Blueprint House Code 1
Blueprint House Code 1
SERVICE BLUEPRINT
                             SUBMITTED TO:
                           Sir Hardi Emrie bin Rosly
                            SUBMISSION DATE:
                                12th June 2019
                                TABLE OF CONTENTS
TABLE OF CONTENTS                                                                  2
1.0     EXECUTIVE SUMMARY                                                          3
  1.1     The Target Market and Projections                                        3
  1.2     End Result of the Design                                                 3
  1.3     The Competitive Advantages                                               4
  1.4     The Profitability                                                        4
  1.5     The Management Team                                                      5
2.0     PRODUCT OR SERVICE DESCRIPTION                                             6
  2.1     Service Description                                                      6
  2.2     Application of the Product or Service                                    6
  2.3     Unique Features of the Service                                           7
  2.4     Present State of Service or Product Development                          7
  2.5     Patents or Other Proprietary Features of the Product or Service          8
  2.6     Opportunities for Service Expansion or the Development of the Service    9
3.0     TECHNOLOGY DESCRIPTION                                                    10
4.0     MARKET RESEARCH AND ANALYSIS                                              14
  4.1     Customers                                                               14
  4.2     Market Size and Trends                                                  16
  4.3     Competition and Competitive Edges                                       18
  4.4     Marketing Strategy                                                      20
6.0     FINANCIAL PLAN                                                            25
  6.1     Start-up Cost                                                           25
  6.2     Working Capital                                                         26
  6.3     Purchase Projections                                                    27
  6.4     Start-up and Financing                                                  29
7.0     Project Milestone                                                         30
8.0     CONCLUSION                                                                31
1.0    EXECUTIVE SUMMARY
HOUSE CODE provides a QR Code generating service as well as serial number that
can be used to confirm the authenticity of a product. There is more than 10 million
women wearing hijab in the present. However, for the past few years, there has been
an increase in the number of fake and copy items sold in the market. Established brands
such as Neelofar Hijab, dUck scarves and tudung people are also a victim of these
copy items. Due to the increase in number of fake and copy items, our company
provides a service that can aid the consumers in confirming the originality of the
product (hijab) bought. HOUSE CODE ensures customers satisfaction and a clean
revenue for the seller on each purchase.
HOUSE CODE services focus on the top three market segmentation as the target
marketing which are geographic segmentation, psychographic segmentation and
demographic segmentation. In geographic segmentation, our service target market is
in every region of Malaysia's states. This is because the generation of the codes are
done in the office and laboratory and there is no other cost incurred such as shipping
or transport. The transactions as well as discussion regarding the service can be done
online through Skype and email. Ads regarding our service can also be put up on social
media such as Instagram, twitter and Facebook. By utilising technology and the power
of social media, we are positive that we can provide the service according to the target
market.
Next for psychographic segmentation, the target customers are hijab brands such as
Qaira Hijab, ProperHijab, dUck scarves, Diana shawl, Tudung People including other
established scarves company. Then, in demographic segmentation, our target is the X
                                           3
and Y generation that has a higher frequency of purchase, fashion fan ship, attitude
and impulse buying than other cohorts. As the hijab fashion grows into a global fashion
trend, there is a need to provide these services that helps to ensure the originality and
quality of a product.
HOUSE CODE advantages are the price points and product offerings. Apart from that,
the business has the ability to provide a good customer service. The unique features of
HOUSE CODE are the cost of the service, product/service differentiation where no
other company in Malaysia provides this service, and niche strategies. With much
lesser cost, HOUSE CODE can produce a good or service of equal value at a lower
price or in a more desirable fashion to ensure the credibility and quality of a brand.
These conditions allow the HOUSE CODE to generate more sales or superior margins
compared to other market rivals.
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1.5    The Management Team
There are six (6) individuals in our company management team which it is as follow:
                                         5
2.0     PRODUCT OR SERVICE DESCRIPTION
HOUSE CODE service utilises the technology-based solution that is adopted to solve
the problem of other sellers that rebrands and copy scarf product - Quick Response
Code (QR code). In other definition, QR codes are square barcodes (two-dimensional
barcodes) that store information in a machine-readable optical label. The idea is to
provide a service of creating a QR-Code for hijab to ensure the authenticity of a hijab
in the market. These codes are generated and processed according to the number of
orders or products as listed by the customer in the office or laboratory by the
programmer and IT manager. HOUSE CODE is capable of generating several hundred
thousand of QR code and serial number. HOUSE CODE will also provide to the client
a list of serial numbers along with the QR code. These codes are going to be displayed
in the clients’ website.
This QR-Code can be scanned through certain applications on the mobile. So, users
can scan and verify that the hijab is genuine. Therefore, a consumer of a product will
not be hesitant to buy and be more confident if the authenticity of the item can be easily
checked. It is very quick and easy without the need to type long URLs on the website.
Thus, it as easily reachable by downloading an optical reader application on
smartphones. Once the codes are generated, it will be patch up to the cloth-label of the
scarves. This process however, is done by the brand itself at their production house.
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                               Figure 2.1 Product/Service Application
                                            7
Figure 2.2 below shows the development phase for this service.
                                                                               Distribution of
                                                      Test Marketing
                                                                               Questionnaire
HOUSE CODE is now on development prototype state where we are trying our best
to provide and ensure the service is suitable to offer. The IT department are still
selecting the best system to produce and generate the codes as well as the serial number
as well as designing the display on the website. The cost to generate one (1) code is
between RM15-20 including the serial number. This cost incorporates the manpower
and workforce as well as other miscellaneous resources needed to provide this service
There are four main types of IP we use for the QR code generation such as patents,
trademarks, designs and copyrights. To patent this service rights, we planned to
register with Intellectual Property Corporation of Malaysia (MyIPO). Besides that, the
code generated is ensure to be unique and a database is designed to store all the
information regarding the generated code and serial number. Next, for this service, we
have our own specifications and code for the product depending on its shape, size,
colour and materials or as requested by the client. HOUSE CODE will also sign an
exclusive contract with each and every client to ensure that the same code will not be
used for another client.        Lastly, the copyrights notice for this product is any
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infringement of the service and design specialty will be taken into the legal action
within five years from the act.
A business opportunity involves the sale or lease of any product, service, equipment
and so on that will enable the purchaser-licensee to begin a business. There are a lot of
opportunities we have seen in expanding this service such as the product line and/or
the product development. We also planned to provide other services such as website
maintenance or database update for the clients. For the product line, we target the
loyalty of our customers as they are our business backbone. We will use an email
marketing as a marketing tool for every discount campaign. Then, we will increase the
potential number of customers by setting up booth or branches on each and every state
in Malaysia during innovation fair and other relatable industry.
We will also develop a consumer product survey and take into serious account the
customers comment and opinion to improve the service. Next, we are ambitiously
planning to introduce our services worldwide not only in Malaysia through our website
and variety sources of social media. Besides that, we also want to open our company
branch in nearby Asian countries such as Indonesia, Thailand, Taiwan, etc. Our
development plan on this service is it will continuously be developed and updated
through the new research and we will improvise it for better experience. In the future,
we will add new systems and technology to generate the codes will also be considered
to provide a satisfactory service for our clients in accordance with the upcoming
technology trends in order to fulfil people need and demands. However, we also know
that every part of journey will face the difficulty, but we always be positive and tend
to look for solution on it. This is because as the inventors, we believe that thousands
of inventions fail to become a profitable product.
                                           9
3.0    TECHNOLOGY DESCRIPTION
The following descriptions of technologies are the invention used for the product
components:
a. Application Storyboard
The development of the mobile application is for AndroidTM and iOS platform. The
application is using a simple interphase where to implement a minimal theme of
application so that the users won’t be messed up with a complicated interface. Figure
3.1 shows the application storyboard. On the first page of the application, the header
states the brands such as ‘PROPERHIJAB’ and at the bottom of the header state the
‘QR Verification System’ so that the user aware what kind of application do they
access. In the middle then shows the search icon. This is where the user opens up the
camera and scanning the QR codes on the scarves. At the bottom of the first page,
contact of brand management is stated if there is any a difficulty or trouble on the
application or with the products itself. After snapping the QR code on the scarf, the
application will direct the user with the product information from the database server
and verifying the product either original or fake product.
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b. QR Positioning
Positioning of the QR code have two option which the first option, the QR code is
printed on a fabric label then being sew and folded on the back of the hijab. The main
advantage of this option is the QR code can be scan by the user without need to flip
the scarf to scan the QR code. For the second option, the QR code will be printed on
the iron on label at the back of the hijab and user needs to flip their scarf to scan the
QR code. The graphic example on where the QR code being located can be seen on
the figure 3.2 above.
Figure 3.2 QR code that patched onto the Proper Hijab’s – Le Darl scarf.
c. Materials of QR label
For the material selection of the QR code, there are two option of material which is
fabric label and iron on label. The fabric label that being use is a Ribbon Grosgrain &
Satin Polyester fabric which this fabric is durable and looks neater if being sew on the
scarf. The other material is the iron on label which its material is coated. This is the
                                              11
cheaper option because it doesn’t have any fabric material. But it is less durable and
neat compared to the fabric label.
d. Concept Testing
Information compiled in this sub-section represented the assertion that this new
product venture qualified enough to be put sell market whilst the industry keeps on
growing and evolving and considering the competition from other existing brands. The
market research and industry analysis as well as the concept testing of this service is
performed by distributing questionnaires consisting of 16 questions that covers several
elements such as the customers, the market size and trends, competitors and suitability
of the products and services.
e. Prototype
The figure 4.3 below shows the example of the QR code that will be sewn on the cloth
label of the scarves. The QR code will redirect the customer to the webpage of the
product – Le Darl by Proper Hijab.
Figure 3.3 QR code that redirects the customers to Proper Hijab’s – Le Darl webpage.
                                               12
The figure 3.4 below shows the example of the serial number that will be displayed on
the tags/card once the customers received their purchased goods by Proper Hijab
scarves. The serial number will contain unique codes as ID to the respective goods.
  PH 1 Kh 12 4 AG 57/100
                         Figure 3.4 The example of the serial number
The serial number above shows the ID for Proper Hijabs’ Le Darl scarf in green where,
                                             13
4.0      MARKET RESEARCH AND ANALYSIS
Market research defines as an exploration of target markets and customers which the
process of gathering, analyzing and interpreting information about a market, product
or services and about the past, present and potential customers, needs for business
target market and the particular competitors. Meanwhile, market analysis is
highlighting about an exploration of industry, market or niche. Market analysis is about
a quantitative and qualitative assessment of a market typically includes factors such as
market size, growth rate, profitability, cost structure and trends.
4.1 Customers
a. Target customers
                                            14
 Gender                - Every product has                         This is because this
 Male / Female         special codes.        User status           service     is    will
                                             Entrepreneurs,        make products that
 Occupation            - Useful to secure share partners.          produce             by
 Have their own the originality of                                 company           more
 business   (hijab’s the product             Price sensitivity     secure.
 company and any                             Affordable
 relates)              -           Device                          - In advanced state,
                       independent                                 we would market
                                                                   our     service    for
                                                                   every     town      in
                                                                   regions     whereas
                                                                   for less developed
                                                                   state, we would
                                                                   focus on certain
                                                                   town in that state.
b. Major purchasers
Purchasers are important as the company wants to succeed in every sale. Thus,
company must find major purchasers for each of the products or service supply. A QR
Code and serial number generating service as well as serial number to confirm the
authenticity of a product – mainly hijab. Usually, people who produce their own
product have a potential to buy this service which really need it in order to keep their
product more secure and maintain their originality.
c. Place of distribution
House Code is a company that provide services in generating QR Code serial number
(code) of the product that cannot be copyright. Flixarstudio, Whitebean and Minitank
                                          15
are the companies that give competition to our company where each company has their
own strengths. Therefore, company need to devise several strategies for raising sales
for each month. QR Code and Serial Number Generating Service is easy to reached
and receptive through House Code official website, House Code office, company
dealer over phone call, fax, email and webpage also directly connect to service hotline.
a. Size of market
The demand market for QR Code and Serial Number Generating Service will increase
within three years. The minimum price for our product is RM20 per unit. We are
predicting that 1500 customers will be attracted to this service.
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When this product surpasses the expected target, we would like to expand the market
size so that it can be used by user widely. Drivers of change through an innovation of
technology, is one of the factors that affect market growth. Technological
improvements are something that buyers and users are looking for in a product that
can help them solve problems and ease their burden.
The purchasers have been identifying which are entrepreneur and share partner. The
purchaser of QR Code and Serial Number Generating Service classifies from 18 years
old and above.
There are many factors can affect the market growth. The following are some factors
that may affect the market for our product.
 The competitors
      Since the service is quite new in market and have fewer competitors, we may not
      have a problem to sell and distribute the service. This is because, the features
      and added value on QR Code and Serial Number Generating Service is advance
      than the other competitors. Therefore, an expected profit will be high and the
      growth of the business will be easy.
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       The awareness of people
       This QR Code and Serial Number Generating Service are providing services in
       generating QR Code serial number (code) of the product that cannot be
       copyright. It also can be adjusted according to the requirement of clients.
 Drivers of change
       This service has some improvements in its design and end product. Their
       improvement is in the materials used attached the QR-Code on product
       (especially hijabs), and others categories.
Competitive edge known as the fact that a company has an advantage over its
competitors such the low overheads of the company gave it a competitive edge over
other retailers. The presence of competitors in the market can have good and bad
impact on the performance of business as they have to share the market size. Therefore,
it is important to identify and analyze the strengths and weakness of competitors. There
are three companies that are producing the similar product such as Flixarstudio,
Whitebean and Minitank.
                                              18
      Flixarstudio          - High quality service          - Expensive
                            - Offers variety of design
                            of output (QR Code)
                            -    High        competency
                            service
       Whitebean            - High quality service          - Offer in limited size of
                            - Offers variety of design service
                            of output (QR Code)
       Minitank             - High quality service          - Expensive
                            - Offers variety of design - Offer in big size of
                            of output (QR Code)             service
 Market Share
                                         19
       The price for this QR Code and Serial Number Generating Service is as low as
       RM20. The price is affordable compare to other brands of service where most
       prices start from RM50 and above. This service and the end product is high
       quality and provide a great deal of convenience when using it.
There are a lot of opportunities we have seen in expanding this service such as the
service line and/or the service development. For the service line, we target the loyalty
of our customers as they are our business backbone. We will increase the number of
customers through presentable at innovation fair and other relatable industry too. Our
development plan on this service is it will continuously be developed through the new
research and we will improvise it for better experience. In the future, we will add new
characteristics or remodel design with follow the upcoming technology trends in order
to fulfil people needs and demands. However, we also know that every part of journey
will face the difficulty but, we always be positive and tend to look for solution on it.
This is because as the inventors, we believe that thousands of inventions fail to become
a profitable product.
b. Pricing
In pricing strategy, we will ensure that this QR Code and Serial Number Generating
Service are affordable for entrepreneurs and able to meet’s customers need. This
strategy is very important to achieve company sales. Promotional pricing is
temporarily pricing products below the list price, and sometimes even below cost, to
increase short-run sales. The promotional pricing will be only on launching day of QR
Code and Serial Number Generating Service. A 20% discount will be given to
                                          20
customers who purchase these service more than two quantities as this service provides
many privilege to consumers. The price of our service also depends on the competitors.
Since there are a lot of opponents in the market, affordable price with high quality
service is our pricing strategy.
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c.   Sales tactics
House Code will use to make sales through online sales from official website, sales
representatives and distributors through company dealer over direct call, fax, email
and their official webpage. Next, we ambitiously are planning to introduce our product
worldwide not only in Malaysia through our website and variety sources of social
media. Besides that, we also want to open our company branch in nearby Asian
countries such as Indonesia, Thailand, Taiwan, etc. We also will develop a consumer
product survey and take into serious account the customers comment and opinion by
making the product improvement. By making sales through online, it can save time
and energy used.
House Code provides service and warranty policy to the consumers. This is to
guarantee the consumers that our product has high quality and being ensures with the
warranty and services policy.
 Service policy
        House Code offers a hotline services operates from Monday to Friday for 24
        hours over phone call, fax and email.
 Warranty policy
        House Code will provide warranty to QR Code and Serial Number Generating
        Service since this product is new in the market. Meanwhile, one years warranty
        will be given for the new QR code tag. The warranty will be in the form of card
        with a serial number of ID also the warranty will be registered online. The
                                          22
       warranty also can be used if the output product is cannot scanned or not
       function. If it cannot scan or not function, we will replace the product with a
       new one. However, consumers must present the warranty card in order to get
       benefits of it.
Advertising and promotions are important to publicize the product to the market. Thus,
we deciding to advertise our product through our official website, online shopping
(ecommerce), business card, billboard and innovation fair.
 Official website
       Internet is one of the best alternatives to perform the promotion. The official
       website will equip with offered service, product list, promotions of the product,
       user manuals and others. Moreover, the website provides description and
       details about QR Code and Serial Number Generating Service and the benefits
       that customers will gain if they buy the product. A great quality of illustration
       is displayed on the website to subtly persuade the visitors of the website. The
       illustration is based on the real appearance of QR Code and Serial Number
       Generating Service. Moreover, customers can directly purchase the product
       and make the payment through online banking. Now everything is easier as
       customers just need to add the item to the cart and make a payment.
 Business card
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       be a highly personalized form of marketing. This is because, easy for customer
       to contact our company if they are interested on our service.
 Innovation fair
 Billboard
f. Distribution
Our service and output product will distribute to the client throughout Malaysia. Our
own staff will be delivering the products to places.
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6.0     FINANCIAL PLAN
In order to determine the remains of profitable that obtained by the company, financial
management is the one the best ways for the business setup. In this section, think
through some of the general issues you will have to address in your formal business
plan.
Estimate the cost incurred in conjunction with one-time activities that the venture
undertakes when it opens a new facilities, introduces a new product, conducts business
in a new territory or with a new class of customer or beneficial, initiates a new process
in an existing facilities or commences some new operation after considerable research
and discussion.
  HOUSE CODE
  Capital Expenditure
                                                                  Estimated Economic
         Types of Fixed Assets           Estimated Cost (RM)
                                                                      Life (years)
  Administrative/Organisation
  Land & Building
  Office equipment                                10,000                     5
  Motor vehicle                                   50,000                     5
  Computer                                         8,000                    10
  Sales/Marketing
  Signboard                                        1,000                     7
  Internet                                          300                     10
  Operations/Technical
  Printer                                          500                      10
  Photostat                                        1500                     10
  Total                                           71,300
                                            25
6.2    Working Capital
In financial, working capital is the difference between current assets and current
liabilities. Current assets is the money you have in the bank as well as any assets you
can quickly converts to cash if you needed it.
  HOUSE CODE
  Pre-Operating & Working Capital Projections
  Pre-Operating & Incorporation Costs (one-off)                               RM
  Development cost                                                          10,000
  Business incorporation                                                    3,000
  Deposit (rent, utilities, etc.)                                           8,000
  Other pre-operating & incorporation costs                                 1,000
  Sales & Marketing Costs (monthly)
  Promotions & Advertising                                                   1,500
  Salaries, Wages, EPF & SOCSO                                               4,000
  General & Administrative Costs (monthly)
  Salaries, Wages, EPF & SOCSO                                               3,500
  Office rent                                                                2,000
  Utilities                                                                  1,000
  Office supplies                                                             500
  Operations & Technical Costs (monthly)
  Qr Code generator premium account                                          3500
  Carriage Inwards                                                            500
  Salaries, Wages, EPF & SOCSO                                              17,500
  Other Expenditure (annually)
  Road tax & Insurance                                                      3,000
  Renewal license                                                           1,000
  Total Pre-Operations & Working Capital Expenditure                        60,000
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                    Table 6.3 Working Capital (Annual Increase)
Year 2 5%
Year 3 10%
                                   Tax Rates
                    Year 1                     25%
                    Year 2                     25%
                    Year 3                     25%
                               Sales Projections
                     Year          Month              RM
                     2019          January           22,000
                     2019         February           30,000
                     2019          March             35,000
                     2019           April            43,000
                     2019           May              52,000
                     2019           June             60,000
                     2019            July            50,000
                     2019          August            45,000
                     2019        September           45,000
                     2019         October            45,000
                     2019        November            45,000
                     2019        December            45,000
                                        27
                                 Total 2019               517,000
                                 Total 2020               620,000
                                 Total2021                800,000
                                              28
6.4    Start-up and Financing
                                               29
7.0    Project Milestone
                                           30
  Receipt of first orders
  Delivery of first sales
They have zero duration because they symbolize an accomplishment, or a point of time
in a project. Since a milestone’s start and end date depends on a task’s start and end
date, task association is a major feature of a milestone.
8.0 CONCLUSION
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