Ranjith Jatoth

Summary of  A Qualified IT Professional with around 3+ years of experience including experience as a ServiceNow
Qualifications developer and administrator.
 Working experience of various phases of SDLC such as Requirement Analysis, Design, Code
Construction and test.
 Built several workflows inside ServiceNow to automate the process which business owners want to
implement based on the customer needs.
 Extensively worked on ITSM Domain (Incident Management, Problem Management, Change
Management, Knowledge Management and Request Management).
 Has experience in utilizing the benefits of ServiceNow APIs alongside with the advantages of existing
java script functionalities.
 Experience in Implementing Single-Sign-On (SSO) using SAML, LDAP, Windows AD. • Configuring
Data Sources, Import Sets & LDAP and Transform maps.
 Designing and developing the Self-Service Portal.
 Participated in workshops with ServiceNow Partner teams to help companies implement ServiceNow by
using the best practices in ITSM.
 Strong Skill set of Web Services, Discovery and CMDB. Implemented Discovery from scratch by
installing MID servers on remote desktops.
 Configure ServiceNow tool for the defined Processes. Design and develop scripts for any Customization
required. Supporting Power shell scripting in workflows.
 Developed solutions using JavaScript, Web Services, SOAP and other web technologies to integrate
Service Now with internal/ external systems and tools.
 Developing solutions to other ServiceNow administrators and collaborating effectively with them.
 Configuring the Changes/Requests and handling the general updates.
 Experience in scripting UI Policies, UI Actions, Client Scripts, Business Rules, Workflows Activities
and ACLs.
 Developed ServiceNow Software solutions using Web Services, MYSQL, XML, HTML, CSS, and
JavaScript.
 Working with and functional requirements within ServiceNow for CMS, Catalog Management, Incident,
Web services and interfaces.

Technical CSS (Less than 1 year), DATABASE (Less than 1 year), HTML (Less than 1 year), ITIL (Less than 1
year), JAVASCRIPT (Less than 1 year)
skills
Technical Skills ITSM Tools ServiceNow
Programming C, Java, SQL, Unix Web Technologies HTML, CSS, JavaScript, Soap/Rest API's, Angular
JS Database Microsoft SQL Server, Oracle, MySQL

Other Technologies Agile, Scrum, Design Patterns, ITIL, CSP, MVC, Map Reduce, Android,
SSH Applications/Tools Eclipse, ServiceNow, QTP, Crystal Reports, Android Studio, SQL Developer,
Microsoft Visual Studio, MS Office
Experience Onassis Foundation August 2017 to Present
ServiceNow Developer/ Admin USA, NY

Implemented, documented and maintained the Service-Now platform to meet specific business needs to
support ITIL and business processes.
 Created and Maintained foundation data - User Accounts, Approvers, Support
 Resolved typical User access and roles issues by checking Active directory and Users table.
 Responsible for maintaining and growing data held within Service Now such as our users, locations,
Configuration items, Service Catalog items.
 Use business analysis skills to directly interface with customers to design and build applications that
meet business goals and objectives.
 Responsible for gathering requirements and customizing Business Service Catalogs for AIG organization
from the scratch.
 Developed UI Appearance for Service Catalog Requests.
 Developed Workflows & customized the workflow in ServiceNow using JavaScript, HTML, CSS.
 Development of requirement integration components (SSO, LDAP, SOAP).
 Hands on experience in Performance Analytics by using indicators, breakdowns, scorecards, dashboards,
widgets.
 Worked and helped customers to decrease time required by Performance Analytics and created strategic
and operational changes by delivering the changes through a new set of goals.
 Created transform maps for importing CMDB data.
 Writing Business Rules, Client scripts, UI Policies and UI Actions to customize the instance as per
Business needs.
 Worked on ServiceNow ITOM Business development, building ServiceNow ITOM practice and
competency (Discovery, CMDB, Event Management).
 Extensively worked on CMDB and has good understanding on Configuration Items(CI's), CI relation and
MID Server installation and clustering of MID Server and also worked on Discovery application to
discover CIs from the enterprise network of the company.
 Worked with Windows team, Network team, Database team and Asset team in order to check for the
data collected through discovery is accurate.
 Responsible for gathering requirements and performing integration of JIRA with ServiceNow from the
scratch.
 Implemented Software Asset Management including consulting and advisory services to deal with
software license compliance and asset management.
 Reviewed Software licensing concepts & models, contracts & license agreements, data analysis,
compliance, purchasing and auditing procedures.
 Developed a lifecycle plan for purchased/leased licenses and reported software savings to management.
 Worked with Orchestration which enables an IT organization to automate complex tasks on remote
computers reliably and quickly, with best practices every time.
 Worked with Orchestration to automate New Hire process to create AD account, Email Account and
other application access
 Implemented the end to end IT governance Project, Portfolio Management, PMO governance & HRMS.
 Created Service Account for Amazon Web Services.
 Expose the Webservices of ServiceNow to AWS Cloud Provisioning.
 Orchestrated the Service request for VMware Provisioning. • Built custom workflows using
Orchestration Activity Packs and enabled AWS Cloud.
 Provisioning for AWS billing, Asset Procurement and data management.
 Perigord Premedia June 2014 to June 2014
ServiceNow Developer/ Admin Hyderabad, Telangana

 Worked with process owners and business stakeholders to translate business requirements into functional
requirements within ServiceNow.
 Experience in upgrading from Helsinki to Istanbul version of ServiceNow instance. • Worked on the
defects post upgrade and fixed the defects.
 Created Scripts like Client Scripts, Business Rules, Data Policies, UI Policies, Fix Scripts, Script
Include, UI Scripts and UI Actions.
 Worked on Events and Email Notifications.
 Worked on development and automation of various ITSM processes including Incident Management,
Change Management, Asset Management, Service Request, Configuration Management.
 Has Experience in performing ServiceNow administration activities as per the suggested best practices.
 Collaborated with GRC Team on development of GRC solution.
 Implementing, configuring, onboarding and administrating GRC plugins.
 Created Table, fields and Links, User Rights, Functional Rights, Roles and Profiles.
 Created workflows, wizards and scripts, Software Counters.
 Imported contacts from LDAP.
 Created Data Sources from various external applications, scripts to parse incoming data and transform
into ServiceNow.
 Developed reports as per requirements from management.
 Implemented Data Sources and created transformation maps to import the data into the ServiceNow from
different data sources.
 Actively Involved in End User Portal design, and also the ongoing support and maintenance using CMS
application ServiceNow.

Education Southern Arkansas University

M.S. in Computers & Information Science December 2017

Kakatiya University

Bachelor's May 2014