In partial fulfilment of the
requirements in
Quality Service
Management in
Tourism & Hospitality
THC 123
Submitted by:
Infante, Jhunrundel
Miramonte, Honey
Pono, Lindyll
Valladolid, Jean Clyde
Villagracia, Erica Lenn
Submitted to: Ms. Ma Anne Cerna
1st Establishment
Farm Boy
Farm Boy Grill is a Steakhouse and the only Fast Food Restaurant that offers Angus
Beef. Angus Bearing the U.S. Department of Agriculture seal, our choice cuts come from
Black Angus cattle with superior quality, consistency, and marbling. This ensures you
only the most flavorful and tender steak.
They also offer Kobe Steak, beef kebab, braised beef brisket and other more rice meals
and salads.
You can choose any cut of PH BEEF, USDA ANGUS, and JAPANESE WANGYU. You
can choose its doneness, and choose your free side dish.
Location:
G/F Florotel Hotel, Pendatun Corner Laurel Sts, Gen Santos City. (Besides Mang Inasal)
Store Hours: 10 AM- 9PM
1st Visit
STRENGTHS
Fast Serving
Good Ambience
Accessible
Affordable Prices
Friendly & Accommodating Staff
You get to pick your own steak off their fridge
The waiter served water immediately after ordering
WEAKNESSES
No Wi-Fi
Expensive and small choices & variety of desserts
Expectation VS. Reality
2nd Visit
STRENGTHS
Good Ambience
Accessible
Affordable Prices
Friendly & Accommodating Staff
You get to pick your own steak off their fridge
WEAKNESSES
No Wi-Fi
Expensive and small choices & variety of desserts
Expectation VS. Reality
Lack of staff
Recommendations:
Put Wi-Fi
Employ more staffs and employees
RATINGS:
1st Visit:
GOOD SERVICE
10/10
2nd Visit
Good Service
9/10
The ratings in the first visit is higher compared to the second visit because, we were
warmly welcomed and served well during the first day, the waiter served us water
immediately after we ordered, he is also always in stand by whenever we need rice, and
is always smiling,accommodating & friendly. While on the second visit they are in lack
of staff,, that causes the different kind of service we've experienced, but overall Farm
Boy Grill gives a good service to customers that we will surely go back for!
2nd Establishment
Rib Shack
Ribshack is a fast food restaurant that offers grilled spareribs, back ribs and pork bbq.
Address: 2nd Floor, SM City, San Miguel St, General Santos City, South Cotabato
📷:ctto
1st Visit
STRENGTH
Fast Serving
Accessible
Affordable Prices
Employees are attentive in in terms of cleaning tables
They have a side dish for every meal (cucumber)
WEAKNESSES
They may be in standby but not approachable and attentive
Waiters are not friendly
Waiters don’t cater concerns immediately
No Wi-Fi
Expectation VS. Reality
RATINGS: BAD SERVICE
8/10
We rate Rib Shack with a bad service because their space is so small, that could cause it
to be a crowded and chaotic place most especially during peak hours. Their employees
and staffs are stationed to every corner and is attentive in cleaning the tables, but they
are not that friendly, approachable, and attentive to our concerns, because they don’t
have the willingness to do something for you, it’s like they don’t like/love what they
are doing.
Conclusions:
The restaurant that gives a good service is The Farm Boy grill, while the Rib Shack is the
restaurant that gives a bad service. It was not only in our perception but also to those
we knew that already eaten in that restaurant. In there we compared and for the result
it was the same on what we have experienced. This paper does not only criticize the
establishments, but we believed that through this paper we could help the
restaurants/establishment to improve and be better in the future, because the services
that they offer does not only affect the stability of their restaurant/establishment, but it
can also affect us the customers and consumers.
