MODULE MATERIALS

List of Modules

No. MODULE
MODULE TITLE
CODE
The Definition and Classification of Housekeeping
1 and The Organizational Structure HRH 11-1

2 Standards of Ideal Housekeeping HRH 11-2

3 Bathroom Cleaning HRH 11-3

4 Cleaning, Care and Maintenance HRH 11-4

5 Floor Care, Cleaning and Maintenance HRH 11-5

Guestroom Cleaning, Care and Maintenance
6 HRH 11-6

7 Bed Make-up and Replenishments of Linens HRH 11-7

Process of handling Lost and Found Items and Room
8 Keys HRH 11-8

9 Mini-Bar in Guestroom HRH 11-9

Linen and Laundry
10 HRH 11-10
Sanitation in Housekeeping
11 HRH 11-11

12 Skills of an Effective Housekeeping Manager HRH 11-12

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HRH 11 Document No. Developed by:

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Cleaning, Care
and
Maintenance

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 Cleaning, Care and Maintenance
MODULE CONTENT

COURSE TITLE: HOUSEKEEPING 1

MODULE TITLE Cleaning, Care and Maintenance

NOMINAL DURATION: 8 HRS

SPECIFIC LEARNING OBJECTIVES:

At the end of this module you MUST be able to:
1) understand the Cleaning Standards;
2) understand Furniture Cleaning, Care and Maintenance;
3) determine Window Cleaning Procedures; and
4) determine Brass Cleaning and Polishing Procedures.

TOPIC: Cleaning, Care and Maintenance

SUBTOPICS:
➢ Dusting of Furniture and Fixtures in Guestrooms
➢ Window Cleaning
➢ Materials for Window Cleaning
➢ Brass Cleaning and Polishing
➢ Materials Needed for Brass Cleaning and Polishing
ASSESSMENT METHOD/S:
Self-Assessment
Enrichment Activity
REFERENCE/S:
• Roldan, Amelia. Introduction to Hotel and Housekeeping Operation; 2008
• Unbiztodo, Laarni. Housekeeping; 2016

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 Information Sheet HRH 11-4
Cleaning, Care and Maintenance

After reading this INFORMATION SHEET, YOU MUST be able to:

1) understand Furniture Cleaning, Care and Maintenance;
2) determine Window Cleaning Procedures; and
3) determine Brass Cleaning and Polishing Procedures

Cleaning Standards
Sweeping
- All swept floors do not have dust streaks nor does show mark where dirt
was picked up.
- No dirt left on corners, behind doors, under carpets or furniture.

Mopping
- Water is used sparingly. Cleaning solutions are rinsed quickly and the
floor is dried at once.

Floor Cleaning
- Swept or vacuumed, carpet is shampooed as necessary.
- Cemented or vinyl floor is scrubbed or polished.
- Floors are free from obstructions.
- All floors, after thorough stripping /scrubbing are applied with a thin,
smooth and even finish.

Floor Finishing
- Floor finishes are not allowed to build up in corners, baseboards or under
furniture.
- Striping and removal of old finish is done whenever necessary to avoid
yellowing and build-up in corners, baseboards or under furniture.

Wall Washing
- Streaks and lap mark are not visible.
- Corners and areas difficult to reach are cleaned with soft cloth to remove
smudges.
- Walls are spot free. Water does not run on floors and fixtures.

Vacuuming
- All carpeted areas/upholsteries are kept clean, free of dust.
- All spots are removed upon discovery.

Dusting
- All surfaces are dust free
- Corners are vacuumed.

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Window Cleaning
- Window glasses do not have smudges or water marks.
- Window frames and channels are free from dust.

Cleaning Glass Panels, Mirrors

- Thoroughly cleaned, no visible streaks, scratches or spots.

Waste Disposal Garbage Containers

- Emptied of trash, garbage and dirt; disposed daily.
- Clean as often as necessary.
- Containers are underlined with plastic.

Cleaning of Ashtrays
- Emptied of soil and cigarette buds, washed and wiped dry.

Cleaning Drinking Fountain

- Keep clean and sanitary
- Fixtures are wiped dry to avoid retention of water that causes watermarks.

Dusting/Cleaning of Furnitures and Fixtures

- Thoroughly dusted, all surfaces are free of dirt and spots.
- Appliances are properly arranged and installed in their appropriate
location.
- Upholstered chairs are shampooed or vacuumed.
- Furnitures have no damages or defects.

Ceiling Cleaning
- Ceiling is free from cobwebs and dirt.
- Ceiling fan and fluorescent are thoroughly dusted.

Grounds Maintenance
- All walkways, parking spaces, planted areas are clean, free of littered
objects.
- Cemented/concrete pavements are free from spots, scrubbed regularly
and dust free.
- Plants are watered regularly, pruned, trimmed periodically and as
necessary. Soil is regularly cultivated, fertilized periodically, planted to
prevent eroding. Plant pests are eradicated; fumigation is conducted on
regular schedule or upon detection of presence of pest in the area.
- Pool flooring is cleaned, scrubbed as scheduled and whenever necessary
to prevent the growth of algae.
- Plants (in boxes) are maintained and replaced as needed.

Other Cleaning Tips

1. Never leave a damp cloth on a wooden surface.

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 2. Do not dry-dust. If dust and dirt accumulate on furniture, dusting them
with dry cloth may cause tiny scratches which dull the finish.
3. When furniture has become heavily soiled with a thick layer of
accumulated dirt, the following are recommended to be able to restore
their appearance at a very minimal cost.
3.1 Fold a clean, soft cloth into palm-sized pad and saturate it with a
generous amount of solvent.
3.2 Rub the cloth over the surface with a circular washing motion and
clean surface thoroughly.
3.3 Wipe away all loosened soil with a clean, dry cloth.
3.4 Use plenty of solvent and change the wiping cloth frequently to avoid
re-depositing dirt.
3.5 If there is no more soil that appears on the dry cloth, the furniture
can already be applied with furniture cleaner, then polished.
Soap and water are not recommended for cleaning heavily soiled furniture
inasmuch as water can damage the finish.
4. Yellow spots on bleached and blond furniture also require proper
attention. Aging causes these spots. However, aging will be delayed when
furniture is maintained with proper furniture polish.
5. Laminated plastic tops such as Formica can become dull and shabby from
excessive wear when harsh abrasive cleaners are used to clean them. It is
advisable to use furniture wax to avoid such damage.
6. Pour a little car polish on a thick pad of clean, soft cloth and rub it on the
area using long, even strokes. Then wipe the surface with clean cloth.
Apply furniture wax for protection and polish. The wax will protect the
furniture against wear and make daily maintenance easier.

Dusting of Furniture and Fixtures in Guestrooms

Needed supplies
1. Clean rags or cloth
2. Furniture wood polish
3. Sprayer

Instructions:
1. Collect dusting material and supplies and place them in the bucket. Make
sure all supplies are available to avoid delay in dusting.
2. Begin dusting by starting from the main entrance door until all fixtures
are dusted.
3. Using rags and sprayer of wood polish, start dusting from the main door
(front and back portion) including the jambs, hinges, and door knobs.
Move from one corner to another (not random) to ensure that all fixtures
are properly dusted.
4. Continue dusting and proceed to wooden panels. Dust closet shelves,
walls, hangers, closet, bar, and the outer and inner part of the closet door.
5. Dust TV sets and stand, study desks, chair and sofa. Remove all items on
top of the desk and return the items properly after dusting the surface.
Wipe the drawers. Dust legs of chairs and under the tables.
6. Dust glass windows, windowsills, valance board, wall lamps (including the
bulbs), wall frames, and full-length mirror. Wipe the headboard and legs
of beds.

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7. Wipe night table, telephone, bedside switches.
8. For suite rooms, wipe coffee table, side table with night lamp (including
bulbs), floor lamp, vanity mirror and console table. Dust mini-bar,
refrigerator, and TV cabinet. Wipe all mini-bar items and check whether
the refrigerator needs defrosting.

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Window Cleaning
Equipment and Materials Needed
2 buckets 2 mops squeegees 4-8 cleaning towels
3 scrubbing-white pads 1 hand brush 4 plastic bags
Steps Procedure
1. Prepare all needed supplies and Prepare a bucket of water, and then
materials mand place them near place a small amount of all purpose
the working area. cleaner unto it. Have another bucket
of water for rinsing.
2. Remove cobwebs, if any. Use a broom or an old cloth. Use a
ceiling broom for hard to reach
windows.
3. Wash-clean frames and windows With a sponge soaked in the bucket
thoroughly, from top to bottom, filled with water (mixed with a
inside and outside. solution), start cleaning the
windows following one of these
methods.
• Start on the upper-left side of
the window and make an s-
shape stroke downwards until
you reach the bottom-right
corner of the window.
• Start cleaning the window
from the upper-left corner and
drag the sponge straight
down. Use a dry cloth to
remove any excess water and
start cleaning the next line
until you reach the right side
of the window.
• If squeegee is used, do not
forget to dry it with a chamois
or dry rag after each stroke.
Otherwise, visible lines will
appear on the window pane.
4. Rinse the cleaning sponge. Dip it into the rinsing bucket several
times and squeeze it until the dirt is
completely washed out.
5. Wipe-dry the window frames Wipe-dry the frames, moving from
using a dry, cleaning towel. the inside to the outside, if the
frames are horizontal. If they are
vertical, move from top to bottom.

1 broom All-purpose cleaner 4-8 polishing cloths

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 6. Clean the outside part of the Stand on a ledge or sill and hold on
window. the window frame.
Hold firmly to prevent any accident.

Begin cleaning from the top and

move towards the bottom so that the
loosened dust and dirt will also
move downwards and the clean part
will not be splattered with dirty
water.

7. Dry clean the outside surfaces. Make sure that the rubber strip of
the squeegee (if used) is clean. Move
squeegees downwards from one side
to another. This will remove water
from the cleaned surface and will
protect the dried part of the glass
from getting wet.

8. Polish the glass. Fold a polishing cloth into a pad

then spray Methylated spirit unto
the pad. Wipe windows moving side-
ways until the whole area is
polished. Always wipe-dry the
rubber strips after every downwards
stroke. Give attention to corners and
edges of glass windows.

Brass Cleaning and Polishing

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Equipment and Materials needed
Metal polish
Polishing cloths
All-purpose cleaner
Hot water

Steps Instructions
1. Prepare all the needed Gather and place them into a
materials. container.
2. Apply a metal polish to the Shake the polish container with a
metal fixtures to remove dirt polishing cloth presses against the
and tarnish. mouth or the metal polish.

Place a little amount of the polishing

chemical on the cloth. Avoid putting
excessive polish.

3. Rub the polish metal surface. Distribute the metal polish evenly over
the metals fixture.

Rub the area thoroughly until all

applied polish on the metal surface
has dried up.

Repeat the rubbing process with a

different clothe until the surface being
polished is shiny and clear of tarnish.

Make sure that all parts are evenly

polished, leaving no spot or tarnish
behind.
4. Prepare the cleaning solution. Mix the all-purpose cleaner with hot
water.

The solution is designed to remove

leftover solution from then surface.

5. Rinse the surface to wash away Dip the brush in the cleaning solution,
all remaining dirt and polish on then lightly brush and rinse the
surfaces that have been surface.
polished.
Make sure that there are no sediments
left on the surfaces that were polished,
most especially in uneven or grooved
surfaces.
6. Dry the rinsed metal surface. Wipe dry the surface with a cleaning
cloth.

If the area is not wipe-dry, the

moisture can cause rusts on the
surface.

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 General Household Hints
House cleaning becomes easier and more economical with the use of
proper housekeeping techniques, using some tricks for handling unavoidable
stains with simple home remedies, such as vinegar.
To save steps as you make up each room, make a circular tour beginning
at the door. As you move around the room, dust the furniture, knick-knacks,
mirror and other accessories, spraying wax lightly on them, then wiping dry with
soft, lint-free cloth.

Extra Tips on Spot Removal and Furniture Care:

1. Ashes will not stick to waxed ashtray. Waxed telephones will not collect as
many fingerprints. Spray a little wax into a dust cloth, and then go over
each item with the wax dampened cloth.
2. When a polishing cloth becomes too mist to wipe large surfaces, it makes
an ideal cloth for dusting and cleaning areas such as furniture arms and
legs where it might be difficult to apply wax directly.
3. Doors, drawers, and window screens will slide more smoothly in the edges
are lubricated with wax.
4. Vinegar is a useful kitchen item not only for food seasoning, but also as
an all-around remedy for spot removing, as follows:
a. Discoloration on aluminum utensils maybe removed by boiling water in
utensils, to which vinegar has been added.
b. To remove lime deposit and hard water scales from aluminum utensils,
boil vinegar, fresh lemon or calamansi and water for 10 minutes before
using them for scouring.
c. Alkaline stains on wooden floor may be removed by using vinegar. Allow
it to remain on the stain for 3-4 minutes, then wipe dry with a clean
cloth. Then re-wax.
d. Unidentified stains on kitchen sink maybe removed by covering the
sink with a solution of vinegar and laundry bleach. Allowing this
mixture to remain on the affected area overnight.
e. Stains on certain types of rugs that are caused by house pets (like dogs
and cats) may be treated with warm diluted solution of white vinegar.
Apply a small amount on the stain and blot the liquid. Repeat the
process until no more stain is visible.
f. To remove spots in worn-out areas of clothes that are made of blue
serge, black silk, crepe, and other materials, apply vinegar using a
cheesecloth then air the clothes to remove the bad odor of vinegar.
5. Some bad odor is hard to dispel even after the windows and doors are wide
open. Such odor usually comes from pungent dishes and seafood; strongly
scented fruits or vegetables, stale cigarettes, and the mustiness of rooms
closed for long periods. The odors linger in the air and closet. They stick
to fabrics, draperies, carpets, and upholstery.
To eliminate or minimize foul odor and to freshen the air in rooms, use air
fresheners.
The spray of air fresheners like Glade (for room use) or Glade Dry (for
rooms and fabrics) is also advisable in the following:

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 a. Ironing boards. Spray occasionally to make the chore pleasant, and to
give the cloths fresh, clean smell.
b. Inside clothes and linen closets.
c. On mattresses: spray toward the ceiling above the bed so that the mist
will fall on the mattress. Or, spray above sheets before making up the
bed, and before replacing the blankets.
d. Spray in freshly cleared dresser drawer, before replacing paper liner
and contents.

Preparing Accomplishment Report

After accomplishing cleaning assignments, housemen assigned in public
areas are supposed to prepare and submit an accomplishment and productivity
repot. Using a prescribed accomplishment form, they will record their daily
accomplishment in their assigned data.

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