YOU'RE BEING WATCHED                                                   1the passive
1sentence stress: passives
                                                                                                                    ( 2. 2
                                                                                                                    ►
                                                                       f surveillance
                A CCTV camera helps crime prevention;
            potential criminals know their actions might be
            filmed and this acts as a deterrent to crime.                                4 ) User-data monitoring on
                                                                                          TVs and other appliances
                                                                                          sends data to manufacturers
      Number plate recognition enables                                                    and businesses.
the authorities to follow our
movements wherever we drive and
store the information indefinitely.
                                                                                 MobiLe phone tracking
                                                                              can keep track of any
                                                                              individual’s location.
              Microchips on credit cards
           make it easy to monitor and
           record information about our
           habits and movements.
                                                                                         S Facial recognition technology
                                                                                          can identify any individual.
                                                                                          Software then a c c e s s e s data
                                                                                          about the person via social
                                                                                          networking websites.
  S u rv e illa n ce technology: Keeping us safe or an in vasio n of p riv a cy ?
  VOCABULARY                                                    LISTENING
  SURVEILLANCE                                                  2 AH   2.5 Listen to two people discussing types
                                                                 of surveillance technology and complete the table.
  1    A   Work in pairs. Look at the photo and discuss.
                                                                 Put / if they like it or X if they don't like it.
       1 How many of these surveillance techniques are
         you aware of?                                           B Work in pairs and listen again. Student A: make
       2 How many are common where you live or where             notes on the woman's opinion. Student B: make
         you are now?                                            notes on the man's opinion.
       3 How does surveillance make you feel? Why?
                                                                       technology       woman            man
       B Match meanings 1-8 with the phrases in bold in           l    CCTV
       the photo.
       1 an official group, e.g. the government or the police
       2 to watch or follow (two phrases)                         2    facial
                                                                       recognition
       3 to keep data (on a computer) for future use
                                                                       technology
       A getting information about someone's private life
         in a way they don't like                                 3    microchips in
                                                                       products
       5 to say/find out who someone is
       6 stopping people from doing something illegal
                                                                  4    number plate
         (two phrases)                                                 recognition
       7 to obtain information
       8 a situation in which there is a lot of observation,
         filming or recording of people                          C Work in pairs and complete both columns of
                                                                 the table.
       C Work in pairs and discuss. How might each
       surveillance technique be used in a good or a bad         D Which speaker do you agree with more? Which
       way? How would you answer the question at the             one gave more convincing arguments?
       bottom of the photo.
GRAMMAR                                         5 A Read the text about microchips. How many different uses for
THE PASSIVE                                      microchips are described?
3 A Check what you know. Look at the                  Microchips are everywhere...
  sentences from the conversation and
                                                      ... and their uses range from the ordinary to the more worrying.
  underline the passive forms.                        For example,1companies can place them/they can be placed in food
  1 Not long ago a friend of mine was                 packaging. Then your fridge monitors your food so that -they can
                                                      remind you/you can be reminded when it’s time for 3you to buy
    robbed at a bus stop.
                                                      something/a product to be bought.
  2 I think statistically more crimes are
                                                       I he medical world has suggested that1doctors could implant
    solved because of CCTV than not.                  microchips/microchips could be Implanted in newborn babies. Then
  3 I don't want to be sent adverts from              the person’s movements and habits can be tracked throughout their
    companies that I don't know.                      lives. 5Scientists could also implant/Microchips could also be
                                                      implanted in criminals so that police can 'keep/be kept track of them,
  4 But we're being sent stuff all the                and possibly? identify the whereabouts of known criminals at the time
    time anyway.                                      7someone commits a crime/a crime Is committed.
  5 I've been given quite a few fines                 And if you’re the kind of person who loses things easily, syou can
    over the years.                                   buy a set o f clip-on mlcrochlps/a set o f clip-on microchips can be
                                                      bought which °you can attach/can be attached to any object you want
  6 Money should be spent somewhere
                                                      to keep track of - for example your handbag. If the object gets lost.
    else to be honest.                                l0you can use your phone/your phone can be used to find it.
  B Underline the correct alternative
  to complete the rules. Use the
  sentences above to help.                       B Underline the best form, active or passive, so that it a) keeps
                                                 the focus on the main ideas and b) is correct,
         1 Use the passive to put the            C Work in pairs and discuss. Which ideas in Exercise 5A do you
         focus on the person or thing            find disturbing and which don't bother you?
  m
  w      doing the action/offected by the
         action.
         2 Use the passive when one or          SPEAKING
         more of these is true:
         The person or thing that did           6 A   Work in pairs. Read the article and answer the questions.
         the action:                             1 Which plans would be the most useful for cutting crime?
           a) is/isn’t obvious                   2 Would you like to have these things in your local area?
           b) is known/is unknown                3 How do you think the following groups of people would feel
           c) is/isn't important                   about the plans: the police, parents, teenagers?
           d) is/isn't the main focus
         3 Use the passive to bring the
         object of the verb to the beginning/    POLICE TO INSTALL
         the end of the sentence.
         4 Use the passive to make               TOWN-WIDE
         certain written texts (e.g.             SORVEILLANCE
         academic) more personal/
                                                 In response to the recent
         impersonal or formal/informal.          surge in crime, police have
                                                 announced plans to install the
                                                 following security systems:
4 H   2.6   SENTENCE STRESS: passives
                                                 »    CCTV cameras to cover
  Mark the stress in phrases 1-6.
                                                      the whole town
  Listen and check. Then listen again            »    police spot checks for
  and repeat.                                         identity cards
  1   A friend of mine was robbed.               »    monitoring of phone calls
                                                 »    monitoring of social
  2   More crimes are solved.
                                                      networking websites
  3   I don't want to be sent adverts.           »    all teenagers’ mobile phones to be registered on police GPS systems
  A   We're being sent stuff all the time.       »    number plate recognition cameras on all main roads
  5   I've been given quite a few fines.
  6 Money should be spent somewhere
    else.
                                                 B Work in pairs. You belong to one of the three groups in Exercise
                                                 6A, question 3. Make a list of your reasons for or against the plans.
 > page 130      LANGUAGEBANK
                                                 C Role-play a meeting with the three groups of people. Take turns
                                                 and discuss your opinions.
                                                 D Vote for one of the other two groups. Which          one gave better
                                                 reasons for their opinion?
WRITING                                                                   8 A   Find the formal phrases in the
A LETTER OF COMPLAINT; LEARN TO USE FORMAL                                   letter that match the informal
WRITTEN LANGUAGE                                                             phrases below.
                                                                             1 Get in touch soon to let me know
7 A  Work in pairs and discuss. In what circumstances would you                that you've done something.
 write a letter of complaint or make an official complaint? Have             2 To put things right, I want you to ...
 you ever done this? What happened?                                          3 I'm writing about
  B   Read the letter and answer the questions.                              A With best wishes
  1 Who is the letter to?                                                    5 Thanks for dealing with this
                                                                               problem quickly.
 2 Why is the writer complaining?
                                                                             6 I've already discussed the problem
 3 What does she want to achieve?
                                                                             B In the last four paragraphs of the
                                                                             letter, circle the passive verbs and
                                                                             underline the active ones. Why does
                                                                             the writer choose each?
                                                                          speakoutTIP
                                                                          A letter of complaint should follow
  LaGrande Travel Agency
                                                                          'The Four Cs'. It should be: concise, clear,
  1422 La Grande Avenue                                                   constructive and considerate. Reread
  Hartwood, 03735                                                         the letter. Does it follow the rules of
                                                                          The Four Cs'?
  To Whom it May Concern:
  I am writing with regard to the misuse of a personal photograph o f
  myself and two o f my friends on your website.                          9 A    Plan a letter of complaint.
 The photograph in question is one I posted on my personal blog              1 Read the notes below and choose
 several months ago, and it involves my friends and I celebrating              one of the situations.
 the end o f the examination period at university. Several days ago, I       2 Decide what you want to achieve in
 was shocked to discover that my photo had been used in an online              the letter.
 advertisement for your study abroad programme. This is both unfair
                                                                             3 Make notes on the content of each
 and illegal, as you have been using the photograph without my
                                                                               paragraph.
 permission, and as you are advertising a product with it, you are in
 fact using it for personal gain.                                              Situation 1
  I have taken up this matter with a lawyer, who has advised me               Your neighbours / new burglar
  to contact you in writing. She has also indicated what further              alarm / alarm gone off three times
  steps might be taken should you fail to respond promptly and                / neighbours away / tried to talk to
  appropriately.                                                              them / too busy
 To resolve this matter, I request that you remove the photograph             Write a letter of complaint to your
 without delay. In addition, I ask that you issue a statement o f your        neighbours.
 policy regarding use o f images that are not your property.
  Please contact me within one week o f the date o f this letter to            Situation 2
  confirm that these steps have been taken. If you need to reach me by
                                                                               Recently you parked car/ thought it
  telephone, my number is (0141) 985-001.
                                                                               was legal/ returned / parking fine /
  Thank you for your prompt attention to this matter.                          no-parking sign behind tree
 Yours faithfully,                                                             Write a letter of complaint to your
                                                                               local council.
  CJvet/r-leAM.Jo'HZ'S
  Charlene Jones (Ms)                                                        B   Write the letter (120-180 words).
                                                                             C Check the grammar, spelling and
                                                                             punctuation of your letter.
  C Put the parts of a letter of complaint a)-f) into a possible             D Exchange your letter with another
 order. Then check your ideas with the order in the letter above.            student. Check that he/she has:
 a) explain what you have done so far                                        • followed The Four Cs'.
  b) give a time frame for action and a way of contacting you                • used paragraphs well.
 c) state the overall reason for writing, in one sentence 1                  • used a formal style.
  d) write a polite closing comment
  e) ask for specific action from the person/company you are writing to
 f) give additional detail about the reason for writing