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Effectiveness. Emotional Intelligence

Emotional intelligence may contribute to leadership effectiveness in several ways: 1) A leader's moods and emotions influence their behavior and effectiveness, as positive leader moods can improve employee performance and retention while negative moods decrease coordination. 2) Emotional intelligence helps leaders develop and communicate a compelling organizational vision, motivate commitment to that vision, and energize employees to achieve it. 3) It also enables leaders to develop trust within an organization while maintaining flexibility to adapt to changes.

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Basit Khan
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50 views2 pages

Effectiveness. Emotional Intelligence

Emotional intelligence may contribute to leadership effectiveness in several ways: 1) A leader's moods and emotions influence their behavior and effectiveness, as positive leader moods can improve employee performance and retention while negative moods decrease coordination. 2) Emotional intelligence helps leaders develop and communicate a compelling organizational vision, motivate commitment to that vision, and energize employees to achieve it. 3) It also enables leaders to develop trust within an organization while maintaining flexibility to adapt to changes.

Uploaded by

Basit Khan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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How emotional intelligence may contribute to leadership

effectiveness.

Emotional intelligence:

The capacity to be aware of, control, and express one's emotions, and to handle
interpersonal relationships judiciously and empathetically.

Emotional intelligence may contribute to leadership


effectiveness

The moods and emotions leaders experience on the job influence their behavior
and effectiveness as leaders. Research suggests this is likely to be the case. For
example, one study found that when store managers experienced positive moods at
work, salespeople in their stores provided high-quality customer service and were
less likely to quit. Another study found that groups whose leaders experienced
positive moods had better coordination, whereas groups whose leaders experienced
negative moods exerted more effort; members of groups with leaders in positive
moods also tended to experience more positive moods themselves; and members
of groups with leaders in negative moods tended to experience more negative
moods. A leader’s level of emotional intelligence may play a particularly important
role in leadership effectiveness.

For example, emotional intelligence may help leaders develop a vision for their
organizations, motivate their subordinates to commit to this vision, and energize
them to enthusiastically work to achieve this vision. Moreover, emotional
intelligence may enable leaders to develop a significant identity for their
organization and instill high levels of trust and cooperation throughout the
organization while maintaining the flexibility needed to respond to changing
conditions.

Emotional intelligence also plays a crucial role in how leaders relate to and deal
with their followers, particularly when it comes to encouraging followers to be
creative. Creativity in organizations is an emotion-laden process; it often entails
challenging the status quo, being willing to take risks and accept and learn from
failures, and doing much hard work to bring creative ideas to fruition in terms of
new products, services, or procedures and processes when uncertainty is bound to
be high. Leaders who are high on emotional intelligence are more likely to
understand all the emotions surrounding creative endeavors, to be able to awaken
and support the creative pursuits of their followers, and to provide the kind of
support that enables creativity to flourish in organizations. Leaders, like people
everywhere, sometimes make mistakes.

Emotional intelligence may also help leaders respond appropriately when they
realize they have made a mistake. Recognizing, admitting, and learning from
mistakes can be especially important for entrepreneurs who start their own
businesses, as profiled in the accompanying “Focus on Diversity” feature.

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