Latoya Vialet
7906 N. Boundary Road, Dundalk, MD, 21222
Phone: [443]810-4637
Email: mrsvialet@gmail.com
Experience
Crisis Textline, New York, NY 9/2020-12/2020
Crisis Counselor/ Policy Intern
• Answer texts from people in crisis
• Active listening
• collaborative problem solving
• safety planning
• Research information related to policies to ensure that the policies in place are
accurate & to make adjustments as needed to ensure clients are receiving the
mosteffective support
Johns Hopkins University, Baltimore, MD 11/2015-Present
Administrative Coordinator
• Coordinate the day to day administrative activities for surgeons
• Provide administrative support to faculty
• Confidential handling of patient medical records
• Provide support for faculty's activities with national societies, research projects,
scholarly publications and presentations
• Serve as a liaison between department and vendors, other departments, and outside
organizations
• Coordinate faculty travel and faculty-sponsored events
• Manage scheduling/calendars
• Create, maintain, & analyze electronic record keeping systems
• Serve as primary point of contact for travel reimbursement
• Process travel reimbursements in SAP within established deadlines
• Screen/process/deliver mail
• Research and respond to general internal and external requests.
Long Island Jewish Medical Center, New Hyde Park, NY 10/2014-4/2015
Access Services Representative
• Registration for Emergency room, Ambulatory surgery and Admitting
• Conduct interviews with patients to obtain demographics and insurance verification
• Contact insurance companies to obtain benefits, co pays and deductibles
• Heavy cash handling, charge entry, and payment posting
• Bed control, admissions, discharges, transfers and daily census
Johns Hopkins Hospital, Baltimore, MD 04/2011- 6/2014
Sr. Medical Office Coordinator
• Coordinate the day-to-day activities of a multi-faceted medical practice to ensure
smoothly functioning and good patient relations.
• Serve as liaison for physician practice to department administration. Clinical
management and hospital services.
• Assist patients, patients' families, referring physicians, and third party carriers to
resolve patient related issues.
• Triage patient calls and medical issues.
• Answer patient medical questions where appropriate and determine if
physician/nurse response is required.
• Schedule patients for laboratory tests, medical examinations, procedures and
admissions.
• Use automated systems to access, enter, and edit patient information. Relay
information to patients regarding pre preparation for laboratory tests, examinations,
and procedures.
• Assure all patient correspondence is transmitted to correct areas in a timely manner
to streamline patient processing.
• Maintain familiarly with various types of medical insurance to explain these plans.
• Assist physician(s) in monitoring signing of operative notes, discharge summaries.
• Obtain pre-certifications as required by patients' health care insurers or managed
care providers.
Johns Hopkins Hospital, Baltimore, MD 10/2010 – 4/2011
(Agency: Mary Kraft & Associates, Lutherville, MD)
Medical Office Coordinator
• Schedule initial and subsequent appointments for patients
• Obtain authorizations and referrals for patient services required by insurance
carriers
• Prepare charts for initial patient visits
• Mail and fax patient information to appropriate destinations
• Open office mail & distribute accordingly
• File charts when physicians and nursing staff are done reviewing
• Answer multi line telephone and take messages for physicians and nursing
staff
• Scan documents into epr system
Education
Briar Cliff University, Sioux City, IA Anticipated: December 2020
Candidate for Bachelor of Social Work Degree
Briar Cliff University Dean’s List Spring 2018-2019
Software
• IDX
• KEANE
• EPIC
• ORMIS
• MS-Office
• SAP/CONCUR
