Telephone Voice Recording System

Chapter 1 Brief Introduction

Our company combines the advanced voice technology and the large capacity floppy disk technology
by introducing the new Multi-Channel Digital Recording System with great performance, which can
simultaneously perform extra-long time recording, Incoming and Outgoing call display and call time as well
as storing them in devices for the multi-channel telephone, thereby enabling the administrator to monitor
the channels in real time without disturbing the conversation.

The telephone commercial voice recording system consists of the automatically recording and
real-time monitoring software and hardware for the process of both sides during the call. Audio-recording
adopts the common international voice process and compression technology conformed to CCITT
standard. It samples, digitalizes, compress and save the voice signals to the computer disks. Audio-play
decompresses and plays the voice datum of the storage devices on the external sound -boxes or
earphones. It serves for the essential tools of the production scheduling, service hot-line, police-alarm,
fire-alarm, bank commission, securities and so on fields.

Our Products all Pass for CE/FCC Authentication, Countries where our products are used: South
and North America, Middle east, Hong Kong, Macao, Taiwan, Singapore, Malaysia, Indonesia, etc.,

Basic Features:

1. Supports Windows 2000 / XP / 2003/ Windows7/Windows8/Windows2008/Windows2012

2. Provides USB device for 2 Channels ,PCI Card for 4, 8 and 16 Channels and Digital Recording for
30B+D (*30)

3. Can monitor real time conversations on every line.

4. Support 3 video modes or customization : Auto-recording, Voice-control and Manual recording by

using the keys

5. Can list and print out all the Incoming / Outgoing / Missed calls. Supports the conditional inquiry and
special remarks.

6. Can record the call directly. Supports simultaneous recording of direct phone and extensions.

7. Has an auto backup feature. The system backs up the files onto your CD Writer. Supports auto fold
repeat.

8. Has the incoming customer management system to identify the Incoming calls and the screen Pops
up automatically.
9. Can program the starting time and finishing time for a recording. Can also be programmed to record
during a specific period of time or a day.

10. Subscribers can customize the phone number that should not be recorded in the special list, for
example, when dialing 8888,169 or 163 to access the internet. The system does not launch the
recorder then.
11. Have operation logs to record all the operations and activities.

12. Enables privacy on some lines for a specific subscriber. Can setup password protection for individual
subscribers besides the supervisor password for the administrator.

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 Telephone Voice Recording System

13. The external phone cables, extension cables, ISDN catalog cables, output cables for the wireless
interphones are applicable.

14. Alarm information is displayed on the screen or by an e-mail incase of emergency

System Characteristics

1. Easy to install and operates efficiently with good stability and reliability.

2. Supports Duple/Quintuple/Octuple compressions and saves in WAV format.

3. 16Ch card with Octuple compression can optimally and simultaneously record for single device with
160Ch Digital card. Optimally and simultaneously record for single device with 300 Ch. And the
channels do not interfere with each other.

4. Supports enquire, play and monitoring for the network.

5. In-built media player can directly check and play music.

6. Original recording technology for the exchange can be equipped to the toll system of the exchange to
record till the extension to save the hardware cost. It can also record costs for the direct line phone.

7. Can setup the inquiry whether recording for one extension or not till the extension names. Subscribers
and department.

8. Supports many languages like Simplified Chinese/Traditional Chinese/English/UAE.

9. Language packages are available to add a local language by the users themselves.

10. Supports FSK/DTMF dialing in display mode. When an Incoming call comes, the customer’s detailed
information is displayed. Also supports the seat Popup information for the local domain. By Double
clicking the Caller ID you can add the number to the Phone Book or Customer Database.

11. Can automatically record to DVD.

Chapter 2 Installation

2.1 Hardware Requirement

Suggested PC CPU P4 / 2.8 GHz or above
Suggested Memory 512 MB or above
Suggested Hard Disk 80 GB or more *

USB/3000 USB/3000 4000/5000

Card Series Card Series Card Series
Without With Duple With Octuple
Compression Compression Compression
PCM ADPCM G.729
35 Hours/GB 70 Hours/GB 280Hours/GB

Note: Please use a good branded PC for important applications in places like Banks, Police Control
Rooms, Call Centers, etc., as they have advanced Power Management features in CMOS to save power
when idle.

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2.2 Recording Card Installation

1. Turn off the PC, remove the power cord and the chassis cover.
2. Insert the Recording Card into the PCI slot. Press the card firmly and install the bracket screw which
secures the card firmly to the computer chassis.
3. If you use more than one card, please insert them in PCI slots next to each other. (Usually mark PCI 0
as the first card, or the slot near the CPU as the first card.)

4. Connect the phone line using a T connector, by connecting one side to the Telephone or PBX, and the
other side to the Recording card, as shown in the following page.

5. Connect the speaker or an earphone to the audio jack on the ZS3100 series recording card. S4500
series is play with the Sound card.

2.3 Hardware Installation and Cable connection Illustration

Before plug in recording card or USB box into PC ,Please:
a. Turnoff PC;
b. Plug card to free PCI slot ;
c. Connect telephone to record card 。

ZS2101/ZS2102/ZS3002 USB BOX install and connection guide （Voice file is *.Vc2）
a. Connect the phone wire to the Recording Box’s LINE1, TEL1 is down-lead to Phone as showed.
b. Connect the USB cable into the USB port in the PC.

If the Power led on the Recording box

Is ON & the RUN led blinks, you have
successfully installed

USB Cable to
PHONE LINE PC

USB Box Connector mode：

LINE TEL LINE TEL US

2 2 1 1 B

Line Line
USB Cable

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 Telephone Voice Recording System

ZS-3108 Connecting: （Voice file is *.Vc2）

3108 Packing list：3108*1，USB keypro*1，Software CD*1，RJ11 line*4
4
3016 Packing list：3016*1，USB keypro*1，Software CD*1，RJ45 line*4

Line2
Line1

31Series Audio Output

ZS-3016 Connecting: （Voice file is *.Vc2）

Line3
Line4
Line1

Line2

31xx Series Audio Outpu

t

ZS-3208 Connecting: (Auto Welcome voice player & Leave Messages) （Voice file is *.Vc2）
3208 Packing list：3208*1，USB keypro*1，Software CD*1，RJ11 line*4
4
3216 Packing list：3216*1，USB keypro*1，Software CD*1，RJ45 line*4

Line1 Line2

32xx Series Audio Outp

ut

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 Telephone Voice Recording System

ZS-3316 Connecting: PCIe （Voice file is *.Vc2）

3308 Packing list：3308*1，USB keypro*1，Software CD*1，RJ11 line*4
3316 Packing list：3316*1，USB keypro*1，Software CD*1，RJ45 line*4

Line3
Line4
Line1

Line2

33xx Series Audio Outp

ut

ZS-4304 Connecting: (Voice file is *.NTC)

4304 Packing list：4304*1，USB keypro*1，Software CD*1，RJ45 line*1
4508A Packing list：4508*1，USB keypro*1，Software CD*1，RJ45 line*2
4516A Packing list：4516*1，USB keypro*1，Software CD*1，RJ45 line*4

Line3
Line4
Line1

Line2

43/45xx Series Audio Output by sound ca

rds

ZS-4508A Connecting: (Voice file is *.NTC)

Line3
Line4
Line1

Line2

43/45xx Series Audio Output by sound cards

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 Telephone Voice Recording System

ZS-4516A Connecting: (Voice file is *.NTC)

Line3
Line4
Line1

Line2

43/45xx Series Audio Output by sound cards

ZS-D5430 Connecting: (Voice file is *.VD8) USB keypro*1，Software CD*1

5430 Packing list：5430*1，703 line*2，Hi-Impedance*1，Coaxial Connect*4
5360 Packing list：5360*1，703 line*4，Hi-Impedance*2，Coaxial Connect*8

Incoming line (Coaxial)

connect to 703 cable

OUT_RJ45 connect to
PBX,with 703 cable

Sample2: Out line is RJ45:

OUT: Output to PBX

PRI LINE (RJ45)

IN: input port

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2.4 ZS-D5430/D5360 series card install guide :

1. turn off PC , cut power .
2. select free PCI slot, insert ZS5430 card。
3. connect coaxial cable or network cable to record card
4. Green light always running ,that mean connection perfect, orange light twinkling, mean
connection not good.
5. Recording software use PRI signal default at first time , if want use SS7 or R2 signal , change
setting as follows:open C:\MDR， find pm_config.exe and open it , can change signal mode.
Signal mode : default is PRI , can change to TUP/ISUP/CAS , and CN/R2 CAS.

PRI SETTING

CAS SETTING

Realtime listen port 58002

Listen port58002

All setting change finish ,click modify

2.5 Recording Software Installation

After installing the recording card, start the PC and install the Recording software.

1. Double click the Setup.exe file in the Installation CD. Setup Wizard will guide you through the
installation process.
2. A shortcut will be added in the Desktop and in the Program menu under All Programs.
3. Then, the Recording System software will run automatically.

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The intense suggestion makes the computer hard disk the district, the system default the
VOC folder deposit in the D:, the user may elect in addition other addresses

1. The default setup path is C:\MDR and the default recording file path is D:\VOC
2. If your hard disk has no partition and only the C drive, then the setup path and the recording path will
be C:\MDR and C:\VOC respectively.
3. If your D drive is a CD-ROM drive, then click ‘System -> Advanced ->Disk Management’ and
change it to write able hard disk.

4. Insert the Keypro (software dog)

Insert Keypro (software dog) , Windows will display “UDA V3 ” or “UDA V5” , open CD\Driver\
keypro driver\SoftDogInstdrv.exe, click install driver button , until .installed successfully .

2.5.1 Installing the PCI Card drivers ( for example at Windows7 32bit)

a. Turn ON the PC, Windows OS will automatically detect the new PCI card, right click desktop
\computer, open manage
b. install from a list or specific location (Advanced) .
c. TVRS Software CD：
Choose the Destination, find the Driver folder and click Next. The
system will now install the drivers. .

Detail steps as below :

At computer management ,click device manager

Will find other device which remark yellow exclamatory mark
ZS3100/ZS4500/ZSD5430/ZSD5360/ZS5016/ZS3308/ZS3316 series will display
“other PCI Bridge Device”
ZSU2100/U3002 will display “unknown device”
Usb keypro will display “UDA V3 ” or “UDA V5”

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 Telephone Voice Recording System

Select other device , right click , select

update driver software

Select browse my computer for driver software ， and choose correct driver folder, click Next

Click install this driver software anyway .

Until anyone card installed successfully

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 Telephone Voice Recording System

2.6 card series type select :

At first time when start open recording software , will popup choose hardware type w
indow , must select correct card type with packing box mark series type。

PCI3100 : support ZS 3108/3016/ZS3308/ZS3316 series.

PCI3200 : support ZS3208 voice mail feature card.
PCI4200-4300: support ZS4200/4300/ZS4500 series。
PCI5016 : support PANASONIC digital telephone record。
PCI5130 : support ZSD5130。
PCI5230-5430: support ZSD5230/D5330/D5430/D5360。
PCI4200-4300&5130: support ZS4200/4300/4500 together with ZSD5130。
PCI4200-4300&5230: support ZS4200/4300/4500/ZSD5330/5430。
PCI6016 : support ZSDD6016 /ZSD6024/ZSD6008, digital recording card
PCI6100: support ZSD6100 digital record card
PCI5016&6016: support ZSD5016 and D6016 work together at same PC。
PCIE6430: support PCIe interface E1/T1 card

2.7 Uninstalling the Software

Goto Desktop, Start menu -> All Programs-> Telephone Recording System-> Uninstall Telephone R
ecording system

Note: All user database and recording files in the folders: MDR, MDR BACKUP, ZDR and VOC will not be
removed. If you want to remove it completely, you should delete all folders individually.

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Chapter 3 Software Operating Instructions

3.1 Main Menu (Console) Default passwords is: 88888

The system displays the main menu on execution.

The Main menu Includes: Menu, Shortcut function button, Channels Status & Run info

Channels Status: real time showing each Channels work status, (Recording, Free, Incoming caller,
Dail Number, speaking Durations….)
Run Log: This stores the history of important information so that it can be easily traced anytime.
Note: The log is stored as run.log in C:\MDR and the files are automatically deleted when they exceed
200 KB. They are also stored in the backup files
1. Incoming Call Numbers: Can save the details of the incoming call numbers. Setup:
Tools-> Advanced-> Save the detailed incoming call in CALLID*.TXT”.
2. System Information: Shows the channels for the current card and the card type.
3. Status Bar: Shows the available recording space and log history.

3.2 System Setting

Consists of Special Number Management, Auto Backup, Recording Work Time, Advanced Setup,
Channel Setting, Hard Disk Management, Extension Management, Password Setup, PBX Setting,
Alarm and Seats Setup.

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3.2.1 Special Number Management

Here have 2 come true functions:

Not record special Number : You can set some special phone numbers that should not be recorded, for
example, when you access the internet or a fax call or a private call.

If check here, is only

record following special
Number in the list

Only record special Number, the other call all not recording
Sample: if only the record 10000 NO. setting same for this step.
1. choose the ‘Record Special Number Only
2. put in the 10000 Tel NO.

3.2.2 Auto Backup

1. Database Auto Backup (indexmain.mdb)

When a call is finished, the call log data will be stored in the indexmain.mdb and in the Backup Database
file. The default file name is D:\MDR BACKUP\Index2005-11.mdb, where ‘2005-11’ is the year (2005)
and the month (11). Every month the system will automatically take backup of this database.

2. Backup recorded files at

regular intervals. (You can set a
time interval in minutes).
Default value: Not checked, interval
is 30 minutes.

System will Convert the Voc file to

3.2.2.1 System Files Backup:
WAV when Auto BackUp

The User can customize the path

for the Auto Backup.

Default path is : \MDR BACKUP

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 Telephone Voice Recording System

3.2.2.2 Voice Files Backup

When a channel is recording, pause the backup (when using a slower CPU, backup will affect the
recording quality): The subscriber can customize the time for the Auto Backup. The system will
automatically backup the data into and save in the designated path.

17:00

F:\database\date

BackUp Recording files automatically, Interval is (min): can user-defined the Time, System will
BackUp the file to save in the designated path by 30 minutes. same the picture.

"Daily Backup recorded files automatically" Set the Backup start time. If the start time is 17:00, the
system will automatically backup the file at 17:00 and save in the designated path.

Auto Backup to DVD or CDRW (Nero 6.0 or above has to be installed): When you enable this option,
as shown, and setup the path for the DVD or CDRW, the system will backup the files to the DVD or CDRW
at a specified interval of time.

InCD Path: is NERO software’s function, system will scratch the DVD disc which writes to regard
as the hard disk to deposit the Voice files, uses this function to be allowed immediacy to read in
the data

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 Telephone Voice Recording System

3.2.2. 3 FTP Backup:

Launch the FTP Backup function. Enter the FTP server’s IP address and port number (usually port 21)
and the accessing user’s user name, password and the backup path For the FTP, the system will upload t
he list of voice files on the server’s port to the designated FTP path.

192.168.0.152 123456

21 ******

＼tvrs

Note: The ZS-U2100 series products havn’t this functions

3.2.3 Initial Number Process (Head code)

In order to identify phone numbers from the phone book or customer database, you have to delete or
correct some abnormal Caller IDs and dialed numbers that have the telecom service headcode.

Headcodes
For example, you are Dialing out 1790901022222222. Here 17909 is the headcode for the telecom long
distance call service. The system has to Filter this headcode to search the correct information in the
customer database (customer.zcsm).

System Filter the HeadCode shows

Dial No.: 17920201012345678
0101234567890
90

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 Telephone Voice Recording System

3.2.4 Disk Management

Please select a Disk to save the recorded files

Enter a Drive name to store the recorded files. (Do not enter a Read-only disk like a CDROM or a
DVDROM drive.) The default drive is D: (If drive D: does not exist, then it is stored in C)

To Compress the Recording Files

In order to compress the voice recording, set “Y”. This would help you save disk space.
(Note: The default value is “Y”.), D5130/D5430 can’t support N option.

Compression Rate:
Set 2 Rate compress is the Hardware compressing by hardwre, can recorder 70 hours HDD/G,
the Voice file format is *.vc2;(ZS-U2100, ZS-3100 series products default this setting)
ZS-4500, D5130/D5430 series is 8 rate compress by hardware, can recorder 280 hours
HDD/G, the file format is *.NTC & *.vc8 , If choose “N” is Create the voice is *.WAV files.,
but for D5130/D5430 card , just support compress mode.
Low HDD space warning
When the remaining hard disk space is less than the value specified, the system will popup a
Warning window and displays the remaining HDD space available and the remaining recording time
left, so that the operator will have enough time to deal with the situation. (Note: The default value is
500 MB.)
Max. Recording Length (in Minutes)
It is a good practice to avoid generating large recording files. The default value is 60 minutes for a
single recording file. You can also use "FULL TIME RECORDING”, “AUTO SPLIT RECORDING” files
in this size.
Loop Recording (erase earliest recorded files when there is no space):
Will automatically delete the first recorded files when there is no remaining space in the selected
partition.
Reserved HDD space value (MB):
Will automatically alarm and stop recording when the available space is lower than this value. Used
for designated the C disk as a storage device for the voice files when there is lack of system resource.
Leave space for the virtual memory to avoid using up the system resources as it may cause the
system to crash.
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 Telephone Voice Recording System

3.2.5 Extension Management

By using the TRK recording (recording the extensi on conversation work with the Call Accounting
Software) and it can be very effective. Can identify the user‘s name, department, password
corresponding to an extension and to find out whether an extension is recording or not.

Explain: If setting the EXT123 is not record, this Extension dial call out or incoming caller all not
record the list & voice in the database, if user need keep the record in the Indexmain.mdb,
can setting the “Y” in the “If KeepInfo”, but not save the Voc file.

Keep EXT record Command: If setting the Value is **123

When Setting the Extension is not record, system don’t save the recording list & Voice file, if
user feeling is very important for this talk, can put the key value **123 on the phone key-press
can activation system record the voice file for this phone
Note: this function need choose ‘User TVRS DTMF’ from PBX Setting

3.2.6 PBX Setting

Enable PBX trunk Rec.mode : trunk mode can receive bills from CAS.
Enable Output to Call Accounting Softwre:
If User havn’t the PBX, need Charge the Phone Record, Can choose this option With Open IP
channel to CAS (need install CAS)Setting on CAS
d. Sysmte\Database file setting\ Generales Informationj for Digital Recorder
e. Sysmte\Database file setting\Open Channel to Telephone voice Recording System
f. Choose PBX Type is ZDR2000 & save it

Use PBX Output info when record TRK: If the Out line DialNo. Can’t shows accurately by
TVRS, can choose this Optin use the PBX Output with Call Accouting System.

Use PBX Output info when record EXT: same for TRK this function

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 Telephone Voice Recording System

Open IP channel to call accouting software: use IP channel way connect CAS 。

Get Ext from Pbx dialnumber :TVRS capture EXT number from CAS with dialnumber match

Use TVRS dtmf : check out extension managerment

Get call information by matching Ext –number from Pbx bill : when recording card connect
with EXT telephone number ,and this telephone can not display dial number, can hit this option,
TVRS will capture dial number from CAS. note:TVRS- setting --channel setting—channel
number –type every one EXT number .

3.2.6.1 Recording on Trunk and get PBX Extensions:

when want get PBX extensions from CAS, Click System -> Advanced-> PBX Setting, Click on
Enable PBX Trunk Rec. Mode, Open IP channel to Call Accounting Software and save it.

Note: This function need PBX can Output charge by Call accounting system, the charge
bill include TRK, EXT, DialNO.( incoming/Outgoing) info etc.

Step 1: Choose with the red circle Enable PBX Trunk Rec. Mode & Open IP channel to CAS
picture, save it

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 Telephone Voice Recording System

Step 2: Enter the CAS System \Database File Setting. Choose 2 options like follow as picture and
Save.

Step 3 TVRS : Enter the Channel Setting as shown. Enter Line No. , Set Type to TRK. You can find the
relay number through the toll software using the phone to dial the external number with relay device. Setup
the corresponding channel and save. Restart the recording software to take effect.

TRK must be as same as the TRK number output from the Call Accounting Software. (You can pick up an
extension and dial out to see what the TRK shows in Call Accounting Software). Then input into TRK
column.

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 Telephone Voice Recording System

Step 4: When a call ends, wait for a few seconds, goto Search & Play and you can find the EXT
Column showing the Extension number.

3.2.7 Channel Setup

Line No.：Input the corresponding phone numbers or characters (only numbers and English alphabets)
to give indication of the channel.

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 Telephone Voice Recording System

Types: Trunk-Line, Direct-Line, Dial. The default is Line.

Available: This option is used to switch on the channel or to switch it off. Options: "Y"-Enabled and
"N"-Disabled. When option "N" is selected, the channel will not do anything.

Recording: Option "Y" allows you to record voice files. Option "N" forbids to record voice files. When "N"
is selected, the channel will only capture the DTMF dialed number and the Caller ID, and
the status line will display only blue letters. The recording file and the database will not be
saved.

Recording Mode: Click Rec. Mode field, you can select the Recording Mode. The system supports
3 recording modes ：PHONE (default), AUDIO and KEY.

PHONE: For normal Telephone line recording. (This is the Default Setting).
AUDIO: For microphone or Audio output line recording.
KEY: For recording a conversation by pressing a telephone key. The default key for recording is and
pressing # or simply hanging up ends the recording.

Seat: View of the fixed channel or channel numbers. The system can reflect the IP address for the seat
group, receive or send call to the subscribers to and allow the screen to Popup.

TRK Numbers: Input the TRK numbers in the Call Accounting System corresponding to the channel
numbers to perform recording till the extension.

Full Time Recording: This option is available only for Audio mode. When you want the channel to record
continually, select “Y”. Orelse select “N”.

Sound Trigger Recording Threshold: ZS-3100 series Value is: 1-11 scope, 1 is tiptop value
ZS-4500 series Value is: 0-38 scope, 38 is tiptop value

Silence Trigger value: only support ZS-4500 series, the Value is 0-38 scope, The value low is
be best sensitive

Ontime-Offtime: this option is contrapose of each channel working . Ontime is the time the channel
starts working and Offtime is the time the channel stops working. These two working
time zones have to be set.

Note: You have to restart the Telephone Voice Recording Software to activate it.
Line listen volume : If RX Voice in Telephone voice recording system is very low but TX Voice
is high , can change this volume value , from 0 to 38. change to 38 , the volume will have
best high voice.

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 Telephone Voice Recording System

3.2.8 Password

The system has default password protection. If you do not want the password protection, uncheck the
option “Enable Password Protection”.

Default Password is : 88888

User and Password

This operation can add and change operate permission , such as System Setting , Monitor, Delete
Recording, Recording Requiry, Exit, and Valid Date, etc., Select the button,mean enable this
operate permission ,remove choose then disable the function. The user also can enter the Authorized
channels like “01, 03, 05” or "01-05, 07-09”.

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 Telephone Voice Recording System

Add: can add new user ,default password is 88888.

Delete: delete some user ,include all permissons .
Password: can change current password .
Employee ID: just type employee ID
Effective date: from this day, current user active .
Effective days: from effective date, how long times can login with current user .
Authorized channel: enter type like 01,02 or 01-10 .format
Permission query time: enter type like 09:00-12:00 format
Permission query Dept: type department permission. the department get from CAS,
Permission query Ext: type search EXT permission. the EXT get from CAS,
Permission query number: entertype channel number .
Recycle bin: whether can set recycle bin .
Update remark: whether can type remark in webplay software.
Web admin: hit this option, current user can login Web player ,and settingsomething.
Pickup files: when login web player software ,can give current account download permission .
System: can set all system functions
Monitor: can support listen conversation real-time
Delete recording: can delete voice files
Find-play: can support find and play
Exit: can close TVRS .
Note: update remark\web admin\pickup files , these 3 operations just work with webplayer.

3.2.9 Seat Setup (Popup Screen)

Enable IP Interface: By enabling this option, TVRS will use UDP protocol to send Customer Information
to IP address list in the Seats table. The default port is “1972”.

This Function is only

support With PBX
Phone transfer Popup

If setting 010,0755 headCode in here, all

This headcode incoming caller all only
The Group is can setting same name in popup to thisIP address
the Channel, the line incoming caller will
only Popup to this Group IP address

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3.2.10 Advanced Setup

Language: Set the Language for the interface. Default is AUTO The software detects the language
from the Operating system automatically. USER: The user sets the language. (Advanced
Tool->Edit Local Language)
System include support ARA，French，Hebrew，Korean，Poland，Spanish，Turkish，
Portuguese，Vietnam… language

Playing through the Sound Card: Use the sound card to playback the recorded files, ZS4500, D5130,
D5430 Series all through the sound card to play .
Save No answer incoming calls: This can be used to save an unanswered call log to the database
Default Value: Disabled.
Only Record Incoming Calls: If this is enabled, then the outgoing calls will not be recorded.
Default Value: Disabled.
Enable Sound Alarm: Default Value: Disabled.

Hide screen after startup: When this option is enabled, after startup the system will hide the main
software interface. It will only show a small icon with "LOGON" on the top left screen.Click "LOGON"
and enter the User ID and Password to logon and full screen will appear. Default Value: Disabled.

Recorder Server IP address: is support the Monitor listening channels by the local area network
Can use the RecorderPlayer tools running on each PC be checking
& playing the voice file.

Sound Card Voice Amplification: Adjust the volume level when playing back through the sound card.
Default Value: 1.0

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 Telephone Voice Recording System

Allowable Minimum Recording Length(s): If a call is less than the Minimum Recording seconds, then it
will not be recorded. Default value: 15 seconds.

Duration limit(second): more than setting time ,will cancel this record.
Cancel Record Command: can press a key or a combination of keys on the phone to cancel the
current recording. Default Value: #99#

Key Mode: Keycode for Starting Rec. – By pressing Default Value: *

Key Mode: Keycode for Stopping Rec. Default Value: #
The default key for recording is * and pressing # ends the recording.
Only record incoming calls: only record incoming calls , can’t record outgoing calls
Only record out calls: only record out calls , can’t record incoming calls

3.2.11 Setting an Alarm

The main setup window shows how to e-mail the alarm information. Enter the sender’s SMTP address, U
ser name and password and the receiver’s email address.

Input the Mail sender Username

& password

Setting the need Warning

channels condition

Warning time: can setting what time can enable send warning email , others times warning no
need send email .

Warning day: from Monday to Sunday , can select every day send or not send email.

Holiday setting: can type anytime or holiday , enable send or not send email to administrator.
Type format: year/month/day.

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Channel warning setting

Enable channel setting: change to Y, enable warning setting .

Idle time over time warning value(min): over this time , will have IDLE warning
Busy time over time warning value(min): over this time, will have busy warning ,and send to
administrator

3.2.12 Work Time

The WorkTime is be dead against

all Channles recording work start
time & end time

Can setting 4 mode time phases

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 Telephone Voice Recording System

3.2.13 Reply Setting (this function only support ZS-3208,ZS-U3002 products)

There are reply & leave words function, if ZS3208, U3002 series can setting here

1.Setting

Starting up this option, the function of leaving word will be in operation. The startup is to set
the default value as “0” and the default unit as “S” on the dextral “the longest leave
messages ”.
Note: setting the default value as “0” is to support the longest time of leave messages.

Exiting the instruction of Auto-answer or leave messages

If it is unnecessary to start up the function of auto-answer and leaving word, please break
by inputting a instruction such as #* on the telephone.

Setting:
Auto-answer and leave messages

To start up the function auto-answer

and leaving word, we need to set the
sound as the follows: put the tip sound
file( must be VC2 format) under MDR or
other list, click the dextral option button
to enter sound list as the picture.

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2. Time Setting

Time setting is to add the auto-answer and leave messages start to end periods of time. By time setting all the
incoming calls can share the function of auto-answer and leave messages during these periods of time.
The software provides 4 periods of time to be chosen.

3. Holidays And Festivals

Same the photo, Sunday and Saturday is select , this 2 days will Auto starting the Welcome
voice and leave message.

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4. Setting of channel leave messages

The channel number in the channel must be filled out completely to ensure all auto-answer
and leave messages function to be available

Setting leaving state

Starting up this option can set the exterior line in leaving state. We can set this item when
one of exterior lines has nobody answer in a certain time: set “setting leave state instruction”
and “setting come back state instruction” on the right-hand. for example the picture has set
them as ## and ** respectively.

Method of usage: when off exterior line of phone, please press ## directly to set leaving state.
When come back to your seat, please press ## directly again to set working state.

Note: the self-answer and leaving word function can’t be in effetive if channel isn’t set.
1. When the leaving state has been set, the system will answer the record of leaving state
preferentially.
2. When the leaving state hasn’t been set, the system will answer with the record of holidays
and festivals.
3. When statutory holidays hasn’t been set, the system will answer with the record file of
Monday to Sunday.
4. If Monday to Sunday hasn’t been set, the system will auto-answer with the setting of time
section,

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 Telephone Voice Recording System

5. How to query

If you want to query the leaving messages record, please into Find and Play, click
Complex Search, and pitch on missing call and RECORDMESSAGE. As the follow picture
shows: pitching on missing call and RECORDMESSAGE and clicking “show result” will
show all types of record of leave messages.

3.2.14 PCI4500B setting:

ZSD4500B card have warning message and beep feature .

Record warn path: select warning message file, can hear warning message when start
conversation
Beep warn path: when conversation , can output beep voice interval some times.

Beep warn interval:

change interval time

Enable call in record warn:

just for call in contain warn
message .

Enable call out record warn:

just for call out contain warn
message

Set PCI4500 voice:

click this button , save all settings
.
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 Telephone Voice Recording System

3.2.15 Group

This feature is simple CRM function,

Group name: type customer name .
Group number: type customer telephone number .
Description: give every customer description .

When agent dial and record customer number ,

at find & play can search by group name

3.3 Find & Play (Recording Search)

Record Search It’s very easy to search and to play the recorded voice files from among many
number of recorded voice files. Click "Find & Play".
Play: select a recording list Click "Play” button . system will automatically play the selected file. If you want
to play the voice file with the default media player (Windows media player), please click “Extract the voice
files” and save using the *.wav format.

Can open the Month Indexmain.mdb

files by Search & play

Refresh: Displays the latest updated call history and shows the current recording.

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Notes : While monitor l i s t e n n i n g , the voice player does not work. You should exit th a t
before running the voice player.

Can transform the Voice

file to *.WAV format
files by Search & play

3.3.1 Complex Search

Complex search condition: Contains Line Number, Channel Number, UserName, Note, Handled BY,
Operation type, EXT, password, number of ring ,start time and end time etc. to search and f
ind result . It helps you to search according to Incoming, Outgoing, NOAnswer, Audio, RecordingMes
sage, Normal and Important type record.

Call List Report: The recording files generate a report that can be printed and saved.
Channel Sum Report: The call duration and phone numbers of the voice files can be printed and saved.

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 Telephone Voice Recording System

Backup: Click Backup to back up the data to a specified directory. Each backup folder include the
every Voice file * Indexmain.mdb database

Choose the backup path

The Voice file save rule:

1. The Voice file default is save in D subarea harddisk D:\VOC \

2. each file is save in (20071011) 20071011 <-> Year, Month, Day folder under VOC folder.
3. Recorded files are named in such a way that they do not get repeated.

For example: File name 2007101109173100070102515225525.wav means a recording file for

20071011 <-> Year, Month, Day
091731 <-> Hour, Minute, second 0007 <-> 7 channel
0102515225525 <-> DialNo. (support 50 bit dial Number)

4. Indexmain.mdb Database is save in MDR folder,

There are month indexmain.mdb & Indexmain.mdb in the Backup folder under MDR

3.4 Monitoring a Conversation

There are two ways to monitor a call:

1. Click on the Monitoring button and choose a Channel No.

You can listen to an ongoing conversation in that Channel via
an earphone or speakers. Click Return to quit listening.
( tool—advanced tool---show listen on main form)

2. Double click the wanted channel on the status column in

The monitor window.
The blue color changes to red. You can listen to an ongoing
conversation in that Channel using an earphone or speakers.
Double click again to quit listening.

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3.5 Tools

3.5.1 advanced tools

Remark month database: When at find&play type some remark, will update the remark to
month database .

Convert to MP3 file: Just for ZS3100 ZS4500 series , can create all voice files to mp3 format.
If useZSD6430 or ZSD6100,open c:\mdr\shcticonfig.ini, change the
DSP Coder=131 to DSP Coder=85。

Save detailed callerID: Description to callerid*.txt save callerID to database c:\mdr\callerID*.txt

Save detailed callerID: Description to callerid*.xls : save callerID to database c:\mdr\callerID*.xls

Reverse call direction: Hit this option ,will change call direction ,just work for ZS5300/ZSD5430.

Encrypt password: Can keep ADMIN password display or encrypt it.

Clear record without if backup： If enable Keep data time long, old data without backup bills
Will clear automatic.

Enable double AGC: Just for ZS3100 ZS2100 series, can enable AGC function.

Show listen on main form: Display monitor on main interface .

Show client channel status: At client software show channel status real-time.

Card model: Can re-select card model.

Box No.: Use Box No. support backup all files to server

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 Telephone Voice Recording System

DTMF sensitive : Just for ZS3100 ZS2100 series . range from0 to 3

Max length of dial number : Capture dial number length .

Stop recording When silence exceeds (sec.):

Is only for Audio mode record function, the default value is 12 sec.
If setting short low this time, the Voice will divide into more files.

Detect DTMF: Y can display DTMF, N ,disable DTMF number.

Keep data time long( month) : Keep indexmain.mdb save how many date record files

Get of EXT from the end of channel number: Just for D5430 card ,when enable DID function,
can get EXT number from DID number .

PBX record delay: How long wait CAS info .

Is ISDN channel: Just for ZSD5016 card series, if havn’t callerID , need hit it .

Multimeter: Only for ZS-4500 series:

If have a channels can’t record, can use this tools checking the line Voltage
1. choose the Channel ID,
2. press the Check button, tools will shows the Voltage
3. setting more than ckeck Voltage value to OffHook Voltage,
4. Save it & restart the TVRS software, system will checking this Voltage for this channel

The check Voltage is 23, Setting more

than value in OffHook Voltage is 26

3.5.2 miscellaneous

Warning when open circuit : just for ZS3100 ZS4500 series

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 Telephone Voice Recording System

Multi record: work together CAS, can create multi records by transfer calls
Save processlog: can try to solve some problem with processlog.
Get incoming area information: can capture area information when have incoming call
Output test record : create text record in d:\voc
Trunk polarity: just for ZS3208
Show number group information in description:
Abandon talking DTMF: abandon DTMF numbers when conversation, for analog card
Abandon PCI5000 talking Dtmf : can abandon Dtmf numbers when conversation for digital
signal card
Abandon free dtmf: when telephone line free , abandon Dtmf number at that time
Auto listen : choose someone channel ,when have conversation ,automatic listen it

3.5.3 Sql server

At setting SQL before, need restore SQL server database with empty database .
In CD \others\TVRS.mdf ,if empty database.

Use sql server : choose this operation can enable SQL server database .
SQL server : type SQL server IP address or SQL server name
Username : type username , often default is SA .
Password : type SQL password
Database : choose record database

1.5.4 Mysql
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 Telephone Voice Recording System

In cd, can find others \MYSQL \RECORD.SQL , can use this one empty file restore to
Mysql server

Use Mysql:
Mysql server: type mysql server IP address
Username ： type mysql username
Password : type mysql password
Database : type database

3.6 TVRS Client player

3.6.1 Search and play voice in a Network (LAN)

To Find & Play on the LAN, do as follows:

1. Install the Telephone Voice Recording System on the Client’s computer.

2. Share C:\MDR folder with full rights to all clients. Setting a Password by Admin’s User.
3. Share C:\VOC folder with full rights to all clients. Setting a Password by Admin’s User
4. Via Network Neighborhood to find under TVRS Server PC Shared MDR folder, running
the Client.exe programe, can Find & play, Monitor listening by Client
5. Create a shortcut on the Client’s desktop, Can Run the shortcut of Client.exe in the future.

3.6.2WEB Player software install guide

This manual for ->Windows Vista \ Windows7 \ Windows 2008 \Windows8
Internet Information Service (IIS) version 6.0 or above
Microsoft .NET Framework 2.0 or above
Microsoft Data Access Components version 2.8 or above
Notes: All these softwares must be install before install web software
If Windows have IIS and .NET Framework ,no need install them again

After successful installation of Recording software, do as follows:

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 Telephone Voice Recording System

1. install IIS and .NET framework

control panel---programs ( uninstall a program)—turn windows features on or off ,
install IIS and .Net framework . select these options as below:

Click OK button continue

2. Install MDAC_TYP2 (MDAC 2.8)

Open CD –web folder—install mdac_typ.exe file .
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 Telephone Voice Recording System

3. Double-click setup.exe start installing Trs_web. (The default port is 80).

5. Access C:\Inetput \wwwroot\Trs_web, open The Trs_web folder Properties -- Security ,

choose Edit ---ADD---Advanced --- Find now---selece IIS_IUSRS and IUSR 2 objects ,,
the permissions choose all option is Allow

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 Telephone Voice Recording System

Click find now , select IIS_IUSRS and IUSR 2 objects ,and click OK .

Permissions for IUSR and IIS_IUSRS , give them full control permissions ,and click OK button.

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 Telephone Voice Recording System

5 And add the c:\mdr folder same permissions like trs_web folder !!!!

6 Add virtual directory

Open sites—default web site—right click –add virtual directory

Type the alias name is MDR ,and type physical path .

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7 Add Environment Variables

my computer ----properties—advanced system setting --- advanced --- Environment Variables --
-system variables – path, click edit

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 Telephone Voice Recording System

Edit system Variable --- variable value: add the trs_Web work path address:
C:\Inetpub\wwwroot\trs_web\bin

8 configure IIS to create 32-bit worker processes. ( just for 64-bit OS)

Open IIS management , open Application pools

choose default appPool, and open set Application Pool Defaults

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 Telephone Voice Recording System

change the Enable 32-bit Applications to True ( default is False)

At last , restart PC , when turnon PC , Open IE ,at address ,type http://IP/trs_web

Web search address within the LAN: Example: 192.168.0.187/trs_web
Web search address outside the LAN: Example: 221.230.128.15/trs_web
If want to access the web outside the LAN, you should setup the local IP address and port on the
router within your LAN. This is usually entered in the virtue manager of the router.
Default Port is 80.

Login Web Player

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 Telephone Voice Recording System

After logging in, you can find the recording list and can hear the recorded files by directly clicking.

Click play button ,can play the voice file .

Configure SQL database , if TVRS use SQL database to record, trs_web software need setting s
ome too

At edit server list ,type the SQL database info.

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 Telephone Voice Recording System

Web site configure:

web site feature can add many TVRS ip address ,then can easily to access every TVRS records.

If unable to open the recording list window, disable the Popup Blocker as follows: Goto Internet
Explorer. Click Tools-> Internet Options->Privacy-> turn off pop-up blocker

*******************************************************
※Attach 1: How to restore database in MYSQL

Step1 Click create database , start create database。

Database name

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 Telephone Voice Recording System

Type MYSQL connect info

Click finish

Click ok

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 Telephone Voice Recording System

Click connect to database

Right click

Connect database

Create tables

Choose localhost

Click execute script

from file

Click execute script from file,

browser file record.sql which in CD ,
click OPEN, until show DONE

Click F5 button or refresh database 。

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 Telephone Voice Recording System

Step2 from CD\others-MySql-Mysql , myodbc3.dll copy to c:﹨windows﹨system32，and double click

mysql.reg , then register this file successfully .

Step3 Open TVRS—tools—advanced tools—MYSQL, connect MySql database

※Attach2: How to restore database in SQL server ( USE SQL Server 2005)

Open SqlServer -- database

Right click –restore database, to database, give new name for restore database, like TVRS

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 Telephone Voice Recording System

Click from device, click Add button, select CD—others—TVRS.mdf file, click OK

Note:files of type
change to ALL files

In general interface – hit restore

Options interface, change restore As path , enable the path active , and click OK

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The will display the restore of database completed successfully

Thank you for using our Product. If you have any suggestions or questions, please feel free to
contact us or any of our agents worldwide.

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