1
INFORMATION TECHNOLOGY
Hospitality industry
2
Term project
Ahmad Chaudhary (L1S19BBAM0027)
SUBMITTED TO :
SIR. MUHAMMAD USMAN
Hospitality industry
3
HOSPITALITY INDUSTRY
www.slideshare.net
THE DEFINITION OF HOTEL INDUSTRY Hotel : The Hotel Law,
1935 Article 3, indicated that the word hotel refers to all places
constituted to receive the payment from travelers or people who
quest for lodging or temporary stay. (Preecha Daengroj,
2001:199) The word ‘Hotel’ in the Longman Dictionary
ofAmerican English (1983:335) gave a definition of “a building
where people can stay, in return for payment”. This refers to a
place where people can stay through payment
The Hospitality industry is the industry that is responsible for
providing primarily food services and accommodations in places
such as hotels, resorts, conference centers and theme or
amusement parks. ... And also in a much boarder view, non-
commercial institutional provide food and lodging.
Hospitality industry
4
The hospitality industry is a broad category of fields within
the service industry that
includes lodging, food and drink service, event planning, theme
parks, transportation, cruise line, traveling, airline and
additional fields within the tourism industry.[1]
The hospitality industry is an industry that depends on the
availability of leisure time and disposable income. A hospitality
unit such as a restaurant, hotel, or an amusement park consists
of multiple groups such as facility maintenance and direct
operations (servers, housekeepers, porters, kitchen
workers, bartenders, management, marketing, and human
resources etc.).
There are many departments in hospitality industry some of
the major departments are as follows ..
The major four departments of hotels are:
Housekeeping Department.
Food and Beverage Service Department.
Food Production or Kitchen Department.
Front Office Department.
Hospitality industry
5
Hotel Facilities
Spa.
Semi open & outdoor restaurant.
Poolside bar.
Car parking.
Swimming pool/ Jacuzzi.
Public computer.
Disable rooms & Interconnecting rooms
FOOD AND BEVERAGE MANAGEMENT
Hospitality industry
6
F&B Services – Definition
Food and Beverage Services can be broadly defined as the
process of preparing, presenting and serving of food and
beverages to the customers. On Premise − Food is delivered
where it is prepared. The customer visits the premise to avail
the food service.
FRONT OFFICE DEPARTMENT
An introduction to front office. The front office in a hotel is
a department responsible for the sale of hotel rooms through
systematic method of reservation followed by registration and
assigning rooms to the guests. The front office holds prime
inputs in vie
The front office in a hotel is a department responsible for the
sale of hotel rooms through systematic method
of reservation followed by registration and assigning rooms to
Hospitality industry
7
the guests. The front office holds prime inputs in view of the
basic nature of business of a hotel. Revenue collected from the
sale of hotel rooms contributes more than 50% of the total hotel
sale. Thus the role of front office is to reserve, receive, register
and assign rooms to the guests and at the same time act as a
continuous source of information to guests during their stay at
hotel.
Works Cited
2001. "hospitality industry." In hotel management, by sir yaseen, 1000. lahore: oxford.
Important section of front office:
Reservation:
This section of front office is the half of the department. Request
for reservation of rooms from various sources are retrieved at
the appropriate time to ensure that a guest has room upon
arrival. Room, which is the chief product of the hotel, being a
highly perishable commodity; the reservation department
ensures ro
Bibliography
Hospitality industry
8
References
2001. "hospitality industry." In hotel management, by sir yaseen, 1000. lahore: oxford.
(yaseen 2001)
Concierge
This department is function in providing information service and
other support help to guests. Typically, it will establish in a luxury
hotel to provide more superior service and develop customer
loyalty. The staffs should know everything about the city and
able to speak several languages.
-Providing the customized service to guests (e.g. coach ticket for
sightseeing tours, restaurant reservation, -Assisting the front
office to bridge language barriers with guests -Providing area
information -Contacting transportation services for guests -
Handling all guest mail and information
Hospitality industry
9
Front line staff are multilingual
Due to the increase in globalized travel, the requirements,
especially language requirement of front line staff are
getting higher. Staff working in front office, housekeeping,
concierge and guest service get in touch with customers
from different countries every day. Therefore, able to
speak local language is not enough. Most staff is required
to be able to speak two or even three languages fluently
in order to communicate with their guests. Since Chinese
like to go travel to some developed countries, able to
speak Putonghua is an advantage to staff who works in
hotel.
6. Reducing workload on housekeeping
Hotels now encourage guests who stay more than one
night that if they think that the room, especially the bed
do not need to be tidied up again, guests can put the sign
on the door handle or on bed so the housekeeper will only
handle the waste disposal. This helps to reduce the
workload on housekeeping.
Hospitality industry
10
hosekeping Food and Front security
bevaerage office
Front office
accounts Public finance Hr
relations
hosekeping Room security concerirag
divisiom
Hospitality
industry
food and
front office
beverage
housekepping security
Bibliography
2001. "hospitality industry." In hotel management, by sir yaseen, 1000. lahore: oxford.
Hospitality industry
11
References
2001. "hospitality industry." In hotel management, by sir yaseen, 1000. lahore: oxford.
Works Cited
2001. "hospitality industry." In hotel management, by sir yaseen, 1000. lahore: oxford.
Hospitality industry
