Introduction
EPIC Computer Solutions is a fully fledged Information Technology subsidiary company of
AfroGiant Products (Pvt) Ltd. AfroGiant Products was officially registered with the Registrar of
Companies as a formal business corporate on the 21st of February 2012 with registration numbers
1345/2012.
EPIC Computer Solutions is an establishment of young vibrant graduates focused and passionate
about pursuing business in Computer Solutions.
Business
EPIC Computer Solutions mainly focuses on Computer Hardware repairs, upgrades and general
maintenance coupled with Software and Networking Solutions.
Our services guarantee our clients with long term commitment and support so that they derive full
benefit from their Information Technology investment.
Business Addresses - Kwekwe- Farmers Veg, 2nd Avenue
- Gweru- Number 3 Wickham Flats, L. Takawira Avenue
Vision
To grow and become an unchallenged Computer Solutions provider offering quality service and
relations with our customers.
Mission Statement
To always ensure and guarantee the ultimate service in Information and Communication Technology.
Objectives
EPIC Computer Solutions will attain its mission through supply of state of the art Computer products
and packages coupled with professional service of highest order with a commitment and passion to
grow in knowledge of Information Technology with our clients and suppliers.
1) Provide high order Computer Hardware and Software Solutions to our Clients.
2) Provide our Clients with long term commitment and support in order for them to derive
full benefit from their Information Technology investment.
3) Provide up-to-date Computer Repair and Servicing to our Clients.
4) Enhance Information Communication Technology literacy by discussing with and
informing our Clients to the best of our knowledge and experience.
Epic Computer Solutions
Company Profile
Target Markets
Our selected vertical markets include;
i) Retailing
ii) Manufacturing and Production
iii) Banking and Finance
iv) Central and Local Government
v) Training Institutions and Schools
vi) the Informal Sector
EPIC Computer Solutions has a strategy to provide a comprehensive array of services which include
the following;
i) repair and service Computers
ii) full Computer Maintenance and Support
iii) assemble and supply Computers
iv) order and supply branded Computers
Epic Computer Solutions
Company Profile
Computer Service Agreement (once off)
between
_____________________________________________
(herein referred to as the Organisation and)
EPIC COMPUTER SOLUTIONS
_________________________________
(herein referred to as EPIC)
1. Duration of Agreement
i) This Agreement provides strictly for a once- off Computer Hardware and Software
full service including the resulting technician service report thereof.
ii) Other subsequent once- off Computer Services may be scheduled as and when
preferred by the Organisation.
iii) Payment for the Contract may be effected upon completion of the job.
2. Computer Service and Repair
i) EPIC undertakes to provide such service which will comprise the following;
-full cleaning and vacuuming of equipment
-checking and lubrication of mechanical parts
-complete virus, Spam, Spyware Scanning and Updating
-full PC performance fixing and or upgrade recommendations
-computer hard disk diagnostic scanning, error checking and Defragmentation
-repair and re- installation of Software.
ii) All Computer Servicing will be conducted on site at the Organisation but Epic
reserves the right to transfer equipment to the Company workshop if necessary.
iii) The Organisation may inform EPIC on the dates to conduct this once- off Computer
Service.
iv) The Organisation undertakes to provide reasonable access to their premises and staff
for EPIC’s technicians to conduct the job.
v) For the Organisation to derive maximum performance and reliability from their
equipment- procedures applicable to the use of the equipment will be recommended,
the Organisation agrees to adopt and apply such reasonable measures.
Epic Computer Solutions
Once off FULL COMPUTER SERVICE CONTRACT
vi) EPIC will service the following main Software packages under this
Agreement;
-Microsoft Windows XP and 7 editions
-Microsoft Office Professional- 2003, 2007, 2010 and 2013 editions
-Antivirus Packages
-Performance tuning software
vii) The Organisation will be required to provide the necessary original or backed up
software copies for purposes of repair and re- installation.
viii) EPIC recommends full data back- ups by the Organisation and EPIC will not be liable
for any loss of data.
3. Service Charges
i) The full service charge as stipulated in the Service Schedule shall be payable upon
completion of the once- off Full Computer Service.
There will be NO NEGOTIATION of instalments regarding payment.
ii) The signing of this once- off Computer Service Contract effects that there will be no
payment refund of any sort or review of the Terms and Conditions of the Contract.
4. Exclusions
i) All service in terms of this Agreement shall not include the following;
-any damage resulting from user negligence, misuse or accident, failure or fluctuations of
electrical power
-any damage as a result of any acts of nature such as thunderstorm lightning or any other
In case of any of the above situations EPIC will assess the extent of damage and diagnose best
recommendations as applicable to the problem at hand.
5. Arbitration
i) The parties herein agree to submit any disputes arising from the implementation of
this Agreement to a committee of Arbitrators consisting of the Chairman of the
Computer Supplies Association of Zimbabwe (COMSA) and the President of the
Computer Society of Zimbabwe or persons appointed by them.
ii) The parties further agree to accept the decision of the Committee of Arbitrators as
final and binding.
iii) The costs of Arbitration will be equally covered by both parties.
Epic Computer Solutions
Once off FULL COMPUTER SERVICE CONTRACT
SCHEDULE FOR FULL COMPUTER SERVICE CONTRACT (once off)
Date of once off FULL COMPUTER SERVICE: ___________________________ .
CHARGE:
US$14 per Single Computer
-The above charges also include laptop and desktop Computers connected to a network
-Under this Agreement the Organisation will provide all spare parts required for all repair and
upgrade purposes.
Signed at __________________ On this ________ Day of _________________ 20____ .
_____________________________ ________________________ .
(on behalf of the Organisation) (Witness)
_____________________________ _________________________ .
(on behalf of EPIC Computer Solutions) (Witness)
Epic Computer Solutions
Once off FULL COMPUTER SERVICE CONTRACT
“because of their very nature Computers can and do fail. ‘PREVENTATIVE MAINTENANCE’ involves
performing certain practices on a Computer so that the Computer will function reliably over time”
Preventative Maintenance Service Agreement
between
____________________________________________
(herein referred to as the Organisation and)
EPIC COMPUTER SOLUTIONS
_____________________________
(herein referred to as EPIC)
1. Duration of Agreement
i) This agreement will exist for a period not exceeding 3months after its signing
and may be extended every 3month period thereafter as preferred.
ii) Either party may cancel the Agreement upon rendering a written notice of
two(2) calendar months.
iii) Payment for the Contract must be effected upon signing of this Agreement,
NO WORK will commence until such payment has been cleared with EPIC.
2. Preventative Maintenance and Repair
i) Epic undertakes to provide such Preventative Maintenance which will
comprise the following services;
-full cleaning and vacuuming of equipment
-checking and lubrication of mechanical parts
-complete virus, Spam, Spyware Scanning and Updating
-full PC performance fixing and or upgrade recommendations
-computer hard disk diagnostic scanning, error checking and Defragmentation
-repair and re- installation of Software.
ii) All preventative maintenance will be done on site at the Organisation but EPIC
reserves the right to transfer equipment to the Company workshop if necessary.
iii) The Organisation may inform EPIC on the dates to conduct the Preventative
Maintenance Services after every monthly period during each Quarter of the
Contract.
iv) The Organisation undertakes to provide reasonable access to their premises and staff
for EPIC technicians to conduct the Preventative Maintenance work.
v) For the Organisation to derive maximum performance and reliability from their
equipment- procedures applicable to the use of equipment will be recommended, the
organisation agrees to adopt and apply such reasonable measures.
Epic Computer Solutions
Preventative Maintenance Contract
vi) EPIC undertakes to conduct repair work on equipment within a day of
hardware or software malfunctions being logged.
vii) EPIC will maintain and support the following main software packages under this
Agreement;
-Microsoft Windows XP and 7 editions
-Microsoft Office Professional- 2003, 2007, 2010 and 2013 editions
-Antivirus Packages
-Performance tuning software
viii) The organisation will be required to provide the necessary original or backed up
software copies for the purposes of repair and or re-installation.
ix) EPIC recommends full data back- ups by the Organisation and EPIC will not be liable
for any loss of data.
3. Service charges
i) The full service charge as stipulated in the maintenance schedule shall be payable
upon signing the commencement of each and every Quarter of the Preventative
Maintenance Contract.
ii) The signing of the Quarterly Contract effects that there will be no payment refund of
any sort or review of the terms and conditions of the Contract.
4. Exclusions
i) Repair and Maintenance in terms of this Agreement shall not include the
following;
-any damage resulting from user negligence, misuse or accident, failure or fluctuations of
electrical power
-any damage as a result of any acts of nature such as thunderstorm lightning or any other
In case of any of the above situations EPIC will assess the extent of damage and diagnose best
recommendations as applicable to the problem at hand .
5. Arbitration
i) The parties herein agree to submit any disputes arising from the implementation of
this Agreement to a committee of Arbitrators consisting of the Chairman of the
Computer Supplies Association of Zimbabwe (COMSA) and the President of the
Computer Society of Zimbabwe or persons appointed by them.
ii) The parties further agree to accept the decision of the Committee of Arbitrators as
final and binding.
iii) The costs of Arbitration will be equally covered by both parties.
Epic Computer Solutions
Preventative Maintenance Contract
SCHEDULE FOR QUATERLY PREVENTATIVE MAINTENANCE CONTRACT
Date of Commencement: ______________________________________________ .
CHARGE:
US$20 per single Computer
-The above charges include laptop and desktop Computers connected to a Network.
-Under this Agreement the Organisation will provide all spare parts required for all repair and
maintenance purposes.
-This Agreement will only be signed simultaneously with full payment by the Organisation
marking the beginning of the Quarterly Preventative Maintenance Contract.
Signed at ___________________________On this _________________ Day of ____________________ 20____ .
_______________________________________ ____________________________________
(on behalf of the Organisation) (Witness)
________________________________________ ____________________________________
(on behalf of Epic Computer Solutions) (Witness)
Epic Computer Solutions
Preventative Maintenance Contract
