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Melanie Ellis: Day Care & Call Center Experience

The document is a resume for Melanie Ellis that summarizes her work experience and education. It lists her contact information, previous roles as a day care assistant from 2016-2019 where her responsibilities included maintaining a safe environment for children and participating in activities, a call center job from 2018-2019 where she assisted customers and used computer systems, and her education including a Bachelor's degree from Arkansas Tech University in 2019. It also outlines skills like communication, time management, and computer proficiency. The resume provides professional references.

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152 views2 pages

Melanie Ellis: Day Care & Call Center Experience

The document is a resume for Melanie Ellis that summarizes her work experience and education. It lists her contact information, previous roles as a day care assistant from 2016-2019 where her responsibilities included maintaining a safe environment for children and participating in activities, a call center job from 2018-2019 where she assisted customers and used computer systems, and her education including a Bachelor's degree from Arkansas Tech University in 2019. It also outlines skills like communication, time management, and computer proficiency. The resume provides professional references.

Uploaded by

api-458213350
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© © All Rights Reserved
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MELANIE ELLIS

825 East O Street Apt 234, Russellville, Arkansas, 72801 · 501-596-1628


Mellis10@atu.edu

EXPERIENCE
MARCH 2016 – AUGUST 2016
DAY CARE ASSISTANT, KAREER KIDS
 Maintain a safe play environment
 Identify signs of emotional or developmental problems in children and bring them to
parents’ or guardians’ attention
 Positive and cheerful attitude
 Dress children and change diapers
 Organize and participate in recreational activities and outings, such as games and field
trips

JUNE 2015 – AUGUST 2016


DAY CARE ASSISTANT, MARTIN STREET YOUTH CENTER
 Observe and monitor children’s play activities.
 Keep records on individual children, including daily observations and information about
activities.
 Provide a safe and healthy environment for infant, children and school age.
 Communicate with children and parents to maintain a relationship in a multi-
collaborative environment.
 Deliver daily care with a warm and friendly manner even within a hectic and active
setting.

FEBURARY 2018 – FEBURARY 2019


CALL CENTER REPRESENTATIVE, ASURION
 FILE CLAIMS FOR LOYAL CUSTOMERS WITH INSURANCE POLICIES
 ASSIST CALLERS WITH INQUIRIES, COMPLAINTS, OR PROBLEMS.
 ENGAGED IN ACTIVE LISTENING WITH CUSTOMERS, CONFIRMING OR CLARIFYING
INFORMATION
 GIVE STATUS UPDATES ON REPAIRS, ORDERS, AND APPOINTMENTS
 UTILIZE SOFTWARE, DATABASES, SCRIPTS AND TOOLS APPROPRIATELY
 PROVIDED VERBAL AND WRITTEN FEEDBACK.

EDUCATION
MAY 2019
BACHELOR DEGREE OF PROFESSIONAL STUDIES, ARKANSAS TECH UNIVERSITY
Associates Degree of Arts.

MAY 2014
HIGH SCHOOL DIPOLMA, JACKSONVILLE HIGH SCHOOL

SKILLS
 Great written and verbal communication skills  Quick learner and adapts well to new things
 Patience  Great Leadership skills
 Highly developed time management and  Excellent computer operating skills
organizational skills including Microsoft Office
 Active listener  Critical thinker
 Competent in simultaneously multi-tasking with  Competent in Culture Diversity
success  Reliable
 Creative

REFERENCES

Glen Lane
Program Director
Martin Street Youth Center
(501) 416-1003
Jacksonville, Arkansas 72076

Charnise Virgil
Clinical Billing Compliance Director
University of Arkansas for Medical Sciences
(601) 467-7971
Little Rock, Arkansas 72205

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