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12 Things
to know about the
THE ANTI-RED
* TAPE AUTHORITY
EODB EGSD To ensure the attainment of the objectives of
the EODB EGSD Act of 2018, there is hereby
Act of 2018 created the Anti-Red Tape Authority, which shall
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be organized within six (6) months and shall be
(Republic Act no. 11032) attached to the Office of the President.
The Anti-Red Tape Authority, in coordination with the CSC and the Ease
COVERAGE of Doing Business and Anti-Red Tape Advisory Council, shall conduct an
information dissemination campaign in all LGUs and NGAs to inform them of
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The EODB EGSD Act of 2018 applies to all government offices and agencies the EODB EGSD Act amending Republic Act No. 9485 or the Anti-Red Tape
including local government units (LGUs), government-owned and/or -controlled Act of 2007.
corporations and other government instrumentalities, whether located in the
Philippines or abroad, that provide services covering business and non-business
ANTI-RED TAPE UNIT IN THE CSC
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related transactions as defined in this Act.
The CSC shall maintain an anti-red tape unit in its central and all its regional
offices, utilize Report Card Survey findings for purposive and integrated
PURPOSE OF EODB EGSD ACT
government-wide human resource systems and programs toward efficient
delivery of government service as contemplated in this Act; and receive, review,
It aims to establish efficient service delivery, prevent graft hear, and decide on complaints on erring government employees and officials
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and corruption, reduce red tape, and expedite business and non-compliance with the provisions of the EODB EGSD Act of 2018.
and non-business transactions in government. The Act
also provides for rules, tools, and mechanisms designed
REPORT CARD SURVEY
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to improve frontline service efficiency and ensure customer
satisfaction.
The Report Card Survey (RCS) will be used to
check compliance of all government agencies with
THE CITIZEN’S CHARTER the law. The RCS will be initiated by the Authority,
The posted information should have a comprehensive and in coordination with the Civil Service Commission
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uniform checklist of requirements; procedure to avail of the (CSC), and the Philippine Statistics Authority (PSA).
service; Person/s responsible for each step; maximum time
to complete the process; document/s to be presented by the
ADMINISTRATIVE JURISDICTION
customer, if necessary; amount of fees to be paid, if necessary;
and procedure for filing complaints.
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AND PENALTIES
ZERO CONTACT TRANSACTIONS The administrative jurisdiction on any violation of the provisions of the EODB
EGSD Act of 2018 shall be vested either with the CSC or the Office of the
Except during preliminary assessment of the request and evaluation of the Ombudsman.
sufficiency of submitted requirements, no government officer or employee shall
have any contact with a customer. Examples of which are physical interaction a. First Offense: Administrative liability with six (6) months suspension;
and phone conversations. b. Second Offense: Administrative liability and criminal liability of dismissal
from the service, perpetual disqualification from holding public office
and forfeiture of retirement benefits and imprisonment of one (1) year to
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six (6) years with a fine of not less than Five Hundred Thousand Pesos
(P500,000.00) but not more than Two Million Pesos (P2,000,000.00).
VIOLATIONS AND PERSONS LIABLE
Any person who performs or causes the performance of the following acts shall
be liable:
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a. Refusal to accept request and/or application with complete requirements
without due cause;
b. Imposition of additional requirements other than those listed in the Citizen’s
Charter;
c. Imposition of additional costs not reflected in the Citizen’s Charter;
3-7-20 DAY PROCESSING TIME
d. Failure to give the applicant or requesting party a written notice on the
disapproval of an application/request;
Assigned officers or employees shall follow specific e. Failure to render government services within the prescribed processing time
processing times for client transactions. on any application without due cause;
f. Failure to attend to applicants who are within the premises of the office or
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agency concerned prior to the end of official working hours and during lunch
DAYS DAYS DAYS break;
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HIGHLY g. Failure or refusal to issue official receipts; and
SIMPLE COMPLEX TECHNICAL h. Fixing and/or collusion with fixers in consideration of economic and/or other
TRANSACTION TRANSACTION APPLICATION gain or advantage.
Applications or requests which Requests or applications which Applications or requests
only require ministerial actions necessitate evaluation in the which require use of technical
or that which present only resolution of complicated issues knowledge, specialized skills and/
inconsequential issues for by an officer or employee of a or training in the processing and/
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resolution. government office. or evaluation.
GRANT OF
IMPLEMENTING RULES AND
AUTOMATIC REGULATIONS
EXTENSION
An application or request shall be
The Authority with CSC and DTI, and in coordination with DICT, DOF,
DILG, NEDA, PSA, CDA, Securities and Exchange COmmission (SEC)
automatically extended if a government and the Office of the Ombudsman, and the Union of Local Authorities
office or agency fails to act on it, until such of the Philippines (ULAP) shall promulgatxe the necessary rules and
time a decision or resolution is rendered. reguations within ninety (90) working days from the effectivity of the
EODB EGSD Act.
*Signed by President Rodrigo Roa Duterte on May 28, 2018 and published on June 1, 2018 in the Philippine Gazette.
Civil Service Commission • Public Assistance and Information Office • Contact Center ng Bayan 1-6565 • www.facebook.com/PhilippineCivilServiceCommission
