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Customer Satisfaction Survey

The survey assesses customer satisfaction with the service, product, and value for money of a company. It asks about satisfaction with customer service, product quality and price, responsiveness to inquiries, and the likelihood of recommending the product and repurchasing it.

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8 views2 pages

Customer Satisfaction Survey

The survey assesses customer satisfaction with the service, product, and value for money of a company. It asks about satisfaction with customer service, product quality and price, responsiveness to inquiries, and the likelihood of recommending the product and repurchasing it.

Uploaded by

ScribdTranslations
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Customer satisfaction survey

Are you satisfied or dissatisfied with our customer service?


Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied

2. Which of the following words would you use to describe our product?
Reliable
High quality
Useful
Unique
Too expensive
Poor quality

3. What impressed you about our product?


Quality
Price
Shopping experience
Customer service

4. How would you rate the quality of our product?


Very high quality
High quality
Quality neither high nor low
Low quality
Very low quality

5. How would you rate the value for money of our product?
Excellent
Above average
Media
Below average
Insufficient
6. What has been our responsiveness to your questions or issues?
about our product?
Excellent responsiveness
High responsiveness
Moderate responsiveness
Without much responsiveness
Zero responsiveness
Not applicable

7. Would you recommend our product to others?


Yes
Probably
No
Never

8. What is the probability that I will buy our product again?


Very likely
Quite likely
More or less likely
Not very likely
Nothing likely

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