NITIN
6/20/2019 Creddle | Resume
Summary
SINGHANIA Over 6.5 years of total experience in the operation
Led the operations in Mumbai - TCS facility after a successful tie-up with Meru Cabs for employee pick and
MANAGER - drop services with the additional growth in pro t by 1 million INR monthly.
CATEGORY Managing the team to handle end-to-end daily operations including onboarding new drivers, training,
dispatch, support and ratings.
Expanded Outstation Taxis Operations on Pan India Level, established presence in more than 100 cities within
singhanianitin27@gmail.com 6 Months of launch. Developed and maintained a driver classi cation matrix, classifying drivers based on tier,
9113722506 risk, and rating.
New Delhi Developed and maintained a driver classi cation matrix, classifying drivers based on tier, risk, and rating.
Responsible for the launch of di erent categories(Airport Transfer, Hourly Rental-Local) of services ensuring
https://www.linkedin.com/in/nitin- proper business volume from the partners by maintaining a good relationship and high customer rating of the
singhania-0bba0049/ eet.
Education
Professional Experience
Jaypee University Of June 2007
Information to June ECOS Mobility and Hospitality Pvt. Ltd. Delhi
Technology 2011 Manager - Urban Drive Apr. 2019 to Current
B.Tech Electronics and
Telecommunication In charge of launching and scaling the vertical of an estimated INR 100 Crore business across pan India.
End-to-end ownership of Urban Drive category.
Birla Public Jan. 2004 to Sourcing and onboarding of service professionals from various sources and getting them trained to meet our
School Apr. 2006 quality criteria. This resulted in a supply base of 170 professionals in little over a month.
Creating pricing and marketing strategies to grow new user to the platform and to the category.
Institutionalize service delivery norms and processes for the category.
Skills Bringing changes in the commission structure to bring it at par with the company averages and increasing
the revenue from 1Lac in the rst month to 20Lacs/month in just 4 months
OPERATIONS
Vendor Managment
SabPaisa(SRS Live Technologies) Delhi
Network Planning Business Development Manager Nov. 2018 to Mar. 2019
Inventory Managment Responsible for increasing the clientele for Delhi - NCR region. On-boarded 11 clients with an average
Negotiations transaction size of 10 Lakhs in a span of 6 months with expected growth in revenue by 40%
Business Development Relationship building with the banking partners(Punjab National Bank, Bank Of India)ensuring an increase in
Team Managment their CASA funnel and ring-fencing current clients.
Developed product literature and sales collateral by identifying new sales opportunities.
Relationship Managment
AHA Taxis Noida
Team Lead Dec. 2015 to Oct. 2018
Leading a cross-functional team of 18 people to handle end to end supply operations.
Responsible for order dispatch process with signi cant improvement in operational KPI's.
Signi cantly improved monthly on-time deliveries from 72% to 95% by streamlining the processes through
innovative scheduling techniques.
Responsible for improving the quality and rating of the delivery in order to achieve speci c targets of order
from business partners.
Facilitated vendor discussions to clarify the scope of work, vendor capability, & support on contract
nalization
Ghoomke.com Noida
City Head Nov. 2014 to Nov. 2015
Generated revenues in excess of 2 Million INR within 6 Months of launching operations.
Identi ed the key cost drivers in product o ering and reduced operational overheads by 30%
Instrumental in scaling up operations to three big cities (Delhi, Lucknow, and Varanasi).
Wipro Technologies Bangalore
Software Engineer Oct. 2011 to Sept. 2014
1 year of experience in the design and development of web-based applications using Java, J2EE
technologies.
1.5 years of experience in developing an application using Pega Rules Process Commander(PRPC).
Certi ed PRPC System Architect on version 6.2
Projects
TCS Facility_Employee Transfer July 2017 to Sept. 2018
Agenda: Employee Pick and Drop services at TCS.
Striking partnership with local Cab drivers, negotiations on a MG model(Minimum guarantee of business).
Developing team to ensure smooth end to end operations on daily basis.
Getting align with the tech team(client side) to develop a driver app for proper tracking. Increased the eet
size by 100% within a month ensuring minimum business and highly pro t dimension in the model.
Awards
July 2018
AHA Taxis · Awarded as a Start Performer for meeting targets on margin
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