Block Nuisance Calls

Quick Set-up and User Guide

BT XD56
Digital Cordless Phone with Answer Machine
2 Important – please read first
• Only use the line cord, power supply (item code: 066773) and rechargeable
batteries supplied with your phone.
• Make sure that the power supply is connected to a known working socket.
• Connect your phone to the power supply and allow the batteries to charge for
16 hours before connecting the line cord to your telephone socket.
• To make sure you get the best range and reception from your handset, avoid
interference by placing the base unit away from large metal objects such as
fridge freezers and microwave ovens or electronic products such as computers
and TVs.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

Check box contents 3

Handset Base Telephone line cord Mains power adaptor 2x AAA NiMH 500mAh
(pre-installed) (item code 066773) rechargeable batteries
(already in handset)
Contents for each additional handset (multipacks only)

Mains power adaptor 2x AAA NiMH 500mAh

(item code 066773) rechargeable batteries
Handset Charger (already in handset)

IMPORTANT
Only use the mains power adaptors, cables and rechargeable batteries supplied in this box, or this
product may not work. Any replacement rechargeable batteries must be of the same type. BT accepts
no responsibility for damage caused to your BT XD56 by using any other type of batteries.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

4 Quick set-up guide
Where to put your phone
• Place the base within 1 Plug in
3 metres of a mains power
socket and 1.8 metres of a
1. Plug the mains power 2. Plug the other end
phone socket so the cables adaptor into the base, of the power adaptor
will reach. with the cable clipped into the wall power
• Don’t place the phone or in the groove provided. socket and switch on.
base in a bathroom or
other humid area.
• The product works by 3 1 2
sending radio signals
between the handset and
base. The strength of the
signal depends on where you
position the base. Putting it
as high as possible can help XD56

give you the best signal.

IMPORTANT 066773

• The base station should

be plugged into the mains
power socket all the time.

3. The telephone line cord is already fitted, plug the

other end into the wall socket.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

 Quick set-up guide 5

2 Activate the batteries Talk/Standby time

Under ideal conditions, the
1. Activate the batteries by pulling handset batteries should give
up to 10 hours talk time or
the plastic tab away from the 100 hours standby on a single
back of the handset. charge.
Please note that new Ni-MH
rechargeable batteries don’t
Rechargeable batteries reach full capacity until
already fitted
Remove this tab
they’ve been in normal use
and charge batteries
for 16 hours before use.
for several days.
Battery low warning
The icon will flash, you’ll
hear a warning beep every
2. The handset will check for a minute, to indicate that you
need to recharge your handset
link with the base station. before you can use it.
Once found, the screen will If the battery charge completely
show the handset name i.e.
HANDSET 1 runs out, you must recharge the
HANDSET 1. handset batteries before you
can use the handset. Place the
handset on the base or charger
to charge.
Press the Left option button on the handset When a handset is charging
to set up date and time. You can press the Right from a low charge, the display
option button to skip any further options shows four characters scrolling
in a circle on the bottom line of
until setup is complete (you can always set these display.
up later).

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

6 Quick set-up guide

Battery performance 3. Once set-up is complete your handset will display

• To keep the batteries in the
the handset name, place the handset on the base
best condition, leave the
handset off the base for a to charge.
few hours at a time. 4. After 16 hours, plug the phone line cord into the
• Running the batteries right phone wall socket.
down at least once a week
will help them last as long
as possible.
IMPORTANT
• After charging your handset
for the first time, subsequent
Charge the handset batteries for 16 hours or your
charging time for the phone might not work.
batteries is approximately
8 hours.
• The charge capacity of
rechargeable batteries will
go down over time, which
will reduce the talk and
standby time. Eventually
they’ll need replacing.
For details on how to get
replacement batteries,
call the helpline on
0800 218 2182*.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

 Quick set-up guide 7

Set up your additional handsets (multipacks only) Using your BT XD56 on a line
with broadband?
1. For additional handsets and chargers: plug the To avoid problems with your
mains power adaptor into the underside of the broadband or noise on your
charger and plug the other end into the mains wall phone line, you might need to
plug your telephone line cord
socket and switch on the power. into the wall socket via a
microfilter (not supplied).
If your main phone
socket has a single
socket, you do need
to use microfilters,
like this:

You’ll need a microfilter for every

phone socket where you’ve
got equipment plugged in – up
to a maximum of four per line
– including alarm sytems and
digital TV boxes.
You can get BT ADSL micro filters
2. Activate the batteries as explained on page 5. from bt.com/shop
3. Place the handset on the charger to charge for You don’t need to use microfilters
16 hours. if your main phone socket has
two separate sockets, like these:
If you ever need to remove the batteries, slide
open the battery compartment cover then gently
ease the batteries out.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

8 Quick set-up guide

3 Go!
Your BT XD56 is now ready for you to use
If you cannot find the answer • For help setting the date and time, go to page 47.
to your problem in this user
guide, then please call our free
• For instructions on making a call, go to page 19.
Helpline on 0800 218 2182*. • For help personalising your phone’s settings, go to
Our dedicated advisors are page 42.
more likely to be able to help
you than the retailer where you • For instructions on using the answer machine,
made your purchase. go to page 32.
Or, you may find the answer in the Help section
on page 52 or see our online frequently asked
questions at bt.com/producthelp
Alternatively, call the Helpline on 0800 218 2182*.

* Calls made from within the UK mainland network are free. Mobile and
international call costs may vary.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

In this guide 9

Getting to know your phone Phonebook

Handset buttons ..............................12 Store entry in phonebook .................23
Handset display and icons ................13 Dial entry in phonebook ...................23
Finding your way around Character map .................................24
your phone......................................14 View/dial entry in phonebook...........24
Menu map.......................................15 Edit entry in phonebook ...................25
Base................................................18 Delete entry in phonebook ...............25
Using the phone Delete all entries in phonebook.........26
Make an external call .......................19 View the phonebook memory status ..26
Preparatory dialling .........................19
Call Blocking
End a call.........................................19 Block incoming call number in
Switch the handset on or off .............19 your Calls list ...................................27
Receive a call ...................................20 Turn call blocking on to enable..........27
Call Waiting .....................................20 blacklist
Mute...............................................21 Add, view, edit or delete a number
in your blacklist ...............................28
Incoming speech volume..................21
Block incoming call by call type ........28
Redial .............................................21
Voicemail (1571) .............................22 Caller Display and the Calls list
Turn the handset ringer on or off.......22 Caller Display ...................................29
Finding handset (paging) .................22 Calls list ...........................................29

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

10 In this guide

Missed call notification.....................30 Delete all old (played) messages .......36

View/dial an entry in the Calls list......30 Using the answer machine from
Save a Calls list entry to your the base ..........................................37
contacts ..........................................30 Switch the answer machine on or off ..37
Delete an entry in the Calls list ..........31 Message playback using the base......37
Delete the entire Calls list .................31 Delete all old (played) messages .......38
Remote access .................................39
Answer machine
Using the answer machine from Change the remote access PIN ..........39
the handset .....................................32 Turn remote access on/off ................39
Switch the answer machine on or off .. 32 If you forget to switch on your
Outgoing messages..........................32 answer machine...............................40
Record your own outgoing message..33 Operating your answer
machine remotely ............................40
Play the current outgoing message ...33
Set the answer mode Settings
(Answer & Record or Answer Only) ....34 Set the handset ringtone for external
Set the answer delay ........................34 or internal calls ................................42
Set the maximum message length.....35 Set the handset ringer volume ..........42
Call screening ..................................35 Turn the handset tones on or off .......43
Message playback using Change the handset name ................44
the handset .....................................36 Change the call settings ...................44

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

 In this guide 11

Set the base ringtone .......................44 General information

Set the base ringer volume ...............45 Safety information ...........................56
Set a PBX access code ......................45 Cleaning ..........................................57
Change the system PIN.....................46 Environmental .................................57
Reset the handset or base settings ....46 How to recycle your equipment ........57
Guarantee .......................................58
Clock/Alarm
Technical information .......................59
Set the time and date .......................47
Connecting to a switchboard ............59
Set an alarm ...................................47
Recall (R).........................................59
Stopping the alarm when it goes off .. 48
R&TTE .............................................59
Using additional handsets Declaration of Conformance .............59
Register an additional handset..........49
De-register a handset ......................50
Make an internal call
between handsets............................50
Transfer a call ...................................50
Hold a 3-way call .............................51

Help ...............................................52

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

12 Getting to know your phone
Handset buttons

Menu / Left option button Mute / Right option button

Press to enter the main menu, access Press to confirm the option displayed
sub-menus and confirm options. above the button, to delete or go
back to the previous screen.
Scroll up / Vol. up / Calls list
HANDSET 1 Press during a call to mute your caller.
Enter Calls list.
Move up through menu options. R (Recall)
Increase volume. Used when connected to a switchboard/
PBX and with some BT Calling Features.
Phonebook
Access your phonebook and add new End / Standby
contacts. End a call.
Press and hold to turn handset on/off.
Talk
In standby mode make/receive Scroll down / Vol. down / Redial list
phone calls. In standby mode, press to see redial list.
1 (Speed dial) Move down through menu options.
In standby, press and hold to dial Decrease volume.
BT 1571. 2
4 When answer machine message
When answer machine message playing, press to delete message.
playing, press to replay the current 6
message, or press twice to skip When answer machine message playing,
backward to the previous message. press to skip forward to next message.
5
Press and hold to turn the ringer on When answer machine message playing,
or off. press to stop playback.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

 Getting to know your phone 13

Handset display and icons

HANDSET 1 Handset name

Current time

Handset battery charge status. On – answer machine is on.

Scrolls when the handset is charging. Flashing – new messages received.

Flashes empty when the battery Call block mode or call block type
needs recharging. is switched on.

Signal strength (from handset to base). Handset ringer is switched off.

Missed call in the Calls list†. On – alarm is set.

Flashing – alarm time has been reached.
On – line in use.
Flashing – there’s an incoming call.

† For full details of who has called you please make sure you have subscribed to Caller Display from your network provider.
A fee may be payable. Find out more at bt.com/callingfeatures

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

14 Getting to know your phone

Finding your way around your phone

Your BT XD56 has an easy to use menu system. Each menu has a list of options,
which you can see on the menu map on the next page.
When the handset is switched on and at the home screen:
1. Select Menu by pressing the Left option button to open the main menu.
2. Use the or button to scroll through the available menu options.
3. When the menu you want is displayed, press the Left option button .
4. Use the or button to scroll through the available sub menu options.
When the sub menu you want is displayed, press the Left option button .
Select Back by pressing the Right option button .
To exit a menu and return to the home screen, press .
If no buttons are pressed for 30 seconds, the handset returns to the home
screen automatically.

Right option button

Press to select the option
HANDSET 1 displayed on the screen above
the button or to go back a step.
Left option button
Press to select the option Navigation buttons
displayed on the screen above Scroll up or down through
the button or to confirm entry. the menu options.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

 Getting to know your phone 15

Menu map
ANS. MACHINE MSG PLAYBACK
DEL ALL OLD CONFIRM?
TAM ON/OFF ON
OFF
TAM SETTINGS ANSWER MODE ANS & REC
ANSWER ONLY
OGM SETTINGS ANS & REC PLAYBACK
RECORD
ANSWER ONLY PLAYBACK
RECORD
ANSWER DELAY TIME SAVER
2 RINGS
4 RINGS
6 RINGS
8 RINGS
RECORD TIME 60 S
120 S
180 S
UNLIMITED
BS SCREENING ON
OFF
REMOTE ACC ON
OFF
CHANGE PIN OLD PIN? NEW PIN? CONFIRM?

continued on next page…

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

16 Getting to know your phone

Menu map continued

CALL BLACK LIST ADD NAME NUMBER

BLOCKER VIEW
EDIT
DELETE
DELETE ALL CONFIRM?
SETTINGS BLOCK MODE BLOCK ALL

ALLOW VIP ALWAYS ON

TIMED > Enter time on > Enter time off
BLOCK BLIST
OFF
CALL TYPE WITHHELD ON
OFF
INTERNAT'L ON
OFF
UNAVAILABLE ON
OFF
PAYPHONE ON
OFF

CALL LIST DETAILS

ADD TO PB
ADD TO BLIST
DELETE
DELETE ALL CONFIRM?

PHONEBOOK ALL CONTACTS ADD NAME NUMBER MELODY

(VIP mark ADD TO VIP (Optional)
with "*") VIEW
EDIT NAME NUMBER MELODY
DELETE (Optional)
DELETE ALL CONFIRM?
PB STATUS
VIP VIEW
DELETE
DELETE ALL CONFIRM?

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

 Getting to know your phone 17

BS SETTINGS BS RINGER MELODY 1

MELODY 2
…
MELODY 5
RING VOLUME VOLUME 5
VOLUME 4
…
VOLUME 1
VOLUME OFF
DELETE HS PIN? HANDSET 1 Option: Show/Hide own handset
HANDSET 2
…

HS SETTINGS ALARM ON HH:MM

OFF
RING SETUP EXT. RING MELODY 1
…
MELODY 10
INT. RING MELODY 1
…
MELODY 10
RING VOLUME VOLUME 5 (Ring volume level not wrap round).
…
VOLUME OFF
TONE SETUP KEY TONE ON
OFF
BATTERY TONE ON
OFF
OUT OF RANGE ON
RENAME HS
DATE & TIME DATE FORMAT DD-MM-YY
SET TIME SET YEAR SET DATE

REGISTRATION PIN?

DEFAULT PIN? CONFIRM?

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

18

Base
Find
Press to ring all registered
handsets, helpful for finding a Answer on/off
missing handset, see page 22. Press to turn the answer machine
Also used during the registration on or off. When set to On, the text
process, see page 49. ‘On’ will light up on the button.
Delete
Press once
to delete the
message during
playback. In idle
mode, press to
Stop delete all old
Press to stop messages.
message playback.

Skip
Skip
During playback,
During playback, press
press to skip forward
once to skip back to
to the start of the
the start of the current
next message.
message. Press twice to
skip back to the start of
the previous message.
Volume
Decrease or increase
the speaker volume
during playback, the
call screening volume
In use / Charging light Play during idle and the
Blue light is on and flashes Green light on the button flashes base ringer volume.
when phone rings or the when there are new messages.
handset is in use. Press to play messages.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

Using the phone 19

Call timer
Make an external call Your handset will automatically
time your outgoing and incoming
1. Press green . calls. The handset shows the
2. When you hear the dial tone, enter the number. length of time both during and
for a few seconds after your call.

Preparatory dialling When dialling a number,

1. Enter the number first. If you make a mistake select * is displayed as and # is
displayed as .
Del. by pressing the Right option button to
delete the last digit.
2. Press to dial.
Auto end
End a call By default you can end a call
just by putting the handset
1. Press red . back in the base.

To switch the handset off If you switch the phone off and
1. Press and hold until the handset turns off. on again, the phone will need to
be charged for some time, before
To switch the handset on the true charge status can be
recalculated by the phone and
1. Press and hold until the handset turns on. accurately displayed.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

20 Using the phone

Auto answer Receive a call

By default, auto answer is set
to On, so you can answer a call
When you receive a call, the phone rings and the
just by lifting the handset off display shows CALL and . If you’ve got a caller
the base. display service, the display shows the caller’s
If auto answer is set to Off, number if it’s available or the caller’s name if it
you’ll need to lift the handset matches an entry stored in your contacts list.
off the base and press too.
1. Lift the handset from the base or charger to accept
See page 44.
the call. If the handset isn’t on the base or charger,
Out of range warning
When the handset is out of you’ll need to press green .
range of the base, the display
will show OUT OF RANGE, you will Call Waiting
hear a warning tone. You need If you’ve got a call waiting service and it is switched
to move back within range of on, your phone will alert you to a second incoming
the base station.
call if you’re already engaged on an external call.
If you move out of range when
you’re on a call, you’ll lose your
1. You’ll hear the call waiting tone and if you also
connection. The handset will have caller display the display will show the number
automatically re-connect to of the caller, or the name if it matches an entry in
the base when you move back your contacts.
within range.
2. Press to answer the new call. Your first caller is
put on hold.
3. Press to toggle between the two callers.
4. Press to hang up the current call.
5. If you hang up a current call, your phone will ring
back to reconnect you to your original call if that
caller is still connected.
If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp
 Using the phone 21

Mute
1. During a call, press . The display shows SECRECY
ON and your caller can’t hear you.
2. Press to return to your caller.
Incoming speech volume
1. Press or to increase or decrease the volume. During a call, you can adjust
the handset incoming speech
The first press will present the Call volume screen so volume. There are five levels.
you can see the current volume level. Subsequent The default setting is Level 3.
presses will change the volume, you will hear the
volume level with each press.
Redial
Telephone numbers that you have called are saved
in the Redial list. The Redial list holds up to 20
outgoing calls.
1. To redial a number, press .

2. Then press or to scroll to the entry you

want and press to dial the number.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

22 Using the phone

Voicemail (BT 1571)

1. If you have subscribed to BT Answer 1571 you can
press and hold to listen to your messages.
Turn the handset ringer on or off
1. Press and hold for 2 seconds to turn the handset
ringer on or off. The display will briefly show RINGER
ON or RINGER OFF before reverting to the home
screen with the icon displayed if the ringer is off.
Find handset (Paging)
If you get an incoming call You can ring a handset to help find it.
while you’re paging a handset, 1. Press on the base. All handsets registered to
the incoming call takes priority.
the base will ring and the screen will show PAGING.
If the handset ringer is switched
off on a handset, it will be 2. To stop the ringing, press on the base again or
temporarily switched back on press on any handset.
so the handset can be found.
Paging calls can’t be answered
by a handset.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

Phonebook 23

You can store up to 50 names and numbers in Entering names

your list of phonebook. Names can be up to 12 Use the keypad letters to enter
names, e.g. to store Tom: Press
characters and numbers up to 24 digits. once to enter T. Press
three times to enter o. Press
Store entry in phonebook (up to 50) once to enter m.
1. In idle mode, press . EMPTY is displayed if there Writing tips
are no numbers. To delete the last digit/character
entered, select by pressing
2. Press to select ADD. Enter name using keypad the button.
and press . Press to insert a space.
3. Enter phone number and press to save. To enter a pause in a
4. Press to select ring melody, then to save. phonebook number
When storing a number, press
To save a number to your phonebook from the and hold in the place
incoming Calls list, press , then scroll to the where you want the pause.
entry you want and press . Scroll to ADD TO PB To enter a recall in a
(phonebook) and press . Enter a name using phonebook number
the keypad and press . Then follow steps 3 to When storing a number, press
4 above. and hold in the place
where you want the recall.
If you have more than one handset registered to the
base, your contacts are automatically updated to all
handsets (up to 6 handsets).
Dial entry in phonebook
1. In idle mode, press .
2. Scroll or to display the entry and press
to dial.
If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp
24 Phonebook

Character map
1 SPACE _ 1
2 ABC2
3 DEF3
4 GHI4
5 JKL5
6 MNO6
7 PQRS7
8 TUV8
9 WXYZ9
0 0
* *?/|()

View/dial entry in phonebook

1. From the home screen, press . The first entry
Searching alphabetically will be displayed.
Press the relevant keypad
2. Press or to scroll through and view the entries.
button, e.g. to search for a
contact beginning with S, press 3. To dial an entry, press when the entry is displayed.
four times, then scroll
through the entries.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

 Phonebook 25

Edit entry in phonebook

1. From the home screen, press .
2. Press or to scroll to the entry you want to
edit and select by pressing Left option .
3. Press to display EDIT and press .
4. Edit the name using to delete characters and use
the keypad to enter new ones, then press .
5. Edit the number using to delete numbers and
use the keypad to enter new ones, then press .
6. Press to select ring melody, then to save.
Delete entry in phonebook
1. From the home screen, press .
2. Press or to scroll to the entry you want to
delete and select by pressing .
3. Press until DELETE is displayed and press .
You will hear a confirmation tone.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

26 Phonebook

Delete all entries in phonebook

When you delete all phonebook 1. From the home screen, press . The first entry
entires they will be deleted on
all the handsets you are using. will be displayed. Select by pressing .
2. Press until DELETE ALL is displayed and
press .
3. CONFIRM? is displayed, press to confirm
delete all. The display will show EMPTY and you
will hear a confirmation tone.
View the phonebook memory status
1. From the home screen, press . The first entry
will be displayed. Select by pressing .
2. Press until PB STATUS is displayed and
press .
3. The display will show the total number of contacts
stored and the total amount of contacts that can be
stored, e.g. 05/50 USED.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

Call Blocking 27

Block incoming call number in your Calls list†

1. Press , scroll to the entry and press . † Requires a subscription to a
DETAILS is displayed. Caller Display service from
your network provider.
2. Scroll to ADD TO BLIST (blacklist) and press . Charges may apply.
3. Enter name using keypad, press . The number
Note, the same phone number
is displayed, press to save. You will hear a can’t be saved in the blacklist
confirmation tone. and phonebook.

Turn call blocking on to enable blacklist

1. Press , scroll to CALL BLOCKER, and press .
2. Scroll to SETTINGS, press .
3. Scroll to BLOCK MODE and press .
4. Select BLOCK BLIST, press .
5. Scroll to ALWAYS ON, press . The icon is
displayed.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

28 Call Blocking

Add, view, edit or delete a number in your blacklist

1. Press , scroll to CALL BLOCKER, and press .
2. Scroll to BLACK LIST, press .
3. Scroll or to number you want to view, edit
or delete in your blacklist. Or go to step 4 to add a
number to your blacklist.
4. Press , and scroll or to ADD, VIEW, EDIT,
DELETE or DELETE ALL and press .
5. Follow the on-screen instructions.
Block incoming call by call type†
1. Press , scroll to CALL BLOCKER, and press .
2. Scroll to SETTINGS, press .
3. Scroll to CALL TYPE, press .
4. Scroll to the call type you want to block – WITHHELD,
INTERNAT’L, UNAVAILABLE or PAYPHONE – and
press . You’ll hear a confirmation tone.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

Caller Display and the Calls list 29

Caller Display You’ll need to subscribe to

your network provider’s Caller
If you’ve subscribed to a Caller Display service, Display service for this feature
you’ll be able to see your caller’s number on your to work. You might have to pay
handset display (provided it’s not withheld) before a fee. For more information
on BT Calling Features, go to
you answer a call. If your caller’s name is stored bt.com/callingfeatures
in your contacts list and it matches the number For the caller’s name to be
calling, you’ll see the caller’s name on the display displayed, make sure you’ve
instead. If you haven’t subscribed to a Caller Display stored the full telephone
number in your contacts list,
service Incoming call will be displayed when you including the dialling code.
receive a call. There are some incoming
calls where a number is not
Calls list displayed and a network
The Calls list holds up to 20 incoming (missed and message is recorded instead:
answered) calls. The date and time of the call is UNAVAILABLE = number is
also stored. If you haven’t subscribed to a Caller unavailable
WITHHELD = number has
Display service, no number will be displayed for been withheld
incoming calls. INTERNATION = international
number
Calls are listed in chronological order with the most OPERATOR = call from
recently received/made call at the top of the list. the operator
When the list is full and a new call is received/made, PAYPHONE = call from
a payphone
the oldest entry will be deleted automatically. RINGBACK = a ringback call
The Calls list can hold numbers up to 24 digits
and names up to 12 characters.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

30 Caller Display and the Calls list

Calls list indicator Missed call notification

= missed call The number of missed calls will be shown
e.g. 10 new calls. You can clear the notification by
viewing the calls list on any handset registered to
the base.
View/dial an entry in the Calls list
When the Calls list is open, press 1. Press . The most recent entry is at the top of
to scroll from the newest
the list. (If there are no entries EMPTY will be
call to the oldest, or press
to scroll from the oldest call to displayed.
the newest. 2. Press or to scroll through and view the list.
If you need to edit the number 3. To dial an entry, when the entry you want is
or name, press or to
move cursor left or right and displayed, press .
Del. to delete unwanted digits/
characters then use the keypad Save a Calls list entry to your phonebook
to enter new ones. 1. Press , then press or to scroll to the entry
The other handset(s) must be in you want and select by pressing .
idle mode to work. 2. Scroll to ADD TO PB, press .
3. Enter name using keypad and press .
4. Enter phone number and press to save.
5. Press to select ring melody, then to save.
6. If you have more than one handset registered to the
base, they will be updated automatically.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

 Caller Display and the Calls list 31

Delete an entry in the Calls list

1. Press , then press or to scroll to the entry you
want to delete and select by pressing .
2. Press until DELETE is displayed and press .
You will hear a confirmation tone.
Delete the entire Calls list
1. Press , then display any entry and select by
pressing the button.
2. Press until DELETE ALL is displayed, then press
. You will hear a confirmation tone.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

32 Answer Machine
You’ll need to set the date and Your BT XD56 can record up to 30 minutes of
time (if you’ve not already done
so) so that the answer machine
messages. You can operate your answer machine
can correctly announce when from: the handset, the base or remotely from any
each message was received. To other Touchtone™ telephone.
set the date and time manually,
see page 47.
Using the answer machine from
the handset
When the answer machine is Switch the answer machine on or off
switched On, the text ‘On’ will
light up on the button on 1. Press , ANS. MACHINE is displayed, press .
the base. 2. Press until TAM ON/OFF is displayed, press .
Answer & Record 3. Press or to select ON or OFF then press to
The pre-recorded Answer &
Record outgoing message save. TAM ON/OFF will be displayed.
that allows your caller to leave
a message is, “Hello, your Outgoing messages
call cannot be taken at the The outgoing message is the message a caller first
moment, so please leave your
message after the tone”.
hears when the answer machine picks up their call.
There are two pre-recorded outgoing messages
Answer Only
The pre-record Answer Only to choose from, one that allows callers to leave a
outgoing message, where message (Answer & Record) and one that simply
callers hear an announcement answers the call (Answer Only) or you can record
but can’t leave a message, is
“Hello, your call cannot be
your own. The default is Answer & Record.
taken at the moment and you
cannot leave a message, so
please call later”.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

 Answer Machine 33

Record your own outgoing message When recording your Answer

Only message, remember
1. Press , ANS. MACHINE is displayed, press . to let your caller know that
2. Press until TAM SETTINGS is displayed, press . they won’t be able to leave a
message.
3. ANSWER MODE is displayed. Scroll to OGM SETTINGS,
press .
4. ANS & REC is displayed, or press to select ANSWER
ONLY and press .
5. Press to display RECORD MESS. Follow the voice
prompt to record your message and press when
you’ve finished. Your message will be played back
to you. If you are not happy with it you can delete
by pressing .
Play the current outgoing message
1. Follow steps 1 to 3 in ‘Record your own outgoing
message’ above.
2. Press or to display the outgoing message
mode you want: ANS & REC or ANSWER ONLY and
press .
3. Press to display PLAYBACK and press to Deleting your own recorded
hear the outgoing message. If the current outgoing outgoing message will reinstate
message being played is your recorded message you the pre-recorded outgoing
message.
can delete it if you want to by pressing .

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

34 Answer Machine

Set the answer mode (Answer & Record or

Answer Only)
1. Follow steps 1 to 2 in ‘Record your own outgoing
message’ on page 33.
2. ANSWER MODE is displayed, press .
3. Press or to display the outgoing message
mode you want: ANS & REC or ANSWER ONLY and
Time saver
When you ring in to access your press . You will hear a confirmation tone.
answer machine remotely, if
you have set Time saver as the Set the answer delay
answer delay and you have new The answer delay setting sets how many times the
messages it will answer after
phone will ring before the answer machine takes the
4 rings. If you don’t have new
messages it will answer after 6 call. You can choose from 2-8 rings or Time saver.
rings. This means you can hang The default setting is 4 rings.
up knowing that you have no
new messages, saving you the 1. Press , ANS. MACHINE is displayed, press .
time and the cost of the call.
2. Press until TAM SETTINGS is displayed, press .
For compatibility with BT 1571
3. Press to display ANSWER DELAY and press .
(or another voicemail service)
Make sure the answer delay is 4. Press or to display the number of rings you
set for your answer machine want (2–8 rings or Time saver) and press to
to answer before the voicemail
service. Therefore, the answer
save your new setting.
delay should be less than on
your voicemail service. For BT
1571 do not set the answer
delay to more than 5 rings.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

 Answer Machine 35

Set the maximum message length

You can set the maximum length that an answer
machine message can be: 1 minute, 2 minutes,
3 minutes or unlimited. The default setting is
3 minutes.
1. Press , ANS. MACHINE is displayed, press .
2. Press until TAM SETTINGS is displayed, press .
3. Press to display RECORD TIME and press .
4. Press or to select the length you want and
press to save your new setting.

Call screening
When call screening is turned on and the answer
machine takes a call, you can listen to the caller
leaving a message. You can then identify the caller
and decide whether to take the call in person.
Turn call screening on or off
1. Press , ANS. MACHINE is displayed, press . The default setting is call
screening On.
2. Press until TAM SETTINGS is displayed, press .
3. Press until BS SCREENING is displayed, press .
4. Press or to display ON or OFF and press
to save your new setting.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

36 Answer Machine

Using call screening

While screening, you can When the phone rings, wait for the answer machine
adjust the volume by pressing to take the call. When the caller begins to leave a
or on the handset or
on the base. message, the display will show SCREENING? If you
want to talk to the caller, press to take the call.
This will stop the recording if it’s started.
Message playback using the handset
Each message is played back When you receive new messages you will be
with the day, date and time it notified by a message on the handset display and
was received announced.
the button on the base will flash: a fast flash
New (unplayed) messages are
played first (oldest to most
indicates new (unplayed) messages.
recent) and then old (played)
messages (oldest to most recent).
1. Press , ANS. MACHINE is displayed, press .
If the memory is full, you can
2. MSG PLAYBACK and the number of new messages will
still playback your messages be displayed, press . Your messages will now be
by pressing , however, the played, with the most recent first.
phone will alternately display
TAM FULL and the handset Delete all old (played) messages
name or date/time information
depending on handset settings 1. Press , ANS. MACHINE is displayed, press .
selected. 2. Press until DEL ALL OLD is displayed, press .
Message playback is stopped if 3. CONFIRM? is displayed, press to confirm. You
you receive an incoming call.
will hear a confirmation tone.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

 Answer Machine 37

You can’t delete messages that

Using the answer machine from the base you’ve not played yet.
Switch the answer machine on or off Unless you delete a message,
it’s automatically saved.
Press to toggle between On and Off. The setting
To cancel deletion when you
is announced. see the message Delete all old
When the answer machine is On, the text ‘On’ will messages? press .
light up on the button.

Message playback using the base

Press . If you have messages they will be played,
new (unplayed) messages first followed by old
(played) messages.
During playback:
Press to stop playback. The base will return
to idle.
Press to delete the message being played.
Press to skip forward to the start of the
next message.
Press to skip back to the start of the
current message.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

38 Answer Machine

Memory full
If there is only 10 seconds of Press twice to skip back to the start of the
memory capacity left when a previous message.
caller is leaving a message they
will hear, “Please complete your Press to increase or decrease the playback
message within 10 seconds.” If volume level.
a caller is still leaving a message
when the memory expires they At the end of playback the base will return to idle
will hear, “Memory full. Thank
mode and messages will be renumbered to take into
you for calling”, and the call will
be ended. account any deleted messages.
If your answer machine
memory becomes full and it is
Delete all old (played) messages
set to Answer and record it will 1. In idle mode, press . The base will announce,
automatically switch to Answer “To delete all old messages, press Delete”.
only mode. Once messages
have been deleted and there 2. Press within 3 seconds to delete all old
is memory available again, the messages. You will hear, “All old messages deleted.”
machine will revert to Answer
and record mode (unless (If you don’t press within 3 seconds you will
you have changed the mode hear, “Messages saved”).
yourself to Answer only using
the handset menu).
You will need to delete
messages before your answer
machine will be able to record
new ones. To delete all old
(played) messages, see page
37 and opposite.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

 Answer Machine 39

Remote access
With remote access you can operate your answer
machine from any Touchtone™ phone, even if you
forget to turn on your answer machine before you
go out.
You need to set a remote access PIN first and then Default remote access PIN is
0000.
you will need to turn remote access On if you want
to use this feature.
Change the remote access PIN
1. Press , ANS. MACHINE is displayed, press .
2. Press until TAM SETTINGS is displayed, press .
3. Press until CHANGE PIN is displayed, press .
4. Enter your old 4 digit PIN and press .
5. Enter the new 4 digit PIN, press and then enter
the new PIN again and press . You will hear a
confirmation tone.
Turn remote access on or off
1. Press , ANS. MACHINE is displayed, press . The default remote access
setting is Off.
2. Press until TAM SETTINGS is displayed, press .
3. Press until REMOTE ACC is displayed, press .
4. Press or to display ON or OFF and press .

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

40 Answer Machine

If you forget to switch on your answer machine

1. Call your number from another phone and let it ring.
After 20 rings the machine will switch on and answer
your call.
*
2. Press and enter your 4 digit remote access PIN
when prompted. Play back your messages as
shown on the next page in, ‘Operating your answer
machine remotely’. If you do not choose to switch
your answer machine On, it will switch off when the
call is ended.
Operating you answer machine remotely
1. Dial your phone number.
2. When you hear your outgoing message, press
and enter your 4 digit remote access PIN.
*
3. Follow the voice prompts to:
Replay current message
Play all messages
Delete a message during playback
Skip back during playback. Press twice, to skip
to the previous message
Turn Answer Machine on/off

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

 Answer Machine 41

Skip forward during playback

Listen to current outgoing message
Record new outgoing message
Play main menu options again
Switch between Answer Only and
Answer & Record

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

42 Settings
Handset settings
Choose from 5 handset Set the handset ringtone for external or
ringtones. The default external internal calls
ringtone is Melody 1 and the
internal ringtone is Melody 2. 1. Press , scroll to HS SETTINGS and press .
2. ALARM is displayed, scroll to RING SETUP, press .
3. EXT. RING is displayed, press .
Or, press to display INT. RING and then press .
The current ringtone will be played.
4. Press or to hear the different ringtones
and press to save your choice, you will hear a
confirmation tone.
Set the handset ringer volume
There are 5 handset ringer
volume levels plus Ringer Off.
1. Press , scroll to HS SETTINGS and press .
The default setting is Level 3. 2. Scroll to RING SETUP, press .
If you turn the ringer off, the 3. Press until RING VOLUME is displayed and
icon will be displayed on press .
the home screen.
4. The current external ringtone will play at the current
As a quick way to turn the
handset ringer off, press and volume. Use the or button to increase or
hold . decrease the volume, or turn the ringer off. You will
see the volume level change on the display or VOLUME
OFF will be displayed if you turn the ringer off.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

 Settings 43

5. Press to save your choice, you will hear a

confirmation tone.
Turn the handset tones on or off There are three handset tones:
keypad tones, battery tones
1. Press , scroll to HS SETTINGS and press . and out of range tones. You can
2. ALARM is displayed. Press until TONE SETUP is turn these on or off, the default
setting is On.
displayed and press .
Keypad tones: when turned on,
3. KEY TONE is displayed, press or press to you will hear a beep after each
display BATTERY TONE or OUT OF RANGE TONE and button press.
then press . To alert you that the battery
4. Press or to select ON or OFF then press to needs charging, you will hear a
low battery tone while you are
save, you will hear a confirmation tone. on a call.
You will also hear a warning tone
if the phone goes out of range.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

44 Settings

A handset name can be a Change the handset name

maximum of 12 characters.
1. Press , scroll to HS SETTINGS and press .
2. ALARM is displayed, press until RENAME HS is
displayed and press .
3. Edit the name by selecting Del. to delete the
characters, then enter the new name and press
to save. You will hear a confirmation tone.
Change the call settings
The default setting for all call 1. Press , scroll to HS SETTINGS and press .
settings is On.
2. ALARM is displayed, press until AUTO ANSWER is
If Auto answer is set to On you
can answer a call by lifting the
displayed and press .
handset off the base. If it’s set 3. Press or to select ON or OFF then press to
to Off, you’ll need to lift the save, you will hear a confirmation tone.
handset off the base and then
press .
Base settings
Set the base ringtone
Choose from 5 base ringtones. 1. Press , scroll to BS SETTINGS and press .
The default base ringtone is
Melody 1. 2. BS RINGER is displayed, press .
3. The current ringtone will be played at the base.
Press or to hear the different ringtones
and press to save your choice. You will hear a
confirmation tone.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

 Settings 45

Set the base ringer volume There are 5 base ringer volume
levels plus Ringer Off. The
1. Press , scroll to BS SETTINGS and press . default setting is Level 3
2. BS RINGER is displayed, press until RING VOLUME
is displayed and press .
3. The current base ringtone will play at the current
volume. Use the or button to increase or
decrease the volume, or turn the ringer off. You will
see the volume level change on the display.
4. Press to save your choice. You will hear a
confirmation tone.
Set a PBX access code
1. Press , scroll to BS SETTINGS and press . If you’re connected to a
switchboard, you might
2. BS RINGER is displayed, press until PBX ACCESS is need to enter an access code
displayed and press . (e.g.9) before each number
is dialled. Your BT XD56 can
3. Enter the number you want (maximum of 1 digit) and
store an access code which is
press to save. You will hear a confirmation tone. automatically dialled before
each number.
If you wish to revert to not
using a PBX access code, you
need to go into the PBX code
menu and delete all the digit
by selecting Del., then press
to save.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

46 Settings

Change the system PIN

The default system PIN is 0000. 1. Press , scroll to BS SETTINGS and press .
You can change this to your
own preferred 4-digit code. 2. BS RINGER is displayed, press until CHANGE PIN is
The system PIN is used when
displayed and press .
changing certain settings and 3. You will be prompted to enter the current 4 digit
for registration/de-registration. PIN, then press .
If you make a mistake, select 4. Enter the new 4 digit PIN again and press .
Del. to delete a digit.
5. Enter the new 4 digit PIN again to confirm and
press . You will hear a confirmation tone.
Reset the handset or base settings
If you reset the phone settings 1. Press , scroll to DEFAULT and press .
all the phone settings will
return to their default settings,
2. PIN?---- is displayed, enter the 4 digit PIN and
e.g. the handset name, ringer press .
melody, all volume levels, 3. CONFIRM? is displayed, press . You will hear a
display and alarm settings.
confirmation tone.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

Clock/Alarm 47

If you didn’t set the time and date when you first
set-up your phone then you will need to do so
before you can set an alarm. The clock will also be
displayed on the handset screen in idle mode.
Set the time and date You must enter the full date:
1. Press , scroll to HS SETTINGS and press . day, month and year.

2. Scroll until DATE & TIME is displayed and press The time is set in 12 hour
format.
. SET TIME is displayed, press .
Press or to toggle
3. Enter the time using the keypad. Press or to between ‘A’ for AM or ‘P’
toggle between A for AM or P for PM, and press . for PM.
4. Enter the year using the keypad and press .
5. Enter the date using the keypad and press .
You will hear a confirmation tone.
Set an alarm
1. Press , scroll to HS SETTINGS and press .
2. ALARM is displayed, press .
3. Press or to turn the alarm ON (or OFF) and
press .
4. Enter the alarm time using the keypad. Press or
to toggle between A for AM or P for PM, and
press . SNOOZE is displayed, press .

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

48 Clock/Alarm

5. Press or to turn the snooze ON or OFF,

press to confirm your choice. You will hear
a confirmation tone.
When you’ve set an alarm, the Stopping the alarm when it goes off
icon will appear on the idle
screen to confirm an alarm has
When the alarm goes off, the selected ring tone will
been set. play and ALARM ON will flash.
If an incoming call is received To stop the alarm, press any key.
while the alarm is going off,
the alarm notification will If snooze function is activated, the alarm will sound
immediately stop and the again after seven minutes until you go into alarm
incoming call will be shown settings and turn it off.
on the display. The alarm will
not resume.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

Using additional handsets 49

If you’ve bought a BT XD56 multiple pack, any You can register up to five GAP
compliant handsets to your
additional handsets come pre-registered to the BT XD56 base to extend your
base. However, if you purchase an additional phone system without needing
handset separately, you must register it to your to install telephone extension
sockets for each new phone.
BT XD56 base before it can be used.
If a handset becomes
Register an additional handset un-registered it will need to be
registered to the base again.
1. Press and hold the button on the base for 5
If registration isn’t successful
seconds. The base is entered into registration mode. the first time, please try again
You will hear a confirmation tone. in case the base registration
2. Press , scroll to REGISTRATION and press . period ran out of time.
If there are already five
3. Enter the 4 digit PIN and press . The default
handsets registered to the
system PIN is 0000. base, the registration will fail.
4. Once registration is successful the handset will You must de-register another
handset before you can register
show HANDSET X (with X being the next assigned the new one.
handset number).

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

50 Using additional handsets

Registering another make of De-register a handset

handset to your BT XD56 base
If you want to register another 1. Press , scroll to BS SETTINGS and press .
make of handset (i.e. not a BT 2. Press until DELETE HS is displayed and press .
XD56 handset) to your BT XD56
base you will need to follow
3. Enter 4 digit system PIN and press .
the Registration instructions 4. Press or to display the handset you wish
that came with the handset to de-register and press . You will hear a
first and then continue with the
base part of the registration confirmation tone.
procedure.
Make an internal call between handsets
Please note that registering
other types of handset will only If you have more than one handset registered
provide limited compatibility to the base, you can make internal calls between
i.e. you may only be able to
make and receive calls on the
two handsets.
additional handset. 1. Press and scroll or to registered handset
you want to call.’
You can also choose All
handsets if you want to call 2. Press to call the selected handset.
all handsets registered to the 3. Press to end the call.
base. If a handset answers, the
handset name will be displayed
Transfer a call
on your screen.
If an external call is received
You can transfer an external call to another handset
while an internal call is being registered to the base.
made, the handsets registered 1. During a call, press the button, INTERCOM
to the base will display the
external call information and is displayed.
you will hear the call waiting 2. Press and scroll or to handset you want
tone in the handset earpiece.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

 Using additional handsets 51

to transfer the call to, press to establish

internal call.
3. Press to complete call transfer.
Hold a 3-way call You can also choose All
handsets if you want to call
You can hold a 3-way call between 2 handsets, if all handsets registered to the
you have more than 1 registered to your base and base. If a handset answers, the
1 external caller. handset name will be displayed
on your screen.
1. During a call, press the button, INTERCOM
If the internal call is not
is displayed. answered after 30 seconds you
2. Press and scroll or to handset you will see Handset not available
on your display and you will be
want to transfer the call to, press to establish returned to your external caller.
internal call.
3. Press and hold on the call handset to establish a
conference call, CONFERENCE is displayed.
4. Both parties on conference call will need to press
to end the external call.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

52 Help
Phone doesn’t work
• Have you activated the batteries correctly? See page 5.
• Check that the mains power is correctly connected.
No dial tone or line cord error message displayed on screen
• Is the telephone cord plugged into the base and phone wall socket?
• Check that the mains power is correctly connected.
• Only use the telephone cord supplied with the phone.
Can’t make or receive calls
• Check that the mains power is correctly connected.
• The batteries may need recharging.
• Has there been a power cut? If so, place the handset back on the base for ten
seconds and try again. If it still doesn’t work, disconnect the batteries and mains
power for ten minutes, then reconnect and try again.
You have a dial tone, but the phone won’t dial out
• If you’re connected to a switchboard, check whether you need to dial an
access code, see page 45.
Handset doesn’t ring
• The ringer volume may be switched off, see page 42.
• Check that the mains power is correctly connected.
• Make sure the handset is registered to the base, see page 49.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

 Help 53

No display
• The batteries may be flat, dead or incorrectly inserted.
• Recharge or replace the batteries.
Range icon flashes
• Make sure the handset is registered to the base, see page 49.
• Check that the mains power is correctly connected to the base.
• Check that the handset is within range of the base.
• If the batteries are low, place the handset on the base/charger to recharge.
You hear the busy tone when you press
• Make sure the handset is in range of the base.
• Another handset registered to your BT XD56 base may be on the line.
No Caller Display number/name displayed
• Have you subscribed to a Caller Display service from your network provider?
See page 29.
• The caller may have withheld their number.
• Network may not have the callers number information.
• An exact name/number match was not found in your contacts. Check that you’ve
stored the full STD dialling code.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

54 Help

Can’t register a handset to a base

• You can register up to five handsets to your BT XD56 base and you can register your
BT XD56 handset to up to four bases. Check that you’ve not exceeded the limits.
• Check that you’ve entered the correct system PIN number (default PIN 0000).
• Check that you’re at least one metre away from other electrical equipment to
avoid interference when registering.
Base unit does not ring, but the lights are on
• Have you connected the telephone line correctly?
• Is the base ringer set to off?
• You may have a faulty line or socket. Try using another socket or line.
If you are a BT customer then please call 0800 800 151 or your network provider
if you still have problems.
Buzzing noise on my phone or on other electrical equipment nearby
• Sometimes other electrical equipment can interfere with your BT XD56 if it’s
placed too close. We recommend that you place your BT XD56 at least one
metre away from electrical appliances or metal obstructions to avoid any risk
of interference.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

 Help 55

Customer Helpline
If you’re still having problems, call us on 0800 218 2182* or go to
bt.com/producthelp
General sales enquiries
• BT Residential lines – call 150. BT Business lines – call 152.
• For non BT line customers, call 0800 800 150 (residential) or 0800 800 152
(business).
• Additional handsets are available to purchase from the Helpdesk on 0800 218 2182*.
Billing enquiries
Please see the phone number shown on your BT bill.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

56 General information
Important Safety information
This equipment is not designed for making emergency • Only use the power supply suitable for the BT XD56.
phone calls when the power fails. Alternative Using an unauthorised power supply will invalidate
arrangements should be made for access to your guarantee and may damage the phone. The item
emergency services. code for the base mains power supply is 066773.
• Use only the approved rechargeable batteries
This product is intended for connection to analogue supplied. Spare rechargeable batteries are available
public switched telephone networks and private from the BT XD56 Helpline on 0800 218 2182*.
switchboards in the United Kingdom. • Don’t open the handset (except to replace the
Replacing the handset batteries handset batteries) or the base. This could expose you
After a time, you might find that the handset batteries to high voltages or other risks. Contact the Helpline
run out of charge more quickly. This is a standard sign on 0800 218 2182* for all repairs.
• If the keypad is locked, it is still possible to make calls
of wear and the batteries will need replacing.
to 999 and 112 emergency numbers by dialling the
1. Open the battery compartment cover. number then pressing .
2. Lift the battery out and remove the batteries. • Radio signal transmitted between the handset and
Replace with two new AAA Ni-MH 500mAh base may cause interference to hearing aids.
rechargeable batteries. • It is recommended that advice from a qualified
3. Replace the battery compartment cover. expert be sought before using this product in
the vicinity of emergency/intensive care medical
Caution equipment.
Don’t immerse batteries in water, throw them into a fire • It is recommended that if you have a pacemaker
or dispose of them with ordinary domestic refuse. fitted you check with a medical expert before using
BT accepts no responsibility for damage caused to your this product.
BT XD56 by using any other types of batteries. • Your product may interfere with other electrical
There is a risk of explosion if incorrect batteries are fitted. equipment, e.g. TV and radio sets, clock/alarms and
computers if placed too close.
• It is recommended that you place your product
at least one metre away from such appliances to
minimise any risk of interference.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

 General information 57
• Never dispose of batteries in a fire. There is a serious
How to recycle your equipment
risk of explosion and/or the release of highly toxic
The symbol shown here and on the product
chemicals.
means that the product is classed as electrical
or electronic equipment, so DO NOT put it in
Cleaning your normal rubbish bin.
• Clean the handset and base (or charger) with a
It’s all part of the Waste Electrical and Electronic
damp (not wet) cloth, or an anti-static wipe.
Equipment (WEEE) Directive to recycle products in
Never use household polish as this will damage the
the best way – to be kinder to the planet, get rid of
product. Never use a dry cloth as this may cause a
dangerous things more safely and bury less rubbish
static shock.
in the ground.

Environmental You should contact your retailer or supplier for advice

• Do not expose to direct sunlight. on how to dispose of this product in an environmentally
• The handset may become warm when the batteries friendly way.
are being charged or during prolonged periods of
Warning
use. This is normal. However, we recommend that to
You won’t be able to call 999 from this phone if there’s
avoid damage you do not place the product on any
a power cut, so make sure you’ve got another way to
surface susceptible to heat damage.
call for help in an emergency.
• Do not stand your product on carpets or other
surfaces which generate fibres, or place it in locations
R&TTE Directive & Declaration of Conformity
preventing the free flow of air over its surfaces.
This product is intended for use within the UK for
• Do not submerge any part of your product in water
connection to the public telephone network and
and do not use it in damp or humid conditions, such
compatible switchboards.
as bathrooms.
• Do not expose your product to fire, explosive or This equipment complies with the essential
other hazardous conditions. requirements for the Radio Equipment and
• There is a slight chance your phone could be Telecommunications Terminal Equipment Directive
damaged by an electrical storm. We recommend (1999/5/EC).
that you unplug the power and telephone line cord For a copy of the Declaration of Conformity please
during an electrical storm. refer to bt.com/producthelp

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

58 General information
Within the 12 month guarantee period
Guarantee
Prior to returning your product, please read the Help
Your BT XD56 is guaranteed for 12 months from the
section beginning on page 52 or contact the BT XD56
date of purchase.
Helpline on 0800 218 2182*. Additional answers to
Subject to the terms listed below, the guarantee frequently asked questions are available from
will provide for the repair of, or at BT’s or its agent’s bt.com/producthelp
discretion, the option to replace the BT XD56 or any
In the unlikely event of a defect occurring, the helpdesk
component thereof, (other than batteries), which is
will issue a Fault Reference Authorisation (FRA) number
identified as faulty or below standard, or as a result of
and instructions for replacement or repair. Please note
inferior workmanship or materials. Products over 28
you will need the FRA number before returning the
days old from the date of purchase may be replaced
product. This does not affect your statutory rights.
with a refurbished or repaired product.
Outside of the 12 month guarantee period
Guarantee conditions
If your product needs repair after the guarantee
• The guarantee shall only apply to defects that occur
period has ended, the repair must meet the approval
within the 12 month guarantee period.
requirements for connection to the telephone network.
• Proof of purchase is provided.
We recommend that you contact BT’s recommended
• The equipment is returned to BT or its agent as
repair agent Discount Communications on 0800 980
instructed.
8999 or a local qualified repairer.
• This guarantee doesn’t cover any faults or defects
caused by accidents, misuse, fair wear and tear,
Returning your phone
neglect, tampering with the equipment, or any
If the Helpline is unable to remedy your problem they
attempt at adjustment or repair other than through
will issue a Fault Reference Authorisation number and
approved agents.
ask you to return the product to your original place
• This guarantee does not affect your statutory rights.
of purchase. Where possible, pack the product in its
original packaging. Please remember to include all
parts, including the line cords, power supply units and
the original batteries.

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

 General information 59

Technical information R&TTE

How many telephones can I have? This product is intended for use within the UK for
All items of telephone equipment have a Ringer connection to the public telephone network and
Equivalence Number (REN), which is used to calculate compatible switchboards.
the number of items which may be connected to any This equipment complies with the essential
one telephone line. Your BT XD56 has a REN of 1. requirements for the Radio Equipment and
A total REN of 4 is allowed. If the total REN of 4 is Telecommunications Terminal Equipment Directive
exceeded, the telephones may not ring. With different (1999/5/EC).
telephone types there is no guarantee of ringing, even
when the REN is less than 4.
Declaration of Conformance
Any additional handsets and chargers that you register
Hereby, BT declares that this BT XD56 is in compliance
have a REN of 0.
with the essential requirements and other relevant
provisions of Directive 1999/5/EC.
Connecting to a switchboard If you would like a copy of the Declaration of
Switchboard compatibility Conformance, please visit bt.com/producthelp
This telephone may be connected to most types of
switchboard, however in the event of any difficulties,
consult your switchboard Service Provider.
For your records
Date of purchase:
Recall (R) Place of purchase:
Recall is used when connected to certain switchboards/
For guarantee purposes, proof of purchase is required,
PBXs and some BT Calling Features, or those services
so please keep your receipt.
available via your network provider. The BT XD56
supports time break recall but not earth loop recall. Enter your base system PIN here:
[ / / / ]
Enter your remote access PIN here:
[ / / / ]

If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp

 We’re always looking to make our products last longer
and use less power, so we don’t have such a big impact
on the environment.
To find out about what we are doing, visit
bt.com/betterfuture

Offices worldwide
The services described in this publication are subject to availability
and may be modified from time to time. Services and equipment
are provided subject to British Telecommunications plc’s respective
standard conditions of contract. Nothing in this publication forms
any part of any contract.
© British Telecommunications plc 2016.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Printed in China.
Designed by The Art & Design Partnership.
Available in other formats including braille, large print or audio CD.
If you would like a copy, please call 0800 218 2182*.
* Calls made from within the UK mainland network are free.
Mobile and international call costs may vary.
BT XD56 (06/16) Issue 1