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Q# ISO 9001:2015 Clause Audit Question Audit Evidence

The document contains audit questions related to ISO 9001:2015 requirements for planning processes to meet product and service requirements. It asks how the organization plans, implements, controls and documents processes, determines resource needs, and controls changes. It also asks about determining customer requirements and controlling outsourced processes. The questions seek to verify the organization's conformity and suitability of its quality management system through documented evidence of its planned and implemented processes.

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739 views1 page

Q# ISO 9001:2015 Clause Audit Question Audit Evidence

The document contains audit questions related to ISO 9001:2015 requirements for planning processes to meet product and service requirements. It asks how the organization plans, implements, controls and documents processes, determines resource needs, and controls changes. It also asks about determining customer requirements and controlling outsourced processes. The questions seek to verify the organization's conformity and suitability of its quality management system through documented evidence of its planned and implemented processes.

Uploaded by

Hosay
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Q# ISO 9001:2015 Clause Audit Question Audit Evidence

8.1q1 The organization shall plan, implement and control How are processes needed to meet Documented information to show processes have been
the processes, as outlined in 4.4, needed to meet requirements for provision of products and carried out as planned and can demonstrate conformity of
requirements for the provision of products and services planned, implemented and products and services.
services and to implement the actions determined controlled?
in 6.1, by: How are requirements for products and
a) determining requirements for the product and services determined?
services; How is criteria for processes and
b) establishing criteria for the processes and for the acceptance for products and services
acceptance of products and services; determined?
c) determining the resources needed to achieve How are resources determined?
conformity to product and service requirements; How is process control implemented?
d) implementing control of the processes in Show me the documented information
accordance with the criteria; that shows confidence in that the processes
e) retaining documented information to the extent have been carried out as planned and can
necessary to have confidence that the processes demonstrate conformity of products and
have been carried out as planned and to services.
demonstrate conformity of products and services to
requirements.
8.1q2 The output of this planning shall be suitable for the How have you determined that the output
organization's operations. from the planning process is suitable for
your operations?
8.1q3 The organization shall control planned changes How do you control planned changes? How
and review the consequences of unintended do you review the consequences of
changes, taking action to mitigate any adverse unintended changes? What action is taken
effects, as necessary. to mitigate any adverse effects?
8.1q4 The organization shall ensure that outsourced How do you control outsourced processes?
processes are controlled in accordance with 8.4.

8.2 Determination of requirements for products and services


8.2.1 Customer communication
8.2.1q1 The organization shall establish the processes for What are your processes for communicating
communicating with customers in relation to: with customers? How do you communicate
a) information relating to products and services; information relating to:
b) enquiries, contracts or order handling, including Products;
changes; Services;
c) obtaining customer views and perceptions, Enquiries;
including customer complaints; Contracts;
d) the handling or treatment of customer property, if Order handling;
applicable; Customer views, perceptions and
e) specific requirements for contingency actions, complaints;
when relevant. Handling or treatment of customer property;
Specific requirements for contingency
actions?

8.2.2 Determination of requirements related to products and services

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