Infocomm Media Development Authority (IMDA)

SMEs Go Digital Pre-Approval System

Pre-Approval System User Manual

Version 1.21
User Manual
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TABLE OF CONTENTS
1. INTRODUCTION .......................................................................................4
1.1 Browser & Screen Resolution ............................................................. 4
1.2 Forms ............................................................................................. 4
1.3 Workflow ........................................................................................ 6
1.4 Multi-record Section ....................................................................... 11
1.5 Supporting Document ..................................................................... 11
1.6 Communication .............................................................................. 12
1.7 Notification Emails ......................................................................... 13

2. Registration and Profile Management ...................................................14

2.1 How to select and assigned e-Services access to your authorized
representatives ...................................................................................... 14
2.2 How to register as Vendor? ............................................................. 17
2.3 How to login as registered Vendor? .................................................. 22
2.4 How to view or edit your profile? ...................................................... 25

3. Checklist ...............................................................................................29
3.1 Checklist Submission ...................................................................... 29
3.1.1 How to submit checklist for your solution ..........................................29
3.1.2 Continue with draft checklist submission ...........................................37
3.1.3 How to delete a draft checklist submission ........................................38
3.1.4 Revise checklist .............................................................................38
3.2 Tech Demo Confirmation ................................................................. 40
3.2.1 Confirm tech demo ........................................................................40

4. Application ............................................................................................42
4.1 Application Submission ................................................................... 42
4.1.1 Submit application .........................................................................42
4.1.2 Continue draft application submission...............................................51
4.1.3 Revise application ..........................................................................52
4.2 Letter of Appointment (LOA) Acceptance ........................................... 52
4.2.1 Confirm LOA .................................................................................52

5. Change Request ....................................................................................54

5.1 Change Request Submission ............................................................ 54
5.1.1 Submit change request ...................................................................54
5.1.2 Continue draft change request submission ........................................59
5.1.3 Revise change request ...................................................................59

6. Solution .................................................................................................60
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SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
User Manual
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7. Appendix ...............................................................................................67
7.1 Notification Email - [For Vendor's Information] Withdrawal of Checklist
Submission ............................................................................................ 67
7.2 Notification Email - [For Vendor's Information] Checklist Submission Received
in SGD .................................................................................................. 67
7.3 Notification Email – [For Vendor's Action] Clarification on Checklist
Submission ............................................................................................ 68
7.4 Notification Email – [For Vendor's Action] Tech Demo Invitation and
Attendance Confirmation ......................................................................... 68
7.5 Notification Email – [For Vendor's Information] Application Submission
Received in SGDS ................................................................................... 69
7.6 Notification Email – [For Vendor's Action] Clarification on Application
Submission ............................................................................................ 69
7.7 Notification Email – [For Vendor's Action] Approved Application Submission
and Accept LOA ...................................................................................... 70
7.8 Notification Email – [For Vendor's Information] Change Request Submission
in SGDS................................................................................................. 70
7.9 Notification Email – [For Vendor's Action] Clarification requested by CR
Officer on Change Request ....................................................................... 71
7.10 Notification Email – [For Vendor's Information] Approved Change Request71
7.11 Solution Status .............................................................................. 71

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SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
User Manual

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1. INTRODUCTION

This User Manual illustrates the features of Pre-Approval System through a step-by-step approach.
It serves as a guide for Vendors to create, maintain, and update their profile as well as to submit
checklists and applications for their digital solutions under their respective accounts.

General Guidelines

1.1 Browser & Screen Resolution

 You should use the recommended internet browser Google Chrome to access the system.
 The recommended screen resolution would be 1920 x 1080, the minimum resolution would
be 1366 x 768.

1.2 Forms

 Compulsory Fields
- Mandatory fields are denoted with Red asterisk (*).
- These fields must be filled-in in order to submit the e-form.
 Date Fields

- Date must be selected from the calendar icon.

 File Uploads
- Each file upload is limited to 10MB in size.
- Acceptable file type(s) is/are as specified in each of the file upload fields. If file type is not
allowed, an error message will be displayed as “Invalid file type. Please upload the
following file type(s) that is/are allowed: <file types>”.
- File name must not exceed 50 characters and only consist of: uppercase letters (A-Z),
lowercase letters (a-z), digits (0-9) and selected special characters (“_” and “(” and “)”
and “–”).
- To upload a file

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SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
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a. Click [Choose File] button which will display the pop-up window.

b. Select the desired file and click open to upload the file
- To delete a file

a. Click [Delete] button to remove the file.

 Error message

- Error message is displayed below a field to aid user to rectify an erroneous entry or non-
entry.

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SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
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1.3 Workflow

 Perform Tasks

Once logged in, you will see [My Tasklist] table and [Drafts] table on the Home Page. The Tasklist
table consists of pending activities that requires action from the vendors.
Any task that has been performed or completed will be cleared from this tasklist.

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SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
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 Activity Form

A Form consists of Sections, Applicable Fields and Main Action buttons located at the bottom
right section and they are as follows:
 Cancel - This action will temporarily cease processing of the form. Clicking on this button
will redirect you to the Home / Tasklist page.
 Save / Save as Draft – This action saves the information in the form; and will appear as
a record in the Draft table. You can then retrieve the draft to resume the submission of
the form.
 Previous – This action will redirect user to the previous page
 Next – This action will redirect user to the next page
 Submit – This action completes the activity and routes the form to the next step of the
process.

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SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
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 Save as Draft

When submitting an application, you can save the application as draft by clicking on the [Save as
Draft] button located at the bottom of the form. It is a good practice as doing so will save all
information entered in the forms preventing any loss of information due reasons such as loss of
internet connection or accidental close of browser. Once the [Save as Draft] button is clicked, you
will be redirected to the home page.

You can continue to work on the draft application by clicking on the [Solution Name] hyperlink
which is located on the [Draft] table in the home page. This will redirect you to the form to
continue your submission.

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SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
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 Withdraw Tasks

You will have the option to withdraw ongoing applications by selecting the respective applications
via the checkbox on [My Tasklist] table and click on the [Withdraw] button.

A confirmation pop up-window will be displayed to confirm the task withdrawal. Click [Ok] button
to withdraw. You will then receive an email notification confirming that application has been
withdrawn. Refer to Appendix 7.1

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SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
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 Delete Drafts

You can delete draft applications by selecting the respective applications via the checkbox on
[Drafts] table and click on the [Delete] button.

A confirmation pop up window will be displayed to confirm the draft deletion. Click [OK] button
to delete.

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SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
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1.4 Multi-record Section

 For a section that requires multiple record entries, the section will have a table to display
all the records.
 Click on [Add] hyperlink will display a pop up window to add record.
 Fill up the details in the pop-up window, click [Save] button will insert the record and
close the pop-up window.
 Click on [Cancel] will close the pop-up window.
 Click on [Delete] hyperlink on the multi-record table to delete a record

1.5 Supporting Document

 For checklist and application submission, you can upload supporting documents on the
[Other Supporting Document(s) (if applicable)] section.
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SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
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 Click on [Add Supporting Document(s)] hyperlink will display a pop-up window to add a
support document record.

 Upload the [Supporting Document] file upload.

 Fill description of the supporting document in the [Description] field.
 Click [Save] button will insert the record and close the pop-up window.
 Click on [Cancel] will close the pop-up window.
 Click on [Delete] hyperlink on the multi-record table to delete a record.

1.6 Communication

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SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
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 Communication Remarks
- You can enter your communication remarks on the [Remarks] field to communicate with
the SGD Officer when you are submitting or revising your applications.

 Communication History
- When there is a revision required for your application, please refer to the communication
history to see the remarks on the necessary changes requested by the SGD officer.
- The [Communication History] table will show all communication between you and the
SGD Officer.

1.7 Notification Emails

 Information Email
- An email will be sent to you to acknowledge actions that you’ve performed in the system;
or simply a notification informing of the result of submitted requests.

 Action Email
- An email will be sent to you when there is pending request that requires action.

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SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
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2. REGISTRATION AND PROFILE MANAGEMENT

New Vendors are required to register by clicking on the [CorpPass] button which will redirect them to
the CorpPass page. They will need an existing CorpPass account to complete the first-time registration.
Subsequently, vendors will be able to login via CorpPass as existing user.

2.1 How to select and assigned e-Services access to your authorized representatives

1. After login to CorpPass, this is the home page. Click on [Select Entity’s eServices]

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SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
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2. Choose [IMDA MEDIA SERVICES]

3. Click [Submit]

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SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
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4. Go back to Home and choose [Assign Selected e-Services]

5. Specify the assignees, effective date and expiry date before submitting the form

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SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
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2.2 How to register as Vendor?

1. Enter the following URL https://schemes.imda.gov.sg/smesgodigital into the browser address bar
to display the login page.

a. Click the [CorpPass] button under the [New User] section.

17

SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
User Manual



2. CorpPass Login page will be displayed.

a. Fill in your [UEN/ENTITY ID], [CORPPASS ID] and [Password].

b. Click [Login] button.

18

SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
User Manual



3. CorpPass 2FA Authentication page will be displayed.

a. Click on [Get OTP via SMS] button to receive your 6-digit One-Time Password (OTP) via
SMS
b. Fill in the received OTP on the [Mobile OTP] field.

19

SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
User Manual



4. Vendor Registration page will be displayed.

20

SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
User Manual



a. UEN (Unique Entity Number) will be auto-populated in the [Company Information] section
of the form.
b. Enter all mandatory company information fields. The mandatory fields are marked with a
red asterisk on the labels.
c. Enter user representative details.
d. Click [Save] button.

21

SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
User Manual



2.3 How to login as registered Vendor?

1. Once you’ve completed the first-time registration, similarly you will enter the URL
https://schemes.imda.gov.sg/smesgodigital; and the login page will be displayed.
2. Click on the CorpPass button in the “Existing User” box.

22

SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
User Manual



3. CorpPass login page will be displayed.

c. Fill in your [UEN/ENTITY ID], [CORPPASS ID] and [Password].

d. Click [Login] button.

23

SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
User Manual



4. CorpPass 2FA Authentication page will be displayed.

a. Click on [Get OTP via SMS] button to receive your 6-digit One-Time Password (OTP) via
SMS
b. Fill in the received OTP on the [Mobile OTP] field

24

SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
User Manual



5. Home page will be displayed.

2.4 How to view or edit your profile?

1. Login as a registered Vendor (Refer to 2.2 for step by step guide)

a. Click on [My Profile] on the menu bar.

25

SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
User Manual



2. Display will be directed to My Profile page.

26

SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
User Manual



a. Vendor Profile will be populated with the details submitted in the registration. User is allowed
to update the company information and authorized representative details except for [UEN].
b. Under the [Authorized Representative] section, you can click on the [Deactivate] button to
deactivate another AR which will remove his/her access to the system.

c. Upon updating the profile, click [Save] button at the bottom right corner of the form to save
changes. There will be a record inserted in the “Update History” table every time the profile
is successfully updated.
27

SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
User Manual



d. You can click [Cancel] button if they want the changes to be disregarded and redirected back
to home page.

28

SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
User Manual



3. CHECKLIST

Vendor may submit checklist for their new solution.

3.1 Checklist Submission

3.1.1 How to submit checklist for your solution

1. Login as a registered vendor to the system. (Refer to Section 2.3. for step by step guide)
2. Click on the [New Submission] on the menu.

3. Page 1: Instruction Page will be loaded. Note: The checklist submission will take approximately 5
min to complete. User is advised to prepare the necessary supporting document prior to your
submission.

29

SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
User Manual



a. Read the instructions provide

b. Tick the [Declaration] checkbox
c. Click [Next] button.

Note:
You will be redirected to the Vendor Briefing page if you have not attended vendor’s briefing session in
the past 3 months. You can click on link below to register themselves to the next vendor briefing
session.

30

SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
User Manual



4. Page 2: Main Section will be displayed.

a. The [Name of ICM Solution Provider], [Company UEN], [Name of Contact Person] and
[Email of Contact Person] fields in this section are auto-populated from the organization
profile details and are not editable.
b. Fill in the mandatory fields. The mandatory fields are marked with a red asterisk on the
labels.
c. You can click on the [Previous] button to navigate back the Page 1: Instructions page to read
the instruction.
d. You can click on the [Save as Draft] button to save the submission as draft. Refer to section
1.3 on Workflow – Save as Draft and section 3.1.2 on Continue Draft Checklist Submission.
e. Click the [Next] button to continue with the checklist submission.

31

SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
User Manual



5. Page 3: Eligibility Criteria will be displayed.

32

SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
User Manual



a. Select either [Yes] for the [Has your company deployed this solution to at least 5 SMEs
within the last 18 months AND must still be using the solution in the past 6 months?]
radio buttons field and add 5 Enterprise records.
b. Click [Add Enterprise] hyperlink to add SME record. – the Add New Enterprise pop-up
window will appear.

33

SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
User Manual



i. On the pop-up window, fill in the [Company Name], [Company UEN], [Contact
Person], [Survey Form] fields.
ii. Upload [Survey Form] and [Invoice] file upload.
iii. Click on [Save] button to insert the New Enterprise record to the table The pop-up
window will closed.
iv. Click on [Cancel] to close the pop-up window.

v. Click on [Delete] hyperlink on the multi-record table to delete a record.

c. Select either [Yes] for the [Has your company received at least 5 Letters of Intent/Interest
(LOI) for your solution?] radio buttons field.and add at least 5 LOI records.

34

SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
User Manual



d. Click [Add LOI] hyperlink to add new LOI. Add New LOI pop-up window will appear.

i. On the pop-up window, fill in the [Contact Person], [Contact Number] and [Contact
Email] fields.
ii. Upload [Letter of Intent/Interest] file upload.
iii. Click [Save] button to insert the new LOI record into the LOI table.
iv. Click on [Cancel] to close the pop-up window.

v. Click on [Delete] hyperlink on the multi-record table to delete a record.

e. Select either [Yes] for the [Does your company have positive net equity based on the
latest financial statement in the last Financial Year?] radio buttons field and add at least 1
financial statement records.
f. Click [Add Financial Statement] hyperlink to inset new Financial Statement record. Add
New Financial Statement pop-up window will appear.
35

SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
User Manual
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

i. On the pop-up window, upload [Financial Statement] file upload.

ii. Fill in the [Description] field.
iii. Click [Save] button will insert the new financial statement record to the Financial
Statement table
iv. Click on [Cancel] to close the pop-up window.

v. Click on [Delete] hyperlink on the multi-record table to delete a fianancial statement

record.

g. Select either [Yes] for the [Has your company made plans for managing and administering
resources for mass deployment?] radio buttons field and upload the Mass Deployment
Form.

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SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
User Manual
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

h. Click on [Choose File] to upload the Mass Deployment Form.

Note:
You may click on the [Mass Deployment Form] hyperlink to download the latest Mass Deployment
Form.
i. Upload [Checklist], [Screenshot] and [Solution Brochure] file uploads. Refer to section 1.2
on Forms – File Uploads.
j. Upload other support documents if applicable. Refer to section 1.5 on Supporting
Document.
k. You can add your communication remarks in the [Remarks] field. Refer to Section 1.6
Communication.
l. You can click on the [Previous] button to navigate back to the Page 2: Main Section for
editing.
m. You can also click on the [Save as Draft] button to save their current submission as draft.
Refer to section 1.3 on Workflow – Save as Draft and section 3.1.2 on Continue Draft Checklist
Submission.
n. Click [Submit] button to proceed with your checklist submission.

Note:
After checklist has been submitted, you will receive an acknowledgement email (refer to Appendix 7.2).
This email confirms the checklist has been successfully submitted.

If information is inadequate, the checklist will be routed back to you for revision. You will receive an
email indicating you need to revise the form (refer to Appendix 7.3)

If the checklist is rejected, the checklist workflow will not proceed further and you will receive a rejection
email (refer to Appendix 7.4).

3.1.2 Continue with draft checklist submission

1. Login as a registered Vendor to the system (Refer to Section 2.3 for step by step guide) or click on
the [Home] button at menu to return to the Home page.
2. To submit a saved as draft checklist, in the [Draft] table.
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SMEs Go Digital Pre-Approval System
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

a. Click the [Solution Name] hyperlink.

3. Step 2: Main Section page will be displayed. Refer to 4.1.1 to x.x.x for step by step guide to
complete the checklist submission.

3.1.3 How to delete a draft checklist submission

Check on the checkbox and click on the [Delete] bottom to delete the draft. You may select multiple
draft for deletion.

3.1.4 Revise checklist

Our officers may have enquiry on your checklist submission and will request for additional supporting
document through the system. You will receive an email notification (refer to section 7.4) to revise your
checklist submission should we have any enquiry on your checklist submission.

1. Login as a registered Vendor to the system (Refer to Section 2.3. for step by step guide)
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SMEs Go Digital Pre-Approval System
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

2. Under My Task List table, you will be able to locate your checklist submission with Activity Name as
“Revise Checklist” and the Action item(s) require by our officer(s).

b. Click the [Activity] hyperlink to load your checklist submission for editing.
3. Checklist – New Submission form (Step 3) will be displayed.
4. Read the remarks given by the SGD officer on the [Communication] section (Refer to Section 1.7
Communication) and revise the checklist accordingly (Refer to 3.1.1 to revise checklist submission).

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

3.2 Tech Demo Confirmation

Once our officer has evaluated your checklist submission, we will invite you for Tech Demo Session for
your product demonstration. You will receive an email notification on our Tech Demo invitation (refer
to Appendix 7.5). You are required to login to the system to find out the Tech Demo date and time and
we require your confirmation of the tech demo session via the system.

3.2.1 Confirm tech demo

1. Login as a registered Vendor to the system (Refer to Section 2.3. for step by step guide)

2. Under My Task List table you will be able to locate your checklist submission with Activity Name as
“Confirm Tech Demo”

a. Click the [Confirm Tech Demo] activity hyperlink to load the Tech Demo Invitation Page

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

3. Confirm Tech Demo form will be displayed.

a. Check the tech demo details in the form.

b. To accept the tech demo, select [Accept] on the radio button
c. To reschedule the tech demo, select [Decline] on the radio button. You will be prompted
with two alternative tech demo dates. Kindly select the preferred date for tech demo and
our officer will try to schedule the date for your next tech demo invitation.
d. Click [Confirm] button to Accept/Decline your Tech Demo session.
Note:
Should you choose to decline the Tech Demo, Our Officers will re-schedule the tech demo session. You
will receive another email notification on the next Tech Demo invitation and we will require the
confirmation via the system.

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

4. APPLICATION

With the checklist evaluation and tech demo stages completed, Vendors will be then required to submit
application. They will receive an email notification indicating they can now submit their application (refer
to Appendix 7.5).

4.1 Application Submission

4.1.1 Submit application

Once checklist has been approved and tech demo has completed, SGD Officer will trigger the application
submission. You will receive a notification email to submit application. You will be required to submit
the application via the system.

1. Login to the system. Refer to Section 2.3.

2. The Task List table will display a record “Submit Application”.

a. Click [Submit Application] activity hyperlink.

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

3. Application Submission Form (Page 1) will be displayed.

a. Tick the [Declaration] checkbox

b. Click [Next] button.

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

4. Application Submission Form (Page 2) will be displayed.

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

a. The Company Detail and Authorized Representative (AR) for Future Correspondence fields
in the [Company Information] section are auto-populated from the vendor profile details
and are not editable.
b. To change AR for the solution, select the [Authorized Representatives] from the dropdown
and the AR details from the Vendor profile will be auto-populated accordingly.
c. Fill in the [Total Number Of Full Time Employees] field

d. Click on the [Add Personnel] hyperlink located above Technical Personnel multi-record
table will display pop up window to add a Technical Personnel record.

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

i. On the pop-up window, fill in the [Name] and [Designation] fields.

ii. Upload [CV] file upload. Refer to section 1.2 Forms – File Uploads.

iii. Click [Save] button will insert the record and close the pop-up window.
iv. Click on [Cancel] will close the pop-up window.
v. Click on [Delete] hyperlink on the multi-record table to delete a record.
e. The [Number Of Technical Personnel] will be populated based on the number of records
added in Technical Personnel multi-record table.
f. Upload applicable files.
g. You can click on the step progress tab or [Previous] button to navigate to the previous step.
h. You can click on the [Save as Draft] button to save your application submission as draft. Refer
to section 5.1.2 on Continue draft application submission
i. Click the [Next] button.

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

5. Application Submission Form (Page 3) will be displayed.

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

a. The Solution Details fields that are entered during checklist submission are auto-populated
and are not editable.
b. To add a package, enter the package name in the [Package Name] textbox and click on [Add
New Package] button.
c. To edit a package, click on the [Edit] hyperlink of the package record on the Package multi-
record table.
d. To delete a package, click on the [Delete] hyperlink of the package record on the Package
multi-record table.
e. To add a package detail in a package, click on the Package record on the Package multi-
record table which will highlight the record. Click on one of the package detail categories
(Software, Hardware, Professional Services, Training and Others), the package detail multi-
record section will be collapsed. Click on [Add New Line] button.
f. To edit a package detail in a package, click on the Package record on the Package multi-
record table which will highlight the record. Click on one of the package detail categories
(Software, Hardware, Professional Services, Training and Others), the package detail multi-
record section will be expanded. Click on the [Edit] hyperlink of the package detail record
on the Package Detail multi-record table.

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

g. To delete a package detail in a package, click on the Package record on the Package multi-
record table which will highlight the record. Click on one of the package detail categories
(Software, Hardware, Professional Services, Training and Others), the package detail multi-
record section will be expanded. Click on the [Delete] hyperlink of the package detail record
on the Package Detail multi-record table.
h. Fill in all mandatory fields. The mandatory fields are marked with a red asterisk on the
labels.
i. Upload applicable files. Refer to section 1.2 Forms – File Uploads.
j. You can add your communication remarks in the [Remarks] field. Refer to Section 1.6
Communication.
k. You can click on the step progress tab or [Previous] button to navigate to the previous step.
l. You can click on the [Save as Draft] button to save the application submission as draft. Refer
to section 1.3 on Workflow – Save as Draft and section 5.1.2 on Continue draft application
submission.
m. Click the [Submit] button.

Note:
After application has been submitted, you will receive an acknowledgement email (refer to Appendix
7.6). This email confirms that the application has been successfully submitted. Workflow is then
triggered for the application to be evaluated.

If information is inadequate, the application will be routed back to you for revision (refer to Appendix
7.7).

If the application is rejected, the application workflow will not proceed further and you will receive a
rejection email stating the application has been rejected (refer to Appendix 7.8).

4.1.2 Continue draft application submission

1. Login to the system. Refer to Section 2.3.

2. To submit a saved as draft application, in the [Draft] table.

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SMEs Go Digital Pre-Approval System
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User Manual
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

a. Click the [Solution Name] hyperlink.

3. Application Submission form (Step 2) will be displayed. Refer to 5.1.1 to complete the submission.

4.1.3 Revise application

You will receive a notification email to revise the application submission if the information is inadequate.
The revision is done via the system.

1. The Task List table will display a record “Revise Application”.

a. Click the [Activity] hyperlink.

2. Application Submission form (Step 3) will be displayed.

3. Read the remarks given by the SGD officer on the [Communication] section (Refer to Section 1.7
Communication) and revise the application accordingly (Refer to 5.1.1 to revise application
submission).

4.2 Letter of Appointment (LOA) Acceptance

Upon approval of the application, you will receive a notification email to accept the LOA (refer to
Appendix 7.9). You will be required to declare and accept the LOA via the system.

4.2.1 Confirm LOA

1. Login to the system. Refer to Section 2.3.

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SMEs Go Digital Pre-Approval System
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User Manual
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

2. The Task List table will display a record “LOA Acceptance”.

a. Click the [LOA Acceptance] activity hyperlink.

3. LOA Acceptance form will be displayed.

a. Click on [Download LOA Annexes (.zip)] button, [Download Supplementary Docs (.zip)]
button and [Download PDP Declaration Form] button to download the LOA and Annexes,
Supplementary Docs and PDP Declaration Form respectively.
b. Tick the declaration checkboxes. All declaration checkboxes must be ticked before the
Accept button is enabled.
c. Click [Accept] button.
d. Click [Decline] button to reject the LOA.
Note:
You will need to accept the LOA before the acceptance due date which is stated in the notification email.
Once the acceptance due date has passed, the LOA will be lapsed.

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SMEs Go Digital Pre-Approval System
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User Manual
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

5. CHANGE REQUEST
Vendor may submit change request for their approved solution.

5.1 Change Request Submission

5.1.1 Submit change request

1. Login to the system. Refer to Section 2.3.

2. Click on the [My Solutions] on the menu.

3. Solution Listing page will be displayed.

a. Click the [Name of Solution] of an approved solution (Status: Application Approved or

Change Request Approved) in the listing table.

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SMEs Go Digital Pre-Approval System
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

4. Solution Details page will be displayed.

a. Click [Change Request] button under the [Letter Of Appointment] section.

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SMEs Go Digital Pre-Approval System
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

5. Change Request form will be displayed.

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SMEs Go Digital Pre-Approval System
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User Manual
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

a. [Name of Solution] textbox, [Version Number] textbox and [Features of Solution] text area
can be updated.
b. To add a package, enter the package name in the [Package Name] textbox and click on [Add
New Package] button.
c. To edit a package, click on the [Edit] hyperlink of the package record on the Package multi-
record table.
d. To delete a package, click on the [Delete] hyperlink of the package record on the Package
multi-record table.
e. To add a package detail in a package, click on the Package record on the Package multi-
record table which will highlight the record. Click on one of the package detail categories
(Software, Hardware, Professional Services, Training and Others), the package detail multi-
record section will be expanded. Click on [Add New Line] button.
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SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
User Manual
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

f. To edit a package detail in a package, click on the Package record on the Package multi-
record table which will highlight the record. Click on one of the package detail categories
(Software, Hardware, Professional Services, Training and Others), the package detail multi-
record section will be expanded. Click on the [Edit] hyperlink of the package detail record
on the Package Detail multi-record table.
g. To delete a package detail in a package, click on the Package record on the Package multi-
record table which will highlight the record. Click on one of the package detail categories
(Software, Hardware, Professional Services, Training and Others), the package detail multi-
record section will be expanded. Click on the [Delete] hyperlink of the package detail record
on the Package Detail multi-record table.
h. Fill in the detailed elaboration and justification of the changes on the [Please furnish
detailed elaboration on the changes made above and the justifications for the changes] text
area.
i. Upload other support documents if applicable. Refer to section 1.5 on Supporting
Document.
j. You can add your communication remarks in the [Remarks] field. Refer to Section 1.6
Communication.
k. You can click on the [Save as Draft] button to save the Change Request submission as draft.
Refer to section 1.3 on Workflow – Save as Draft and section 6.1.2 on Continue draft change
request submission
l. Click the [Submit] button.

Note:
After a change request has been submitted, you will receive an acknowledgement email. This email
confirms that your change request has been successfully submitted (refer to Appendix 7.10). Workflow
is then triggered for the change request to be evaluated.

If information is inadequate, the change request will be routed back to the user for revision (refer to
Appendix 7.11).

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SMEs Go Digital Pre-Approval System
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

If the change request is rejected, the change request workflow will not proceed further and you will
receive a rejection email (refer to Appendix 7.12).

If the change request is approved, you will receive an approval email attached with the addendum (refer
to Appendix 7.13).

5.1.2 Continue draft change request submission

1. Login to the system. Refer to Section 2.3.

2. To retrieve a saved draft change request, in the [Draft] table.

a. Click the [Solution Name] hyperlink.

3. Change Request Submission form will be displayed. Refer to 6.1.1 to complete the submission.

5.1.3 Revise change request

You will receive a notification email to revise your change request if the information is inadequate. The
revision is done via the system
1. Login to the system. Refer to Section 2.3.
2. The Task List table will display a record “Revise Change Request”.

b. Click the [Activity] hyperlink.

3. Change Request Submission form will be displayed.

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SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
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

4. Read the remarks given by the SGD officer on the [Communication] section (Refer to Section 1.7
Communication) and revise the change request accordingly (Refer to 6.1.1 to revise the change
request submission).

6. SOLUTION

The [Solution Listing] page is where Vendor’s on-going or approved solutions can be viewed. Refer to
section 7.14 to see the list of solution status.
1. Login to the system. Refer to Section 2.3.
2. Click on [My Solution] on the menu.

a. The solution listing table includes the following information:

 Application ID
 Name of Solution
 Sector
 Solution Category
 Status
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SMEs Go Digital Pre-Approval System
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

b. Click [Solution Name] hyperlink in the listing table.

3. Solution Details will be displayed

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

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SMEs Go Digital Pre-Approval System
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SMEs Go Digital Pre-Approval System
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SMEs Go Digital Pre-Approval System
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

65
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SMEs Go Digital Pre-Approval System
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

a. Click the [File Name] hyperlink to download solution related files.

b. Click the [Download All] button under the [Vendor Details] section to download all
available solution related files.
c. Click the [Change Request] button under the [Change Request] section to submit a change
request for approved solution.

Note:
You will be able to download all solution related files and supporting documents that you have
submitted during the course of the submission (checklist/application/change request).

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

7. APPENDIX

7.1 Notification Email - [For Vendor's Information]

Withdrawal of Checklist Submission

7.2 Notification Email - [For Vendor's Information]

Checklist Submission Received in SGD

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

7.3 Notification Email – [For Vendor's Action] Clarification

on Checklist Submission

7.4 Notification Email – [For Vendor's Action] Tech Demo

Invitation and Attendance Confirmation

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
SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
User Manual



7.5 Notification Email – [For Vendor's Information]

Application Submission Received in SGDS

7.6 Notification Email – [For Vendor's Action] Clarification

on Application Submission

69

SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
User Manual



7.7 Notification Email – [For Vendor's Action] Approved

Application Submission and Accept LOA

7.8 Notification Email – [For Vendor's Information] Change

Request Submission in SGDS

70

SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
User Manual



7.9 Notification Email – [For Vendor's Action] Clarification

requested by CR Officer on Change Request

7.10 Notification Email – [For Vendor's Information]

Approved Change Request

7.11 Solution Status

1. Checklist Submitted
2. Checklist In Progress
3. Checklist Approved
4. Checklist Rejected
5. Checklist Withdrawn

71

SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital
User Manual



6. Pending Tech Demo

7. Pending Tech Demo Acceptance
8. Tech Demo Rescheduled
9. Tech Demo Accepted
10. Application Submitted
11. Application In Progress
12. Application Approved
13. Application Rejected
14. Application Withdrawn
15. Application Terminated
16. Pending LOA
17. Pending LOA Acceptance
18. LOA Declined
19. LOA Lapsed
20. Change Request Submitted
21. Change Request In Progress
22. Change Request Approved
23. Change Request Rejected
24. Change Request Withdrawn

72

SMEs Go Digital Pre-Approval System
https://schemes.imda.gov.sg/smesgodigital