Workingwith words Underline the correct answer from the words in italics.

2t Our / I4lecustomers are in Asia and South America.

Complete the table with countries and nationalities.
22 They / Their company is Polish.
Country Nationality
India Indian 23 Areyou / your Spanish?

Japan t
24 Where is he / ftiscompany based?
2 Italian
25 That's Brigit. She's/ Her's a colleague and a friend.
Brazil 3

4 Polish
5
Businesscommunication
South Africa
Match 26-30 to a-e.
Complete the two conversations with words from the list.
26 lt's good
team Chief marketing personal human
2 7 H o w d o . . .-
Conversation 1:
28 P leasedto ... -
A What's your job?
B I'm the 6- director for a small online company. 29 H ave a ... -

What about you? 30 See you

AI'ma7-resourcesmanagerandthisisNigel.He's
a 8- leader in our design department. a meet you.

Conversation 2: b soon.
A Who's that?
c to see you again.
B That's Sheila McFee. She's our 9- Executive
Officer. It's her company and I'm her 10- d good journey.
assistant.
e you do, Anna?

Languageat work
Result - /
Complete this interview with the correct form of the verb be.

A Hello, my name 11- Ali Kishan and I 12

the Managing Director of Kishan Foods.
B Good morning, Mr Kishan. Where 13- your
company exactly?
A We 14- in England
B 15- you also in other countries?
A No, we 16
B But you 17 English. Where 18- you
from?
A Ile from India but my wife 2o from
theUK.
Workingwith words Businesscommunication
Match the company types in the list to the groups of Complete this conversation with the missing words.
companies 1-4.
2l Can I b- a room for two, please?
pharmaceuticals automobile
22 A Can you s- that?
financialservices electronics
B Sure. It's hotel A-R-N-O.

1 HSBC, Credit Suisse, Wells Fargo 23 A Can you send me the prices?
B Yes, of c-.
2 AstraZeneca, Pfizer, Bayer
24 A Can I have item AD1lT?
3 Philips, Sony, Panasonic
B I'm s- but it isn't in stock at the moment.
4 Tata Motors, Toyota, Fiat
25 A Do you have a set menu for large groups?
B Yes, we d--.
Complete this presentation with verbs from the list.
26 Can you c- the booking by email?
provide 'm
export develop work
produce employ 27 Sorry, can you s- more slowly?

28 Can you g- me your name again, please?

I'm from Spain but I s- for a French company. We
6- computer equipment and software. We also 29 Can I o- some mobile phones, please?
7 -training with the products for our customers. We
8- over five hundred people and we 9- to ten 30 A Can you say that again?
differentcountriesincIudingRussiaandBrazil.I10-a B S-. It's H-O-R-I.
research technician and I 11- new products.
Result / 30 martt
Languageat work ,

Add -s, -es,or no letters (-) to the words in sentences 12-20.

12 The company develop- products for hospitals.

13 Do- you import films?

t4 She provide- meals to schools.

15 David work- for a company in Sweden.

16 We have- three suppliers.

t7 Does it sell electronics?

18 The shops don't buy- all their packaging from us.

19 Do- the company deliver within 24 hours?

ZO Yes, it do-.

Photocopiable@ OxfordUniversity
Workingwith words Conversation 2:
A Can I help you?
Which continent or world region are these countries in?
B Yes,is there t{-.coffee machinehere?
1 Hungary, Sweden A Yes, 15 two actually. There's one in

2 Nigeria, Botswana canteen and there's another in the factory.

B16 any in this building?
3 Ecuador, Argentina
A No, 17 . Sorry!
4 Saudi Arabia, Oman Conversation 3:

5 Malaysia, New Zealand A Hello,is there18 Internet cafe near

hotel?
Match sentences from a telephone caller (6-10) to the B No, 19 But take the 32 bus to the
workplace he / she calls (a-e). _20 a bus stop at the end of this
'Can I
6 speak to the a Sales Office
Warehouse Manager about
Businesscommunication
our delivery, please?' - Complete this telephone conversation with the missing
words.
7 'ls Mike there? He works in b Factory
Research and Development.' - A Hello, the Dubai Grand Hotel. Can I 21h-

'Hello, B Yes, could I22s- to the manager, please?

I can I have a price c Head Office
A I'm sorry but he isn't 23a- at the moment.
for item R-33,please?'-
24 t- a message?
'Hello, I have the new parts for d Technical Centre
I B Thanks. It's Danuta Norvig. Can he call me 2Eb
Production. Do you need as soon as possible? My 26n- is oh seven
them today?'- eight, three five four, three seven eight two.
's Danuta Norvid on oh seveíeight'
to .could I leave a messagefor e Distribution centre A So2?t
the Head of Administration?'- five four, three seven eight two. Is that 28r-?
B No, it's zero seven 29d eight.

Languageat work A OK. I'll 3og- him your message.

B Thanks for your help.
Complete these three conversations with words from the list.
A You're welcome.
any Are there there's Is there there are
there isn't a some an there aren't Result - / 30

Conversation 1:
All a Thai restaurant in the city centre?
B Yes, that's right. The Blue Boat.
A Is it good?
B Yes, not bad. There arel2 nice fish dishes.
But there aren't 13 parking spaces in the
centre. So take the bus.

PhotocopiableO OxfordUniversity
WOfking With WOfdS 18 A produce?
doesyourcompany
B We dont produce anything. We provide financiď servi
Match 1-10 to definitions a-j.
19 A - do vou work?
I ticket machine - a You call people on this. B In Lyon in France.
2 mobile phone - b You enter this with your usemame. 20 A - -do you havemeďings withyoul
3 putin- c You buy your ticketsfrom this. B Never'

4 Internet - d You do this with your money at the 21 A do you travel to work?

coffee machine. B Bybus.

s laptop - e You do this when you finish work 22 A do you start work?

on your computer. B At nine o'clock.

6 button- f You pressthis. 23 A do you work at home?

B Because I write computer software. I don't have
7 start menu- g You work on this when you travel work in an office.
forbusiness.

8 switchoff- h you copydocuments

on this. BUSingSs cOmmuniCatiOn

9 password- i You can searchfor information Replace24--30

in theconversation
with a{, sothatthe
on this. meaning stays the same. Write the letters next to the

24 - a Do you want a hand

10 photocopier - j You click on this to select a
computer program. 25 b help me

26_ c lnsert
Languageat work
27 d Next '
Tick (/) the correct sentences and change the incorrect
sentences. 28_ e Yes, ofcourse.
Example:
29_ f That would be good.
We work I hours always a day. *
We alwayswork I hours a day. 30_ g I'm trying

11 They're always late for work. - A Hi, can youzLgive me a hand?

B 2ssure.What's the problem?
tZ We work on sometimes Saturdays. -
A Well, how do I buy a ticket from this machine?
13 She takes a lunch break never. -
B First of all, touch the screen.26Then,pressthe tickel
14 Do you often take a sick day? - you want me to press the next train?
B 27Yes,please. And also 281don't know how to pay with
15 I finish rarely on time. -
credit card.
16 ls he usually at the warehouseínthe afternoon?- R 29Putinlbe card here. And finďly, take your ticket.

A Thanks a lot.
complete these conversations with the missing question gocan
words. R I hefuyoz with your luggage?
A No, it's OK. I can carry it.
174 do you work for?
B Microsoft. Result - / 30

Photocopiable@ 0xford University

 19
Workingwith words (decide)to book the Century Hotel for
the conference in October.
Complete these sentences with words from the list. A20 (you / call)the hotel? They are often
very busy in October.
CV copy business card note order receipt
B N o ,I 2 1 (not / do).
I Nice to meet you. Here's my A I'll do it.
B Thanks. Who 22 (Mark and Barbara /
2That'stwodol1arsninetynine.Doyouwanta-?
want) to give the main presentation?
3 To apply for the job, please send your -. A We23 (not / have) time to discuss that.
I'll call them tomorrow about that.
4 A I'd like five printers and twenty boxes of discs.
B Sure. Can you fill in an - form, please?
Businesscommunication
5 Can you send a hard - of the invoice in the post,
Put the words in italics in the right order to complete thesc
please?
sentences.
6 Did the driver leave a delivery with this 24 I'll as / know / can / Iet/ soon / you / as / I
package?

Underline the correct verb in italics. 25 There some / with / problems/ your / order / are

? I'll attach / open the form to an email.

26 We to / documents/ send / the / need
8 Did you save / receivemy letter last week? I posted it on
Tuesday I think.
27 We some /'ve / problems/ got
9 Open / Print the folder marked KEYdoc_l. The document
is in there.
28 We that / but / did / didn't / work / it
10 Can you receive/ sendme another copy of the invoice?
I can't find it.
29 That great / be / would
1 1 Can you/orward / open the document to me with your
email?
30 Thankspr / help / a / your / Iot
1 2 I'll print / place these photographs of the office party so
everyone can look at them.

Result / 30 m
Languageat work
Complete this conversation with the past simple form of the
verbs in brackets.

A Hi! Where 13 (be) you this morning?

B At the meeting with Mark and Barbara. Why
t4 (not / be)you there?
A O h n o !I 1 5 (not / remember), I'm really
sorry. What 16 (you / say) to them?
B 117 (apologize)for you and they
18-(be) fine about it. Anyway, we
Workingwith words t 7 Ronan and I at the conference

1 8 They a taxi from the station.

Complete this text about eating out in someone's country
with words from the list.
1 9 He - the Managing Director of the

fish tip coffee bill 2004.

order

20 you here for the main present

When a visitor comes to my part of the country, we normally go
interesting.
toatraditionalrestaurant.Weeatalotof1-here,so
visitorsusually2-alocaldishtotry.Attheendofthe 21 After the conference, we - to a partyl
mealit'snormaltohavea3-.ofcourse,thehostalways really boring.
pays the 4- and it's normal to leave a 5-.
22 When you - your current
About 10%is right, but only if the service was good!

Complete these sentences with the correct word, a, b, or c.

Businesscommunication
6 you ready to order?
Complete this conversationwith expressionsfrm
aDo b Would c Are

7 have the chicken salad, please. Can I get you something? Please take a seat.
al b I'll c I'd Can I join you? Please excuse me. See you later.
That's right. What do you think of it? Is this your
I A: - you like sushi?
B: Yes, it's OK. A
a Do b Would c Could B Yes, ofcourse.24

9 I have the bill, please? A Thanks. I hear you work for United Care Ins
a Could b Would c Do B 25 Do
someone there?
Match 10-13 to a-d to make sentences. A I worked for them about five years ago.
10 Could we have two . a cups of coffee, please? B How interesting.

b apple,please.
A Then I left and became a sales manager at Cover
11 We'd like some
26
t 2 I'l l h ave an ... - c sandwiches. B No, thanks. I'm fine.
A 27
13 Would you like a ... - d drink?
conference?

Languageat work B Yes, it is.

A 28
Complete these sentences with the past simple form of verbs
B It's good. Today was interesting. I'm sorry but I have
from the list. Note that some answers need the question form.
.tow.29

fly take come join be go leave meet become A Sure. Nice talking to you.
B Yes, and you. 30
t4 I - my home in Rome at three o'clock yesterday.

15 you - here last night? That's right. We Result - / 30

arrived at midnight.

1 6 We - by plane from London to Moscow.

 I
Workingwith words t7 You need to go past . g to the reception area?
|
18 Take the lift down one floor, h left and then look for
Complete these sentences with words from the list. I
the coffee machine is ... - the sign to the car Ra{

--:
=-:;
develop charge check responsible plan deal
19 Turn i the Finance Director's t
office and the I
I Sorry, can you with this? I don't have time.

I
conferenceroom - n',
I
2 In R & D we new ideas from the planning stage
through to testing for production.

3 How many people are you in - of? Businesscommunication

4 I'm not sure if this is correct. Can you it for me? Completethesethree conversationswith expressio",
"-O I
a can you sign g in chargeof
5 I'm the Finance Director so I'm for all the I
money coming in and out. b right down h Would you like
I
c I have an appointment i Let me introduce I
6 We - to launch this product at the beginning of
d showyou round j that's
next year. I
e This is your k Nice to seeyou
I
Underline the correct department in italics. f pleasetake a
I
7 Logistics/ IT manages computer systems in the company. Conversation 1: I
Rafael Good morning.zo-with NatashaGrant
8 I work in HR / R&Dso a lot ofmyworkis about finding I
Receptionist Certainly,zl-here, please?
new staff. |
Rafael Sure.
9 Can you call Production / Finance and ask if the new
I
Receptioništ z2-visitor's pass.Now,zs-seat. Ms crantI
machinery is ready for the factory?
will be 24-.
" I
10 My order was late so I called CustomerServices / Marketing. Conversation 2:
I
Natasha Hello Rafael.
I
Languageat work Rafael Hi Natasha.2'-again.
I
Natasha Nice to seeyou too. 26- a coffeefirst? |
Match 11-19 to a-i to make sentences.
Rafael Actually, I'm fine.
11 The MD's office a front of the car park.
Natasha OK. Let me 27- first.
is between ... -
Rafael Great.
12 Is your office next . b stairs, and the toilets
Conversation 3:
are there.
Natasha So, this is Design and 28- the area for
1 3 The factory is in c below my office. programming.
Rafael How many people work on it?
14 Walk up these d along this road to the
end and turn right. Natasha About ten full-time staff. And we have about ten
freelancers at the moment. 29- you to Bryan.
1 5 Drive e the third floor. He's 3o- our IT section...

1 6 Take the lift, the cafeteria f the coffee lounge - the

Result / 30 marks
is on meeting room is at the
end of the corridor.

@ OxfordUniversity
Photocopiabte Press
Workingwith words A Really? So, 15 (they/
people for the contract?
Complete these words with the missing letters. B No, they 16 (not / be). But
1 She'sso-n-r-e-i-.Whendoesshetakea 17 (interview) more people b
break? another project in Germany at the momenl
18 (you / ask)? le
2 Weneedan-m- g-n-t-v- and (you / leaving)your current employer?
creative person for this job.
A Yes,I am.I2o (currently / finish)
3 Mike isveryp - a -t - c- I and can dealwith more contractwith thembut I21
any problem. do) anything after that. I want a change.
B O.K. We 22 (have) a meeting today
4 Details in R&D are important so our staff are very 23
it. I'll tell my boss that you
c-r-f-1.
job.
5 I like Michelle in HR. She'sf -i - n-l- and easy A Thanks alot!
to talk to.
Businesscommunication
6 You need to be f - c- se - on your job in the factory
with all the dangerous machinery. Replace 24-30 in the conversation with a-9, so
meaning stays the same. Write the letters next to
7 Jim left school and joined the company. He's very numbers.
e- p- r - e- c- d in everypart of the
24 a Are you free
productionprocess.
25 b We need to meet
Put these words in the right order to make sentences.
26 c twelve o'clock
8 good / at / managing / I'm / people
27 d is fine

t have / in / diploma / I / a/ Economics 28 e I'm busy

29 f good
10 sales / has / of / experience / a/ she / in / lot
30 g When

A Hello. 241'dtike to meet about the interviews.

11 very / at / isn't / he / checking / good
B Sure. Is tomorrowaSoKfor you?
A Yes.26what time are you free?
12 have/qualifications/business /they / don't/ any /in
A 2.corwemeetatz,midday?

B Sorry, 291can't meetthenbut the morning 30isgood.

OK. Is nine forty-five OK?
languageat work A
B Yes. Seeyouthen.
Completethis conversationwith the presentcontinuous
form of the verbs in brackets. Result - / 30
A You're busy. What 13 (you / work) on?
B My comp any t4 (build) a new tower in
the centre of London.

Photocopiabte@ OxfordUniversity
Workingwith words Languageat work
Match the words from the list to the comments Complete these conversations with the comparative forn
by customers 1-5. the adjectives in brackets.

service choice technology price location Conversation 1

A Can I have a 13- (good)price,please?
1 'They
are similar. I paid about the same at both s h o p s . ' B W e l l , w e c a n o f f e r y o u a t 4 - ( l o w ) p r i c e o n t h e
discs.
'This
hotel is great. If you want something, they bring it to What about the printers? They are 15-
your room immediately.' - (expensive)than your competitor's down the road.

'lt's I'm afraid I can't give you a discount on the printers.

easy to get there by car and there's lots of parking.'
quality of these is 16- (high) than any others
the market.
4 'There are so many different brands on the shelves. I never Conversation 2
know which one to buy!' A I order all my books on the Internet now. It's 17
(easy)than going to the shop.
5 'The only problem is that after a year it's out-of-date and
you have to buy a newer version.' B But the service is 18- (bad)if you buy online.
le- (difficult)to speak to somebody if you
Match 6-tZ to a-g to make sentences. problem.
A That's true, but the Internet offers a 20- 1up-
6 We offer our customers a wide
to-date)service. Also, you have a21- (wide)
7 This is the most up-to-date... _ selection with a website and the books are usually
22- (cheap).
8 Our new headquarters are in a really good

9 The staff here aren't very . Businesscommunication ,

10 I'd like a fast Complete these sentences with the missing words.

23 These are the same price so what's the d ?

11 lt's a high
24 The prices in the two shops are s- but the
t2 Your new prices are .
quality is different.
a piece of technology on the market.
25 Did you receive the two quotes? How do they c--.-?
b delivery time, please.
c range ofproducts. 26 The a of English lessons online is that you can
study any time.
d high. Can you explain why?
e friendly, are they? 27 The d of English lessons online is that you dont
f quality car at a low price. meet your teacher.

g location. 28 Their quote is lower. Let's c- them.

29 This o- better than that one.

30 I think I p- this hotel. It's bigger.

Result / 30 marks

Photocopiable@ OxfordUniversityPress
Workingwith words A When 17'she comingback?Do you know?
B I'm not really sure. Don't worry. I'll find a solution. Can I
Match 1-9 to a-i to form questions. call you back this afternoon?
1 How often do a problem? A This morning's better.I t8'mgoing out after midday.
you attend ... - B OK, I'll call you back later this morning.

2 Is that your final b in a team? Underline the correct answer from the words in italics.

3 Do you like to work c the problem? 19 That's the mostexpensive/ expensiveslrestaurant in town.

4 Is it a very big d new ideas? 20 These new components are better/ bestthan the old ones.

5 Did you find . e decision? 2t I don't think the problem we have in the factory is very
bíg/ bigger.
6 How good is your team f meetings?
at developing ... - 22 Our company has the high / highestturnoverin the industry.

7 When can we make g a decision about this? 23 The worse / worst problem we have is that staff are leaving.

I Is that a good h idea? 24 It's the more / mostup-to-datetechnology on the market.

9 Why can't you solve i a solution? 25 Is there an easier/ easiestsolution than this one?

Languageat work Businesscommunication

Are the verbs in the present continuous in this conversation Replace 26-30 in the conversation with a-e, so that the
talking about the present (P) or the tuture (F)? Write your meaning stays the same. Write the letters next to the
answers (P or.F) next to the numbers. numbers.
's your
10 15 26 a opinion \

11 16 'm not
27 b so sure )

t2 17 28 c we should

13 18 29 d that's true

t4 30 I think

A Hello, I to'm calling about my late delivery. A Did you read the report?
B I'm sorry, who 11'sspeaking? B Yes, I did.
A This is Nicola Havers of HVS. We t2're still havingproblems A So, what 26doyou think?
with deliveries from you. 27Inmy opinionit's a salary problem. I think 28ít'sa
B
B Well, I'm sure we can solve them. First of all, what 13are idea to increase pay.
youwaiting for at the moment?
A Sorry, but | 29don't agree.
A The replacement components for our conveyor belts.
B Do you think we can increase numbers of staff? Wi
B oh yes. I know. Wet4,re bringíngthemnext week. more staff, they won't work long hours.
A Really? But why lsaren'tyou deliveringthem this week? A Yes, 3o.ragree.
B Actually, I'm sorry, we have a small problem. They 16're
waiting in our Cardiff warehouse, but our delivery driver is Result - / 30
off sick.
Workingwith words Correct these sentences with the missing word.

16 Shelly going to arrive by taxi on Thursday.

Underline the correct answer from the words in italics.
tT We're going to take Friday off look round the city.
1 Business/ Economy class is expensive but the seating is
more comfortable. 18 When are you going visit Ingrid to discuss the problem in
Budapest?
I d like an aisle / awindow seat, please. I want to see the
mountains on this flight. 19 Ryan and I are to present the new products at next week's
exhibition.
Are you taking any bags / hand luggagewith you onto the
plane?
Businesscommunication
4 Flight number BA 343 is now leaving from terminal/ gate
49. This is the final call. Complete these conversations with the missing words.

5 You need to wait in the delay / queue,justbehind those Conversation 1

people over there. A Hello, I'd like to 20b- a room for two nights. Do
you have any 21v-?
6 Excuse me, where is passport control / check-in?I need to
get my boarding card. B Certainly. We have a double room for 70 euros a night.
A Does that22 i- breakfast?
7 I'm sorry but your flight's cancelled/ boardingbecause of
Conversation 2
bad weather.
A Hello, my name's Smythe. I have a23r- for two
8 Excuse me, is there Internet/ Securityaccess in the nights.
airport? I need to send an email. B OK Ms Smythe. Your 24r-is 203 on the s
floor. Can I see your 25c- c-, please?
Languageat work A Sure. Is there a restaurant in the hotel? \

B Yes.
Complete this conversation with the going Íoform of the
verbs in brackets, A Do I need to book a table for 26d-?

A So are you ready for your trip next week? B No, it's OK. There are plenty of tables this evening.

B Nearly. I e (set) Conversation 3

my visa from the Russian embassy tomorrow. A Hello, this is Ms Smythe in Room 203. Can I have a
27w-
A Great.1o (you / call, please?
fly) to Moscow? B Sure.What time?
B That's right. But I 11 A At sevenplease.And can you 28o- me a taxi
(not / stay) there. I 12 the airport?For eighto'clock.
(take) a train to St Petersburg when I arrive. B I'll do that for you. Is there anything else?
A Who 13 (meet) A Yes, do the rooms have Internet 29a-,?
you there?
A Yes they do, but I'm sorry, we have a problem with our
B One of our colleaguesfrom the officein St Petersburg. Internetconnection this evening.
B Oh, that's good. And la A That's OK. I'll get some exercise.Is 30t- a
(you / have) time for any sightseeing? in the hotel?
A I think so. We 15 Yes, it's at the top of the hotel on the seventh floor.
(have) one free afternoon so maybe I'll have time.

Result - / 30
 Workingwith words Businesscommunication
Match 1-10 to a-j to make sentences. Complete these sentences with a, b, or c.

I This project has some very tight 21 At the -, the schedule is about a

2 Christmas is one of our busiest a moment b date c

22 We've lost two days on this.
3 May 1st is a public
a yet b already c have
4 Have you taken any annual ... -
23 The of this is to have it in the shops
5 You look tired. Why don't you take some time . December.

6 Next Monday is a public holiday so we have a long a plan b schedule c aim

24 What's the - for this rePort? Next
? Did you email everyone
the latest.
I Please find attached the
a time b week c deadline
I Everyone is flying over for the annuat ... - 25 -much time do we need for production?

10 There's no one in your headquarters. Is this a quiet b How c Why

a What

aleavethisyear?ftimetableforthetraining26-startonJanuary31st.
course next week.
a Let's b Why don't c What if
b weekend. g a reminder about
27 Why don't we - online?
the meeting?
c deadlines,so we need h period? a sell b to sell c selling
to work quickly. 28 Is happy with that datď
d conference in Athens. i off later this week? \'
a people b everyone c You all
e periods. j holiday in many countries.
29 We're ship it because it's cheaper.

Languageat work a going b going to c are going

A project manager is gMng a report to his boss. !.!!der!!!c 30 so, to , , we've agreed to launch it on July
the correct ans\'Yerfrom the words in itolics'
a sum b summary c summarize
A As you know, we've lthad / have a few problems on this
project but I think we've t2solve / solvedthem all now. Result - / 30
B l3Have / Didyou found a different supplier?

A Yes, I l4have / had.ln fact they ls's / veworked with us before.

B That's good. And how about the packaging company?
Have we16sended / sentthemthe designs?
A No, we tThaven'tsent / haven't.Unfortunately, I wasn't
happy with the original designs.
B So what have yourBdid / done?
A I've asked a different designer to work on it. He l9hasn't
/ haven'tfinished 2oy,t the designs/ the designsyeÍ,but I'm
sure he'll be fine.

94 @ OxfordUniversity
Photocopiabte