MITTAL SCHOOL OF BUSSINESS
Course code: PEL114 Course Title: Business Communications
Skills-1
Academic Task: 3 Assignment : Written Up
Date of Allotment: 31.03.2020 Date of Submission: 20.04.2020
Term: 2 Section: Q1909
Student Roll No: B39 Student Reg. No: 11905475
Q1.Complete the following sentences about yourself, keeping in mind the
linking ideas given:
1.I’ve made progress learning English, although my writing skills didn't improve as well. The
reason was, all the time I was learning English just for the sake of scoring marks in exams. I was
never interested in learning English and the English curriculum was more focused on cramming
stuff like memorizing answers, translations, meanings etc and never focused on actual use of the
language in daily conversation. I found it quite dull and boring and resultantly never made any
progress.
2. Although I enjoy some aspects of my work, but The job involved a lot of collaboration,
which was challenging for me because I generally prefer to work alone. But I came to appreciate
the help of my teammates and recognized that the work we produced together was of a higher
quality than any one of us could have done alone.
3. In spite of working hard, working smart can give you success, not working hard.
4. Money is important to me. On the other hand, there are things which are certainly more precious to
me more than money like all the people who care about me.
5. I am a lazy student. However, i am a very quick learner and a very keen observer of all the things
which are taught to me.
Q2.Fill the gaps with result clause:
1. I will visit the zoo, if I have time.
2. If it’s a nice day tomorrow, we will go on a long drive.
3. If they win, I have to loss.
4. If it snowed tomorrow, I'll make a snowhouse.
5. I’ll buy a car, if I won a lot of money.
Q3. On the behalf of marketing manager, write an e-mail to the organizer of
that upcoming design show asking them: - how much it will cost them to
participate - when the booking will start?
Hello mr. abc,
I hope you are having a good day. I am the marketing manager of 123 firm. I must say that i loved your all
the events that you organise especially the ones which are a bit on the creative side of the spectrum. Hence,
i would like to ask you that how much will it cost for me to market your event and when the booking will
start.
I hope to get all my queries answered by you as soon as possible.
Thanks and regards
Q4. Write a note on Customer Relationship Management using below given
words.[word limit 100-120]-Dedicated, personal development,
professionalism, intensive and earn and reward.
Customer relationship management is an approach to managing a company's interaction with
current and potential customers with the help of dedicated employees. It uses data analysis about
customers' history with a company to improve business relationships with customers, specifically
focusing on customer retention and ultimately driving sales growth.
However talking from employees aspect, it is a very beneficial area for them to work in, as the
more they interact with the customer the more they will learn professionalism and hence
personal development also becomes the part of the package. It is not only enriched with
personal growth but is also very lucrative in terms of incentive and rewards. Anyone’s intensive
work and input definitely earns them pay and appreciation
Q5. Write a Report on a Business plan proposal for a training program that
could be offered to Companies and Individuals.
Training program for companies and individual.
Training is the process of learning that involves knowledge acquisition, sharpening of skills,
concepts; it changes the attitudes and behavior of employees towards work and hence enhances the
performance of employees which ultimately leads to high productivity and quality performance of
the organizations.This training program is for each and every employee of the company (or
individuals) except lower level employees.
Benefits of training
Improved employee performance, Improved employee satisfaction and morale, Addressing
weaknesses, Consistency, Increased productivity and adherence to quality standards, Increased
innovation in new strategies and products, Reduced employee turnover, Enhances company
reputation and profile are some of the benefits of training.
Program contains:
1. Effective communication: Ineffective communication can often lead to negative work
relationships and can affect your company’s bottom line. Whether it’s a face-to-face meeting or an
e-mail thread, every employee should have an understanding of the basics of communication. A
communication course will help your team develop the essential skills they need to communicate
both verbally and in writing, internally and externally.
2. Time management: For every organization, time is a valuable but limited resource. It is a key
to success, yet many employees lack the skill set required to manage their time effectively. This
results in stress, missed deadlines, and poor work quality. Time management training provides
techniques and tools that will help your employees stay organized, focused, and be more
productive every day.
3. Project management: We now live in a world where most tasks are projects and every team
requires at least one project manager. Project management is a skill needed at every level of an
organization and should be a part of each employee’s career path.
4. Leadership training: Your employees today will become your leaders tomorrow. That’s why
it’s important that companies offer leadership training to everyone they hire– not just supervisors
and managers. By developing your employees’ leadership skills at an early stage, you’ll equip
them with the knowledge their need to take on leadership roles in the future.
5. Diversity training: Today’s workplace is more diverse than ever. Therefore, organizations need
to make sure their teams understand diversity issues. A diversity training course will help enhance
your employees’ knowledge and give them the tools they need to embrace diversity in the
workplace.
Conclusion
Training and development helps the growth of a business. Every company has a clear focus on
having a well-motivated and trained workforce. The company needs to have motivated and
confident staff who have up-to-date skills in order to remain competitive. In addition, well-trained
staff are an asset to the business and help to retain customers.
Well-trained staff who remain with the business mean that customers enjoy continuity. This
contributes to customer loyalty and leads to repeat business. Staff who feel valued stay longer in a
company. This means that company’s costs of recruitment can be reduced, resulting in cost savings
across the organisation. This is also applicable on the individuals as well if the above mentioned
training is provided correctly.
