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Product Exchange Process - Service Damage: Old Product Old Product

1. The product exchange process involves an end customer calling service about a damaged product. 2. Service then tries to fix the product, and if unable to, Dawlance decides whether to exchange the old product or pay the customer back. 3. If exchanged, an order is created for a new product which is delivered to the branch warehouse, and the old product is transferred out.

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87 views2 pages

Product Exchange Process - Service Damage: Old Product Old Product

1. The product exchange process involves an end customer calling service about a damaged product. 2. Service then tries to fix the product, and if unable to, Dawlance decides whether to exchange the old product or pay the customer back. 3. If exchanged, an order is created for a new product which is delivered to the branch warehouse, and the old product is transferred out.

Uploaded by

sameerjalees
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Product Exchange Process

– Service Damage
End Customer calls
Service

Fix

Service tries to fix


product

Not Fix

Dawlance
Decides
Old product
Old product
Create sales order : VA01
Type : EBRE Item type:ZRED
Approve Create sales order ( VA01)
Sales Org : 6040 Type: EBREItem type:ZRED
Dist. Channel : 10 Product Sales Org : 6040
Dist . Channel : 10
Division : 01 Product Exchange Exchange or Pay Pay Back
Division : 01
WH : Branch WH Back WH : Branch WH
Order reason : 106
Product Replacement Order reason : 106
Product Replacement

Create delivery
( VL01N) with sales Create delivery
order number and (VL01N ) with sales
product get into order number and
Branch Warehouse product taken into
Branch Warehouse:

Change product type


Create Return Invoice ( MIGO)A- prime to B-
(VF01 ) by delivery Product Transfer Create Return Invoice
grade by 309 Product Transfer
number 4
movement type (VF01 ) by delivery
number

New product
Create sales order : VA01 Pay back to
Type : EBOR
Sales Org : 6040 dealer
Dist. Channel : 10
Division : 01
WH: Branch WH
Order reason : 106
Product Replacement

Create delivery
Decide whether sell
( VL01N) with sales
to service or write- off
order number
Sell to Service Write off

Create Invoice(VF01) Create sales order ( VA01)


by delivery number Type: ESAS
Sales Org: 6040 Change product type
Dist. Channel: 10 ( MIGO)B- grade
Division: 01
WH: Branch WH
Send product to
dealer
Create delivery
Write product off with
(VL01N ) with sales
movement type ZE3
order number
WH: Branch WH

Create Invoice ( VF01)by


delivery number
Product Exchange Process
– Logistic Damage

Product gets
damage in shipment

Dealer decide
Discount Pay Back
discount or pay back

Create sales order (VA01)


Type : EBRA
Sales Org : 6040
Create sales order (VA01) Dist.Channel : 10
Type: EBCR Division : 01
WH : Branch WH
Sales Org: 6040 Order reason : 102
Dist. Channel: 10 Damage in Transit
Division: 01

Create delivery(VL01N )
Create Invoice (VF01) with sales order number
by order number WH: Branch WH

Change product type ( MIGO) Create Invoice (VF01)


A- prime to B- grade by 309 Product
by delivery number
movement type Transfer

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