Chapter I – Nature and Significance of Management

3 Policy formulation is the function of

(a) Top level management
(b) Middle level management A 1
(c) Operational management
(d) All of the above

4 Management is
(a) an art (b) a science A 1
(c) both art and science (d) neither

5 Coordination is
(a) Function of management
(b) The essence of management A 1
(c) An objective of management
(d) None of the above

6 What is Efficiency? K 1

7 The following is not an objective of management

(a) earning of profits
(b) growth of the organization A 1
(c) providing employment
(d) policy making

8 What is Effectiveness concerned with? U 1

9 Which of the following is not a function of management

(a) Planning (b) Staffing
(c) Cooperating (d) Controlling A 1

10
Give an example for top level/middle level/supervisory level management. A 1

Chapter -2 Principles of Management

13 How are Principles of management formed?

(a) In a laboratory
(b) By experiences of managers A 1
(c) By experiences of customers
(d) By propagation of social scientists

How Simplification differs from Standardization according to Taylor?

14 A 1
15
State the number of principles of management propounded by Henri K 1
Fayol.

16 Principles of management are NOT

(a) Universal (b) Flexible A 1
(c) Absolute (d) Behavioral

17 Who strongly advocated Piece Wage System? K 1

18 ‘She/he keeps machines, materials, tools, etc. ready for operations by

concerned workers’. Whose work is described by this sentence under
functional foremanship
(a) Instruction Card Clerk A 1
(b) Repair Boss
(c) Gang Boss
(d) Route Clerk

19 Who is called the Father of Scientific Management? K 1

20 Which of the following statement best describes the principle of ‘Division

of Work’?
(a) Work should be divided into small tasks A 1
(b) Labour should be divided
(c) Resources should be divided among jobs
(d) It leads to specialization

21
Who is known as the Father of General Management? K 1

22
Which management principle of Fayol advocates that there should be
U 1
only one boss for every individual employee?

23 U
What is the aim of simplification according to Taylor? 1

24
What is the objective of Method Study according to Taylor?
U 1

25 What is Standardization according to Taylor? K 1

26
Who advocated separation of planning and execution functions in any K 1
organization?
27
Name any one new technique of Management developed on the basis of
U/A
Principles of Management.

Chapter 3 Business Environment

30 Which of the following does not explain the impact of Government policy
changes on business and industry?
(a) More demanding customers
(b) Increasing competition A
(c) Change in agricultural prices
(d) Market orientation

31 Which of the following is an example for social environment?

(a) Money supply in the economy
(b) Consumer Protection Act A
(c) The Constitution of the country
(d) Composition of family

32 What is Business Environment? K

33 Which of the following does not characterize the business environment? A

(a) Uncertainty (b) Employees

(c) Relativity (d) Complexity

34 Liberalization means
(a) Integration among economies
(b) Reduced government controls and restrictions A
(c) Policy of planned disinvestments
(d) None of the above

Chapter 4 Planning

37 What is a ‘Budget’? K

38 Which of the following is an example for the single use plan?

(a) Policy (b) Procedure
(c) Budget (d) Method A

39 State the meaning of ‘Rule’. K

40 Give an example for a plan which is neither single nor standing plan. A

41 Which of the following is not the feature of the planning?

(a) It focuses on achieving objectives
(b) It involves identification and division of work
(c) It is the primary function of the management
(d) It is a pervasive function A

42 Give an example for Standing Plan. A

43 Which of the following statement is not correct with regard to planning?
(a) It is a mental exercise
(b) It provides direction for the future actions
(c) It is end function in the process of management
(d) It involves setting objectives and developing courses of A

actions

44 State the first step in Planning Process. A

45 Give an example for Single Use Plan. A

46 Which function of management involves decision making? U

47 What is Single Use Plan? K

48 What is Planning? K

49 What is Standing Plan? K

 Chapter -5 Organising
52 What is Authority? K

53 Which of the following is not an element of delegation? A

(a) Accountability (b) Authority
(c) Responsibility (d) Informal Organization

54 Grouping of activities on the basis of functions is a part of A

(a) Decentralized organization
(b) Divisional organisation
(c) Functional organisation
(d) Centralised organisation

55 Can Accountability be delegated? U

56 Which type of organisation structure is suitable for enterprises having large U

variety of products?

57 What is Delegation? K

58 What is Organisation Structure? K

59 What is Decentralisation? K

60 A network of social relationship that arise A

61 For delegation to be effective, it is essential that responsibility be A

accompanied with necessary
(a) Authority (b) Manpower
(c) Incentives (d) Promotions

62 Span of management refers to A

(a) Number of managers
(b) Length of term for which a manager appointed
(c) Number of subordinates under a superior
(d) Number of members in top management
 63 What is Responsibility? K

64 Which management function translates the plans into action? K

65 Which of the following does not follow the scalar chain? A

(a) Functional Structure (b) Divisional Structure
(c) Formal Organisation (d) Informal Organization

66 When can one say that an organisation is centralized? U

Chapter 6 Staffing

69 State any one type of selection tests. K

70 K
State the off-the-job training method given to employees before handling
sophisticated machinery and equipment.

71 K
What is the meaning of ‘Development’ in Staffing Process?

72 What is Training? K

73 Name any one external source of recruitment. K

74 Mention the first step in selection process. A

75 Name one internal source of recruitment. K

76 K
Name on-the-job training method given to plumbers, electricians or iron
workers.

77 Which one of the following is not a function of staffing A

(a) Recruitment (b) Training
(c) Compensation (d) Directing
78 Promotion of employees results in A
(a) Increase in pay (b) Increase in
responsibility
(c) Increase in job satisfaction (d) All of the above

79 Which of the following is On–the-Job method of training? A

(a) Case study (b) Coaching
(c) Vestibule Training (d) Computer
modeling

80 What is meant by Interview in Selection Process? K

81 What is Staffing? K

82 Which one of the following is an internal source of recruitment A

(a)Transfer (b)Employment exchange (c)Advertisement
(d)Campus recruitment

Chapter 7 Directing
85 State any one Leadership style. K

86 Which of the following is not an element of communication? A

(a) Decoding (b) Communication
(c) Channel (d) Receiver

87 The communication network in which all subordinates under a A

supervisor communicate through supervisor only is
(a) Single Chain (b) Inverted V
(c) Wheel (d) Free flow

88 Name any one type of Grapevine network. K

89 What is a ‘Motive’? K

90 State any one assumption of Maslow’s Hierarchical Theory of Needs. U

91 State any one element of Directing. K

92 The motivation theory which classifies needs in hierarchical order is A
developed by
(a) Fred Luthans (b) Scott
(c) Abraham Maslow (d) Peter F. Drucker

93 The highest level need in the Need Hierarchy of Abraham Maslow is A

(a) Safety Need
(b) Belongingness Need
(c) Self Actualization Need
(d) Prestige Need

94 The process of converting the message into communication symbols is A

known as
(a) Media (b) Encoding
(c) Feedback (d) Decoding

95 The software company promoted by Narayana Murthy is A

(a) Wipro (b) Infosys
(c) Satyam (d) HCL

96 State any one pattern of formal communication. K

97 What is Directing? K

98 Grapevine is A
(a) Formal Communication
(b) Barrier to Communication
(c) Lateral Communication
(d) Informal Communication

99 Which one of the following is not an element of direction? A

(a) Motivation (b) Communication
(c) Delegation (d) Supervision
100 Status comes under the following type of barriers A
(a) Semantic barrier
(b) Organisational Barrier
(c) Non semantic barrier
(d) Psychological barrier

Chapter 8 Controlling

103 Budgetary control requires the preparation of A

(a) Training schedule (b) Budgets
(c) Network diagram (d) Responsibility centres

104 Controlling function of an organisation is A

(a) Forward looking
(b) Backward looking
(c) Forward as well as backward looking

105 Which of the following is not applicable to responsibility accounting? A

(a) Investment Centre (b) Accounting centre
(c) Profit centre (d) Cost centre

106 Management audit is a technique to keep a check on the performance of A

(a) Company (b) Management of the company
(c) Shareholders (d) Customers

107 What is ‘Standard’ in controlling process? K

108 What is Ratio Analysis? K

109 What is meant by Controlling? K

110 Expand PERT/CPM/MIS. K

Chapter 9 Financial Management

113 The decision of how much to be raised from which source is an example for A
(a) Financing decision (b) Working capital
decision
(c) Investment decision (d) None of the above

114 A fixed asset should be financed through A

(a) a long term liability
(b) a short term liability
(c) a mix of ling and short term liabilities
(d) None of the above

115 The decision of acquiring a new machine or opening a new branch is an A

example for
(a) Financing decision (b) Working capital
decision
(c) Investment decision (d) None of the above

116 The cheapest source of finance is A

(a) Debenture (b) Equity share capital
(c) Preference share (d) Retained earnings

117 Current assets are those assets which get converted into cash A
(a) within six months (b) within one year
(c) between 1 and 3 years (d) between 3 and 5 years

118 How do you calculate Net Working Capital? A

119 Companies with higher growth pattern are likely A

(a) to pay lower dividends
(b) to pay higher dividends
(c) that dividends are not affected by growth issues
(d) none of the above

120 What do you understand by ‘Capital Structure’? U

121 Give an example for current asset. A

 122 State the primary objective/aim of financial K

123 Write the meaning of ‘Financial Risk’. K

124 What is Business Finance? K

125 Give an example for fixed asset. A

Chapter 10 Financial Markets

128 The settlement cycle in NSE is A

(a) T+5 (b) T+3 (c) T+2 (d)
T+1

129 Expand IPO/BSE/NSEI/SEBI/NASDAQ/OTCEI/CSDL K

130 What is the benchmark index of NSE? K

131 What is meant by Depository? U

132 Primary and secondary markets A

(a) Compete with each other
(b) Complement each other
(c) Function independently

133 A Treasury Bill is basically A

(a) An instrument to borrow short term funds
(b) An instrument to borrow long term funds
(c) An instrument of capital market
(d) None of the above

134 The National Stock Exchange of India was recognized as Stock Exchange A
in the year
(a) 1999 (b) 1993 (c) 1994 (d)
1995
 135 What is Stock Exchange? K

136 What is Money Market? K

137 K
Name the first and the largest depository presently operational in India.

138 Give the meaning of Dematerialisation. U

139 What is the benchmark index of BSE? K

Chapter 11 Marketing

142 Name any one Distribution Channel. U

143 What is a Brand? K

144 State any one feature of convenience goods. K

145 U
What do you mean by Zero Level distribution channel?

146 What is Publicity? K

147 State any one Marketing Philosophy or concept. K

148 Give an example for the marketing of services. A

149 Give the meaning of Product? K

150 What is Packaging? K

151 What is Labelling? K

Chapter 12 Consumer Protection

154 State the monetary limit of claim in State Consumer Disputes Redressal U
 Commission.

155 What is the monetary limit of claim in District Consumer Disputes U

Redressal Forum?

156 Name any one redressal machinery/agency set up under Consumer K

Protection Act to redress consumer grievances.

157 U
What is the monetary limit of claim in National Consumer Disputes
Redressal Commission?

158 K
Name any one Consumer Organisation/NGO engaged in protecting and
promoting consumers’ interests.

159 Who is a Consumer? K

160 State any one unfair trade practice of manufacturers and service providers K
by which consumers are exploited.

161 State any one regulation which provides legal protection to the consumers. K

162 In which year the Consumer Protection Act was enacted? K

Chapter 13 Entrepreneurship Development

165 K
Who introduced the term ‘Entrepreneur’ for the first time?

166 Expand N-Ach./N-pow./N-Aff./N-Aut. K

167 Who is an Entrepreneur? K