid management n Process re-engineering
n Vendor contract n Quality and Six Sigma
management
services
n Secretarial and regulatory n Technology services
services
n Employment contract
management and litigation
support

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Healthcare Providers Payer DME Manufacturers
n Revenue cycle management nClaims administration nOrder management
n Medical coding nMember and provider nBilling and submissions
n Bill preparation services nFulfillment support
n Receivables management nClinical support nCollections
n Payment posting nOverpayment recovery nPatient services
n Debt analysis nFraud detection and nCollection analytics
investigation

Pharmaceutical and Consumer Enterprise Shared Services

Health nFinance and accounting
nCompetitive Intelligence nWorkflow / platforms
nPipeline Analysis nResearch and analytics
nProduct Profiling (KPO)
nKPI Reporting nTechnology solutions
nEpidemiology Analysis nFront end / mailroom
nMarket Opportunity nContact center
Assessment
nSocial Media Analysis

Insurance Agency Services New Business Support Claims

nCorrespondence nSales nClaim setup
nRenewals nConversion nExamination
nTerminations nQuote acceptance nReview
nCommissions nCross-selling and up-selling nSettlement
nSpecial compensation nCustomer enquiries nCorrespondence
nActuarial services nTax compliance
Policy Administration
nExposure assessment nFirst notification of loss
nPolicy benefits
nNew business data entry nPolicyholder and broker
nPolicy reinstatements
nRules-based underwriting claim enquiries
and quotes
nPolicy issuance nClaim notification
nPolicy changes
processing adjustments,
nInbound customer service Premium Administration endorsements and renewals
nEndorsements n Fund applications nClaim assessment
nRenewals n Refunds nNegotiations and litigation
nPre-renewals / expiry n Billing nRecovery check processing
premium Premium mode changes
n nThird-party claims
nLapses Bank information changes
n nSubrogation
nIndexing and logging Account reconciliation
n nSupplier payments
nSpecialist line (marine, nClaims progression
engineering, high net worth) U.K. Motor Accident
Management Provision nBodily injury claims
nMid-term changes (specific
to healthcare) nFirst notification of loss nDelegated authority
(24/7 provision) payments
nMotor insurance database
updation nRepair management and nClaims bill payment
engineering nClaims adjudication
Investment Management Manual claims intervention
nLiability handling n
n Trade compliance nThird-party capture nTransfers and withdrawals
n Performance measurement nSubrogation nLoss adjusting transcription
n Credit research nNon-fault claims management
n Data management nClaims handling process
n Real estate technology

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Manufacturing Supply Chain Management Sales, Marketing and Operations
nSupplier management Customer Care nFault management
and analysis nService delivery nChange management
nSourcing support nCustomer feedback nChronic and RCA reporting
nMarket intelligence management nSales performance reports
nSpend analytics nTele-marketing nStore planning
nCustomer order support nMarket intelligence
Logistics nMarket research neMarketing
n Logistics management nAcquisition analytics
n Scheduling and planning nRetention analytics Shared Services
analytics nMarketing effectiveness nBilling queries
n Market intelligence nMarketing analytics support
n MIS and reporting nBilling support
nDebt collection

Retail and Smart Strategy Solutions Supply Chain Solutions One Global Back-office Solution
Consumer Packaged Goods Market
n entry strategy, Retailer-supplier
n collaboration nSimplified, shared global self-
balancing portfolio investments for demand-driven supply chain service organization model with
Consumer and market insights,
n and retail execution local business partners for Finance
innovation strategies management window & Accounting, Human Resource,
Supply intelligence, supplier
n Information Technology, Indirect
Power brand strategy,
n
performance and risk Procurement
marketing spends optimization
monitoring, contract nEnd-to end low cost shared services
management (partners and for transaction processes and
Revenue Management Solution suppliers) virtual Centers of Excellence (COEs)
Supply chain orchestration –
n for specialized services (tax,
nTransaction and interaction-
global trade shared services, internal audit, IT architecture)
based campaign strategies
trading partner helpdesks,
nLoyalty management
logistics Next Gen Customer Service Solution
nCredit control and collections
nMoving from customer relationship
management to trans-channel
enhanced customer experience,
multi-channel commerce initiatives

Shipping and Logistics Air Express / Shipping / Rail and Road / Terminals
Sales / Trade Management Documentation Finance
nTariff update nBill of lading and airway n Accounts payable
nRate quotes bill management n Accounts receivable
nGlobal tender management nFreight corrections and n Credit and collections
reporting
nSales reports and analytics n Vendor help desk
nBilling and invoicing
nFreight bookings n Detention and demurrage
nFreight audit reporting
nYield analysis
nData transmission n Cost reporting, audit and
nService contract / rate
agreement maintenance nAdvance manifest vendor reconciliation
information n General ledger / bank
Customer Interaction Services nCustoms and port reconciliation
nCustomer help desk compliances n Management reporting
neCommerce registration
Operations
nService / rate enquiries
nPO creation Schedule maintenance
n
nPre-advice and arrival
nDriver logs and fuel tickets Routing – creation and
n
notifications
maintenance
nCargo claims
nGlobal tracking
Stowage planning
n
nBooking desk
nEquipment control
Hazardous cargo approvals
n
nContact center
nTerminal operations
nCustomer and data file
nTranshipment and
administration cross-docking

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Telecommunications Customer Acquisition Operations and CRM Order Provisioning and Order
nOrder entry nInbound contact center Management
nOrder fulfillment nLogging and monitoring nNew product and services,
service requests service delivery process
nContract management creation
nLead generation nDirectory publishing
nOrder provisioning
nOutbound sales nChurn analysis and support
nTechnical validation and
nSales analytics nUsage analytics support
nCross-selling and nCRM analytics nRejected order tracking
up-selling analytics nCollection analytics nMulti-vendor tracking
nTraffic routing planning Order tracking
Sales and Contracts n

Administration nWeb correspondence nProactive order management

nTelemarketing nNetwork utilization reporting nTest delivery conformance
and analytics
nInside sales nBilling
nPricing and contract nData management
preparation (forms, administrations)
nSales order taking
nOrdering support
nInbound contact center

Travel and Leisure Sales and Customer Operations Platform-based Service

Interaction Services nFare filing and loading Offerings
n Customer service nRevenue management nPassenger revenue accounting
n Sales and reservations solution
nFares and ticketing
n Loyalty program nVerifare PlusSM - Automated
nQueue processing
management Web-based fare audit solution
nPNR servicing
n Customer relations nSmartProSM - Automated Pro-
nCargo operations support ration engine
n Lost baggage tracing and
customer support nRePAXSM- Automated flight
Shared Services
disruption management
n Website navigation nPassenger / cargo revenue solution
n Specialty help desk accounting and auditing
nQbaySM – Back-office
services
productivity and workflow
nCorporate finance and management
accounting
nTransactional accounting
nHuman resource
management
nFraud prevention and
control
nAnalytics and MIS

Utilities and Energy Sales Management Meter Operations and Billing Customer Service Management
nCampaign management n Customer billing nService order management
nSales management n Management of prepaid nService contract
nAccount and contact accounts nComplaints and requests
management n Billing of unmetered services management
nIntegrated sales planning nElectronic customer services
and analysis Supply Chain and nAccount management
Distribution Management
Customer Financial
nContract management
nOrder provisioning and order
Management management
nReceivables and nSales and contract
collections management administration
nReconciliation nTechnical support help desk
nBill disputes and client nImport and export
queries documentation management
nFreight bill auditing services
nProcurement support services

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CROSS-INDUSTRY SOLUTIONS

Customer Interaction Services Services Channels Languages

nCustomer service nVoice (inbound / outbound) nArabic
nCustomer complaint nE-mail nDutch
resolution nWhite mail nEnglish
nSales (cross-sell / up-sell) nChat nFrench
nLoyalty program nSocial Media nGerman
management
nItalian
nB2B and B2C collection
nNordic
nHR support
nPortuguese
nComputer-aided Telephonic
Interviews (CATI)
nSpanish
nTechnical help desk
nSpecialty help desk
nCustomer care analytics

Finance and Accounting Procure-to-Pay Order-to-Cash Supply Chain Finance

nAccounts payable nAccounts receivable nProduct costing
nExpense reports nBilling and cash application nInventory accounting
nPayment processing nOrder management nManufacturing accounting
nCredit control
Record-to-Report Industry-specific Accounting
nCollections
nGeneral accounting nPassenger revenue
nFixed assets Corporate Functions accounting
nTax filing and reporting
nTreasury nRevenue audit and recovery
nCost accounting
nCash management nClaims management
nInter-company accounting
nFinancial planning and nLoan account maintenance
analysis
nStatutory reporting nRoyalty accounting
nTax and compliance
nMonth-end reporting and nFiduciary accounting
consolidation
nDecision support
nManagement accounting

Human Resource Solutions n HR Analytics n Travel Services n Compensation and Benefits

n Recruitment Process n Employee Data n Learning and Performance
n Payroll Management (Workforce Management
Management)

Legal Services Property Law Law Firm Back-office Corporate Legal Support
nFreehold and leasehold nDigital dictation nContract management
conveyancing transcription nLegal research
nMortgage re-financing legal nAccounts payable and nLitigation support
processing general ledger
nTitle checking services nEmployee data Personal Injury Claims
nHIP back-office management and payroll nNew claims processing
nMedical evidence evaluation
nClaims settling and closing

Transformation Solutions Consulting and Program Process and Quality Services Technology Services
Management Services n Quality program strategy n Enterprise solution / ERP
n Transformation strategy and establishment optimization
definition and planning n Problem definition and root n Application development,
nGlobal, multi-domain cause analysis maintenance and support
solution definition / n Performance enhancement, n Business process management
development benchmarking and metric n Business intelligence and
nTransformation roadmap and definition analytical solutions
business case development n Process re-engineering n Infrastructure and network
nProgram and change (Six Sigma, Lean) services
management n Program and change
nBusiness case realization management
and validation

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Research and Analytics Analytics Consulting Financial Analytics Digital Analytics
nBig Data consulting nRisk analytics nSocial media analytics
nAnalytics maturity consulting nCapital asset pricing modeling nWeb analytics
nData maturity consulting nActuarial analytics nText mining
nVisualization needs nCollections analytics
assessment Data and Visualization Services
nBudgeting and forecasting
nData cleansing and
nBalance sheet analytics
Operations Analytics aggregation
nWorking capital analytics
nContact center analytics nData stitching and analysis
nCSAT / NPS analytics HR Analytics nReports and dashboards
nSpend analytics nSmarter workforce solution nVisualization tools
nDemand and inventory nEmployee satisfaction
analytics Research
analytics
nSales and operations nBusiness Research
nAttrition analytics
planning Strategic market
-
nSourcing and procurement Domain Based Analytics intelligence
analytics nInsurance analytics (Claims / Competitive research
-
nSupplier capability profiling Fraud / Distribution) nFinancial Research
nBanking and capital market Credit research
-
Marketing Analytics analytics
Equity research
-
nCustomer analytics nRetail analytics
M&A research
-
Acquisition / retention
- Market basket analytics
-
Fixed income research
-
Cross sell / Up sell (CLTV /
- Category analytics
-
Segmentation) nMarket Research
Category evolution model
-
nCampaign management and Survey programming
-
analytics
nCPG domain analytics -
Telephone (CATI) and web
-
Segmentation and portfolio
nLoyalty management surveys
strategy
nSales analytics nPharmaceutical commercial Data processing
-
nMarket / Media mix modeling analytics
nMarket research analytics nTravel revenue analytics
nPricing analytics nAsset management analytics

Procurement Category Management Contracting Services Procure-to-Pay Services

nCategory management nContract strategy and nTransactional procurement
governance management Requisition to PO
-
nCategory management nContract authoring management
methodology and tools nContract negotiation (simple Spot buy / tactical buy
-
nCategory manager training to strategic)
Catalogue development
-
and competency nContract administration, and management
development approvals and archive
Master data management
-
nCategory strategy / plan nContract compliance
development Centralized procurement
-
monitoring, auditing and
service desk
nStakeholder management expiration analysis
nAccounts payable services
nMarket intelligence and nLegal terms playbooks
spend analytic Invoice and payment
-
nCategory knowledge Supplier Management processing
nOverall strategy and supplier Exception handling
-
Sourcing Services management framework AP helpdesk
-
nStrategic sourcing development
T&E processing
-
nRFx execution and nSupplier onboarding and
segmentation Vendor statement
-
management reconciliation
nAuction execution and nRisk management strategy
management and execution
nOpportunity assessments nSuppler development and
and sourcing wave plans performance management
nCategory cards and nSupplier relationship
playbooks management and
collaboration
nTail spend management
nInnovation channel
management and
continuous improvement

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GLOBAL PRESENCE

Americas Europe Africa, Asia Pacific and Middle East

Costa Rica Denmark Romania Australia Singapore
USA France Turkey China South Africa
Germany UK India Sri Lanka
Poland The Philippines UAE

Our network of 52 global delivery centers respond to needs for language, cultural alignment,
redundancy and 24/7 operations.

MANAGEMENT TEAM

Corporate Keshav R. Murugesh Sanjay Puria R. Swaminathan

Management Team
Chief Executive Officer Chief Financial Officer Chief People Officer
WNS Group WNS Group WNS Group

Ronald Gillette Sanjay Jain Vikas Saggi

Chief Operating Officer Chief Business Chief Strategy Officer
Transformation Officer

Krishnan Raghunathan Suhrid Brahma Manish Vora

Chief Capability Officer Chief Technology Officer Global Sales leader
Horizontal offerings (F&A, CIS,
Analytics, Procurement and HRO)

Yogendra Goyal Nimesh Akhauri Tarun Tandon

Head of Sales, Head of Sales, Head of Sales for the Asia
North America Europe Pacific and Middle East region

Business Unit Gautam Barai Sulakshana Patankar Deepak Gupta

Management Team
Business Unit Leader, Business Unit Leader, Business Unit Leader, Travel,
Banking and Financial Utilities, Retail, Shipping & Logistics Services;
Services, Healthcare, Manufacturing, Telecom, Head, International Delivery
and Insurance Diversified Businesses and Locations; Capability Practice
India Business Leader, Contact Center
Operations

Arun Kharbanda Akhilesh Ayer

Business Unit Leader, Head, Research &
Consulting and Professional Analytics Unit
Services

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India USA UK
Gate No. 4, Godrej & Boyce Complex 15 Exchange Place Malta House,
Pirojshanagar, Vikhroli (West) Jersey City, 36-38 Piccadilly,
Mumbai 400 079 New Jersey 07302 London, W1J 0DP

Australia The Philippines Sri Lanka

Suite 902 B, Level 9, 1880 Building, HNB Towers, Level 12
61 Lavender Street, Eastwood City Cyberpark 479, T B Jayah Mawatha
Milsons Point, Sydney NSW 2061 Bagumbayan, Quezon City 1100 Colombo 10

China Poland Turkey

30F, Shun Tak Business Center, Luzycka Office Park Kozyatagi Mahallesi
246 Zhongshan Road 4, ul. Luzycka 6D, Degirmen Sokak NidaKule
Guangzhou 510000 81-537 Gdynia 8 /19-B Kat: 10 Kadikoy
Istanbul
Costa Rica Romania
3rd Floor, Building H, Forum I Westgate Park, Building H1 UAE
Business Park 24 Preciziei St. 3W 113
Santa Ana, San Jose Bucharest 062204 Dubai Airport Free Zone,
P O Box 54378,
France Singapore Dubai
WNS Global Services (UK) Limited 3, Anson Road,
(Branch) (France), #07-01, Springleaf Tower
40, rue des Blancs Manteaux, Singapore 079909
75004 Paris
South Africa
Germany Knowledge Park 2
VE Value Edge Gmbh, a WNS Company, Heron Crescent, Century City
Frankfurt, Germany VE Value Edge GmbH, Cape Town, 8001
Friedrich-Ebert-Anlage 36,
Frankfurt Am Main-60325

For a complete listing of all offices, please visit http://www.wns.com/about-wns/global-presence

For more information, please write to us at marketing@wns.com

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