The Bank Of Punjab

Internship report on Bank of Punjab

This internship report is submitted to department of management sciences to fulfill the

.requirement of master of business administration
Submitted by
Ubaida Zaheer
17232720-051
MBA 4th semester
Session:- 2017-2021

Name of coordinator Name of instructor

Faculty Of Management and Administrative Sciences University Of Gujrat

Ubaida Zaheer FMAS

051-17232720
The Bank Of Punjab

ACKNOWLEDGMENT
.In the name of ALLAH who is the most merciful and beneficent

First I thanks to ALLAH who owned me in the best way the skills, abilities and
capacities to complete this project. Then I thanks to my friend waleed who helps me
in the completion of this project. At the last I thanks to supervisor of bank who gives
.me instructions and clear my all mistakes. These concepts I can use in future
.At the end I will pray for all those who help me in this project

Ubaida Zaheer FMAS

051-17232720
 The Bank Of Punjab

Table Of Content:

25

26

Recommendation............................................................................................................... 28 7
Reference ..............................................................................................................................28

Ubaida Zaheer FMAS

051-17232720
The Bank Of Punjab

-:Executive Summary
With the help of Allah almighty I have done my internship report on bank of punjab
.in Pakistan. It is well known and well established bank in Pakistan
I have done my internship in the BOP. It is well known bank and running all types of
activities in Pakistan. It was established in 1981 in Pakistan . It was the commercial
bank in Pakistan. It made its first branch in Lahore basically it was made for the
Punjab province. This bank was made by the support of government so its main
objective was to serve government employees. But with the passage of time it moved
towards expansion and increases their branches in Pakistan. They became trend setter
in banking sector. 280 branches of BOP are running in Pakistan .now a days BOP is
working professionally in Pakistan with good management. It also plays an important
role in the betterment of economy of country by providing loan to people and
investment to investors. This internship report is according to my internship in BOP.
I have learned many activities from there. My internship report includes SWOT and
PESTEL analysis of bank. I have discussed many problems I observed in BOP. This
internship activity will provide aid in my future. And it polishes my skills and
abilities. In this internship report there are two parts. In the very first part I have
explained introduction of organization that is BOP, organizational structure, nature of
organization, brief history of organization. And the number of services those the BOP
is offering to its customers. BOP is fully trying to satisfy its customers with its large
.number of services it is offering to its customers
Further I have explained the reward and success stories of BOP. Hierarchy of BOP
with detail PESTEL analysis. In second section I have explained my knowledge
objective .what I learned from this internship?.What are the advantage of this
internship which I will enjoy in my future? In my internship report I have discussed
all things and the things mentioned in this report is based on my personal observation.
and my involvement in tasks of every type
In next section I have mentioned my activities with accurate timetable which I have
.done during internship. Detail of my supervisor is given in report

PART 1
:INTRODUCTION
Banking sector plays an important role in the expansion of wealth of country. It
creates no capital but takes cash from people and gives them with interest rate. And
take deposit money from customers and return them with high interest rate. Banks are
basically motivate the people to keep save money in a good way. If the banks are not
there in the society then the whole money of people die. Banks accumulate money
from people and provide credit to farmers, educational sector, agricultural sector, and
.entrepreneurals

Ubaida Zaheer FMAS

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The Bank Of Punjab

When Pakistan came into being the financial system of Pakistan was very worst. Only
two banks were working in Pakistan HBL and Australasia bank. A national bank was
essential for Pakistan. By observing this situation leaders thinking about that the
Indian reserve bank would served the Pakistan also. Bjut later they realized that the
Indian bank iwas working for the only benefit of india not for Pakistan so they
decided to make a new separate bank for Pakistan which works only for the benefit of
Pakistan. So state bank of Pakistan came into being existence in 1948. Quid-e-Azam
inaugurated the bank 1 july 1948 as a governor general of Pakistan. This is the
.success of state bank that it is still working for the welfare of paksitan
State bank made two banks as a schedule banks of Pakistan the first one is
conmmercial bank and the second one is Bahawalpur bank. In 1949 national bank was
came into existence according to the ordinance of Pakistan. Later these banks extend
their branches all over the country. At the time of independence 631 branches were
the part of Pakistan. Some of which shifted to India and few was remained in
.Pakistan. But now a days more than 900 banks are working in Pakistan
-:Now a days following banks are working in Pakistan
Central bank
Islamic bank
Commercial bank
Industrial bank
Agricultural bank
Investment bank
Exchange bank
Saving bank
Mortgage bank
Consumer bank
Co-operative bank
Consortium bank

STATE BANK OF PAKISTAN

SBP is worked for the strong monetary and financial system of Pakistan. It works
with the help of government. The difference is that Commercial banks works for the
benefit for its own but SBP works for the benefit of community. The profit generation
is its secondary function for SBP but the other commercial bank are working for their
.profit. They earn profit from people money

COMMERCIAL BANK
Commercial banks are used for the loan taking purpose. The method of its profit
earning is that it collects money from people at low interest rate but give loan to the
businesses, industries on high interest rate. By this method they earn their profit. It is
.the banker’s of bank

EXCHANGE BANK

Ubaida Zaheer FMAS

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The Bank Of Punjab

The main purpose of this bank is the retailing and buy of foreign currency in the form
.of bill of exchange. It also works like commercial bank

INDUSTRAIL BANK
This bank gives long term loan to the industries for the development. While on the
other hand commercial banks give short term loans to people. This bank was made for
.the agricultural segment. For investment it also gives loans to customers

AGRICULTURAL BANK
This bank was established in 1961 forserving the agricultural segment . It gives both
short and long term loans to the agricultural segment. Short term loans for daily
.operation and long term loans for perpetual meetings goods

ISLAMIC BANK

Islamic bank runs according to the rules and regulation of islam. It is according to
shariah law. The main purpose of this bank is to share profit and loss and there is no
.payment of interest on money

CONSORTIUM BANK
This bank is made with the integration of commercial banks. It provides long term
.loans to joint stock companies. It is not existed in Pakistan

-:Name of banks in Pakistan

Bank of Punjab
Habib bank limited
Bank of Punjab
Meezan bank
Askari bank
United bank
Muslim commercial bank
Alied bank
FINCA
MISSION STATEMNET:-
“to exceed the expectation of our stakeholders by leveraging our relationship with the
government of Punjab and delivering a complete range of professional solutions with
a focus on program driven products in the agriculture and middle tire markets through
a motivated them”.

Ubaida Zaheer FMAS

051-17232720
The Bank Of Punjab

VISION STATEMENT:-
To be a customer focused bank with service excellence.
Values of BOP:-
CUSTOMER:-
Customer is king and BOP consider its customer first then do another work. Customer
is its first priority.
STAKEHOLDERS:-
Then the second priority is stakeholders. It give loan to them and earn its profit. It
allow them to consistently improved the investing system.
INTEGRITY:-
It is the combination of strong team that make BOP more strong than other banks in
few time period.
RESPACT:-
Its value also include to give respect to ustomers as well as internal employees.
Overview the organization:-
Internship is very important thing for students for practical life. Basically it is the
short term experience for student to get little bit of knowledge about practical life. For
internship purpose I have choose banking sector. Because I have interested about its
ways. So I select BOP for the purpose of internship. I have done my internship in 5
weaks from 3-07-2019 to 7-08-2019. It was very interesting for me to do work in
bank. Because before it I have only listen about bank. During this time period I
learned that the banking sector is working totally in different way to satisfy its
customers. The team of BOP was co-operative.
I had learned many things like account opening process, deposit money, check book,
etc. I gain maximum knowledge about my work in bank. Now I know batter than
before that how to talk with customers. How to deal with them to satisfy them and
how to make long term relationships with customers. This internship improved my
confidence level. I dealt with many people there so now I can talk easily to other
people. It boost my confidence level at the maximum point. My skills are improved
during this time period.
Brief history:-
The bank of Punjab is located in Lahore. It is working as international bank of
Pakistan. It is financial based bank. It is public bank. It was founded in 1989. Its main
headquarter is located in Lahore. Its status is that it is a retail bank in Pakistan.

Ubaida Zaheer FMAS

051-17232720
The Bank Of Punjab

The first owner of BOP who created it was Tajamal Hussain. And at that day it was
working as a commercial bank in Punjab. Now a days its 533 branches in business
centers is working in throughout the country. In ranking it is the 7th biggest bank in
Pakistan. It provides different type of product and services to its customers like
deposit in local currency, deposit in foreign currency, advance in trade, industry and
agriculture, etc. now its acting CEO is Mr. Khalid Siddiq Trimzey. .
ACHIEVMENT DURING LAST FIVE YEARS:-
Reward by central board of revenue:-
The central board of revenue awarded bank of punjab as “excellence award”
In 2013 it was awarded as a most stable bank in Pakistan,
In 2012 it was awarded as a best emerging market bank in Pakistan.
In 2010 best deal of the year award was given to BOP.
Best trade bank award was also given to BOP
In 2006 it was awarded as a best bank of Pakistan.
Product and service line:-
BOP is providing the services of risk management to clients. These risks are related to
international transactions. When these problems are resolved the customer satisfaction
is assured at high level. Trade services also provide trust, and guidness to customers
.it give following things to customers, trade processing centers, functions of trade
processing, guarantees verification.
It provides the services of utility bills. Customers can easily pay bills of electricity to
bank without ant tension and risk. Timing of payment of bills is 9;00 am to 5;00 pm.
Customers can also pay their bills by using our drop box facility. It is a simple process
in which you can submit the cheque along with your bills to bank and receive receipt
at evening time.
BOP also providing personalized services to customers. They can make their personal
locker in bank where they can store their expansive products. BOP also deposit
cheques/instruments from customer and give money when they need.
:PESTLE analysis
:Political Manipulate
Political condition of Pakistan is not more stable from few past years. No political
party completes their tenure but last two year’s two political parties complete their 5
year time. Every party is annoying to drag the legs of other party. But the political
party inference on banking sector is so slight. It has some effect on it but not more. So
.the BOP is also not effected by Political conditions

Ubaida Zaheer FMAS

051-17232720
The Bank Of Punjab

:Economical Environment
These kind of political environments also the economical condition of Pakistan is not
sufficient and good. After independence Pakistan face many financial problems.
Pakistan taking loan form IMF and many other countries and have pressure to repay
and also trying to stable country economic condition. Now days state bank reduce the
interest rate and this is not good sign for banking sector because this is against the
banking sector profitability. But it makes economy of country is stable and growing
.stage. People take internet to invest in new businesses. This is positive for Pakistan
:Social Environment
Social environment means that the physical and social setting where people living in
one country. It includes specific norms and values of this country. All the things like
values, norms, and culture, social life is differ from one place to another place and
differ geographically. In which include demographics distinctiveness like age, gender,
family size. Different age groups are part of society. Number of people married and u
married different place to place.BOP is working all over the Pakistan and providing
same level of services all over the country. This is safest bank in Pakistan people have
believed on BOP and want to open account in BOP. One most important thing BOP
operates all operation in different cities and village of country. It is very convinces for
people to access BOP branch .people prefer this bank due to its well-known brand
.name
:Technology environment
Technology is evolved with the passage of time. This is important factor for all
business including banking sector. Now banks offer online services to customer.
People using these services pay all type of bills. Make transaction through internet.
All jobs are time consuming but due to technology it is not difficult to perform on
time effectively and efficiently. It is beneficial for both customer and employees. New
technology is introducing in Pakistan with the passage of time. It has positive
.influence on banking sector
:Legal influence
Legal environment include all type of laws, rules and regulations by which one state
in runs. In Pakistan no law against the business this is positive thing and encouraged
the businesses in Pakistan all aspect except drugs business. Pakistan government is
.business promoter
:Contribution of organization towards economic development
There is optimistic relationship between banking sector and economy of country. If
country has high-quality banking sector according to finance modification this
.country has capability to grow up in all viewpoint

Ubaida Zaheer FMAS

051-17232720
The Bank Of Punjab

BOP bank limited is the major banking sector running in all over the area. Many
people earn their money purchase and spend on product and consume it. They have
chance to live a respectful life in society. Bank of Punjab is providing loans to
investors and other people for start new business and contributes in economy of
.Pakistan
 BOP open new branches and creating new opportunities for employment and
increase the reach to for off areas of Punjab
 BOP play vital role in Pakistan economy through properly utilization of
resources and channelizing of fund.
 BOP providing support to agriculture sector because agriculture is backbone
of Pakistan and offer different scheme like “Kisan dost scheme” which is very
helpful for lower and middle class of the villagers.
 Bop is playing significant role to increase the GDP of Pakistan.
 Increasing the country output BOP provide different type of loans to industrial
sector.
 BOP financing the ideas of female entrepreneur which is providing productive
result.
 The BOP providing loans to mills class people for their shop and office.

Organizational structure
:Organization hierarchy chart

Board of director

President

Retail head Consumer Commercial

Corporate
head head
head

Ubaida Zaheer FMAS

051-17232720
The Bank Of Punjab

Regional head

Branches

:Board of director
Designation Name
Chairman Mr. Abdul Ghafoor Mirza
Director Mr. Farooq Ahmed Awan
Director Mr. Junaid Ashraf Khawaja
Director Mr. Muhammad Naveed Masud
Director Mr. Rizwan ullah Kan
Director Mr. Shafqat Mahmood
Director Mr. Tariq Bajwa
President Mr. Naeemuddin Pasha
Secretary to the Mr. Raza Saeed
board

:BOP head Office

.The main office of BOP is situated in the central Boulevard road, Gulberg, Lahore
:Branches Network
 Lahore central-I Region
 Lahore central-II Region
 Lahore north Region
 Lahore south Region
 Gujrat Region
 Peshawar Region
 Bahawalpur Region
 Multan Region

Ubaida Zaheer FMAS

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The Bank Of Punjab

 Faisalabad Region
 Gujranwala Region
 Islamabad Region
 D. G. Khan Region
 Jhelum Region
 Sialkot Region
 Sahiwal Region
 Khushab Region
 Rawalpindi Region
 Jang Region
 Sheikhupura Region
 Bahawalangar Region

:Introduction to Department
Other services sector BOP has branches and different Department. All department
work together and separately. All department work for organization and want to
achieve the organizational goal and fulfill its purpose. Bank of Punjab is most up-and-
coming bank in Pakistan. Now BOP open new branches network in Pakistan to
reaching to possible area in Pakistan and every customer like the other bank .BOP
.work with all banking operations
..There are following department that are working in bank of Punjab
 Deposit department
 Credit Department
 Clearing department
 Account department
 Bill department
 Remittances department

:Deposit Department
One thing is in no doubt here those bank are mostly relying on their capital the
customer submit in bank as deposit all amount belongs to different parties. When the
bank increase growth and earn huge amount of profit and give these amount t for
lending and borrowing purpose. If bank have more capital then give more loans to
parties and earn more profit. Bank collect money from the customer not the purpose is
safekeeping the purpose is lend to other parties and profits generation. Build
relationship and this is the creditor and debtor. Customer becomes creditor for the
bank and same vice versa. Banks makes proper investment and generates more profit
and of Punjab offers different kind of deposit in their bank

Ubaida Zaheer FMAS

051-17232720
The Bank Of Punjab

:Some of them
 Current or demand deposit
 Saving deposit
 Notice term deposit
 Call deposit
 Fixed or term deposits

:Current deposit
Current deposit these kind of deposit give to the customer whenever demand for the
funds and own money. Usually these types of account use that people who run any
business and also those people use require money on daily basis. Banks does not pay
.any profit on this kind of account

:Notice term deposit

Notice deposit is opposite of demand deposit because in which people easily
withdraw their money at any time. Clients also receive some profit on this kind of
.account. This deposit is very shorter time period
:Saving deposit
These account offer different type of scheme and saving deposit is consider by the
salaried person the deposit for fixed time period. And customer withdraws their
money after some restricted fixed time period. These deposits give the profit on fixed
.time period
:Call deposit
Bank usually gives Call deposit to the contractors who involve in any tender. This
.deposit is without any interest rate or may be provided with will of the bank
:Term deposit
This type of deposit is same as the notice term deposit. One major difference between
.both is term deposit for longer period time
:Credit department
This department deals with loan function of the bank. It is the major concern of bank
because it creates the income for the bank. There are 5 principles that must monitor at
.the same time as advancing money to the borrowers

 security

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The Bank Of Punjab

 Liquidity
 Disposal
 compensation
 Suitability

:Bill department
This department is responsible for the collection f bills. These bills include cheque,
drafts, pay order, call deposit. Outstation of branches and other bank formation 4 type
.of bill department
 External bill for collection
 Inner bills for collection
 Outer documentary bills for collection
 Inner documentary bills for collection.

:Accounts department
Account department is the main part/function of the bank. It plays a main function for
the bank performance. Now new technology is introduce the account department is
now computerized and all the debit and credit entries made in compute. And maintain
records. The computer creates two types of voucher. Credit voucher and debit
.voucher
:Clearing department
These departments receive unusual kind of instrument on the behalf of customer.
Instruments with payment and date stamp fixed on it drained on banks as well as BOP
.in same city are called clearing
:There two types of clearing department
 Outward clearing
 Inward clearing

:Outward clearing
These are that kind of cheque that is cleared outer of the city. For outward clearing
cheque are send because on bank has the account but cheque of the other bank. Home
.branch keep the record voucher and cheque
:Inward clearing
That kind of cheque clear inter branch within city. In which concerned branch receive
all kind of cheque for clearing and first thing in enchanting place physical checking.
The process of clearing cheques there should be two days boundary. These cheques
have voucher and one amount. Voucher should be identical. Stamped all these cheque
and keep record on sheet as well as feed in computer

:Remittance department

Ubaida Zaheer FMAS

051-17232720
The Bank Of Punjab

Remittance department is the main function of the bank. The main task of this
department is transfer money is one place to another place. This department is
responsible for draft of money. Remittance is very great need in our daily life. Bank
.of Punjab providing this facility and create more loyal customer toward them
:Type of Remittance
 Demand draft
 Mail transfer
 Telegraphic transfer
 Pay offer

:Demand draft
In which one branch prepare the demand draft in writing way on the behalf of
.customer to another branch of same bank for certain person
:Procedure
1. One draft contain this specific information
 Name of the parties involved
 Date
 Amount to be sent
 Account number.
2. Voucher is filled with duty and exchange commission to be earned.
3. The cash receipt is sent to the bank for record keeping and the amount is paid
cash scroll.
4. Bank accountant pass the DD leaf to the DD voucher to his subordinate for
record keeping includes sender name and amount.
5. Payee’s name in the register then assistant pass to the officer along with DD
for verification.
6. After verification of DD it is specified the sender and recommendation to the
concerned branch.
7. So as soon as party shows the DD sum is done through the concerned branch.

:Parties involved
:In demand draft involved parties involved
1. Purchaser and sender, the person who sends the money to certain person
through bank branch is particular.
2. Issuing or drawing branch, the branch from where the draft issued to one more
branch of the same bank.
3. Drawer branch, in which pay the amount and draft have been sent.

Ubaida Zaheer FMAS

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The Bank Of Punjab

4. Payee, the person who obtain the money after showing the demand draft to the
drawer branch.

:Mail transfer
Directly credit is sent to the receiver’s account from one branch to another branch of
.the same bank through mail
:Procedure
1. Firstly mention the name account number of the payee date name of the
branch to be sent and filled with the amount to be sent.
2. Voucher is filled to be paid income in order to exchange, postage the amount
to the mail transfer.
3. The total amount is deposit in the cash department.
4. The cash officer receives cash stamp & amount written on its red link and
hands it over the voucher the officer.
5. Written down the amount and give to the assistant.
6. MT leaf is filled according to information given in the voucher provided by
the sender then this information is noted on Mt which is dispatch to the officer
for verification.

:Telegraphic transfer
Using telegraphic urgently send money to one place to another way. Manger branch
.issue the TT in this case to the sender
:Procedure
1. The manager and officer use coding method for sending money as a branch
code.
2. After sending conformation compensation is done to the receiver but if sender
wants to send same massage.
3. Using telephone pay the extra charger next to with the TT.

Internee work:-
It is the second part of internship report. In which we will discuss following things,
introduction of branch, introduction of supervisors, weakly timetable, etc.
Introduction of branch:-
I have completed my internship in branch of hajiwala in Bank of Punjab. It was a
great opportunity for me to learn something practically. The branch is located in
Hajiwala. There are four staff member, 2 office boy, 2 guards, 1 clerk, 1 swiper,
branch manager name is Shams ali anjum. Cash officer name is umer tanveer, junaid
.latif is RM. Ther are 5 computer in the bank. 5 table are there for support equipment

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The Bank Of Punjab

There are 8 chairs in bank in which 4 are for staff and 4 for customers. For waiting
there is 2 sofas in side of door. There are 3 washrooms in this branch in which 2 for
gents and 1 for ladies. There is one kitchen in bank which is used to make coffee, tea,
.etc
Detail of supervisor:-
My supervisor name was UMER TANVEER. He was very nice person and helping in
every way. He is cash officer in this branch. And he is here by his own choice because
he live in hajiwala and this branch is near to him. He reaches at bank on time. My
internship responsibility is on his shoulders so he gives his best to help me in every
way. When I face difficulty he provides help that how can I improve my skills.
-:Weakly timetable
In my internship I have performed many activities. The supervisor had assigned me
different activities to me in a weak. The detail of activities are given below which I
.had to perform
Weak 1
Date Day Task Supervisor
july 8 Monday Introduction of UMER TANVEER
branch and
employees
july 9 Tuesday Deposit slip UMER TANVEER

july 10 Wednesday Deposit slip Raja javaid

july 11 Thursday Transfer slip UMER TANVEER
july 12 Friday Same job UMER TANVEER
july 13 Saturday holiday UMER TANVEER
july 14 Sunday Holiday UMER TANVEER

Weak 2
july 15 Monday Introduction of UMER TANVEER
account opening
form
july 16 Tuesday Holiday UMER TANVEER
july 17 Wednesday Account opening , UMER TANVEER
deposit slip
july 18 Thursday Same job UMER TANVEER
july 19 Friday Mix activities UMER TANVEER

Ubaida Zaheer FMAS

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The Bank Of Punjab

Weak 3
july 22 Monday Check book UMER TANVEER
issuance
july 23 Tuesday Same job UMER TANVEER
july 24 Wednesday Online fund UMER TANVEER
transfer
july 25 Thursday Same job, deposit UMER TANVEER
slip
july 26 Friday Same jobs UMER TANVEER

Weak 4
july 29 Monday Previous jobs UMER TANVEER
july 30 Tuesday - UMER TANVEER
july 31 Wednesday - UMER TANVEER
august 01 Thursday - UMER TANVEER
august 02 Friday - UMER TANVEER

Weak 5
5 august Monday - UMER TANVEER
6 august Tuesday - UMER TANVEER
7 august Wednesday - UMER TANVEER

Detail of department where I work:-

At BOP in this branch 4 persons handle all the activities. These four persona are
manager, cash officer, RM, operational manager. There is no separate independent
department in the bank. All the tasks and activities are performed by these four
persons in branch. If we observe large firms we see that every department has its
separate identity and staff. Every department has separate tasks to perform. Everyone
is responsible for his duty. But on the other hand if we see a t small business like
banks there is no separate department’s works. Only a few member works in branch
are responsible for every task, responsibility, and activity they perform. Whenever
any person in banks wants help they called me out and give me some tasks perform.
These all were very nice to me.
Detail of activity I performed:-
Deposit department
Deposit department is working like blood. Without deposit no bank can survive.
Because it is a way of earning. Simply bank take deposit from customers and give
loan at high interest rate to investors. But they take deposit at low interest rate. At
this way they earn their profit. When I take deposit from customer in return I gave
them a slip which is called deposit slip.

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The Bank Of Punjab

At deposit slip there is sign of customer and branch manager. Basically this deposit
slip is the record for customer and bank that how much money is deposited at which
time.
Account opening process:-
The process is consisted on following things. At first customer has to fill the full
application form by giving method which is mentioned there. Then he has to make
signature on the form after this he has to pay rupees 1000 for account. without 1000
rupees account cannot be opened. And if the customer wants to take ATM card he has
to pay 3000 rupees. After a weak a check book is given to applicant that will provide
aid to customers to draw money from bank when he needed. Now BOP is providing
.the facility that account can be opened on zero amounts
-:Documents required for account opening
Different documents are required to open bank account. Three types of accounts are
opened individual account, joint accounts , companies account. Documents are guven
-:below
an attested copy of CNIC 1
.in case of company a certificate is required to open an account in bank 2
at start of business a certificate is required which is the label of surety that person is 3
.starting a new business
.certified copy of article and memorandum in case of limited company 4
in the case of company the list of board of directors is required. It is necessary 5
.document for business
in the case of partnership letter of partnership is required where the name of all 6
.partners should be mentioned
letter of employment is also required if a person is doing his job anywhere at any 7
.time
for student account opening a copy of his student card, copy of his CNIC, and a 8
.electricity bill is required
-:Types of deposit accounts
Saving account
Current account
Term account
Current account is useful for businessman. Because it is very easy to with draw
money any time when you wants. It is the most important benefit of current account.
.mostly it is used by businessman

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The Bank Of Punjab

.Because they need money anytime for use so they use current account
In current account no profit is paid to customer no interest rate is charged on it. Any
.individual, company can open current account by filling application form
-:DEATIALS OF TASKS ASSIGNED TO ME
.In the branch of BOP Hajiwala I had learned following activities
-:DEPOSIT SLIP
It is the slip which keep records of customers that they have deposit amount in bank
at that time. One copy is given to customer and other is kept in bank for records. At
the left side of slip we write the branch number. At the right side we mention date by
following format DD, MM, YYYY. Then we write the depositor’s name and below it
we write account number of applicant. Then we select currency by according to us
dollars, euro, or in Pakistani rupees. Then we write amount in numbers and in words.
It is clear that the amount should be clearly written down. Don’t rewrite the amount.
After this at the left corner below the slip we write depositors name and CNIC
number. Then at the end we write slip number which is different for every slip.
-:TRANSFER SLIP
Transfer slip is same as deposit slip. It is used to transfer money from one place to
other place. Its formate is also like deposit slip. In which we take sign of depositor
and sign of manager. The one difference is that in transfer slip we attach cheque of
person who transfer money from one place to another place. The additional thing
which is mentioned in slip is that we write the account number of both depositor and
.receiver. And the signed cheque is attached to slip and it is called transfer slip
-:FILLINING ACCOUNT OPENING FORM
When a customer wants to open an account in bank following things are required to
fill the form. At the very first we write the name of applicant on the form. Then write
the name of branch and the code of branch also should be mentioned in the form.
Then secondly we need to mention the name of person who is opening our account at
bank. After doing this we have to write the date of the day when we open the account.
.the format of date should be like this. DD,MM,YYYY
After this accountant how is opening the accountant how is opening the account is
observe that this applicant has already account or not. If the applicant has account
then the number of account should be mentioned in the form. On the other hand if
there is no relationship between bank and applicant then the no relationship box
should be filled by applicant. After doing this applicant has to decide which type of
account he will open. He mark the type of account in the box and move on. As we
study that there are many types of account like individual account, joint account,
business account and partnership account. So person has to be mentioned that what
.type of account basically he wants

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The Bank Of Punjab

Then the type of account should be mentioned which he wants. After that customer
should be cleared that he wants basic banking account or current account. The
difference is that in basic banking account customer has to made only two transaction
per day but in current account there is no restriction on transaction but a condition in
mentioned that depositor has to maintain some amount of money in current account.
it is also mentioned that applicant wants saving account then it should be mentioned
that in PLS saving account bank pay interest to applicant. The interest is paid on
semiannually to customers. Bank pay interest to customers in three months and but at
that time customer has to maintain at least 10,000 at any time in the bank. BOP is also
providing account to customers in which bank pay interest to customers and it is not
condition to maintain money in the bank. Customer can withdraw money at any time.
But the one restriction is that the applicant should be at the age of 55 or more than 55.
Another account is offering by customers is money club which is for minors but it is
operated by guardian. After selecting the type of account currency should be
mentioned. After this how much amount is deposited in account mentioned on the
form. Finally account is opening with the nationality. Then it is decide that the
account is operated by individual or with guardian. After this information of applicant
.is written in detail. Name of father or husband should be written on form
Name of applicant, national identity card number, phone number, if he is businessman
then the information about his business either he is doing business or doing job
somewhere else. Then the department where applicant is working should be
mentioned and the name of his owner the monthly income of applicant must be
written. After this if applicant is registered as a sales tax then the amount of tax he is
paying also be mentioned. complete information of applicant where he is lived and the
address of his office also be mentioned in the form to keep records of information. For
communication of information to applicant the phone number of customer should be
mentioned and his Email address is also be written so that if bank need to
.communicate something to customer it can communicate it to relevant customer
After that the post address is also mentioned so that bank can letter to customer when
it need if any problem is accrued. In case of joint account opening the name and
information of second applicant must be mentioned. al relative information of second
applicant is important. The name of second applicant is mentioned in proffered name.
name of both applicants, their mother name . Their CNIC number, their full address,
their material status either they are married or in married. Passport number of second
applicant must be mentioned. if he is working job at ant place the place and address of
office should be written on application form. His monthly income is also written on
.form
In another case if applicant wants to use electronic services of bank he has to tick in
the box and bank provides him this service. The other services which the applicant
can use include, SMS alert service, mobile service, online banking service, internet
service. If he wants any of these services he has to tick the box to avail these services.
BOP is also offering credit card service, debit card service, ATM service, check book
.service so applicant can avail these services

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The Bank Of Punjab

If the owner of account is dead than then bank contact to his family to know that
anyone from his family wants to run his account if someone is willing then bank takes
complete information of that kinship and other related information with his phone
.number and then change the ownership of account to that person
-:KYC FORM
Know your customers…this is another type of form which a customer has to filled
during account opening process. It is attached with account opening form. In this form
there is some personal information of customer is mentioned to keep records about
customer. The information is like that name of customer, age of customer, status of
customer, monthly income of customer, type of account he wants to open in bank.
This form id updated with the passage of time and customer is informed about it. And
he has to fill it. It is the type of record that how much customer opened the bank
account. it is also important for long term relationship with our customers. As we
.have data about our customer so we can update them with the passage of time
-:CHECK BOOK REQUISITION RECORDS
This form is needed to fill to get cheque book from bank to draw money from bank
when we need. At this form the name of customer should be mentioned. account
number of customer also needed to fill this form. After this we write the branch name
and code. take the sign of customer on slip. After doing this from customer side now
the turn of bank to assure this application form by putting bank stamp on it and make
sign of manager on slip. After submitting the application form after one weak
.customer gets his cheque book and can draw any amount of money when he wants
-:ADDITIONAL REQUSET FORM
This slip is needed by customer when he wants to change anything from his account.
He fills this slip and give to manger to change following information from his
account. His mother name is also mentioned in the account he can change this
information. His date of birth is also mentioned and can be replaced by other’s
birthday date. His language can also be changed either he is English speaking or Urdu
speaking. Phone number of residence is also changed by his phone number. After this
his CNIC number is mentioned in the form. If CNIC is expired then the expiry date of
CNIC is also mentioned in the form. His material status is also mentioned. then where
he is doing job or if he has a his own business all information about his business is
mentioned in the form.Then his email address is very important for this form. After
this it is mentioned that the existing account number and new account number. If he
wants to change address then he has to mention his existing address and new address
which he wants to write in account. with it he has to mention his phone number and
his email address. If applicant has signed a check and due to some reasons he lost his
signed check and he wants to block this check and requesting to bank to block his
check then he has to write the amount of money he mentioned in that check and the
date if issuance of that check. Then the date of requesting to bank to block this check
.is also mentioned in the form

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The Bank Of Punjab

If customer wants to close his account from bank then he has to give back HBL debit
card. Return his check book to bank. If he wants to change his signature he has to
provide his new signature. If his account title is incorrect then he has to provide
.correct account title and request to change
-:REMITTENCE APPLIACTION
This form is important to transfer money from one place to another place. On this
form following information is required by customer. First applicant has to write the
code of that branch and date on the top of left side in this format DD.MM.YYYY. if
applicant has no account number and wants to transfer money from one place to
another place than the amount of money is written on the form. In other case if
applicant have account then its account number should be mentioned in the form if he
use check for the transfer of money or funds. After this currency is selected which
currency we wants to use dollars or euro or Pakistani rupees. The total amount of
money is mentioned in rupees and in words. It is necessary to mention amount in both
.form
After this the information of receiver is also important because he is person who has
to receive money. So the next step is to collect information about receiver. Address
and phone number of receiver is mentioned in the form. His CNIC number is written
down in the form. What is the branch code and name of bank of receiver? This
information is also written in the form. After this same information about applicant is
collected like his name, phone number, city name, branch code, CNIC number and
.his address
-:COST MEMORENDUM
This slip is used when applicant transfer money online from one place to another
place, the name of receiver and his detail is necessary to be mentioned in the slip.
Account number of both sender and receiver. If anyone from both of have no account
then the number of his CNIC should be mentioned I the slip. And a copy of CNIC is
.taken from customer for bank records
-:ISSUNECE OF CHECK BOOK TO CUSTOMERS
When branch issues cheque book to customer the sign of customer is very important.
And the copy of CNIC of customer is needed. This copy is attached with the slip and
keeps records that this cheque book is issued to customer. Now customer can draw
.money anytime and anywhere
:Learning Summary
When I am starting internship in BOP branch. I have to listen many misconcepts
regarding bank. In which I listened the most that there is no benefit to do internship in
bank because they give no consideration to the persons who do their internship. But
the facts is differ from my thoughts. I gain knowledge from bank. I have seen that
.different operations are absolutely performing in the bank

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The Bank Of Punjab

How they treat with the customers. How they supervise all the functions in the
branch. What unity is present in the employees of bank? These are the things which I
.have to learn from bank
Many services provided by bank to satisfy their customers. I have learned that how to
open account. I have learned how to manage things. How to communicate with the
end users. How to satisfy the customers regarding service that a bank can provided.
Through this internship my way of communication is enhanced. I have learned about
professional dressing. Dressing is an important part of banking life. A minor mistake
.can create a hurdle for the customers and also for bank
We need to create a positive impact on customer and show strength to them. Because
we know that customer is the king. And to satisfy the customer is very rigid to
everyone. The state bank of Pakistan is strictly prohibited to follow the rules. And the
BOP follow these rules. Any bank cannot breach these rule. My suggestion is that
when you are starting a job in any bank you must need to read the rules carefully
.through this the chances of error becomes low and doing your job well
I learned about the rules and tactics which a BOP can uses to drag the customers.
How an employees of BOP can solve the issues of customers. During my internship
in the bank every member is working in a team and I’m also the part of this team so I
learned how to develop collaboration among the team members. How easily to solve
any hurdle. Through this my skills become polished. I gain my knowledge through
internship I learned that how to transfer cash from one country to another country or
within a country, how to open the bank account, how to record the deposits etc. Time
management is an important things which I have learned during my internship in the
bank. I become polish my skills that how to manage and utilize the time. The staff of
bank reached in time and started his activities. Being punctual is an important aspect
in every field of life. If we are not a punctual than we cannot complete our work on
time through this your reputation goes down. We need to manage the time. Banking
job is a most responsive job. A minor mistake can create a big hurdle for bank. It is a
golden chance for me to polish my communication skill by directly interact with the
customers. Sometime I feel distress to work within a team because I don’t have an
idea that how to work in a group but my supervisor makes me so confident than I can
easily coordinate with the team. Through internship my organizational skills become
.increases and gain experience that how to run an organization
During internship I learned the different terms of banking sector like deposit slip,
foreign debt terms etc.During internship I thought that banking sector play a vital role
in transferring and saving the cash of a members. If there is no banking sector
available than the transfer of cash from one country to other is too much difficult.
Through banking sector time saves. You deposit a money and with in second transfer
to another country. It manage all the money of the world in a excellent way. I thought
that during internship if you become a successful man in life then you do work hard.
Internship play an important role in every student life especially for students of
.management

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The Bank Of Punjab

Students can learn a lot of things from internship. This can enhance many skills.
Internship is a way to gain knowledge in a particular field according to your own
.interest. Through internship a student can learn that how to work in a practical life
The upper management and lower management must create a friendly environment in
any organization through this the goodwill and success of organization increases and
the employees do their job well. During internship I have no idea about my job I do
many mistakes but my supervisor teach me how to perform this activity. Supervisor
asked me to perform the activities like account opening, cash deposit how to transfer
the slip etc. And make proper record of data which I have perform during internship.
Problems arises is not a big deal but the thing is that how an employees can solve in a
easy way. All the staff of bank work hard hence goodwill of this sector increase on
.daily basis
The internship give me opportunity to interact with the qualified persons. Before
starting an internship in BOP my thought was different that there is no learning in
banking sector , there is no benefit to do internship in bank in other words wastage of
time. But my thought my expectations was totally wronged. This internship is
beneficial for me. My six week internship is done amazing a good time spend with the
cooperative staff of BOP. This internship is beneficial for me in future. After
internship we atleast know how to manage time, how to solve the problem of
.customers. The main and difficult thing is team work and we worked with the team
-:Conclusion
I have completed my 6 week internship in BOP. At the time of internship I gain
knowledge as explain above. It is an amazing experience for me to do internship in
BOP and to build my skills. It is an important and compulsory course for MBA
students to gain knowledge and implement in their practical life. During my 4th
semesters in MBA I have studied many concepts and its time to implement these
.concepts in our practical life
:SWOT ANALYSIS
The abbreviation of strengths, weakness, opportunity, and threat is SWOT. We can
evaluate the position of any bank or organization by checking its SWOT analysis.
Every organization clearly know about its SWOT analysis. What are the strongest
things for bank and how they can further improve and how to overcome the
weaknesses ? Identify the opportunities of bank and how they can avail it, how they
can get advantage from these opportunities. Identify the threats And what
precautionary measures a bank should follow to be avoid from these threats. Strength
and weakness is relates with the internal environment and opportunity and threats
.relate with the external environment

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The Bank Of Punjab

:Strength
 The government of the Pakistan own the shares of BOP.
 Only bank name shows the worth of a bank so it create a good image
among customers.
 Professional and qualified staff hire for this bank.
 The main strength is to deal with the customer as a friend.
 Create a good relationship with them and solve their problems.

Weakness:
 The Lack of internal control by the auditor.
 The BOP not advertise our products or services on the any electronic media.
 There is lack of staff in this branch as compared to other branches of bank so
work is overload and the life of employee is disturbed.
Opportunity:
 The BOP launched a schemes like e-stamping, apna ghar apna jahan
etc.
 The BOP must focus on E-banking.
 The BOP offer a large no. of products and services so the customers
become loyal with them.
Threats:
 The branches of other banks increasing rapidly so competitors
of BOP increases.
 The policies of the government not stable.
 Threat of new entrance in the market.

-:Summary of key conclusion

The BOP is well recognize bank in Pakistan. The branches of BOP is available in all
cities of the Pakistan. The BOP creates a good reputation in the mind of customers
regarding his bank. The BOP creates a long term relationship with the customers. The
environment of the bank is friendly. The overall environment of the bank is too good.
During my internship the supervisor treats me very friendly. The loan is provided by
.the bank on installment basis. They provide loans to different sectors
The main object to do internship in bank is to gain knowledge about banking sectors.
The purpose of internship is to gain experience is particular field. In internship one
can implement his knowledge in practical work. How to do work in a practical life.
An internee can build his skills, increase his confidence, and enhance his patience
level. As a student of management sciences we must have to do internship. Through
this the concepts which we have studied in our courses can be implemented in
practical life. Many terms which I listen during lectures are helpful for me in bank. In
my field I am clearly know about that how to deal with customers either he is internal
.or external. And these concepts I implement in the bank to deal with customers
Knowledge is power. Without knowledge we cannot do anything. No doubt literary
knowledge is important but its implementation is also important. BOP increase its
.branches all over the Pakistan

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The Bank Of Punjab

And try to satisfy their customers. Because we know that customer is the king. BOP
has good promotional techniques. Thats the reason BOP has more customer as
.compare to other banks
-:GENREL OBSERVATION
I have done my internship in BOP branch Hajiwala from 03july to 07august. I thought
that these 6 weeks are enough to build the skills, confidence and enhance my
experience level. Branch manager take responsibility of everything. The manager
checking all the activities that are performed in the branch. A manager is a person
who oversees the work activities of others. A manager is a polite person. He conduct
meeting and guide their staff. The overall performance of branch depends upon the
manager. How they treat with there staff. The opening and closing time of branch its
all depends on manager. If manager is responsible for their tasks than staff is also. If
.manager arrives on time than other staff also
Communication is a process by which you can transfer your information from one
party to another party. The manager can transfer his information to other staff through
office boy. If you are a manager than it means you have a good communication skills.
The success of any organization depends upon that you treat your customer as well as
that how to communicate with them. Two methods of communication. The first
method is formal and other is informal. Every organization uses a formal
communication. BOP uses the downward communication process. In this process
decision making is done by the manager and transfer to other staff like CO, RM, RTO
.etc
The overall performance of branch depends upon the manager. In the meeting of
board of director the performance of branch is checked. If the performance of branch
is well than the whole prize goes to branch manager because the manager is
responsible for every tasks. And if the performance is not good than the manager is
.transfer to another branch and also give a warning letter to them
The branch where I have done my internship is very helpful for me. Because the
branch manager took all the responsibilities and do work hard. He thought that if he
gives his responsibility to his employees they cannot complete them and the whole
loss will be face by me. That’s why they work hard and complete their tasks before
time tim
The overall environment of the branch is very appriciatable. The security guard treat
me very well. He respects me like a other staff of branch. The time that I spend with
.the BOP staff during my internship is memorable for me. I remember every time

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The Bank Of Punjab

:Recommendations
Following are the recommendations that I recommend to the BOP
.branch hajiwala

.The BOP launch a planned advertisement to capture the customers

The BOP increase its physical facility for the customers like furniture,
.water , parking etc

The salary package must be compatible with other banks so that the
.profestional staff increases

In the bank an employee who perform their job well awarded him a
.prize

The BOP needed to increase its staff so that the burden of work on
employees overcome.

The number of photocopier machines and fax machines are less than
.they are needed

With the passage of time the BOP launch new training programes for freshmen
freshmen.
:References
Kashif
https://www.scribd.com/doc/37606222/Internship-Report-on-Bank-of-Punjab-2009-by-
Kashif-MBA-Finance

https://www.scribd.com/document/265454387/The-Bank-of-Punjab-Internship-Report

Ubaida Zaheer FMAS

051-17232720