8D REPORT                                                            Report Date
Complaint date                                            Originator:                                       Where the failure occurred                             Failure details
Complaint No.                                                                                       Incoming                                     Part/ Model No.
Complaint Description                                                                               Production                                   Machine Serial No.
Customer Name                                                                                       Shipping audit                               Delivery Quantity
Contact Information                                                                                 Customer line                                Quantity Rejected
Gear / Gearless Machine                                                                             Customer Field                    X          M/C Dispatch date
              D1                                                                               Problem Solving Team
              Role                              Name                             Department                              Skills                                    Responsibility
          Team Leader
           Member
           Member
              D2                                                                               Problem Description
When did it take place?
Where did it take place?
What happened?
How many (Quantity)?
How did it happen?
Disposition                                   Rework                          Rejection (Return to Supplier/ Customer)                 Conditionally Accepted                        Scrap
              D3                                                        Containment Action(s) - Short Term Actions to Limit Damage
                                            Description                                                Effectiveness %            Responsible        Completed By              Completed On
  Containment action at         Inspected Qty               Ok Qty                 Not Ok              Effectiveness %            Responsible        Completed By              Completed On
Transit
Inhouse
Supplier end
Customer end
Next Good shipment schedule                                  Qty -                  Date -                 Will this have impact on COT?                   YES                        NO
              D4                                                                               Root Cause Analysis
                                                  Description (how could the failure occur?)                                                          Responsible              Completed On
Reason Why?
Reason Why?
Reason Why?
Reason Why?
Reason Why?
Final Root Cause
              D5                                                                   Identified Permanent Corrective Action(s)
                              Description                                       Responsible                 When                            Verification                             Status
             D6                                                         Implemented Permanent Corrective Action(s)
                                    Description                         Responsible            When                       Verification               Status
             D7                                                       Preventive Action(s) - To Avoid Defect Recurrence
                   Document Updation              Update Required
                                                                                            Action                                  Responsible   Completed on
                        (If required)                 (Y/N?)
One point Lesson
Manufacturing Work Instructions
Inspection Work Instructions
Drawing
Process Flow Charts
Process FMEA
Process Control Plans
Others - Specify
Horizantal Deployment
                                        Actions                         Responsible            When                       Verification               Status
             D8                                                            Congratulate Your Team - Final Meeting
Verification of Effectiveness (Implemented Permanent Corrective Action)
                      1st lot / Batch                                   2nd lot / Batch                               3rd lot / Batch                Status
    Final Validation by         8D Closure                      YES                       NO                          Approved By
        customer                Date                                                                                         Date