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TV Repair Bulletin for Technicians

This service bulletin addresses issues with apps causing Samsung LED TVs to freeze, power cycle unexpectedly, or become unresponsive to the remote control. The suggested repairs are to update the TV software and specific apps like SyncPlus and YouTube to the latest versions. This issue affects models with the NT14U chipset and T-NT14UAKUC software.

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autrera
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311 views1 page

TV Repair Bulletin for Technicians

This service bulletin addresses issues with apps causing Samsung LED TVs to freeze, power cycle unexpectedly, or become unresponsive to the remote control. The suggested repairs are to update the TV software and specific apps like SyncPlus and YouTube to the latest versions. This issue affects models with the NT14U chipset and T-NT14UAKUC software.

Uploaded by

autrera
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SERVICE BULLETIN

PRODUCT: LED TV
BULLETIN
ASC20150708003
NUMBER:
BULLETIN
07/08/2014
DATE:
UN40HU6900FXZA, UN50HU6900FXZA,
UN55HU6900FXZA, UN40HU6950FXZA,
SUBJECT: UN50HU6950FXZA, UN55HU6950FXZA,
Apps are causing the TV to Freeze or Power Cycle or UN40HU7000FXZA, UN50HU7000FXZA,
not to respond to the Remote. UN55HU7000FXZA, UN55HU7200FXZA,
UN55HU7250FXZA, UN65HU7200FXZA,
MODELS:
UN65HU7250FXZA, UN50HU8500FXZA,
POSSIBLE SYMPTOMS:
UN55HU8500FXZA, UN65HU8500FXZA,
1) The TV freezes. UN75HU8500FXZA, UN50HU8550FXZA,
2) The App freezes. UN55HU8550FXZA, UN65HU8550FXZA,
3) The App exits out by itself. UN75HU8550FXZA, UN85HU8550FXZA,
4) The TV powers OFF and ON by itself. UN55HU8700FXZA, UN65HU8700FXZA
5) The TV cannot be controlled by the Remote
Control.

REPAIR GUIDE: DO NOT replace any parts.


1) Update the TV software to the latest version.
2) Update SyncPlus and the YouTube application.
App Version
SyncPlus 1.232 or higher
YouTube 1.10119 or higher

IMPORTANT: This service bulletin applies to models with the NT14U chipset and T-NT14UAKUC software only.
UN**HU8500 / HU8550 / HU8700 models with the Golf-8 chipset and T-GFP8AKUC software do not have this issue.
To check an application version and update the application, follow these steps:
1. Go to SmartHub > Apps. Highlight the app name, and then press and hold the Enter ( ) button for 5 seconds.
2. Select ‘View Details’ to view the version of the application.
3. If the app version is not the latest, select ‘Update Apps’ to update the application.

Symptom1 Symptom2 Symptom3 Symptom4


L7 01 04
L9 01 02

This information is published for experienced repair technicians only and is not intended for use by the public. It does not contain warnings to advise non-
technical individuals of possible dangers in attempting to service a product. Only experienced professional technicians should repair products powered by
electricity. Any attempt to service or repair the product or products dealt with in this information by anyone else could result in serious injury or death.
Information provided in this bulletin is subject to change or update without notice.

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