Human Resource
Management
Human Capital
• Refers to the knowledge, education,
  training, skills and expertise of a
  firm's workers
Human Talent
• Sum of all the manifestations of
  analytical, creative, social and
  physical abilities of people
  available in a community or
  company
Human Resource Management
• Policies, practices and systems that influence
  employee's behavior, attitudes and performance
• Both a function within an organization and the
  process of acquiring, training, appraising and
  compensating employees and attending to their
  labor relations, health, safety and fairness
  concerns
• Process of employing people, training them,
  developing policies relating to them and
  developing strategies to retain them
Four Main Objectives of HRM
• Defining organizational structure and driving
  productivity
• Building coordination between organizational
  departments
• Offering employee satisfaction
• Keeping up with the societal and ethical
  models
Functions of the HR
Department
• Analysis and design of work
• Recruitment and selection
• Training and development
• Performance Management
• Compensation and benefits
• Employee relations/labor relations
• Personnel policies
• Employee data and information system
• Legal compliance
• Support to business strategy
Strategic Role of the HRM
function
• Decreasing administrative task to increasing
  role as strategic business partner, change
  agent and employee advocate
Biggest challenge: shifting the focus from
current operations to future strategies and
preparing non-HR managers to develop and
implement HR practices
Shared Service Model
• A way to organize HR function that includes
  centers of expertise or excellence, service
  partners and business partners
• Helps control costs and improve the business
  relevance and timeliness of HR practices
Shared service model
• Centers of expertise or excellence - HR
  specialists
• Service centers - central place for
  administrative and transactional tasks
• Business partners - HR staff members who
  work with business unit managers in strategic
  issues
Self service
• Giving employees online access to or apps that
  provide information about HR issues; enrolling
  online in programs and services; completing
  online attitude surveys
Outsourcing - the practice of having another
company provide services
- cost savings, increased ability to recruit and
manage talent, improve HR service quality and
protection of the company from potential lawsuits
Competencies for HR Professionals
Roles and Duties of the HR Manager
• Information Disseminator
• Spokesperson
• Role Model
• Problem solver
• Decision maker
• Disciplinarian
• Negotiator
• Motivator
• Change agent
• Mediator
• Strategic Planner
• Resource Allocator
• Career counselor
• Business advisor
Competitive Challenges
1. Competing through sustainability
  • Deal with the workforce and employment
    implications economy
  • Understand and enhance the value of intagible
    assets and human capital
  • Meet the needs of stakeholders
  • Emphasize customer service and quality
  • Recognize and capitalize on the demographics and
    diversity of the workforce
  • Deal with legal ande ethical issues
2. Competing through globalization
  • Entering international markets
  • Offshoring and reshoring
  Offshoring - exporting of jobs from developed
  countries to countries where labor and other costs
  are lower
  Reshoring - return of jobs to the mother country
3. Competing through technology
  • Consider social networking
  • Artificial intelligence and robotics
  • Use HRIS, mobile devices, cloud computing and HR
    dashboards
  • Consider high performance work systems and
    virtual teams
Meeting the Competitive Challenges
1. Managing the human resource environment
2. Acquiring and preparing the human
   resources
3. Assessment and development of human
   resources
4. Compensating human resources