KHALED MONASER
60 st, Sana’a, Yemen · 00967 – 777129102
Email · k.monaser@outlook.com
I am an adaptable and efficient team player with excellent communication skills at all levels. I’m
looking for a role where I can develop my skills further, researching new technologies and reveling
in new challenges.
EDUCATION
2011 / 2012
INFORMATION TECHNOLOGY, UNIVERSITY OF MODERN SCIENCE
Bachelor degree
2004 / 2005
TECHNICAL PROGRAMMING, HODEIDA UNIVERSITY
Diploma (Two Years)
TRAINING
A+ Intermediate Level in English languag
CCNA Internal QMS Auditing
MCITP Attended and Participated as delegate
Server + the CLOUD CONFEX at in DUBAI
Network+ Business edge.
Fiber Optical Administrative and human skills
Mikrotik Internal Audit Quality Management Sy
TOT Train the Trainer
EXPERIENCE
– PU-AMI ORGANIZATION FROM DEC 2018 UNTIL NOW.
10 Month’s Experience as IT Assistant.
– ABS ORGANIZATION FROM 9 JULY 2018 TO DEC 2018.
11 Month’s Experience as IT Officer
– OXFAM ORGANIZATION FROM AUGUST 2017 TO MAY 2018.
12 Month’s Experience as Admin Assistant Casual Worker
– HAWK INTERNATIONAL OIL & GAS COMPANY – FROM APRIL 2006 TO DECEMBER 2015
10 years’ experience as IT Technician, Network Engineer and Network Administrator.
– AL-AMAL FOUNDATION FOR TRAINING AND ENTREPRENEURSHIP FROM
SEP 2014 TO SEP 2015.
1 years’ Experience as Consultant in in Information technology .
– MEDIA TECHNOLOGY COMPANY. FROM JAN 2005 TO DEC 2006
1 years’ Experience as IT Engineer & Salas .
EMPLOYMENT HISTORY
FROM DEC 2018 UNTIL NOW
IT ASSISTANT, PU-AMI ORGANIZATION
Maintains updates software and hardware of network in the office.
Installs and maintains shared printers between computers.
Makes partition and/or defragmentation of HDDs.
Supervises the installation / updates of antivirus, software, hardware of the IT equipment
in all bases.
Performs backups, defragmentation and cleaning of IT computers on monthly basis .
Manages the Internet systems maintenance and installation in all bases.
Installs and maintains main server and network systems; performs basic network
administration and security functions ensuring system integrity and security.
• Configure email accounts for all users.
Ensure that PU-AMI internet servers and internet satellite are running all the time in office
and GH.
Prepare Backups for All Laptops & Computers as monthly basis.
Assesses relevant suppliers and shops for purchase of IT equipment according to PU-AMI
procedures (orders, quotations, deliveries, registration).
Makes proper quotes for any IT equipment as per PU-AMI procedures.
Manages the stock of IT materials (storing, dispatching and inventories).
Set up new hardware, including laptops, desktops, printers, etc. (upgrade OS, antivirus,
updates, clean up hardware).
Training of PU-AMI employees in basic IT issues (Office pack, backup, antivirus scan, use of
e- mail/outlook...).
Send monthly report to the Logistics Manager.
Undertake periodical visits to Sana’a office, as may be requested to assess and advise on
ICT issues.
Deal with requests from users and provide them with technical support.
FROM JULY 2018 TO DEC 2018
IT OFFICER, ABS ORGANIZATION
Read and understand the IT Policy on appropriate use. Orient staff on appropriate use and
monitor use activities to ensure adherence to these policies.
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Helping the program staff and other department to prepare for any extra activities like
conferences, meetings
Troubleshoot internet issues in liaison with the relevant ISP.
Install, configure and upgrade hardware and software for desktops and laptops (Windows,
MS Office, Antivirus
Management of an overall tracking system for the respective IT Equipment Inventory.
Provide onsite end‐user support for National and International staff.
Install, configure, and maintain network services, equipment and devices.
Installing and configuring computer hardware, software, systems, networks, printers and
scanners
Plans and supports network and computing infrastructure.
Configure and update antivirus.
Users/group management including creation of E‐mails and grant permissions.
Implement and support MicrTik firewall server for the office
Export the weekly and monthly reports from the monitoring server and circulate to the
relevant staff.
Provides remote client support. This includes setup, configuration and troubleshooting
remote communication problems.
Perform preventive maintenance 3 time in a year
Configures and manages DVRs, Switches, CCTV Encoders and all Network and Security
devices.
Prepare a comprehensive monthly report of the IT occurrences to your supervisor copied
to Regional IT manager.
Conducting electrical safety checks on computer equipment.
Supporting the logistics/Program staff in any technical/IT related purchase by specify the
minimum requirement and analyzing offers in any technical purchase committee.
Maintain proper documentation of all IT equipment including; system profiles, warranties
and IT stock/accessories; Organize and maintain central filing system of satellite systems.
Ensure that all users are backup their data and the backup system are running without
problems.
FROM AUGUST 2017 TO APRIL 2018
ADMIN ASSISTANT CASUAL WORKER, OXFAM ORGANIZATION
Implement the Oxfam standard operating guidelines for general administrational and
provide administrative support to staff and visitors.
Manage day-to-day operation of administration activities for Shafar office.
Assist in annual office budget preparation and mid-year office budget review.
Analyze and develop service contracts/agreements for outsourced services and regularly
monitor the performance of service providers to ensure that the contracts are respected.
Manage occupational health and safety procedures and equipment’s (e.g. fire
extinguishers) and service them according to supplier's recommendations.
Coordinate and ensure maximum safety of the office.
Maintaining, keeping track of, and update records and payment schedules of the office
utilities.
Coordinate the maintenance and management of Oxfam office and guest house furniture,
equipment other facilities & utilities.
Coordinate and overall manage office running and management (maintenance, repairs;
3
equipment stationery).
Assists in organizing meetings, workshops, seminars etcetera for programs and
departments.
Supervises and properly manage office/GH cleaners.
Follow on office supplies and keep the hibernation stock replenished on regular basis.
Responsible of mobiles and SIM cards stock and also assigning the devices as per the needs
after management approval.
FROM APRIL 2006 TO DECEMBER 2015
IT TECHNICIAN – NETWORK ENGINEER – NETWORK ADMINISTRATOR
HAWK INTERNATIONAL FINANCE & CONSTRUCTION CO
Working associated with IT support engineers as one team.
Installing, managing, and troubleshooting of windows server 2003, 2008 R2.
Setup, Configure & Manage Servers as (Domain, additional domain, File Server, ISA
Server, Email Server, Printer Server).
Monitoring and troubleshooting the WAN and LAN connection.
Documents network problems and resolution for future reference.
preparing all the required documents for ISO audit in IT Department.
Use and supervise the use of HSE standards.
Fixing and installing PC’s, Monitor, Printers (HP) and UPS’s, Laptop Pc & Copier (Konica
Minolta) Hardware/ Software problems.
Investigate user problems, identify their source, determine possible solutions, test and
implement solutions.
Develop and maintain a well-organized system of records- keeping.
Manage and maintain hardware inventory database and track all equipment
transfers; Track usage and order supplies as needed.
Set up the operating plan, commensurate with the requirements of the Organization.
Determine the systems needed for future work, current and equipment.
Preparing the necessary study to measure the effectiveness of the devices and how to
improve their performance.
Strong skills, writing, conversation and communication in addition to the ability to
communicate with external suppliers and internal staff.
Staff training to raise the possibilities to the fullest extent under the existing
technology.
Installing and configuring new and current computer hardware, software, systems,
networks.
Travel periodically to all field office under HAWK (Balhaf Site, Alayoun Site, DNO Site,
Alkhasha Block 9 Site, Aluklla Block6 Site, Mukalla Office & Sayoun Office, Masila Site,
and Kharir Site).
supporting logistics in the management of IT stocks of equipment, consumables and
other supplies.
Troubleshooting system and network problems, diagnosing and solving
hardware/software faults.
Fixing and installing Networks Cables, access points, modem, and max devices.
Follow-up internet issues with the relevant ISP.
Coordinates timely repair of equipment under warranty by the supplier.
Implementing the Preventive Maintenance Plan and upgrades of systems.
Maintenance of computer peripherals (such as printers, scanners, ADSLs etc.)
Conducting electrical safety checks on computer equipment.
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Implementation of maintenance requests and prepares the necessary reports.
Ability to perform effectively even under significant pressure.
Strong experience on Office suite, (Office 365).
Very good communication and report-writing skills.
FROM SEP 2014 TO SEP 2015
IT CONSULTANT, AL-AMAL FOUNDATION FOR TRAINING AND
ENTREPRENEURSHIP
Analyzing IT requirements within the Cooperation and giving independent and objective
advice on the use of IT.
Defining software hardware and network requirements.
Evaluate and/or recommend purchases of computers, network hardware, peripheral
equipment, and software.
Presenting solutions in written or oral reports.
Planning backups and disaster recovery strategies.
Implementing the Preventive Maintenance Plan.
Complete a monthly report to the IT Manager.
Analyze and troubleshoot the various problems that occur to User.
Travelling to the field offices regularly in order to fix their problems and help the
program staff with all the issues they are facing.
Use and supervise the use of HSE standards.
Preparing all the required documents for ISO audit in IT Department.
FROM APRIL 2006 TO DECEMBER 2015
IT ENGINEER & MAINTENANCE, MEDIA TECHNOLOGY COMPANY
Implementing the Preventive Maintenance Plan For some company.
Installing computers and network for more than 100 Pc.
Follow-up internet issues with the relevant ISP for some company in Sanaa.
Implementing the Preventive Maintenance Plan for network for some company.
Follow the work of computers, peripherals and software installation.
Diagnosis crashes computers and software and perform maintenance.
Development and modernization of computers and software.
Maintenance of computer peripherals (such as printers, scanners, etc. ...).
Implementation of maintenance requests and prepare the necessary reports.
Provide technical support to computer users.
REFERENCES
- Mohammed alshiabany /Mobile 734225656 / job title: project Manager in Hawk International.
- Akram Hamid /Mobile 771142467 / job title: Admin Officer in WFP Organization.
- Muneer Alfaidhi / Mobile 777011867 / job title: General Manager in EASY LINK Company
