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Customer Complient

1. The document is a customer complaint register from a quality management system that complies with ISO/TS 16949-2009. 2. It contains 3 entries with details of customer name, complaint date, part number, complaint detail, responsible person, root cause, corrective action, and status. 3. The complaints include issues with part depth interchange due to lack of checking method, an NC part being placed in the wrong area leading to production starting on a defective part, and a part mixup in final inspection due to not following bin color codes.

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327 views1 page

Customer Complient

1. The document is a customer complaint register from a quality management system that complies with ISO/TS 16949-2009. 2. It contains 3 entries with details of customer name, complaint date, part number, complaint detail, responsible person, root cause, corrective action, and status. 3. The complaints include issues with part depth interchange due to lack of checking method, an NC part being placed in the wrong area leading to production starting on a defective part, and a part mixup in final inspection due to not following bin color codes.

Uploaded by

om cnc
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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QUALITY MANAGEMENT SYSTEM-ISO/TS 16949-2009 QR-QC-13/1.0/4.1.

2013
customer complaint Rejister

Sl no Customer Name Complaint Date Part No Complaint Detail Responsible Rootcause Corrective action CAPA no status

1 BOSCH-RBDI 26-2-2019 0198 04L 306 DEPTH INTERCHANGE Durai In xops program xods part runned poke yoke provided CLOSED
no poka yoke,and no checking method checking method defined in setup

SETTING PART MUST BE CROSS VERIFIED DURING SETUP APPROVAL BY LINE


FIRST PART MACHINED AFTER SETTING AND NC CAME IN FIRST PART, & THAT INSPECTOR AND CHECKING METHOD INCORPORATED IN SETUP APPROVAL
PART INSPECTED AND OFFSET GIVEN, NOW PART OK AND NC CLEARED. CHECKSHEET,
2 BOSCH-RBDI 5-4-2019 0198 04L 317 NC PART Durai AND SETTER PLACED NC PART IN WORK TABLE INSTEED OF REJECTION BOX DURING FINAL CHECKING COMMITEMENT MARK MUST GIVEN ON BOTH FACE ClOSED
DURING SECOND SHIFT STARTING OPERATOR PLACED THE NC PART IN OK TRAY OF ALL PIVOT HOUSING PART,
AND PRODUCTION STARTED REJECTION HANDLING TRAINING PROGRAM GIVEN FOR ALL SETTERS,
OPERATORS AND INSPECTORS.

Strictly followed Bin clour code system to prevent part mixup


3 BOSCH-RBDI 17-4-2019 0198 04L 175 PART MIXUP Balaji Part mixup in final inspection due to never follow the bin colour code Quality Allert displayed in final inspection area. ClOSED

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