bizhub 367/287/227 K TROUBLESHOOTING > 3.
TROUBLE CODE
K TROUBLESHOOTING
3. TROUBLE CODE
3.4 List of the trouble code
Code Item Rank
C0002 Paper feed communication error C
C0106 Tray 3/LCT paper feed motor turning at abnormal timing (When PC-113, PC-213 or B
PC-413 is installed)
C0107 Tray 3/LCT vertical transport motor turning at abnormal timing (When PC-113, B
PC-213 or PC-413 is installed)
C0108 Tray 4 paper feed motor turning at abnormal timing (When PC-213 is installed) B
C0109 Tray 4 vertical transport motor turning at abnormal timing (When PC-213 is installed) B
C0202 Tray 1 feeder up/down abnormality B
C0204 Tray 2 feeder up/down abnormality B
C0206 Tray 3 lift-up failure (When PC-113 or PC-213 is installed) B
C0208 Tray 4 lift-up failure (When PC-213 is installed) B
C0210 LCT lift failure (When PC-413 is installed) B
C0211 Manual feed up/down abnormality B
C0214 LCT shift failure (When PC-413 is installed) B
C1004 FNS communication error (When FS-533, FS-534, FS-534SD or JS-506 is installed) C
C1081 SD communication error (When FS-534SD is installed) C
C1102 Main tray up/down motor drive malfunction (When FS-533, FS-534 or FS-534SD is B
installed)
C1103 Alignment plate motor/Fr malfunction (When FS-533, FS-534 or FS-534SD is B
installed)
C1105 Bundle eject motor drive malfunction (When FS-534 or FS-534SD is installed) B
C1106 Stapler movement motor malfunction (When FS-533, FS-534 or FS-534SD is B
installed)
C1109 Stapler motor drive malfunction (When FS-533, FS-534 or FS-534SD is installed) B
C1112 Stapler motor malfunction (When FS-534SD is installed) B
C1113 Center-staple lead edge stopper motor malfunction (When FS-534SD is installed) B
C1114 Center-staple front adjust drive motor malfunction (When FS-534SD is installed) B
C1115 Center-staple knife drive motor malfunction (When FS-534SD is installed) B
C1132 Punch drive motor malfunction (When FS-533+PK-519, FS-534+PK-520 or B
FS-534SD+PK-520 is installed)
C1140 Alignment plate motor/Rr malfunction (When FS-533, FS-534 or FS-534SD is B
installed)
C1141 Paddle motor drive malfunction (When FS-534 or FS-534SD is installed) B
C1144 Pre-eject drive motor malfunction (When FS-534 or FS-534SD is installed) B
C1145 Trailing edge stopper motor malfunction (When FS-534 or FS-534SD is installed) B
C1156 Center-staple paddle roller motor malfunction (trailing edge) (When FS-534SD is B
installed)
C1182 Shift motor drive malfunction (When JS-506 is installed) B
C1184 Paper discharge control motor malfunction (When FS-534 or FS-534SD is installed) B
C1195 Paper discharge control motor malfunction (When FS-534SD is installed) B
C1196 Center fold roller motor malfunction (When FS-534SD is installed) B
C1197 Tri-folding guide motor malfunction (When FS-534SD is installed) B
C11A1 Exit roller pressure/ retraction malfunction (When FS-533 is installed) B
C11A2 Accommodation roller pressure/ retraction malfunction (When FS-534 or FS-534SD B
is installed)
C11E1 Paper exit switching drive malfunction (When FS-534 or FS-534SD is installed) B
C1402 FS nonvolatile memory error <When FS-533 is installed> C
C2253 Main motor failure to turn B
C2254 Main motor turning at abnormal timing B
C2350 Toner suction fan failure to turn B
C2414 Developing unit/K new article release B
C2557 Abnormally low toner density detected black TCR sensor B
C2558 Abnormally high toner density detected black TCR sensor B
C255C Black TCR sensor adjustment failure B
C2564 Black TCR sensor failure B
C2650 Main backup media access error C
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Code Item Rank
C2A14 Drum unit/K new release failure B
C3421 Fusing warm-up trouble (Middle of the heating roller) A
C3721 Fusing abnormally high temperature detection (Middle of the heating roller) A
C3722 Fusing abnormally high temperature detection (Edge of the heating roller) A
C3731 Fusing abnormally high temperature detection (Hard protector) A
C3821 Fusing abnormally low temperature detection (Middle of the heating roller) A
C3822 Fusing abnormally low temperature detection (Edge of the heating roller) A
C3921 Fusing sensor wire breaks detection (Middle of the heating roller) A
C3922 Fusing sensor wire breaks detection (Edge of the heating roller) A
C40A1 Mechanical controller sub-CPU communication error C
C40A2 Mechanical controller PF communication data error C
C40A3 Mechanical controller PF transmission timeout C
C40A4 Mechanical controller PF communication pulse error C
C4101 Polygon motor rotation trouble B
C4501 Laser malfunction B
C5102 Transport motor failure to turn B
C5103 Transport motor turning at abnormal timing B
C5354 Paper exit cooling fan failure to turn B
C5356 Main cooling fan failure to turn B
C5359 Reverse cooling fan failure to turn B
C5370 Power supply cooling fan motor’s failure to turn C
C5372 MFP control board CPU temperature failure C
C5501 AC signal abnormality C
C5601 Engine control malfunction C
C5605 Engine communication data error C
C5606 Engine transmission timeout C
C6102 Drive system home sensor malfunction B
C6103 Slider over running B
C6704 Image input time out C
C6751 CCD clamp/gain adjustment failure B
C6752 ASIC clock input error (front side) C
C6756 CCD power-supply voltage malfunction C
C6F01 Scanner sequence trouble 1 C
C8101 Before reading pressure welding alienation mechanism (When DF-628 is installed) B
C8107 Glass cleaning mechanism trouble (When DF-628 is installed) B
C8401 Data flash failure (When DF-628 is installed) C
C9401 Exposure LED lighting failure A
C9402 Exposure LED lighting abnormally A
CA051 Standard controller configuration failure C
CA052 Controller hardware error C
CA053 Controller start failure C
CB001 FAX board error 1 C
CB002 FAX board error 2 C
CB003 FAX board error 3 C
CB051 FAX board mount failure line 1 C
CB110 Instance generation error or observer registration error C
CB111 Configuration space initialization NG C
CB112 Semaphore acquisition, release error C
CB113 Sequence error among main body tasks C
CB114 Message queue control error C
CB115 Main body - sequence error among FAX boards C
CB116 FAX board nonresponse (Nonresponse after initialization) C
CB117 ACK waiting timeout error C
CB118 Receiving undefined frame C
CB119 DMA transfer error C
CB120 JC soft error C
CB122 Device error (GA LOCAL SRAM) C
CB123 Device error (DRAM) C
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Code Item Rank
CB125 Device error (GA) C
CB126 Timeout error due to nonresponse from DC during suspension process C
CB127 Timeout error due to nonresponse from CC during suspension process C
CB128 Timeout error due to nonresponse from LINE during suspension process C
CB130 Driver soft error C
CB131 Reception frame length error from main C
CB132 Reception frame header error from main C
CB133 232C i/f sequence error C
CB134 DPRAM i/f sequence error C
CB135 DPRAM CTL/STL register error C
CB136 ACK waiting timeout C
CB137 DPRAM RESET reception C
CB138 Timeout error due to nonresponse from SPI tasks during suspension process C
CB139 ISW failure of SubCPU C
CB140 MSG I/F Error with JC C
CB141 I/F error with driver C
CB142 Undefined command reception C
CB143 Command frame length error C
CB144 Command parameter length error C
CB145 Undefined parameter C
CB146 Command/response sequence error C
CB150 External class instance acquisition error C
CB151 Job start error (Starting job parameter error/child job generation error) C
CB152 Doc access error (Report buf access error) C
CB153 Response wait timeout from external task C
CB154 Internal que table control error (create/enque/deque) C
CB160 Instance generation error C
CB161 Timeout error C
CB162 Interface error C
CB163 Message que control error C
CB164 Semaphore acquisition release error C
CB165 Observer registration error C
CB166 Reception resource check error C
CB167 Deployment error of sending image information C
CB168 Serialization error of receiving image C
CB169 Access error to quick memory data C
CB170 Internal que table control error (create/enque/deque) C
CB171 Instance generation error C
CB172 Timeout error C
CB173 Interface error C
CB174 Semaphore acquisition release error C
CB175 Observer registration error C
CB176 Unable to check TTI domain C
CB177 Error return from TTI rasterizer C
CB178 Receiving job generation error C
CB179 Sequence control error C
CB180 Access error to quick sending memory data C
CB181 BlockBuff acquisition error C
CB182 Sending block image error (Req, restore) C
CB183 Receiving block image error (Req, store) C
CB184 Storage error of receiving image information C
CB185 Receiving data size logic error (Receiving data are not multiples of dotline) C
CB186 Image buf acquisition (alloc) error C
CB187 Error return from compressor C
CB188 BandBuf control error (newInstance/get/free) C
CB190 USB IF error (OS notifies an error during configuration setting after recovery from the C
sleep or attach.)
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Code Item Rank
CB191 USB IF error (EndPoint1: Bulk Out (command, transmitted image data)) (error retry 1 C
min. timeout)
CB192 USB IF error (EndPoint2: Bulk In (response, received image data)) (error retry 5 sec. C
timeout)
CB193 USB IF error (EndPoint3: Interrupt In (fax board status)) (error retry 1 min. timeout) C
CB194 USB IF error (EndPoint4: Bulk Out (main body status)) (error retry 3 sec. timeout) C
CB195 USB IF error (Attach not detected for 1 min. after recovery from sleep) C
CB196 USB IF error (Detach not detected for 1 min. after recovery from sleep) C
CC140 Trouble related to security C
CC151 ROM contents error upon startup (MSC) C
CC152 ROM contents error upon startup (IR) C
CC155 Finisher ROM error (When FS-533, FS-534, FS-534SD or JS-506 is installed) C
CC156 DF ROM error (When DF-628 is installed) C
CC15B Flash ROM error (saddle) (When FS-534SD is installed) C
CC163 ROM contents error (PRT) C
CC164 ROM contents error (MSC) C
CC170 Dynamic link error during starting (AP0) C
CC171 Dynamic link error during starting (AP1) C
CC172 Dynamic link error during starting (AP2) C
CC173 Dynamic link error during starting (AP3) C
CC174 Dynamic link error during starting (AP4) C
CC180 Dynamic link error during starting (LDR) C
CC181 Dynamic link error during starting (IBR) C
CC182 Dynamic link error during starting (IID) C
CC183 Dynamic link error during starting (IPF) C
CC184 Dynamic link error during starting (IMY) C
CC185 Dynamic link error during starting (SPF) C
CC186 Dynamic link error during starting (OAP) C
CC190 Outline font load error C
CC191 Setting parameter load error (LDR) C
CC211 Authentication device general error C
CC212 User validation error C
CC213 User registration error/Card information setting error C
CC214 User information deletion error C
CC216 Acquisition failure of the number of trials/Initialize error of number of authentication C
CD002 JOB RAM save error C
CD004 Hard disk access error (connection failure) C
CD00F Hard disk data transfer error C
CD010 Hard disk unformat C
CD011 Hard disk out of specifications mounted C
CD012 Mount error due to hard disk being unformatted C
CD020 Hard disk verify error C
CD030 Hard disk management information reading error C
CD041 HDD command execution error C
CD042 C
CD043 C
CD044 C
CD045 C
CD046 C
CD047 HDD SCSI library error C
CD048 C
CD049 C
CD04A C
CD04B C
CD050 Hard disk recovery timeout C
CD110 Wireless LAN destination initialization error C
CD201 File memory mounting error C
CD202 Memory capacity discrepancy C
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Code Item Rank
CD203 Memory capacity discrepancy 2 C
CD211 PCI-SDRAM DMA operation failure C
CD212 Compression/extraction timeout detection C
CD241 Encryption ASIC setting error C
CD242 Encryption ASIC mounting error C
CD261 USB host board failure C
CD262 Extension network adapter installation error C
CD271 i-Option activated and additional memory not installed C
CD272 i-Option activated and additional memory and HDD not installed C
CD3## Nonvolatile data error -
CD370 Nonvolatile data multiple errors -
CD390 Nonvolatile data checksum error C
CD3A0 Counter error C
CD401 NACK command incorrect C
CD402 ACK command incorrect C
CD403 Checksum error C
CD404 Receiving packet incorrect C
CD405 Receiving packet analysis error C
CD406 ACK receiving timeout C
CD407 Retransmission timeout C
CD411 Touch panel board error C
CD412 Touch panel type mismatch C
CD413 Electrostatic touch panel operation mode error C
CD601 Trouble related to security -
CD602
CD603
CD701 Mechanical controller flash ROM writing error C
CD702 Mechanical controller flash ROM device error C
CD703 FW download communication fault C
CD704 Finisher Flash ROM device error (When FS-533, FS-534, FS-534SD or JS-506 is C
installed)
CD705 Mechanical controller sub-CPU flash ROM device error C
CD706 Mechanical controller sub-CPU flash ROM error C
CDC## Trouble related to security -
CDF50 ASIC image version failure C
CDF70 ASIC image access failure C
CDFA0 ASIC image error C
CE001 Abnormal message queue C
CE002 Message and method parameter failure C
CE003 Task error C
CE004 Event error C
CE005 Memory access error C
CE006 Header access error C
CE007 DIMM initialize error C
CE101 Browser finish detected C
CE201 Transmission operation log storage fault C
CE301 Referring incorrect memory C
CE302 Incorrect command C
CE303 Finished due to error inside Qt library C
CE304 Finished due to error outside Qt library C
CE305 Program forced to stop C
CED01 The authentication application information does not exist in the hard disk/eMMC C
board in the enhanced server authentication state.
CEEE1 MFP board (MSC) malfunction C
CEEE2 Scanner section malfunction A
CEEE3 MFP board (EMG) malfunction A
CF### Trouble code (CF###) is referred to as abort code. C
For details of abort code, refer to “K.4. ABORT CODE”.
K-5
