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Using Verbs To Build Customer Satisfaction Tools

This document presents a customer satisfaction survey template consisting of 10 questions to measure customer satisfaction. The questions address topics such as likelihood of recommending the company, overall satisfaction, quality and value perceptions of products, responsiveness to questions, purchase history, and likelihood of future purchases. An open-ended question is also included to collect additional feedback.

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Helder Redondo
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37 views6 pages

Using Verbs To Build Customer Satisfaction Tools

This document presents a customer satisfaction survey template consisting of 10 questions to measure customer satisfaction. The questions address topics such as likelihood of recommending the company, overall satisfaction, quality and value perceptions of products, responsiveness to questions, purchase history, and likelihood of future purchases. An open-ended question is also included to collect additional feedback.

Uploaded by

Helder Redondo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Using verbs to build customer satisfaction tools

Presentado por:
Viviana Maria Almansa Castro

Programa:
Tecnólogo en Gestión Logística

Ficha: 1654677

Cartagena Bolívar
Customer Satisfaction Survey Template

1. How likely is that you would recommend this company to a


friend or colleague?

Not all likely Extremely likely

0 1 2 3 4 5 6 7 8 9 10

2. Overall, how satisfied or dissatisfied are you with our company?

o Very satisfied.

o Somewhat satisfied.

o Neither satisfied nor dissatisfied.

o Somewhat dissatisfied.

o Very dissatisfied.

3. Which of the following words would you use to describe our


products? Select all that apply.

o Reliable.

o High quality.

o Useful.

o Unique.
o Good value for money.

o Overpriced.

o Impractical.

o Ineffective.

o Poor quality.

o Unreliable.

4. How well our products meet your needs?

o Extremely well.

o Very well.

o Somewhat well.

o Not so well.

o Not at all well.

5. How would you rate the quality of the product?

o Very high quality.


o High quality.

o Neither high nor low quality.

o Low quality.

o Very low quality.

6. How would you rate the value for money of the product?

o Excellent.

o Above average.

o Average.

o Below average.

o Poor.

7. How responsive have we been to our questions or


concerns about our products?

o Extremely responsive.

o Very responsive.
o Somewhat responsive.

o Not so responsive.

o Not at all responsive.

o Not applicable.

8. How long have you been a customer of our company?

o This is my first purchase.

o Less than six months.

o Six months to a year.

o 1- 2 years.

o 3 or more years.

o I haven’t made a purchase yet.

9. How likely are you to purchase any of our products again?

o Extremely likely.

o Very likely.

o Somewhat likely.
o Not so likely.

o Not at all likely.

10. Do you have any other comments, questions or concerns?

I liked the product a lot, but I would like to know if you are going
to produce more flavors. (SurveyMonkey, 2016)1

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