SCHOOL OF EDUCATION AND MODERN LANGUAGES
UNIVERSITI UTARA MALAYSIA
SGDU6033 ORGANIZATIONAL BEHAVIOUR IN EDUCATION
SEMESTER A192
ACTIVITY 5 – 6
The objective of these activities is to help students to understand the theories related to
organizational behavior that can be applied in the school organizations.
Objektif aktiviti ini ialah untuk membantu pelajar memahami teori-teori yang berkaitan
dengan gelagat organisasi yang boleh diaplikasikan dalam organisasi sekolah.
5. Explain the concept of organizational citizenship behavior. Discuss the
antecedents and consequences of organizational citizenship behavior towards
school effectiveness.
To answer this question, you need to read the following article:
Chahal, H. & Mehta, S. (2010). Antecedents and consequences of organisational
citizenship behaviour (ocb): A conceptual framework in reference to health care
sector. Journal of Services Research, 10(2), 25-44.
Oplatka, I. (2009). Organizational citizenship behavior in teaching: The
consequences for teachers, pupils, and the school. International Journal
of Educational Management, 23(5), pp. 375-389
Organ, D. W., & Ryan, K. (1995). A meta-analytic review of attitudinal and
dispositional predictors of organizational citizenship behavior. Personnel
Psychology, 48: 775–802.
Organ, D. W. (1997). Organizational citizenship behavior: It’s construct clean-up
time. Human Performance, 10: 85–97.
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000).
Organizational citizenship behaviors: A critical review of the theoretical and
empirical literature and suggestions for future research. Journal of Management,
26(3), 513–563.
6. Explain the concept of effective school. Discuss the characteristics of effective
schools.
To answer this question, you need to read the following article:
Sammons, P., Hillman, J., & Mortimore, P. (1995). Key characteristics of effective
schools: A review of school effectiveness research. International School
Effectiveness & Improvement Centre Institute of Education University of
London.
Hoy, W. K., & Ferguson, J. (1985). A theoretical framework and exploration of
organizational effectiveness of schools. Educational Administration Quarterly,
21(2), 117-134.