The Datto

Advantage
Products Built for the MSP
A PROMISE TO OUR PARTNERS

At Datto, we use technology to reinvent the MSP

experience, creating the best tools and programs
possible to drive you—our partners—to succeed.
We are fanatical about MSP success, and we’re
driven to build the best tools for you.
We build open, partner-centric solutions, creating
the building blocks that empower you to be the
best for your customers.
We are committed to your success, existing to
support your business and unlock your potential.
We are blazing a path to the future, moving the
industry forward by seeking what’s next and
reinventing it for you.

We encourage you to read on for a look at our full

product lineup, and how our MSP-delivered IT
solutions have helped drive success across the world.
At Datto, we believe there’s no limit to what your
business can achieve with the right technology.
 The Datto Advantage
The Datto Product Line..................................................................................2
Datto Unified Continuity.................................................................................4
Unified Continuity Products……..........................................................……8
Datto Networking............................................................................................12
Networking Products….................................................................................16
Datto Business Management...................................................................18
Business Management Products...........................................................22
Datto File Backup and Sync.....................................................................26
Datto’s State of the Channel Ransomware Report...................30
All About Datto.................................................................................................32

PARTNER SUCCESS STORIES

Saved from a Conquering a Finding the More than

Costly Mistake Hurricane in a Day Complete Package Just Backup
PAGE 6 PAGE 14 PAGE 20 PAGE 28

In our weekly video series, Datto’s Founder Check out the Datto blog to learn about new
Austin McChord explains some of the product features. We also serve up the latest
great features Datto has to offer. industry views, tips, and how-tos.
datto.com/resources datto.com/blog

1
 What We Offer
Datto products empower our community of Managed Service Provider partners
with the right technology, business tools, and support to enable each and every
one of their customers to succeed. It’s an approach that has made us the world’s
leading innovator of MSP-delivered IT solutions.

Unified Continuity Networking

SIRIS
Datto
Networking WiFi

ALTO

Datto
Networking Switches
NAS

Cloud Continuity Datto Networking

for PCs Edge Routers

Managed Power
SaaS Protection
• Office 365
• Google Suite
2 datto.com
Business Management File Backup & Sync

Autotask PSA Datto File Protection

Datto RMM Datto Workplace

3
 Datto Unified Continuity
Protecting Business Data
No Matter Where It Lives

SIRIS
ALTO
NAS
Cloud Continuity For PCs
SaaS Protection

4 datto.com
UNIFIED CONTINUITY

Total Data Protection

Built For MSPs
Reliable Storage Options That Scale, Extremely Protecting Business Data No Matter Where It Lives
Fast Recovery Times, Instant Virtualization, and Datto Unified Continuity protects critical business data
24/7/365 Direct to Tech Support. across server infrastructure and SaaS applications. In
Datto builds the world’s easiest-to-manage and most today’s business environment, data stored across physical,
dependable business continuity and disaster recovery virtual and SaaS environments are all equally vulnerable to
(BCDR) products available today. Built specifically natural disasters and malware. If any of that data is lost or
for IT managed service providers (MSPs), Datto offers breached, companies are vulnerable to significant revenue
data protection solutions for businesses of every size, loss and even failure. Unified Continuity enables MSPs
regardless of infrastructure. to protect their clients against ransomware, accidental
deletion and disasters, providing peace of mind knowing
Datto Continuity services provide automated local backup they can restore data in seconds.
on robust hardware purpose-built for data protection and
replication to the secure Datto Cloud. If an outage occurs, THE DATTO ADVANTAGE
users can boot virtual machines directly from the Datto DATTO’S INNOVATIVE TECHNOLOGY AND COMMITMENT TO
device or in the cloud. EXCELLENT TECH SUPPORT MAKES DELIVERING BUSINESS
CONTINUITY AND DISASTER RECOVERY AS A SERVICE (DRAAS)
EASIER THAN EVER.

NAS, S4X, S4 Professional

5
 SUCCESS STORY

Saved from a
Costly Mistake
How the Datto solution had one
company back on its feet within
minutes after disaster struck.

6 datto.com
In early 2018, software development house Ballistic In the past, Ballistic Echo utilized a file-level backup
Echo realized just how thankful it was to have followed solution. It took hours, days or even weeks to restore
the advice of its MSP, Canada-based Sawback IT. lost data. In October of 2017, Sawback IT implemented
One of only a handful of Xerox Personalized Applica- the Datto Continuity solution, an image-based busi-
tion Builder Authorized Partners worldwide, Ballistic ness continuity and disaster recovery product. It gave
Echo develops thousands of lines of source code Ballistic Echo full control of its data backup frequency
each day. and restores.
It started as a typical day of coding. And then, disas- “The client was self sufficient and in complete con-
ter struck. Human error caused thousands of lines of trol,” Sawback IT President Todd Scheven noted. “The
unique code to be deleted before the large project was fact that they so easily logged in and restored their own
pushed to source control. Multiple hours of time, reve- data is a testament to how intuitive and easy the Datto
nue, and work were lost in an instant. Manually recre- solution really is.”
ating the work would have Scheven has been in business for over 23 years, pro-
been virtually impossible. tecting nearly 100 clients from large enterprise markets
Yet within minutes, to small family owned businesses. Sawback IT, a division
Ballistic Echo was able of LANslide Integration Services Inc., offers business
to restore the most continuity and cyber security services to keep their
recent backup them- clients up and running, uninterrupted.
selves and recover “Trust is the cornerstone of every relationship and
100% of the data. we’ve worked hard to become our client’s trusted advi-
sor that they know they can rely on,” Scheven added.
It’s a question companies must ask themselves, since
disasters will inevitably strike: Are we prepared? For
Ballistic Echo and the Datto Continuity solution, the
answer is a confident yes.

“The fact that they so easily logged

in and restored their own data is
a testament to how intuitive and
easy the Datto solution really is.”
Todd Scheven, President, Sawback IT

7
 UNIFIED CONTINUITY

SIRIS SIRIS 4X
All Flash Hardware (1TB – 48TB)
SIRIS is the first fully-featured total data protection
platform delivered in a single integrated package. Redefining Performance for the BCDR
Users can easily protect physical, virtual, and cloud
infrastructure running on Windows, Mac, or Linux. The SIRIS 4X provides the full feature set of the SIRIS platform
newly upgraded SIRIS 4 and 4X appliances deliver record with the performance of flash for local virtualization of
virtualization boot time and performance, resilient protected servers.
backups, and reliable BCDR for MSPs servicing clients of
any size, all in a robust, ambient piece of hardware. SIRIS 4 and 4X appliances come with:
• Latest generation Intel Skylake and Cascade Lake CPUs
• Automated backups as often as every five minutes
to run complex virtualized environments smoothly
• Server images replicated to the Datto Cloud for
• High endurance cache drive with Intel’s Optane NVMe
disaster recovery
SSD for virtualization in as little as 6 seconds
• Data restored from any point in time
• Error-correcting (ECC) RAM ensuring no data corruption
• Virtualize protected servers locally or in the
• Datto’s smallest BCDR device ever in the form of the
Datto Cloud
SIRIS 4X Business

SIRIS can be deployed as a physical or virtual appliance,

SIRIS Virtual
or as software only. All three deployment options leverage
SIRIS Virtual appliance provides the full feature set of the
Datto’s award-winning core technologies, service, support,
SIRIS platform for businesses that prefer implementing a
and management portal.
virtualized service. SIRIS Virtual supports VMware vSphere
and Microsoft Hyper-V and is available in an array of local
storage options, ranging from 500GB to 60TB.
SIRIS 4 In addition, SIRIS is fully integrated with VMware ESX and
Hardware (500GB – 100TB) Hyper-V, enabling Instant Virtualization in VMware instead
Get Back to Business in Minutes of the native KVM hypervisor used in SIRIS hardware or
imaged appliances.
Device capacity ranges from 500GB to 100TB, with field
upgrades available to provide additional capacity as
businesses grow. SIRIS Imaged
SIRIS Imaged is a SIRIS appliance built using a USB
imaging tool. It converts a wide array of backup and
disaster recovery (BDR) appliances, and other user-
provided hardware, into a full feature Datto SIRIS
appliance. Simply insert the USB key into available
hardware, and SIRIS Imaged will install the entire
SIRIS platform.

BUSINESS OPERATIONS CONTINUE LOCALLY ON THE

SIRIS 4X SIRIS 4X AT TOP PERFORMANCE WHILE PRIMARY
SERVERS ARE RESTORED.

8 datto.com
UNIFIED CONTINUITY

ALTO 3 Continuity Platform

BCDR 2TB (IRIS) Features
The Total Data Protection Platform Built
Powering Datto’s award-winning Backup
for Small Businesses
and Disaster Recovery solutions
With ALTO 3, MSPs can easily protect any physical or virtual
IRIS is the OS and Application stack that powers our
infrastructure running on Windows, Mac, or Linux, and
award-winning Backup and Disaster Recovery solution
spin up lost servers in minutes in the secure Datto Cloud–
on ALTO, SIRIS, and NAS devices. IRIS features include:
without the need for additional tools.
Image-Based Updates - significantly reduce errors in the
• Backup automatically as often as every five
update process and create consistency across the entire
minutes to a local device
fleet of active Datto devices.
• Replicate backups to the Datto Cloud for
disaster recovery Inverse Chain Technology™ - eliminates broken backup chains
• Recover granular data quickly from multiple Advanced Backup Verification - provides 100% confidence
points in time in your backups with automated checks for ransomware,
• Use Datto Cloud Virtualization to spin up lost servers disk, app, and service errors, and boot issues to ensure
backup viability
ALTO 3 COMES WITH A ONE YEAR SERVICE COMMITMENT. Instant Virtualization - virtualize any image instantly in
NO HARDWARE COST UPFRONT, ONLY A MONTHLY the Datto cloud or directly from the Datto device
SERVICE FEE. Hybrid Virtualization - combines instant off-site
virtualization and the single click connectivity of instant
local virtualization
Infinite Cloud Retention - keeps data in the Datto
Cloud indefinitely
Ransomware Protection - actively monitors backups
using proprietary methods for detecting ransomware
Rapid Rollback - restore file systems to working order
after major unwanted changes have occurred, without
needing to reimage the entire machine
Fast Failback™ BMR - minimize downtime during a
metal restore by virtualizing the server and automatically
copying new data to the production machine once the
BMR has finished
ALTO 3
Direct Restore Utility - enables users to pull files from
any Windows device using iSCSI
NAS 3 Backup Insights™ - exclusive technology enables users
Cloud Protected Network Storage to identify file or application changes between any two
backup points
Datto NAS 3 is a network-attached storage device
(500GB – 100TB), centrally managed and protected in Geo Replication - automatically sends backups to
the secure Datto cloud. Like the SIRIS product line, a secondary datacenter within the same region (US,
Datto NAS has both spinning disk and all-flash devices. Canada, and EMEA)
NAS Guard - Datto devices can mount other network storage
• Protect large datastores
devices, and automatically schedule and copy data from the
• Easily share files and folders on the local network
other devices to the Datto device. Once under the NAS Guard
• Replicate NAS snapshots to the Datto Cloud without
umbrella, this data is protected.
any additional infrastructure investment

9
 UNIFIED CONTINUITY

Cloud Continuity for PCs Simple Deployment and Management

The Cloud Continuity agent sits on the protected PC and
Protect Critical Employee Data connects directly to the Datto Cloud without the need for
Even with so much data being centralized on file servers a local appliance. MSPs can easily purchase, manage, and
and SaaS applications, a significant amount of important monitor Cloud Continuity for PCs in the Partner Portal, the
business data still lives on employee PCs. While file-based same place they do for other Datto products. Here, MSPs
backup solutions work great for individual file and folder can remotely virtualize PCs, perform file restores, pause
protection, they are not ideally suited to fully protect and delete agents, and view the most recent screenshots.
against ransomware attacks and lost or stolen PCs. When
a PC goes missing or is compromised with ransomware, One Price, One Terabyte, Zero Complications
getting that employee back to business fast is just as
Cloud Continuity for PCs is built for MSPs, protecting an
crucial as restoring a server or SaaS data.
entire terabyte of PC data for one simple price. There are
no overage charges, no extra charges for virtualization or
Cloud Continuity for PCs provides reliable backups of recovery, and backups are available with 1-year time-based
PC data, the ability to restore the entire device image or retention (TBR) in the Datto Cloud. This makes it incredibly
individual files, as well as advanced PC virtualization. easy for MSPs to resell and maintain consistent margins
over time.
All-In-One BCDR for PCs
MSPs now have a simple way to recover either a single file Protect Business Data No Matter Where It Lives
or the entire PC with the power of image-based backups. Cloud Continuity for PCs is part of Datto’s entire Unified
This provides a way to easily protect every customer PC Continuity product line, which includes complete
from all disaster scenarios. With Cloud Continuity for PCs, protection for servers and SaaS data. MSPs now have a
MSPs can: powerful way to protect a broad range of PCs no matter
where they operate from, opening up an even greater
• Recover individual files and folders opportunity for partners to generate revenue while
• Rollback from ransomware attacks delivering the highest levels of business uptime.
• Restore lost or stolen PCs
• Virtualize PCs in the Datto cloud

Reliable PC Backups
PCs move between networks or get powered off, making
it difficult to get reliable backups. Cloud Continuity
backups will automatically pause when the device has its
connection interrupted and then will automatically resume
once the device’s connection is restored. Screenshot
Verification then validates every backup and alerts the
MSP if there are any issues–taking out the guesswork and
ensuring reliable backups and recovery.

10 datto.com
UNIFIED CONTINUITY

Datto SaaS Protection Fast, Easy Recovery

• Restore fast with one click
Simple, Automated, and Secure Office 365 and •R ecover lost files and folders directly to the original or
G Suite Backup That Puts You in Control other user’s account, or download them to a local device
One in three companies using SaaS applications lose • Export to access cloud-based files in standard formats
business-critical data. Accidental deletion alone accounts if Office 365 or G Suite go down
for 47% of that, making human error the top cause of data • Robust search parameters across all users to zero in
loss. But human error also includes malicious deletions, on emails, contacts, files, and entire folders
phishing emails, malware downloads, and canceled app
licenses. SaaS vendors cannot distinguish if certain user Security Made Simple
actions are done in error or deliberately.
• SOC 2 Type II audited
• Supports HIPAA and GDPR compliance needs
Cloud-based SaaS applications such as Office 365 and • Move data from one account into another with
G Suite are just as vulnerable to data loss as on-premise admin capabilities
apps, and vendors are not liable for end-user data loss. It’s • 256 bit AES encryption both at rest and in transit
left to the MSP to fill in the gap. • Data controls and monitoring tools, including detailed
activity log with all administrator and user action records
Datto SaaS Protection is the most automated, secure • Backup status at a glance within the main dashboard
and scalable set-and-forget backup product for MSPs,
protecting over 3.5 million end users to date from Datto SaaS Protection for Office 365
data loss. By unlinking business critical data from the Recover emails, files or folders that go missing after Office
employees who create it and the application environment, 365’s deleted item retention period.
it ensures quick recovery from data loss in Office 365 or
G Suite. Trusted backup for:
• Mail
• Contacts
Comprehensive SaaS Data Protection
• Calendar
Avoid lost productivity due to data loss with quick and • OneDrive
seamless recovery. • SharePoint Online (including Teams Sites)

Robust, Automated Backup Datto SaaS Protection for G Suite

• Set and forget SaaS backup starts in as little as Gmail and Google Docs are backed up with high-
5-minutes performance, cloud-to-cloud backup and are
• Automated point-in-time backups 3X a day captures easily recoverable.
relevant changes across Exchange Online or Gmail,
Google Drive, OneDrive, Sharepoint sites, and other Trusted Backup for:
relevant apps; perform additional backups at any time • Gmail
• New user detection and automatic archiving for • Calendar
departing employees saves money, critical information, • Contacts
and administrator effort • Drive
• Non-destructive restore recovers data without • Team Drives
overwriting existing files, folders or site collections
targeted at the same inbox, folder or Sharepoint URL WITH SAAS PROTECTION, ACCOUNT ADMINS CAN
• Cloud-managed user interface eliminates the need REMOTELY RESTORE SINGLE FILES, OBJECTS, OR
for on-premise hardware for backups and admins can COMPLETE ACCOUNTS TO ANY USER FROM AN
check-in on status anytime, anywhere INTUITIVE WEB DASHBOARD.

11
 Datto Networking
Reinventing How MSPs Do Networking

Datto Networking WiFi

Datto Networking Switches
Datto Networking Edge Routers
Datto Managed Power

12 datto.com
NETWORKING

Born in the Cloud

Datto Offers the World’s Most MSP-Centric
Networking Product, Configured and Managed
in the Cloud.
Network Manager, Datto Networking’s cloud management
system, streamlines the process of configuring and
managing networking devices. With templates, and the
ability to clone network settings, set up is just a few
clicks away. Datto Networking devices are configured in
the cloud, meaning the only thing left to do is plug the
equipment in. It’s truly that simple.

THE DATTO ADVANTAGE

DATTO NETWORKING’S INTUITIVE PRODUCTS DELIVER
ADVANCED NETWORKING FEATURES FOR TODAY’S COMPLEX,
EVER-SHIFTING NETWORKING ENVIRONMENTS.

E310-8, E310-24, E310-48 Switches

13
 SUCCESS STORY

Conquering a
Hurricane in a Day
How a construction-focused A total of eight hurricanes swept the Atlantic basin from
August to September 2017, according to the Weather
consultant firm saved its client more Company. Florida took the brunt of it, particularly from
than $250,000 in potential missed Hurricane Irma, whose devastation forecast major
economic impact for the state.
business in the aftermath of one of FXStreet analysts reported Florida’s real GDP for 2017
the largest storms in a decade. dropped to 2.5%, with estimated gross losses of nearly $52
billion. Tourism and damage to citrus crops accounted for a
large portion of the economic downturn.
Fortunately, industries like construction are helping to
make up for some of the losses.

14 datto.com
 Klos Consulting has been delivering managed IT services a built-in router, WiFi, and 4G LTE failover. Within 15 minutes,
to businesses in the southern coast of Florida for nearly Klos had set up the DNA for PSI and got them back online.
20 years. Eighty percent of their customers are in the On a normal day, the team at PSI sees around ten work
construction industry. Construction is so integral to orders. In the two days following Hurricane Irma, they
who they are, they’re even members of the Construction received 200 work orders.
Association of South Florida. “Being able to operate the day after the storm was crucial
When Irma hit, the team at Klos Consulting was prepared. for our business,” Souza explained. “We were able to capture
Their long-standing client PSI Roofing was also ready with business opportunities in a way that many of our competitors
a hurricane preparedness plan in place a week before couldn’t because they lacked an Internet connection. Without
the storm. Specialising in roofing, they were expecting an Internet, we calculated that we would have lost $250,000 in
uptick in requests when the weather cleared. After they business.”
lost power post-Irma, PSI was able to boot up their systems Souza says PSI used the DNA for a full week following Irma.
with a generator the day after the hurricane settled. But The company reverted back to its usual provider at that time,
they ran into an issue they hadn’t anticipated: their Internet but the Internet connection was still patchy due to ongoing
provider was down. As a result, the team at PSI couldn’t field repairs. Rather than work around unpredictable downtime,
incoming work orders resulting from the storm damage. PSI switched the DNA back on for a consistent Internet signal.
PSI Roofing President Paulo Souza immediately got in With the support from Klos Consulting and Datto’s DNA,
touch with Klos Consulting owner Keenan Klos. He offered PSI wasn’t only able to capture more business, but they were
Souza a Datto Networking Appliance (DNA) that came with able to help a number of their clients open their doors again.

“We were able to capture business opportunities

in a way that many of our competitors couldn’t.”
Paulo Souza, President, PSI Roofing

15
 NETWORKING

Networking WiFi Networking Switches

Available, accessible, broad wireless coverage Purpose-Built for MSPs
Datto access points are designed for MSPs to ensure From the beginning, Datto Networking has been all about the
the best and most broad wireless coverage to meet MSP. It started with the L-Series, a line of affordably priced
SMBs’ needs. switches with smaller PoE budgets. Then came the E310
Series, a line of affordably priced switches with high-end,
Universal Mounting Options enterprise-class functionality. Built for you, not only with the
features you request, but with other time-saving functions
Datto Networking access points are designed to be
that enable you to be more efficient.
deployed in virtually any environment. With an operating
temperature range starting at -20°C up to 50°C, both harsh
cold and heat are not a problem. And with an IP55 rating, Affordable, Enterprise-Class Functionality
APs can be installed indoors or outdoors, withstanding Datto Networking’s E310 Series Switches deliver high-end
dust and rain. performance without breaking the bank. Complete with
layer 3 features, 10Gb uplinks with DAC support, 802.1X, and
Powerful WiFi other enterprise-class features, the E310 Series delivers
for virtually any SMB switching need.
Datto Networking WiFi access points deliver powerful,
seamless roaming for always-connected WiFi. With options
ranging from our 2x2 Wave 2 AP42 to the tri-radio AP62, end Aligned with how MSPs Deliver their Service
users experience powerful WiFi, backed by MSPs and the With no contract or commitment required, additional
team at Datto. hardware discounts if you wish to sign up for a term, a
lifetime warranty, and Network Manager, a simple to use
Self-Healing Mesh cloud management interface designed to streamline
deployments and ongoing management, Datto switches
All Datto Networking access points are mesh enabled and
were built to be sold as a service.
get their power from PoE+ (802.3af/at). Access points work
together to form a self-organizing, self-healing, encrypted
mesh network with seamless WiFi roaming automatically
Born in the Cloud
enabled. That means no more dead spots. Network Manager, Datto Networking’s cloud management
system, streamlines the process of configuring and
managing switches. With switch templates, set up is just
THE AP62 INCLUDES A DEDICATED 3RD RADIO IN THE 5GHZ a few clicks away. Switches are configured in the cloud,
BAND DELIVERING IMPROVED THROUGHPUT AND PERFOR- meaning the only thing left to do is plug the equipment in.
MANCE IN HIGH-DENSITY ENVIRONMENTS.
Continuous Innovation for MSPs
MSPs drive the Datto Networking roadmap, leading to
improved performance and hardware design, layer 3
routing, and enhanced security options in the E310 Series
Switches. This continuous focus on the MSP enables us to
deliver new products and innovations for partners to better
serve their SMB clients.

AP62

16 datto.com
NETWORKING

Edge Routers Managed Power

Keeping the Internet up and Running, Even If Power at your Fingertips
the Internet Connection Goes Down.
Datto Managed Power devices are purpose-built for the
The Datto Networking Appliance (DNA) is an all-in-one MSP to enable remote power cycling. Fully WiFi enabled
networking device that allows MSPs to deliver powerful and managed in the cloud, the MP10 and MP60 deliver
networking to clients in a single compact device. The D200 smart power control, complete with historical power
delivers high-performance, cost-effective edge routing consumption graphs and more.
functionality for any small to medium-sized business.
Both products offer automatic 4G LTE failover without No More Power Trips
requiring a contract with the wireless carrier.
Datto Managed Power eliminates the need for an MSP
The DNA is designed to deliver: to drive to a customer’s site to pull the plug on a non-
• A built-in edge router responsive device.
• 802.11ac WiFi
• Stateful firewall
Lifetime Warranty
• Enhanced web content filtering
• Robust VPN capabilities With a lifetime warranty backed by Datto’s advanced
replacement program, MSPs can maximize client uptime
In addition to delivering 4G LTE failover, the D200 offers and protect their infrastructure. If anything ever goes
another level of LTE service–LTE Management. With LTE wrong with the device, Datto will replace it. For life.
Management, if the primary Internet connection goes
down, MSPs will still be able to manage the D200 or other
Datto device remotely, including devices managed by
MANAGED POWER PUTS MSPS IN CONTROL, ENABLING THEM
Datto RMM. This new level of service offers more control at
an affordable price point.
TO DELIVER BETTER SERVICE, EVEN FROM A DISTANCE.

High Performance Routing

The Datto Networking Edge Routers deliver high-
performance routing. The DNA incorporates an eight core
2.4GHz Intel processor, 8GB DDR3, and 32 GB Industrial
Compact Flash drive. It delivers throughput of up to 1.7
Gbps, performing up to 300% faster than other comparable
models in the market. The D200 incorporates a Mediatek
7623A quad-core ARM processor, 1 GB DDR3, and 4GB
eMMC Flash drive. It delivers line rate routing and can

DATTO NETWORKING’S EDGE ROUTERS SIMPLY KEEP THE

INTERNET UP SO THAT CUSTOMERS CAN CONTINUE TO WORK,
WITH NO TRACKING OF DATA USAGE.

DNA

17
 Datto Business Management
Powering the Business of IT

Autotask PSA
Datto RMM

18 datto.com
BUSINESS MANAGEMENT One-Click Workflows
• Technicians move seamlessly between PSA and RMM
• One click from PSA ticket to remote control, device
Autotask PSA + agent browser, and other support tools
• Automatic addition of detailed activity notes to the PSA
Datto RMM ticket following a remote support session

The Seamless Service Delivery Solution You Automated Service Desk

Can’t Live Without • End users can easily request support using the white-
It is truly more than an integration. The breadth and labeled RMM agent system tray icon to submit a ticket
depth of asset information coming from Datto RMM into directly into PSA
Autotask PSA elevates MSPs to build dashboards unlike • Eliminate noise by precisely routing RMM alerts to the
any other system on the market. Businesses will obtain exact queue and assigned resources
crystal clear insight into their estate, address previously • Alert and activity information updates in real-time.
unforeseen circumstances and shave minutes off of every Asset audit details used within tickets, contracts, and
ticket by responding more intelligently than ever before. dashboards are updated daily
However, asset data should not be the exclusive domain
of the technical team. The level of asset detail now Business Insights
available in Autotask unlocks massive opportunities for • Autotask’s Dashboards allow for rich asset and alert
the business teams to identify new revenue opportunities. information to be easily accessed by anyone in the
Any user is capable of quickly assembling a contract organization
compliance report, preparing a quote to clients for the • Staff work faster through consolidated analytics of
replacement of outdated hardware, or building a campaign devices and alert activity to immediately take action
to migrate end-of-life operating systems. MSPs who have • Synchronization of device additions, deletions and
switched to Autotask PSA + Datto RMM wonder how they changes for easy and accurate invoicing
were able to go so long without it.

The following is how Autotask PSA + Datto RMM delivers a 10-Minute Setup
seamless service delivery solution to MSPs.
• An easy to follow wizard helps to complete the entire
setup in only a few minutes
“TOGETHER AUTOTASK PSA AND DATTO RMM HAVE • Clearly define how accounts and devices are updated
INCREASED THE EFFICIENCY OF OUR TECHNICIANS, • Specify how RMM alerts are associated with PSA
ELIMINATED THE NEED TO MAINTAIN OUR PREVIOUS tickets and where they are routed
• A true cloud to cloud integration without the burden of
SYSTEM AND SIMPLIFIED THE PROCESS OF SUPPORTING
making special firewall exceptions or user privileges
CUSTOMERS AND DEVICES. WE CAN NOW PROVIDE
BETTER REPORTING TO OUR CUSTOMERS TO HELP THEM
UNDERSTAND THE WORK WE DO TO PROTECT THEIR One Company
ENVIRONMENT. THIS ULTIMATELY RESULTS IN INCREASED • One invoice
SALES IN OUR BUSINESS.” • One implementation
• One support phone number
Abby Warner, Chief Operating Officer
The Brookfield Group • One team developing the integration
• One vendor committed to MSP success

THE DATTO ADVANTAGE

DATTO’S UNIFIED BUSINESS MANAGEMENT PLATFORM
RENDERS NEW INSIGHTS BETWEEN SERVICES AND
DEVICES, ENABLING MANAGED SERVICE PROVIDERS
TO REDUCE RESOLUTION TIMES AND ULTIMATELY
INCREASE PROFITABILITY.

19
 SUCCESS STORY

Finding the
Complete Package
TSG, one of the UK’s largest MSPs Ask any MSP and it’s likely they’d welcome an uptick in
efficiency in their day-to-day tasks with open arms.
proves that a unified PSA and RMM TSG CTO Paul Burns agrees. “The more integrated
solution is vital we can get all our products, the more we can get
them talking to each other,” Burns admits, “the more
automation and more efficiency we gain.”
With so many cloud applications available to MSPs
these days, Burns and TSG were looking for a better way to
centralize operations and protect their margins. The UK-
based MSP, one of the country’s largest, caters primarily to
SMB clients, offering ERP solutions through cloud platforms
and hosted VoIP.
TSG implemented Datto’s Autotask Professional Services
Automation (PSA) solution, which can organize process
information, client information, inventory, billable hours,
time-off requests, and more. It’s one-stop shopping for
the MSP.

20 datto.com
 “The more integrated we can get all our products...
the more automation and more efficiency we gain.”
Paul Burns, CTO, TSG

Burns says there are many quality products on the market

for delivering backup, but found most don’t deliver on
continuity or business recovery. “That’s one of the exciting
things we found when we looked at Datto as a product,”
Burns noted, “that it was actually going to deliver the
business continuity being marketed.”
After implementing the Autotask PSA solution, one of
TSG’s customers experienced a major power cut that took
out their entire data center. They were immediately able
to set up the Datto Networking Appliance and get the
customer back online. Hundreds of staff returned to work on
the following business day without a hitch.
“Nobody knew any different and everything was
seamless,” Burns recalled. “What would normally be days of
recovery became minutes with Datto.”
TSG currently uses Datto’s Autotask PSA to process
over 120,000 tickets annually, growing at the rate of 20%
year on year.

21
 BUSINESS MANAGEMENT

Autotask PSA
Unify People, Processes, and Data with One Account Management
Solution to Run a Managed Services Business
The Autotask CRM module allows users to manage their
Autotask PSA allows MSPs to run their business at peak sales pipeline by creating and tracking opportunities.
profitability because it’s a reliable cloud system with Opportunities are potential business and sales revenue
a proven track record of 99.99% uptime, it centralizes such as a network implementation, software deployment,
operations by combining all the mission critical tools or consulting/assessment engagement. Various quotes
necessary to run a managed services business, and it can be added to each opportunity that include defined
enables them to make quick data driven decisions with products or services. Once the opportunity is won,
customizable dashboards and widgets, giving MSPs a workflow rules can fire to run a predefined automated
real-time view of what’s happening in their business process such as installing the quoted product to the
from every angle. company’s configuration items. Also, different company
types allow MSPs to distinguish different customers, leads,
Service Desk prospects, vendors, and partners in their database. Finally,
account dashboards provide a quick, real-time glance at
The ticketing module is ITIL-aligned with built-in best
the health of each account, which can come in handy for
practices to make sure techs hit their service level
quarterly business review meetings.
agreement (SLA) targets. The ticket is a single system of
record for all support issues, service requests, incidents,
and emails. The Ticket user interface allows MSPs to create
Time Tracking & Billing
customized ticket interfaces, called Ticket Categories, Autotask PSA allows MSPs to track the time employees
which only displays the ticket information that is critical spend on jobs and convert it to revenue. Users can track
for a particular workflow or a specific stage in the ticket customer-facing time directly on the ticket or task
lifecycle. Technicians also benefit from a visual ticket assigned to them and these time entries will automatically
timeline to represent the SLA and the steps needed to appear on their timesheet. Users can also track internal
complete a ticket, a ticket checklist to prescribe steps time (meetings and administrative) directly on their
and ensure standardization, as well as ticket insights that timesheet. Autotask PSA will also keep track of the days
give additional information about the ticket, account, or the business is closed, and manage time off benefits
device that could help close the ticket faster. Finally, the (vacation, sick time, etc.) for employees. Autotask time
survey feature provides an efficient and simple method of tracking creates a complete record of both billable and
distributing surveys to contacts to determine customer non-billable resource time. Finally, users can approve
satisfaction scores. and post directly from a widget with one click, and
once posted, billing items can then be invoiced in many
customizable ways.
Project Management
Autotask PSA’s Task user interface completely overhauls the Contracts
project management experience with categories, timelines, Autotask contracts are optional billing arrangements that
checklists, and insight widgets, ensuring projects come in provide flexibility in setting labor rates, billing methods,
on-time, on-budget, and on-spec. The project management and managing prepayments for services. Autotask PSA
module can automate project workflows to hit targets with allows MSPs to manage a multitude of contract types,
increased visibility around event tracking. Users can connect terms and billing options to ensure compliance, service
with colleagues instantly with integrated email and put the quality, and a reduced billing process from hours to
right people on the right tasks. Finally, MSPs can meet billing minutes. Options include time and materials, fixed price,
milestones, assess project profitability, and control factors block hour, per ticket, retainer, and recurring services.
impacting cost and efficiency.

22 datto.com
BUSINESS MANAGEMENT

Resource Management identify trends, and explore the cause and effect of those
Manage security levels, time off, work groups, and variants. Then apply what is learned to improve future
dispatch calendar to keep the entire team organized and performance.
on-task. Display all calendar items such as service calls,
to-dos, and appointments, and establish and track weekly Inventory and Procurement
billable hours goals, manage workgroups, and track skills,
Autotask Inventory models the entire workflow from
degrees, and employee certificates. There is also efficient
purchasing to installation at the customer site. Set
and straightforward scheduling with a drag and drop
up and manage inventory in various locations, check
dispatcher workshop.
availability and reserve or pick inventory items, generate
and manage purchase orders, and more. Procurement is a
Automation of Service Delivery
set of features that is available as an add-on to Inventory.
Set up event triggers that will automate an action, update Enabling Procurement streamlines purchasing, receiving
data, or send a notification with Autotask’s Workflow Rule and delivery of items, and creates a workflow that
Engine to drive automation across the entire platform. integrates sales with the final delivery of items.
Automatically update an entity, take action, and notify
customers. Use Checklists in the ticket to prescribe
steps, standardize processes, and enforce accountability. Integrations
Workflow rules ensure techs are working on the right Autotask PSA has partnered with over 170 trusted vendors
tasks at the right time so nothing falls through the cracks to provide integrations with RMM, CRM, accounting, email
and everyone stays informed. protection, managed-print, business continuity, and cloud-
storage solutions. These partner products are developed
Reports to simplify workflows–from customer acquisition and
management to service delivery, resolution, and billing. For
There are many different reporting capabilities in Autotask
the full list of Autotask PSA integrations please visit www.
PSA. Dashboards and widgets provide a real-time view
datto.com/integrations
of the business metrics and allow for immediate action
with a single click to navigate to the widget’s information.
LiveReports custom report engine is a powerful but easy LiveMobile App
to use tool where authorized users can copy and edit Managed Service Providers (MSPs) need flexibility to
pre-built reports, and create new ones. The Report Data manage client demands and get work done while away
Warehouse provides a comprehensive set of data views from their desks. Autotask LiveMobile enables employees
that allow users to efficiently access the organization’s to access their necessary work while on-the-go. The
Autotask PSA data for use with another preferred report next generation of LiveMobile will deliver a fully native
creation tool. Finally, Performance Analytics workbooks experience for both iOS and Android. Technicians can
builds reports to follow business performance over time, log in first thing in the morning to see if any alerts came
in overnight. Project managers can track the status
of projects and tasks. Service managers can access
performance data on response times and SLA responses.
Sales managers can access their sales dashboards and
drill into lists of opportunities. Finally, CEOs can keep
their finger on the pulse of the organization, all from the
convenience of their smartphone.

AUTOTASK PSA IS EASY TO USE, AND THE SYSTEM

CONFIGURABILITY HELPS SHAVE MINUTES OFF
OF EVERY TICKET.

23
 BUSINESS MANAGEMENT

Datto RMM system because the simplicity allows MSPs to spread

the responsibility to the people who should have it. The
The Perfect Balance of Powerful Tools and Ease system’s modular elements, like dynamic filters, reusable
of Use Built upon the Most Secrure and Scalable components, and inherited policies, enable the team to
Architecure in the World rapidly build out the platform with best practices and to
scale service delivery with ease.
Datto RMM is the chosen solution for thousands of MSPs
around the world who are looking to reduce the operational
overhead of delivering managed services by using a system Effortless Workflow with Autotask PSA
that empowers the technical team to focus on what The advanced integration between Autotask PSA + Datto
matters most. It is easy to use, yet powerful enough to RMM is unique to our industry—it is the only integration
perform complex tasks and since it is built with a world- between PSA and RMM that provides a seamless and
class elastic architecture, it is the most secure and scalable secure cross-product user experience, with reliable asset
platform available for managing IT environments. One-man management and unprecedented insight into devices and
shops to the largest MSPs in the world trust Datto RMM to alert activity. It is a platform combination unmatched in the
be the foundation of their managed services practice. market enabling MSPs to deliver truly superior service.

Scalable Performance with Unlimited Potential Power to Become More Proactive

Born in the Cloud Built-In Patch Management

Datto RMM is 100% cloud and 100% SaaS, which means Automated patch policies keep clients’ machines secure
it is accessible anywhere and requires no infrastructure from the latest threats without the need for manual
maintenance, of any kind. MSPs no longer need to worry updating. Flexible parameters introduce the control to deliver
about ongoing software patches, backups, and upgrades, patching to meet the needs of the environment. Techs
resulting in a shift away from costly responsibilities such as are also able to support large and complex networks with
security. Datto RMM is a reliable cloud platform with a fault- essential capabilities such as policy-based patch approvals,
tolerant and hardened infrastructure running with a proven local caching, and device level compliance reporting. Datto
track record of 99.99% uptime. RMM helps deliver on the promise of providing a more secure
and reliable IT environment by automating the delivery of
updates for both operating systems and the most common
Unlimited Scalability software applications like Adobe Acrobat Reader, Java
As more and more devices become network-enabled they Runtime and VLC Media player.
need to be secured and managed. Since Datto RMM runs
as a true SaaS application in the cloud, there is no limit to
the number of devices it can support. MSPs have complete Automation and Scripting
confidence in being able to support large environments Policies are the power behind Datto RMM’s dynamic
or massive spikes in activity. The system’s performance automation. By utilizing a variety of modular elements,
remains the same even as the business grows, and MSPs service administrators have the ultimate control over when,
never need to be concerned with allocating additional where, and how automated tasks are performed.
computing power when deploying the next large account.
Push simultaneous software updates to hundreds, or tens of Newly established to veteran managed service practitioners
thousands of devices without any change in performance. leverage scripting to automate frequent tasks. MSPs who
have established a library of unique scripts will benefit from
Easy to Understand and Easy to Use easily porting their code using any of Datto RMM’s eight
commonly used languages, including VBScript, JavaScript,
Lower the Learning Curve Unix, PowerShell, Batch, Python, Ruby, or Groovy. MSPs also
Datto RMM is easy to deploy and use with pre-configured have access to download hundreds of scripts available in
functionality and an incredibly intuitive user experience. the ComStore at no charge or to exchange them with other
There is no need for a dedicated person to run the MSPs in the Community.

24 datto.com
BUSINESS MANAGEMENT

Rapid Remote Support Flexible Reports and Dashboards

When the support of an individual device is necessary, every MSPs are capable of delivering, either on-demand or
second spent begins to deplete precious profitability. Service scheduled, an in-depth understanding of everything within
technicians snap into action with a single click from the the client environment using an array of fully configurable
device to initiate their choice of several remote support reports. Datto RMM also has a robust API opening the door
options. Without interrupting end-user productivity techs can into a rich dataset to be analyzed beyond the capabilities of
concurrently launch into an HTTPS web control of a network- the native reports. Native user-configurable dashboards help
enabled device, remote control a travelling MacOS laptop MSPs achieve an instant understanding of what’s going on
using our browser-based HTML5 Remote Control, upload and then quickly take action.
files to a server, modify the registry of a Windows device,
open a PowerShell connection, and initiate a chat session
Open REST API
with the user of the next support session. Multitasking
MSPs who are looking for a custom integration with Datto
support has never been easier.
RMM are capable of connecting to an Open REST API that
is always growing in capability. Additionally, Datto is always
From Information to Action working with industry partners to expand the exchange of
data with applications MSPs depend on most.
Real-Time Monitoring
Monitor real-time performance and become instantly
aware of issues like low disk space, high CPU, low memory Supported Platforms
and network latency on any application, platform or device Windows, Linux, MacOS, iOS, Android, VMWare, and SNMP
using Datto RMM’s powerful built-in monitors like WMI, Devices.
Perfmon, SNMP, Network Bandwidth, and Eventlog. Knowing
about issues before they become disruptive to their clients’
THE DATTO RMM PLATFORM HAS A PROVEN TRACK
business is an objective of every MSP, and an expectation of
RECORD OF 99.99% UPTIME
their clients.

25
 Datto File Backup and Sync
Simple, Secure, and Unified to Protect IT
Businesses and Their Clients
Datto File Protection
Datto Workplace

26 datto.com
FILE BACKUP & SYNC

Dependable Business- Datto Workplace

Critical Backup A Managed, Secure and Reliable Fss Solution to
Support an Increasingly Mobile Workforce
Simple, Secure, and Unified to Protect Datto Workplace provides the security, mobility, and
IT Businesses and Their Clients control clients need to feel confident when accessing,
sharing and/or collaborating with files and data amongst
Managing business files is one of the most important
team members, both internal and external to the
and complex IT challenges for small and medium-sized
organization. Centralized policy controls and industry-
enterprises around the world. Valued assets must be
specific integrations enable MSPs to automate service
backed up in real-time, protected and easily accessible.
delivery, providing a superior, secure collaboration solution.
Users regularly save business-critical data to their
laptops and workstations, and without access to a simple, Central Management and Configuration
automated, fully managed backup solution, the risk of data • Central configuration, deployment, management,
and productivity loss are a real possibility. and monitoring
• Integrations with Autotask PSA, Datto RMM, and
automated service delivery
Datto File Protection
Advanced Administration and Reporting
Secure Business-Critical Data across Laptops
and Workstations • MSP and internal IT controls access to features
and data
Datto File Protection Works Alongside an MSP’s Existing • Integrations with Active Directory and Single Sign-
BCDR Stack to Protect business-critical files, with fully On (SSO) automate on and off-boarding of users,
automated service delivery and end-client functionality. It’s streamline permissions management, and secure
cloud-based, and built from the ground up for MSPs. authentication to the service
• Scheduled reports on system activity enable
Centralized Configuration and Remote Deployment – monitoring and on-demand auditing of usage
Automated authentication and customer data backup
without impact on end-user productivity
Secure Collaboration Anywhere, on Any Device
Automated Service Delivery – Automated ticket creation • Support for Windows, MacOS, iOS and Android, and
to any service desk and scheduled reporting capabilities in Windows file servers
tandem with automated contract and billing management • User-friendly permission structure for sharing
in Autotask PSA • Collaboration with core business tools like Microsoft
Office 365 and G Suite
Continuous File and Folder Backup – Backup locations
are continuously scanned for changes, with backups Secure Infrastructure and Compliance
functioning over any Internet connection. All files retain • Greater than 99.99% uptime
version history for up to 180 days • HIPAA, GDPR and SOC 2 compliance
• Data is encrypted with 256 AES in transit and at rest
End-User Restore – End users can access their own • Geo-redundant data centers
backup files, helping to drive down support requests

Secure Infrastructure and Compliance THE DATTO ADVANTAGE

• More than 99.99% uptime WITH THE INTEGRATIONS OF DATTO FILE PROTECTION AND
• HIPAA, GDPR and SOC 2 compliance THE PROVEN SECURITY AND CONTROL DATTO WORKPLACE
• Data encrypted with 265 AES in transit and at rest PROVIDES, MSPS CAN FEEL CONFIDENT COLLABORATING
• Geo-redundant data centers WITH THEIR TEAMS

27
 SUCCESS STORY

More than
Just Backup
How the Datto File Backup and Sync
solutions helped Datto become this
MSP’s perfect partner.

28 datto.com
Curtis Hemingway has worked in the IT industry for So he made a change, and partnered with Datto. They
30 years. He’s the IT Director for CBM, an Edmonton- did a complete rip and replace, implementing the Datto
based MSP. Autotask Workplace and Endpoint Backup solutions.
When he first signed on to CBM, he was not happy with “It checks all the boxes and fills all the gaps,” he said.
the backup and data recovery systems in place. Not long after, CBM and the Datto File Backup and Sync
“Our old solution was just backup,” he recalls. “We solution were put to the test.
needed more.” “It proved itself when our exchange server failed,”
Hemingway heads a small staff of five, with roughly Hemingway remembers. “I was able to spin-up locally
30 managed service clients and more than 100 break-fix and get mail flowing again when the server crashed.”
clients that he is in the process of converting. Hemingway has nothing but praise for Datto, whom
“Being proactive and staying ahead and managing he calls “the most complete partner he has.” From the
the day-to-day gives us the edge,” he says. “We look for marketing materials and resources at his disposal to tech
issues and respond to them before they become a bigger support, Hemingway says he can’t be any happier.
problem. It keeps the noise down and keeps the tickets “The people, solution, and support are awesome,”
from accumulating—that’s how you make managed he says. “That combination is different than any other
services work.” vendor. It sounds too good to be true, but it isn’t.”

“It checks all the boxes and fills all the gaps.”
Curtis Hemingway, IT Director, CBM

29
Datto’s State of the Channel
Ransomware Report
Our report is comprised of statistics pulled from a survey of 2,400+ managed services
providers (MSPs) around the world. Check out these 5 facts from the report.

1 92% of MSPs
predict the number of ransomware attacks
will continue at current, or worse, rates.

With BCDR* , 90%

†
Without BCDR, Only 60%
of MSPs report clients of MSPs report clients
fully recovered from an were able to do the same.
attack in 24 hours, or less.
*BCDR: Business Continuity and Disaster Recovery
† Refers to Datto devices

2 500% Increase in MSPs

Reporting Apple OS Attacks

3 Top Industries Targeted by Ransomware

Percentage of MSPs who report ransomware attacks by industry.

Finance/
Architecture/ Insurance 27%
Design 10%
Government 8% Retail 15%
Consumer Products 10%

Non-Profit 20%

Healthcare 25%
 Of the 28%:

4 Ransomware Will
Creep into the Cloud
49% Report
O365 Infections
(up 17% from last year)
28% of MSPs have seen
ransomware attacks in SaaS 22% Report
applications (up 2% from last year). G Suite Infections
(up 1% from last year)

The cost of downtime is

10x higher

5
than the ransom requested

Cost of Downtime
(per incident).

$46,800
Significantly Outweighs
Ransom Requested
*All survey respondents answered in U.S. dollars.

$4,300

Average
Ransom

Average Cost
of Downtime

Construction/
Grab the
Manufacturing 38% full repo
dat.to/ra rt at
nsomwa
re

Media/Entertainment 6%
High Technology 5%
Professional Energy/Utilities 5%
Legal 21% Telecom 3%
Services 35% Real Estate 15% Education 11% Agriculture 1%
Other 0.11%

Travel/Transportation 10%
 All About Datto
Where we came from, where we are, and where we’re headed

1,600+ 500,000 550+

Employees VMs spun up weekly PB of
protected data
Talent Resources & Legal: 3%
200
Running in failover
15,000+
Engineering: 26%

mode each day

Partners
11
Customer Experience: 24%
~DISTRIBUTION~

Data centers
US, Canada, UK, Australia, Iceland, Germany,
68%
Denmark and Singapore North America
22
Operations, Finance
Sales, and Marketing: 47%

Offices worldwide 23% 9%

UK/EMEA APAC

24/7/365
Dedicated support staff.
100%
(We even have sleeping pods in our offices!)
Channel

A Brief History of Datto

2001 ~ 2007 2008 2009 2010 2011

Autotask is founded Austin McChord Expanded with Beijing First ASCii award Pivoted exclusively Datto’s cloud surpasses
by Bob Godgart founded Datto office received to the MSP channel 2 PB of securely
protected data

32 datto.com
 Boston, MA
Monroe, CT
Norwalk, CT

New York, NY
East Greenbush, NY

Rochester, NY
North
Toronto, ON
America
Chicago, IL

Portland, OR
Los Angeles, CA
Dallas, TX
San Jose, CA

Datto
locations Europe Manchester, UK
Copenhagen, DK

around the
world Amersham, UK
Amsterdam, NE

Reading, UK
Richmond, UK

Munich, Germany

APAC
Beijing, China

Singapore Sydney, Australia

2012 2013 2014 2015 2016 2017

Expanded in UK Four data centers Acquired cloud-to-cloud Fifth data center Datto’s cloud surpasses 250 PB Acquired Open Mesh. New
and Australia open worldwide backup leader Backupify opens in Australia of securely protected data offices in Portland, Frankfurt
and Amsterdam
Singapore and Calgary data
centers bring total to nine Acquired by Vista Equity
Partners, merged with
Autotask Corporation
 Become Our Partner
Our partners are the driving force behind everything we do.
We have built our foundation on strong relationships,
trust, and always doing right by our partners.
Partner with Datto and leverage the best in enterprise-
level MSP technology to help you deliver more value
to your clients and grow your business.

Visit datto.com/partners to join our

growing global partner community

USA: 888.294.6312 ©2019 Datto, Inc. All rights reserved

Canada: 877.811.0577 Effective: March, 2019
101 Merritt 7, Norwalk, CT 06851 EMEA: +44 (0) 118 402 9606
partners@datto.com Australia: +61 406 504 556
www.datto.com Singapore: +65-31586291