Scribd
Upload
253 views2 pages

Steps To Change IB Password Via The "Forget Password" Option

To change your IB password via the forget password option: 1. Go to the bank's website and select "forget password" 2. You will then need to select from one of three authentication methods: online SMS OTP by entering your login details to receive an OTP, online card/pin authentication by entering your debit/credit card details, or requesting a pin mailer be sent to your registered address. 3. Following authentication, you will enter new login and transaction passwords, and receive a confirmation message that your password has been changed.

Uploaded by

Ramloll Maharishi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
253 views2 pages

Steps To Change IB Password Via The "Forget Password" Option

To change your IB password via the forget password option: 1. Go to the bank's website and select "forget password" 2. You will then need to select from one of three authentication methods: online SMS OTP by entering your login details to receive an OTP, online card/pin authentication by entering your debit/credit card details, or requesting a pin mailer be sent to your registered address. 3. Following authentication, you will enter new login and transaction passwords, and receive a confirmation message that your password has been changed.

Uploaded by

Ramloll Maharishi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 2

Steps to change IB password via the “Forget Password” Option

• Go to: https://www.sbmgroup.mu/
• Click on “Log on to Internet Banking” on the top right corner
• Select “Mauritius”
• Once on the login Page, click on “Forgot password?” option
• Select from :
(1) Online SMS OTP
(2) Online Card/Pin Authentication
(3) Pin Mailer
1. Online SMS OTP
• Insert Login ID
• You will receive an OTP (One - Time Password) on the mobile number and e-mail
registered with the Bank. (In case you do not receive the OTP, click on “Generate OTP”)
• Insert the OTP and press on “Continue”`
• Insert login Password
• Retype login Password
• Insert Transaction Password
• Retype Transaction Password
• Press on continue
• You will receive a confirmation message
• Then click on “Go to Login Page”

1
2. Online card pin authentication
• Insert Login IB
• Insert Customer ID
• Select Mode of registration from ATM/Debit Card or Credit card and click on “NEXT”
• Insert Card Number
• Insert Card Pin
• Insert Card Expiry Date (format MMYY- e.g:0119 for January 2019)
• Press on “NEXT”
• Insert Login Password
• Retype Login Password
• Insert Transaction Password
• Retype Transaction Password
• Press on continue
• You will receive a confirmation message.
• Then press on “Go to Login Page”
3. Pin Mailer
• Insert Login ID, Customer ID, First Name, Last Name, Mobile Number ( Including Country
code) and press on Continue
• Verify User details and click on Submit
• You will receive a confirmation message

Please note that your new password will be sent by post on the address you
registered with the Bank.

You might also like