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iVOMS
Voucher management system
Voucher
management What is iVoms?

High-performance robust voucher management system

providing support for the whole voucher lifecycle, from
voucher generation, starting from voucher delivery to the
printing company (or system for electronic distribution of
vouchers) and voucher activation by end user request.

It includes flexible loyalty and campaign possibilities that

Operator can use to effectively execute its marketing
activities.

iVoms is prepaid system, independent, and can be

integrated with all main billing and prepaid system vendors.
Additionally, it is independent from recharging request
channel and supports IVR, USSD, SMS, WEB, WAP and
generic SOAP interfaces for recharging requests.

Features

• Voucher generation
• Voucher housekeeping
• Voucher distribution to Printing company and electronic
distribution system (e.g. iRecharge)
• Voucher activation via system integrated over SMPP and
SOAP protocol
USSD

IVR

Web

SMS

WAP

• Expiry date management

• Promotion campaigns
• Loyalty campaigns

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How it works
How does iVoms work?

iVoms is providing following functionalities:

1. Voucher administration
• Generation
• Distribution
• Housekeeping
2. Voucher activation
Mail
3. Loyalty management server

4. Customer care

4. SMTP
iVoms

BH Reporting Administration

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USSD, GW 6. SMPP 3.4/SOAP Voucher generation company
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or IVR Voucher Activator TDB
Housekeeping jobs
Loyalty management

iRecharge

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Charging SNMP
System server

1. Charging System – recharging of the prepaid account in

Top Up transactions
2. O&M - SNMP based interface for monitoring and alarms
3. Printing house and iRecharge – encrypted files with
voucher data
4. Mail server – SMTP based interface for sending automat-
ic reports and notifications
5. SMS Center – SMPP 3.4 based interface for receiving re-
quest from prepaid user containing Hidden Recharge Number
(HRN)
6. External activation gateways – Generic SMPP/SOAP in-
terface for connecting with external systems interacting with
users and requesting Voucher activation from iVoms.

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Functionalities
Functionalities of iVoms system 1/3

Voucher administration
Voucher generation

Voucher generation is initiated on User request over iVoms

Administrator GUI based on Web technology. User needs to
define voucher type, number of vouchers to be generated
and Loyalty parameters connected to the voucher (e.g. extra
minutes, top up extension period, free service counters, tariff
change). Vouchers are generated, encrypted and saved in
iVoms database.

Distribution

Distribution of vouchers towards external partners is done

over iVoms Administrator GUI based on Web technology. Files
are encrypted with PGP and keys are exchanged using offline
media in advance with external partners (e.g. USB Stick, ...).
After export voucher’s status is changed to “exported”.

Housekeeping of vouchers is managed by two main

modules:

• Housekeeping jobs - automatic procedures scheduled

to execute periodically and performing actions like
voucher archiving.
• Housekeeping GUI – is available via iVoms
• Administrator GUI - that enables User manipulation with
vouchers (e.g. changing status, parameters, ...)

iVoms supports following voucher statuses:

• Generated – voucher is generated and stored in iVoms

database
• Exported – voucher is exported from iVoms database for
printing or electronic distribution. When in this status, it is
possible to activate teh voucher.
• Blocked – voucher is blocked before activation
• Pending – voucher activation request is received and
voucher triggered recharging transaction that is pending
(in progress)
• Activated – voucher is activated and connected
transaction has finished.

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Functionalities
Functionalities of iVoms system 2/3

Voucher activation
Using available voucher activation channels, voucher
activation request is send to iVoms. Voucher activation
channel can be USSD, IVR, Web, WAP, SMS or Customer care.

Coming to iVoms, each voucher activation request contains

MSISDN of the prepaid subscriber and voucher Hidden
Recharge Number (HRN). Based on HRN, voucher is selected
in iVoms database or error is sent to the user in case that
HRN doesn’t exists or it has expired. In case that HRN is
found in the database, recharging transaction is completed,
based on the voucher type and loyalty parameters and sent to
the billing/prepaid system.

Following parameters are set on the user account:

• Account balance
• Expiry date for the account
• Service counters value (optional, billing dependent)
• Tariff switch (optional, billing dependent)
After successful recharging - SMS message, containing
information about the transaction and promotional text, can
be sent to the subscriber.

Complete information about the recharging process is

written in the iVoms database and is available for further
analysis needed by reporting, export to Enterprise Planning
System (e.g. SAP, Navision, or similar) or export to some other
external systems.

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Functionalities
Functionalities of iVoms system 3/3

Loyalty management
The iVoms system tracks all voucher activations and
maintains the recharge counter per subscriber level. Same
counters, combined with the time period (start and end date)
make a base for a promotion plan. This plan also contains the
target counter values.

Once counters reach the predefined value the iVoms executes

additional credit recharge and/or expiry date extension for the
prepaid account.

The promotion plan is defined with the following attributes:

• Start date and End date

• Target recharge value – minimum amount of the credit
recharge that a subscriber must use in a given time period
to qualify for bonus recharges.
• Target recharge count – minimum count of top ups
bonus recharges.
• Bonus recharge amount – fixed amount to recharge to
subscriber’s prepaid account once the promotion condition is
met.
• Bonus counters recharge – counter for free service
usage is set (e.g. SMS, MMS, …)
• Bonus expiry days – number of days to add to account
expiry date once promotion conditions are met.
• Promotional text – a text message that is sent to the
subscriber via SMS once the prepaid account is recharged
with bonus amount/expiry date update.

Customer care
Two main functionalities are available for Customer Care:

• Query transaction status - based on MSISDN and/or

voucher serial number all available data about transaction is
available for troubleshooting subscriber‘s problem.
• Voucher activation – with MSISDN of the subscriber
and voucher Hidden Recharging Number (HRN), voucher
activation request is initiated and activation status is
returned to Customer Care Web GUI.

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Benefits
Advantages of using the iVoms
application

• Systematic approach
• Highly secure voucher selling process
• Voucher activation control
• Increased efficiency
• High performance
• Decreased OPEX
• Increased cost-effectiveness
• Independence from recharging request channel
• Customized distribution through various channels
• Predefined profiles with role rights
• Scheduled or on demand reports

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iVOMS Security
Security

The most important security aspect of the iVoms system is

encryption of the hidden recharge number and passwords of
system users.

The iVoms is using the Rijndael symmetrical algorithm

to encrypt sensitive data. The Rijndael is actually a public
version of Advanced Encryption Standard which is known for
its strengths as it is used around the world to encrypt top-
secret documents.

When distributing files with vouchers to printing company the

iVoms is using a PGP algorithm and software to protect the
file content. This is the asymmetrical algorithm with two keys.
One key is used for file encryption and only the matching pair
key can be used for decryption.

The PGP allows iVoms and printing company to authenticate

between each other and protect the file content during
transfer.

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Our
portfolio Inducta is a company specialized in ICT solutions adapted
to needs of our Customers from various industries.

Our portfolio consists of the following services:

ICT Consulting

Based on our experience and knowledge of the ICT

(Information and Communication Technology) trends and
developments, together with our understanding of Customer’s
business, we recommend appropriate ICT solutions to our
Customers. Optionally, we select the best solution together
with the Customer, depending on the current situation and
business plan.

Development of ICT solutions

We design, develop and test solutions according to Customer-

specific requirements. In the process we take advantage of
our knowledge and experience in the field of ICT solutions
architecture, which come from our work on numerous
projects in various industries around the world.

Delivery of ICT solutions

Being fully Customer-oriented, we integrate solutions into

Petrovaradinska 7
Customer’s technical and business environment, while at the
10000 Zagreb
same time providing various forms of education related to the
Croatia
usage of our products.
www.inducta.hr
info_contact@inducta.hr

Products and platforms

Based on our experience in developing solutions, we develop

products for a wider market and adjust them according to
Customer requirements. In addition, we offer our platforms
and modules to other companies engaged in developing
software.

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