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Department of Computer Sciences: Bahria University, Lahore Campus

The document discusses usability metrics and user experience. It describes tasks involving evaluating mobile payment apps using usability matrices and the System Usability Scale questionnaire. Based on the user studies and scores, Easypaisa was found to have a more satisfactory interface than Jazzcash.

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50 views4 pages

Department of Computer Sciences: Bahria University, Lahore Campus

The document discusses usability metrics and user experience. It describes tasks involving evaluating mobile payment apps using usability matrices and the System Usability Scale questionnaire. Based on the user studies and scores, Easypaisa was found to have a more satisfactory interface than Jazzcash.

Uploaded by

Filmy Studio
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Bahria University, Lahore Campus

Department of Computer Sciences


Lab Journal 07
(Fall 2020)

Course: Human Computer Interaction Lab Date:


Course Code: SEL - 320 Max Marks: 20
Faculty’s Name: Lab Engineer:

Name: Mohammad Jasim Waqar Enroll No:03-135172-055

Objective(s) :
 Understanding of Usability Matrices
 User Experience & User Interfaces

The ISO/IEC 9126-4 Metrics recommends that usability metrics should include:

 Effectiveness: The accuracy and completeness with which users achieve specified
Goals

 Efficiency: The resources expended in relation to the accuracy and completeness with
which users achieve goals.

 Satisfaction: The comfort and acceptability of use.

Task 1:
1. Easypaisa
2. Jazcash

Task 2: Perform the tasks with at least three users. Create user profile.
Task:
1. Deposit
2. Withdrawal
3. Transfer
4. Billing
5. Booking
Users for Easypaisa:
1. Jasir
2. Asjad
3. Rashid
4. Saadi
5. Naveed
Users for Mobicash:
1. Laiba
2. Jasim
3. Komal
4. Shahab
5. Yahya

Task 3: Measure the Satisfaction using System Usability Scale (SUS) . Calculate the score
and assign letter grades.

+
Task 4: Compare the scores and conclude which interface is more satisfactory from
the category you choose. Give Reason.

According to data and SUS score, we conclude that the easy paisa App interface
more attractable and suitable .due to its easy functionalities as compare to jazz
cash, Easypaisa transfer, billing and booking are outstanding ,most of the people
gave 5 start rating due to these functionalities .
Lab Grading Sheet :

Max Obtained
Task Comments(if any)
Marks Marks
1. 5
2. 5
3. 5
4. 5
Total 20 Signature

Note : Attempt all tasks and get them checked by your instructor.

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