AKASH KUMAR PANIGRAHI
Software Engineer,
Contact No. : 91-7381387219
E-mail:- apanigrahi745@gmail.com
Current Exposure:
Service Now, Reporting Analytics, ITSM, ITOM, implementation and configuration, 3 rd party tool
Integration, Scripting.
Experience Summary:
2 year Hands-on design, development and deployment experience with the Service-Now
Platform.
Worked on Incident Management, change management application, Asset Management &
CMDB
Implementation ,Upgrade , Integration any 3 rd party tool /interface , product Development
and Training on Different product of and Service- Now Like, ITSM, Analytics, CMDB, Service
catalogue management ,Service level management
Service-Now ITSM Specialist for SNT Software Solution Pvt. Ltd. from June 2016 to till date.
Technical
Service Now Automation /Implementations
Data Validation
Reporting dashboard
Administration Service Now ITSM and development
ITIL v3 Certified
Educational Qualification
Qualification Board/University NAME OF INSTITUTE Year Percentage
B.Tech(EE) Biju Patnaik University of Gandhi Engineering 2012-2016 7.3
Technology(BPUT) Collage, BBSR
12th CHSE Om Bhur Bhuvah Svah 2012 64%
10th BSE P.B. High school,BBSR 2010 70%
TOOLS : Service-Now ITSM
Operating Systems : Windows & UNIX
Database : Oracle & MySQL
Programming Skills : Java scripting & SQL
Project 1
Project: Infrastructure as a service (Service Now ITSM to EHC)
Company: DELL- EMC
Client: Albert stone USA
Descriptions : Based on existing Service Now production environment and supporting ITIL processes,
Dell EMC will integrate Service Now for self-service portal navigation, service catalogue request forms,
process/workflow orchestration, approval workflow, change management, request fulfilment
automation and automated updates to the CMDB
Role: Developer
Define Catalog Request Form / Item - configurable tables, attributes and variable set
Catalog Form UI Action and Client Scripts
Request Fulfilment Workflows
Define Catalog Access Levels
Deployment of Catalog to Portal (optional)
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Provisioning Response Notification (success/failure)
CMDB Form Updates
Workflow Customization & Server-side Scripting
Configure Instance Parameters
Project 2: SERVICENOW APPLICATION DEVELOPEMENT
Team Size: 5
Role: Implementations specialist
Client: Global US
Descriptions: Creating Custom Application Module Work order
Responsibilities:
Supports ITSM process for designated ITSM initiatives by participating in the development of test
scenarios and test plans based on user requirements;
Defining Client script , UI policy , ACL , UI action and Business Rule
Table and view development
Workflow and Email Notifications
participating in the development and implementation of standard operating procedures (SOPs);
assisting in the development and delivery of user training sessions and associated materials (e.g.,
training guides, user manuals) to support change adoption;
providing coaching and roll-out support to users throughout the implementation process
Supports ITSM Processes of Incident Management and Request Fulfillment by performing in-depth
analysis on large volumes of data, interpreting data, analyzing results;
Use analysis to identify trends and opportunities for improvement with sufficient and specific
information to support actions;
Collaborate with teammates to provide results that are clear and concise; provide information to IT
Teams for improving clarity and accuracy of data;
Identify and implement improvements for data analysis and communication of results (continuous
improvement
Project 3: SERVICENOW FORM DESIGN AND CONFIGURATIONS
Team Size: 6
Role: Team member
Client: Emc
Description: Creating Form Design and implementation
Responsibilities:
Table and view development(Incident, Change , CMDB)
Service Catalog , Workflow and notification
Defining Client Script, UI Policy, UI Action
Project 4:- Discovery/Business Service Map Implementation /Development
Designation: Team member
Team size: 6
Environment: Service Now, CMDB, Discovery, Service Mapping
Create Business Services, Technical Services, Service group and also creating dependency mapping
relationship.
Configure some CI relationship to support Incident, Change, Problem
Discover IT Infrastructure directly related to the Business Services
Creating some probe and sensor and also giving Entry point.
Mid Server Installation & configuration
Creating Discovery behavior, CI classification and also product classification.
Create and test Credentials, various data collected by Discovery.
Discovery API’S on the developer Portal & Troubleshooting & ECC Queue by System Command.
Creating such kind of Discovery Patterns, Messages, Schedules, Commands & Traffic based
Discovery.
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Business service analysis & maintenance using maps & Pattern customization.
Advanced Service Mapping configuration & troubleshoot maps in Service Mapping
Optimization of probes and sensors.
Automatic sensor cancellation
Port Scanning
Classification
Identification
Daily Scan
Other Responsibility:
• Configure locations, sites,
• User permission issues,
• Support group creations,
• Application Role
• creating service targets,
• Asset configurations,
• configuring catalogues (Generic & Product),
• configuring notifications,
• Auto assignments,
• Templates (Task and Work order),
• Approval workflow.
• Data Management includes Data Loads, Asset loads.
• Foundation data Loads like
• Product & Ops categorization
• Site Loads
Personal Details:
Father’s Name : Rabindranath panigrahi
D.O.B : 27th Apr 1995
Gender : male
Nationality : Indian
Languages Known : English, Hindi
Hobbies &Interest : Travelling, Photography, Gardening, Cooking Delicious food, chatting with friends,
Listening Music,
DECLARATION: I hereby declare, that the details furnished above are true to the best of my knowledge and
belief.
Date: Akash Panighrahi
Place:
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