17th European Conference on
Knowledge Management
(ECKM 2016)
Coleraine, United Kingdom
1 – 2 September 2016
Volume 1 of 2
Editors:
Sandra Moffett
Brendan Galbraith
ISBN: 978-1-5108-3028-8
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Contents
PaperTitle Author(s) Paper
no
Preface viii
Biographies ix
ResearchPapers
EmpiricallyTestingtheRoleofStrategicManagementof TatianaAndreevaandAinoKianto 1
KnowledgeinFirmPerformance
SelfͲOrganizedKnowledgeCreation:CommunitiesofPracticeas FlorianAndresen,HansKoller,Benjamin 9
ManifestationsofDynamicCapabilities SchulteandAndréKreutzmann
TheInterplayBetweenTacitKnowledgeandChangeProcesses NekaneAramburu andFernandoZeballos 19
inOrganizationsinUruguay
TacitKnowledgeManagementinColombianSMEs ÓscarArias,JorgeBetancurandGastón 28
Rodriguez
KnowledgeSharingProfilesinFreeSoftwareCommunities AndreaRaymundoBalleandMírianOliveira 37
KnowledgeManagementasChangeAgenttoEnsurethe RachelBarker 4ϱ
SustainabilityofEmergingKnowledgeOrganizations
KnowledgeManagementinthePublicSector:MaturityLevelsof FábioFerreiraBatistaandCarlosOlavoQuandt 54
FederalGovernmentOrganizationsinBrazil
Lifewide,LifelongComprehensiveApproachtoKnowledge DeniseBedford,JohelBrownͲGrantandMarion 62
ManagementEducation:EmergingStandards Georgieff
ACaseStudyofKMDevelopmentintheHealthandSocial DianeBerthelette,JulieDutil2,SergueiKimvi 71
ServicesofQuebec andStéphanieTaillon
MethodsofMeasuringKnowledge:AnalysisandClassification EttoreBolisaniϵ1
ComparingCommunitiesofPracticeofPrivateandPublic EttoreBolisani,EnricoScarso,GeetaAlbert, ϴ1
Organizations RoznitaOthmanandGohSeeKwong
Students’PerceptiononDevelopingConceptualGenericSkills ConstantinBratianuandElenaMĉdĉlinaVĉtĉͲ 101
forBusiness mĉnescu
ALongitudinalExplorationofAmbidextrousKnowledge KarlJoachimBreunigandSebastianoLombardo 109
DynamicsinProfessionalServiceFirms
AnEmpiricalStudyontheEffectofKnowledgeManagementon PeterBußwolderandFelixBasse 118
RampͲupPerformanceintheSMESector
GreenKnowledge:DevelopingaFrameworkThatIntegrates MariadoRosárioCabrita,VirgilioCruzͲ 127
KnowledgeManagementandEcoͲInnovation Machado,FlorindaMatosandHosseinSafari
UsingandSupportingExplicitViewpointsinTerritorial JeanͲPierreCahier,PatrickBrébionandPascal 136
ParticipatoryDesignMeetings Salembier
DifferentiationsandOverlapsinKnowledgeManagementand DelioIgnacioCastañedaandLuisaManrique 146
OrganisationalLearning:SystematicReview
LinkingKnowledgeCorridorsWithFinancialPerformances JuanͲGabrielCegarraͲNavarro,Anthony 158
ThroughanAmbidexterityVision WensleyandAntonioSotosͲVillarejo
WhatMighttheCurriculuminKnowledgeManagement FrankCervone 166
ProgramsTellusAbouttheFutureoftheField?
i
PaperTitle Author(s) Paper
no
TheRoleofDigitisationinKnowledgeandContentManagement IvornatteChitambo,KagisoMabeandAndrea 174
Potgieter
LifelongLearnersandLearningOrganisations:Perspectiveof RiteshChugh 181
AustralianUniversityAcademics
UsingEnterpriseSocialNetworksasaKnowledgeManagement NiallCorcoranandAidanDuane 189
ToolinHigherEducation
DesigningandTestinganIntellectualCapitalManagement RicardoCostaandAnaSantos 198
ModelinPractice
AssessingUniversityTechnologyTransferEfficiencyinSouth ChristleDeBeer,GiustinaSecundoand 209
Africa:AMaturityLevelApproach GiuseppinaPassiante
TheInfluenceofNationalCultureonKnowledgeSharing SouâdDemighaandRadwanKharabsheh 217
Web2.0MessagingToolsforKnowledgeManagement? SebastianDennerlein,RobertGutounig,Eva 225
ExploringthePotentialsofSlack GoldgruberandStefanSchweiger
KnowledgeManagementPracticesandUsageofKnowledge AnandasivakumarEkambaram,TrineMarie 233
DatabasesinNorwegianOrganizations Stene,UnniDahlandHildeMereteTradin
TheRoleofCompetenceBrokeringinCreatingIndustrial LeifEstensenandAnandasivakumaEkambaram 242
InnovationNetworkofSMEsinRegionalDevelopment
TheKnowledgeͲSkillsͲDispositionsUnifiedFrameworkforKM DoronFaran 251
LeadershipEffectsinProductandProcessManagement VítorFerreira,PedroEspíritoSantoandLídia 257
ThroughKnowledgeManagement EspíritoSanto
EnterpriseContentManagementandDigitalPreservation PatriciaFranks 266
OnlineEducation:ACaseStudy
CollaborativeCoͲConstructionofjobKnowͲhowin911 CharlesGagnéandGeorgesToulouse 275
EmergencyCallCentres
ASurveyonKnowledgeManagementinEuropean TeresaAnnaRitaGentile,ErnestoDeNitoand 282
UniversitiesThrougheͲLearning WalterVesperi
TheVitalRoleofKnowledgeManagementandCreativityfor DanieleGiampaoliandMassimoCiambotti 290
Performance
TheOutsideLookingin:DoActivistInvestorKnowledge JohnGiuffreandHelenRothberg 298
ManagementActionspayoff?
KnowledgeSharinginProjectManagementProcessGroups FernandaGomes,MírianOliveiraandMarcirio 307
SilveiraChaves
KnowledgeConversionbyFreelancersintheFieldofCultural AlbertoGonzalezͲCristiano 316
andCreativeIndustries
NecessaryandSupportiveConditionsforTacitKnowledge ShabanaGulandWaseefJamal 324
Transfer:AConceptualFramework
ContextͲDrivenFederatedRecommendationsforKnowledge HeimoGursch,HermannZiak,MarkKrölland 333
Workers RomanKern
EducatingManagersinKnowledgeIntensiveOrganizations HanneHaave,ÅseStorhaugHoleandTone 342
Vold
TheRoleofRegionalKnowledgeGenerationandDiffusionin PetrHajek,AhmedBahakimandKaterina 350
Firms'InnovationActivity Zeminova
ii
PaperTitle Author(s) Paper
no
KnowledgeTransfertoIndustryattwoLargeStateUniversities HaroldHarlow 357
inNorthCarolina
KnowledgeAcquisitionandKnowledgeSharinginaFinancial IrwanShahraniHassanandZabedaAbdul 365
InstitutioninMalaysia Hamid
WhĂƚPracticesareITProgrammersUsingtoOvercome IngeHermanrud 373
Distance?LearningtoLearnWithinaMultinationalCompany
KMStrategiestaughtforCrisisPreparedness StigHolen,OleJørgenSteffenrudRanglund, 3ϴϬ
LindaKiønigandToneVold
KnowledgeNetworkinginDistributedWork:ABoundary EliHustad 3ϴϳ
ManagementApproach
BusinessIntelligenceAppliedTowardsFacilitatingIntegrated GregoryJames,NqobileSibiyaandAndrea 3ϵϳ
andSustainabilityReports Potgieter
ADesignRationalKnowledgeModelSupportingConfiguration QianJia,LeijingKangandXiangwuGao 405
ManagementinAerospaceProductDevelopment
ExplorationͲCodificationStrategyMixinInnovation:Managing NowshadeKabir 412
KnowledgeoftheIdeationStage
TheShareofKnowledgeManagementSubjectsWithinStudy MarcelaKatušēákováandGalinaJaseēková 420
ProgrammesintheLibraryandInformationSciences
KnowledgeInnovationinNonͲGovernmentalOrganizations:A TugberkKayaandPriyadarshiniDey 429
CrossͲCountryComparison
TheTacitKnowledgeCapacityofLecturers:ACrossͲCountry TugberkKayaandBurakErkut 437
Comparison
EmployeeBehavioralIntentiontoAdoptKnowledge LizaKhanam,MohammadAbdullahMahfuz 445
ManagementSystems(KMS)inBangladesh andEzazAhmed
AComprehensiveModelofKnowledgeSharing RadwanKharabsheh,NicoleBittel,WaedElnͲ 454
sour,MarcoBettoniandWilliBernhard
TowardsaBetterUnderstandingofDigitalSportingLegacy:A HusniKharouf,AlexeisGarciaͲPerez,Julian 462
KnowledgeManagementPerspective RobinsonandAdrianPritchard
IntellectualCapitalasaBasisforBanks’BusinessModels MonikaKlimontowicz 468
FactorsInfluencingMotivationofCommunicationBetween IvanaKolarova,MonikaBediovaandMartina 476
GenerationY,GenerationXandBabyBoomers Rasticova
InvestigatingtheImpactofNeedKnowledgeonStrategy FlorianKraguljandFlorianFahrenbach 485
DevelopmentinOrganizations
CommunitiesofPractice:EnablerofOrganizationalKnowledge AndréKreutzmann,HansKoller,Florian 494
Creation? AndresenandBenjaminSchulte
IdeasCreationfornewServiceDevelopmentinKIBSCompanies AnastasiaKrupskaya 503
CulturalDifferencesinKnowledgeSharinginVirtual JaroslavaKubátová 513
Environment
MediatingEffectsofIntellectualCapitalandCorporateStrategy CarmemLeal,CarlosMarquesandCarla 520
onFirms’SustainableValueCreation Marques
NewKnowledgevs.LostSavoir MoniqueLortieandCheikhFaye 527
iii
PaperTitle Author(s) Paper
no
TheoreticalFrameworkRegardingOrganizationalKnowledge AlinaLuca,LuminitaMihaelaLupuandIonut 534
AcquisitionEvaluationProcess ViorelHerghiligiu
KnowledgeSharingasMeansofEnhancingIntellectualCapital HappyMaakeandAndreaPotgieter 543
WithintheProjectEnvironment
CanShadowITFacilitateKnowledgeSharinginOrganizations? GabrielaLabresMallmann,AntônioCarlosGaͲ 550
AnExploratoryStudy staudMaçadaandMírianOliveira
KnowledgeTransferBetweenEuropeanUniversities DoraMartins,SusanaSilvaandCândidaSilva 559
ThroughƚŚĞErasmusSƚƵĚĞŶƚƐWƌŽŐƌĂŵŵĞ
UnderstandingElectronicPatientRecordImplementationand FirasMasri,TrevorWoodͲHarperandPeter 567
KnowledgeTransferPracticesThroughSystemsThinking:EPRas Kawalek
aCaseStudyintheNHS
IntellectualCapitalManagementScoring FlorindaMatos,VálterVairinhosandMariado 576
RosárioCabrita
ReviewofFactorsInfluencingEmployees’WillingnesstoShare PaulMcManus,MohamedRagab,AmrArisha 586
Knowledge andSueMulhall
ReviewontheKMApplicationsinPublicOrganisations PaulMcEvoy,MohamedRagabandAmrArisha 596
CreatingValueFromIntangibleAssets:AnEmployeePortalCase DavidMendes,JorgeGomesandMárioRomão 604
Study
TheEnneagramasaToolofManagementofKnowledge LudmilaMládková 614
Workers
LiteratureReviewofHumanCapitalPlanning MonaMohamed,MohamedRagabandAmr 622
Arisha
LookingfortheSeedsofScalability:ASelfͲAssessment FrancescoMolinariandGraziaConcilio 629
FrameworkforServiceInnovators
HowtoManageKnowledgeWorkersinCreativeIndustries: MieczysųawMorawski 639
EvidenceFromPoland
AQuestionofImpact:ExploringKnowledgeUtilisationWithin SuziMuchmore,GillianRagsdellandKathryn 650
theUKlowCarbonInnovationSystem Walsh
FitforDemographicChange:ConceptDevelopmentfor SarahMüller,WiebkeBehrens,ClaudiaJooß, 659
AdaptingtoDemographicChangesintheIndustry SebastianStiehm,AnjaRichertandSabina
Jeschke
LinkingKnowledgeAbsorptionandTransmissionToward YukikoMurakami 667
InnovationinR&DOrganizations
ISO9001:2015KnowledgeManagementImplementationWith ClausNagelͲPiciorus,LucianaNagelͲPiciorus 676
ActionResearchMethodologyinHealthcareOrganizations andMartaͲChristinaSuciu
ProposalofKnowledgeSharingFrameworkforActiveLearning SatoshiNishimura,KenFukuda,Takuichi 684
anditsApplication NishimuraandMasakoDohi
InfluenceofModerationonCommunicationinCommunitiesof KatharinaNowak,HansKoller,Florian 692
PracticeinHierarchicalOrganizations Andresen,DominiqueͲPascalGross,André
KreutzmannandBenjaminSchulte
TheImpactofEmotionalIntelligenceonKnowledgeSharing NóraObermayerandEditKƅvári 700
Behaviour
KnowledgeManagementintheNetworksandClustersin SųawomirOlko 709
CreativeIndustries:AnalysisoftheCasesinPoland
iv
PaperTitle Author(s) Paper
no
AssessmentofResearchEfficiencyattheUniversities SvetlanaPanikarovaandMaximVlasov 718
StrategicKnowledgeProduction:MappingtheAgencyof RenéBøtkerPedersen 725
Knowledge
SocialwebKnowledgeSharingandInnovationPerformancein SimonaPopaandPedroSotoͲAcosta 733
KnowledgeͲIntensiveManufacturingSMEs
CanKMStrategiesContributeTowardsAdvisinginHigher OleJørgenStefferudRanglundandToneVold 741
Education?
KMasaFacilitatorforCRMinaUSPrintCompany AndreaReidandSandraMoffett 749
SocialMediaMonitoringforCompanies:A4WSummarisation AndiRexha,MarkKröllandRomanKern 757
Approach
GenderDifferencesinthePerceptionoftheImportanceof PaulaRodrigues,IsabelTorres,AdéliaMonarca, 763
TransferandKnowledgeManagementSystems MiguelGuerreiroandDanielBarradas
EntrepreneurialLearninginFamilySMEs:TheRoleofFamilyin FrancescaRossignoli,AndreaLionzoandUgo 771
CommunitiesofPractice Lassini
PuttingKnowledgetoWork:TheIntelligentLearning HelenRothbergandScottErickson 780
Organization
EnhancingKnowledgeManagementandTransferinanApplied Munir Salman, JanaBecker,MichaelFuchs, 786
GamingEcosystem DominicHeutelbeckandMatthiasHemmje
HowtoManagetheUnmanageable?LeadershipinCopingWith BenjaminSchulte,HansKoller,Florian 796
CommunitiesofPractice AndresenandAndréKreutzmann
AClientͲCentricFrameworkforAssessmentofProfessional TaleSkjølsvikandKarlJoachimBreunig 806
ServiceFirms’KnowledgeAssets
AmplificationofTacitKnowledgeThroughthePositiveDeviance VictoriaKonovalenkoSlettliandArvindSinghal 814
Approach
ManagerialCompetenciesinSMEs:Stillawaytogo IngaStankevice 821
MeasuringtheEffectivenessofCooperativeTiesinKnowledge JanStejskalandPetrHajek 831
Networks
KnowledgeTransferBetweenProjectManagers:AQualitative TrineMarieStene,Anandasivakumar 840
StudyinaPublicOrganization Ekambaram,SiriHustad,IngerLiseSagmo,
GretheHeideArnesenandIvarBrokhaug
TheEfficiencyofUniversitiesinTransmittingCompetencies: GulbakhytSultanova,SerikSvyatovand 849
EmployabilityReadinessofStudents NurzhanUssenbayev
ITSystemsforCollaborationinHealthcareforFrailElderly AnnSvensson,LenaLarssonandAndersHansͲ 859
People son
TheHeuristicUsesofFour'Knows'forManagingKnowledgein ChungHongTam 867
Education
DevelopingaMaturityModelforKnowledgeManagement(KM) ClareThornley,MarianCarcary,NiallConnolly, 874
intheDigitalage MichaelO’DuffyandJohnPierce
RegionalModelsoftheManagementofKnowledgeEconomy ElenaTkachenkoElenaRogovaandSergey 881
DevelͲopment:TheProblemofMeasurementandAssessment Bodrunov
ComparingAcademicandCorporateSpinͲoffIPStrategiesinthe AntonioToma,GiustinaSecundoandGiusepͲ 890
HealthIndustry pinaPassiante
v
PaperTitle Author(s) Paper
no
TheIntangiblesCube:FirstDescriptionWithData EduardoToméandMadeleineBlock 898
KnowledgeTransferandUptakeinDesignProcessofFlood EllenTrompandPieterBots 907
Defences:CaseofKinderdijkͲSchoonhovenseveer
TheConceptandStagesoftheAuditofIntangibleResources:A AnnaUjwaryͲGil 916
NetworkApproach
TheImpactofRelationalCapitalonSMEsInternationalization. ElenaͲMĉdĉlinaVĉtĉmĉnescu,Alexandra 926
LeveragingOnlineVersusOfflineBusinessNetworking Zbuchea,FlorinaPînzaruandAndreiaGabriela
Andrei
WhĞŶKnowledgeBecomesaSpiŶͲOff͗AnExploratorLJSurveyŝŶ WalterVesperi,RoccoReinaandTeresaGentile 936
ƚŚĞItalianContext
AssessmentforKnowledgeIncreaseofIndustrialEnterprises MaximVlasov,SvetlanaPanikarovaandBoyko 945
IvanPetrovich
KnowledgeBarriersinUniversityͲIndustryKnowledgeNetworks VilmaVuoriandNinaHelander 952
ResearchonIntegrationMethodofKnowledgeManagement LiweiWangandYukunYang 960
andEngineeringPracticeinAerospaceEnterprise
NetworkingBehaviorandKnowledgeSharinginBusiness MinouWeijsͲPerrée,RianneAppelͲ 966
Centers Meulenbroek,BaukedeVriesandGeorges
Romme
WEBKnowledgeBaseforAsynchronousBrainstorming IgorZatsman,NadezhdaBuntman,Anne 976
ColdefyͲFaucardandVitalyNuriev
KnowledgeSafetyinSmallandMediumͲSizedService MalgorzataZieba 984
Companies:CaseStudyAnalysis
PHDResearchPapers 993
ErrorsDuringAeronauticalMaintenanceActivitiesinthe AnaBaltazar,JoséLourençodaSaúdeandJosé 995
MilitarySector:APositiveConsequenceApproach MiguelSoares
ValueͲAddedKnowledgeManagementinThirdSector BernadetteBest,SandraMoffettandRodney 1004
Organisations(TSOs) McAdam
TheIsomorphicModel;DesigningasKnowledgeCreation BabangidaIdiDanfulaniandAnwarMohamed 1011
KhaidzirKhairul
AttitudeTowardsNWOWandActivityBasedWorking:Activity ArjandeKok,JonvanZwietenandRemko 1020
PatternsandChangePerspectives Helms
LeveragingCollectiveIntelligenceofOnlineUsersforProductive BarboraHaltofová 1031
Outcomes
SustainableTourisminaKnowledgeBasedEconomy ZuzanaJurigováandZuzanaTuēková 1038
KnowledgeCreation,InnovativenessandOrganizational LiudmilaKokoulina 1047
Performance:EvidenceFromRussia
MilitaryKnowledgeManagement:SenseͲMaking,Decision JuhaMattila 1053
MakingandKnowledgeCreation
AnInnovativeLearningbySharingModelforEnhancingLong AlexandruPohontu,CristianaIstrateandIonut 1063
TermDevelopmentInsideCorporateOrganizations ViorelHerghiligiu
AnalyticHierarchyProcesses(AHP)inServiceofLocal AndreiRĉduƜuandAdrianaAgapie 1071
KnowledgeTransfer
vi
PaperTitle Author(s) Paper
no
IndicationsofaJustifiableUnifiedCompetencyTheoryof PhilipWilliamSissonandJulieRyan 1080
KnowledgeManagement
KnowledgeManagementAcrossBoundariesinan TitimaThumbumrung,AnaCristina 1090
InterdisciplinaryResearchProjectinThailand VasconcelosandAndrewCox
KnowledgeManagementPractice:CaseStudyofThaiSMEsin ChayarukThaneeTikakulandAvrilThomson 1099
theManufacturingSector
MastersResearchPaper 1109
SystematicLiteratureReviewoftheImplementationof FranklinEspitia,JennySánchezandErnesto 1111
KnowledgeCodificationProcess Galvis
NonAcademicPaper 1121
MeasuringhowWellKnowledgeisManagedinOrganisations OnnovanEwyk 1123
WorkInProgressPapers 1133
PeopleareattheFocus:PersonalKMinanOrganizational JohannaHaunschild,HansͲGeorgSchmiegand 1135
Context ErikSteinhöfel
TheOpportunitiesandLimitsofOrganizationalLearning YixinHu 1139
AnIntegratedOrganizationalLearningModelsPerspective:Eight PhilipSissonandJulieRyan 1143
WaystoLearn
EvaluatingˁourseContentandStudentPerformanceUsing ElviraStrakhovich 1149
LightweightOntologies
LateSubmissionPapers 1153
KnowledgeServicesAsaBasisForTheKnowledgeEconomyAnd ZuzanaTuēkováandMartinaKuncová 1155
SustainableTourism
vii
