2

communication goals
1 Make small talk. ENGLISH FOR TODAY’S WORLD
2 Describe a busy schedule. Understand English speakers from
different language backgrounds.

1
3 Develop your cultural awareness. C 1:02 PHOTO STORY Read and listen to a conversation between Teresa = Spanish speaker
UNIT 4 Discuss how culture changes over time. two participants at the meeting in Bangkok. Surat = Thai speaker

Make Small Talk

preview

Delete
Reply Reply All Forward

INTERNATIONAL
From: ROWAN PAPER
0:56 PM GMT
Sent: January 2 22:2
To: All Affiliates , March 24–27
ting: Bangkok, Thailand
Subject: Annual Mee Teresa: Allow me to introduce myself. Surat: Well, Sawatdee-Khrab. Nice to Teresa: Is it customary in Thailand for
I am Teresa Segovia from the meet you, Ms. Segovia. I’m Surat people to be on a first-name basis?
Meeting Etiquette Santiago office. Sawatdee-Kaa. Leekpai. Surat: Well, at company meetings in
itions and cultures,
ther from different trad Surat: Where did you learn the wai*? Teresa: No need to be so formal. English, always. In other situations,
Since we all come toge to make this meeting run smoothly:
e guid eline s You’re Chilean, aren’t you? Please call me Terri. though, people tend to be a little
here are som
Teresa: Yes, I am. But I have a friend in Surat: And please call me Surat. more formal. It’s probably best to
ptly for meetings.
• Please arrive prom ets required. Chile from Thailand. watch what others do. You know
casual: no ties or jack Teresa: OK. Surat, do you mind my
• Dress is business en should feel what they say: “When in Rome . . . ”
or shorts, please. Wom asking you a question about that,
However, no denim Teresa: Mm-hmm . . . , “do as the
though?
free to wear slacks. or takin g calls , or texting during
mak ing Romans do!”
• Please refrain from If you have an Surat: Not at all.
es on vibrate mode.
meetings. Put all phon outside into the corridor.
urgent call, please step a first- nam e basis.
everyone on
• Note: Please treat
*Thais greet each other with a gesture called the wai and by saying “Sawatdee-Kaa” (women) / “Sawatdee-Khrab” (men).
ide non-meat
is internatio nal style. All meals will prov please speak
FYI: Food irement,
a special dietary requ D THINK AND EXPLAIN Answer the questions.
options. If you have desk .
the front
with Ms. Parnthep at 1 Why was Surat surprised about the way Teresa 3 What did Teresa mean when she said, “No need to
g..
ning
annin
plan ROWAN
See attached meeting
agenda for advance INTERNATPAPER greeted him? How do you know he was surprised? be so formal”?
IONAL
Agenda–M 2 Why do you think Teresa decided to say 4 What do you think the saying “When in Rome,
arch 24 “Sawatdee-Kaa”? do as the Romans do” means?
8:30 Br
eakfast bu
9:15 Welc ffet
ome and op Salon Bang
Philippe M ening rem kok
artin, Presi arks
9:45 Fo
urth quart dent and CE
O
SPEAKING
Bangkok agenda er results an Ba llroom
Angela de d discussion
10:30 Co Gr oo t, CFO A PERSONALIZATION If you took a business or pleasure trip to another country, how would you like
ffee break
11:00 Int Ballroom to be addressed? Complete the chart. Then discuss and explain your reasons to a partner.
ernational
marketing outlook an
pla d integrated
Sergio Mon ns I’d like to be called . . . Always In some situations Never
12:00 Lu tenegro
ncheon
2:00 Re
gional marke
Ballroom by my title and my family name.
• U.S. and ting plans Gallery
Ca by my first name.
• Mexico an nada Group
d
• Caribbean Central America Gr Salon A by my nickname.
oup
• South Am Group Salon B
A Read and summarize the etiquette guidelines erica (South
and Andes) ern Cone Salon C I’d prefer to follow the local customs.
Group
for an international business meeting. Write four • Brazil
Salon D
statements beginning with Don’t. Salon E B DISCUSSION Talk about the questions.
B DISCUSSION Why do you think Rowan Paper 1 In your opinion, is it inappropriate for two people 2 In general, when do you think people should use
International feels it’s necessary to tell participants of very different status (such as a CEO and an first names with each other? When should they
about the meeting etiquette? What could happen assistant) to be on a first-name basis? Explain. use titles and last names? Explain your reasons.
if the company didn’t clarify expectations?
2 UNIT 1 UNIT 1 3
 4

1 goal PRONUNCIATION Intonation of tag questions

LESSON
Make small talk
DIGITAL
VIDEO
COACH

A 1:06 Rising intonation usually indicates that the B 1:07 Falling intonation usually indicates that the
speaker is confirming the correctness of information. speaker expects the listener to agree. Read and
Read and listen. Then listen again and repeat. listen. Then listen again and repeat.
CONVERSATION MODEL 1 People use first names here, don’t they? 1 People use first names here, don’t they?
A Read and listen to two people meeting and making
1:03 2 That meeting was great, wasn’t it? 2 That meeting was great, wasn’t it?
small talk. 3 It’s a beautiful day for a walk, isn’t it? 3 It’s a beautiful day for a walk, isn’t it?
A: Good morning. Beautiful day, isn’t it?
C PAIR WORK. Take turns reading the examples of tag questions in the Grammar chart on page 4. Read
B: It really is. By the way, I’m Kazuko Toshinaga. each with both rising and falling intonation. Listen to tracks 1:06 and 1:07 to check your intonation.
A: I’m Jane Quitt. Nice to meet you.
1:05 Asking about proper address
B: Nice to meet you, too.
A: Do you mind if I call you Kazuko?
Do you mind if I call you [Kazuko]?
Would it be rude to call you [Kazuko]?
now you can Make small talk
What would you like to be called?
B: Absolutely not. Please do. How do you prefer to be addressed? DIGITAL
VIDEO A CONVERSATION ACTIVATOR With a partner, personalize the
A: And please call me Jane. Do you use Ms. or Mrs.?
Conversation Model to greet a classmate. Make small talk. Ask each other
about how you would like to be addressed. Then change partners.
B RHYTHM AND INTONATION Listen again and repeat.
1:04
Then practice the Conversation Model with a partner. A: Good . , isn’t it?
B: It really is. By the way, I’m . Ideas for tag questio
ns
A: I’m ... [Awful] weather, …
Nice [afternoon], …
Great [English clas
don't stop! [Good] food, … s], …
GRAMMAR Tag questions: Use and form Be careful! • Continue making small talk. The food is [terrible
], …
Use aren’t I for negative tag questions • Get to know your new classmates.
Use tag questions to confirm information you already think is true or after I am. • Ask about families, jobs, travel, etc.
to encourage someone to make small talk with you. I’m on time, aren’t I? BUT I’m not late, am I?
It’s a beautiful day, isn’t it? Use pronouns, not names or other nouns,
in tag questions.
When the statement is affirmative, the tag is negative. When the Bangkok is in Thailand, isn’t it?
statement is negative, the tag is affirmative. Use the same verb NOT isn’t Bangkok?
tense or modal in the tag question as in the main statement.
affirmative statements negative statements
You’re Lee, aren’t you? You’re not Amy, are you?
She speaks Thai, doesn’t she? I don’t know you, do I?
He’s going to drive, isn’t he? We’re not going to eat here, are we?
They’ll be here later, won’t they? It won’t be long, will it?
There are a lot of rules, aren’t there? He wasn’t driving, was he?
There isn’t any sugar, is there? We didn’t know, did we?
You were there, weren’t you? She hasn’t been here long, has she?
They left, didn’t they? You wouldn’t do that, would you?
It’s been a great day, hasn’t it? He can’t speak Japanese, can he?
Ann would like Quito, wouldn’t she? GRAMMAR BOOSTER p. 127
They can hear me, can’t they? • Tag questions: short answers

Maria, hi! I’m Deborah.

A FIND THE GRAMMAR Find and underline a tag question in the Photo Story on page 3. B EXTENSION Write your name and a few facts about yourself on a Your parents are from Italy,
aren’t they?
sheet of paper and put it on a table. Choose another classmate’s
B GRAMMAR PRACTICE Complete each statement with the correct tag question. paper, read it quickly, and put it back on the table. Then meet that
1 Rob is your manager, ? 7 The agenda can’t be printed in the business person and confirm the information you read, using tag questions.
2 I turned off the projector, ? center before 8:00 ±.²., ?
8 They were explaining the meeting etiquette, Maria Carbone
3 Tim is going to present next, ?
? I grew up here, but my parents are from
4 She won’t be at the meeting before 2:00,
9 She wants to be addressed by her first
?
name, ?
Italy. I started studying English when I was
5 We haven’t forgotten anything, ? in primary school.
DIGITAL
MORE
10 There was no one here from China,
EXERCISES 6 It was a great day, ? ?
4 UNIT 1 UNIT 1 5
 6

2 goal CONVERSATION MODEL

LESSON
Describe a busy schedule
A 1:08 Read and listen to someone describing a busy schedule.
A: So how was your day?
B: Unbelievably busy. By 9:00 I had taken the placement
GRAMMAR The past perfect: Statements test, registered for class, and bought my books.
A: That’s a lot to do before 9:00!
Use the past perfect to describe an action that occurred before a specific time in the past. Look at the 1:10 Intensifiers
timeline to see the order of the actions. Form the past perfect with had + a past participle. B: That was nothing! At 10:00, I had a
meeting across town, but by 1:00 unbelievably
11:00 12:00 I had already arrived back at school
incredibly
for my class.
The meeting ended at 11:00. We arrived. = The meeting had ended before we arrived.
A: What did you do about lunch? really
Time markers by, already, and yet are often used with the past perfect. Note: In informal speech, you can use
the simple past instead of the past B: Well, when I got to class, I hadn’t so
By four o’clock the tour had begun. eaten yet, so I just got a snack.
perfect when the words by, before, and
They had already eaten when their friends called. after make the order of events clear. pretty
When the flight took off, the storm hadn’t started yet (OR hadn’t yet started). A: Wow! I’ll bet you’re pretty hungry now!
By April he started his new job.
Before I got married, I studied
Use the past perfect with the simple past tense or the past of be to clarify B 1:09 RHYTHM AND INTONATION Listen again
marketing.
which of two past actions occurred first. After she made the presentation, and repeat. Then practice the Conversation
The meeting had begun late, so we didn’t have lunch until 2:00. they promoted her. Model with a partner.
(First the meeting began; then we had lunch.)
By the time the tour was over, Ann had already met Kazuko. GRAMMAR BOOSTER p. 128
(First Ann and Kazuko met; then the tour was over.) • Verb usage: present and
past (overview)
now you can Describe a busy schedule
A GRAMMAR PRACTICE Choose the correct meaning for each statement.
1 “Before they decided to have the meeting in Bangkok, I had already decided to take my vacation there.” DIGITAL
VIDEO A CONVERSATION ACTIVATOR With a partner, change the Conversation Model to
First they decided to have the meeting in Bangkok. Then I decided to take my vacation there. describe a busy day, morning, afternoon, evening, week, or any other period of
First I decided to take my vacation in Bangkok. Then they decided to have the meeting there. time in the past. Use the past perfect. Then change roles.

2 “By the time she got to the meeting, she had already reviewed the agenda.” A: So how was your ?
B: busy. By I .
First she reviewed the agenda. Then she got to the meeting.
A: That’s a lot to do before !
First she got to the meeting. Then she reviewed the agenda.
B: That was nothing! .
3 “They had already asked us to turn off our cell phones when the CEO began her presentation.” A: What did you do about ?
First they asked us to turn off our cell phones. Then the CEO began her presentation. B: Well, .
First the CEO began her presentation. Then they asked us to turn off our cell phones. A: Wow! I’ll bet you !

B It’s now 7:00 P.M. Read ±eg’s to-do list and complete the statements, don't stop!
using the past perfect, already, and yet. • Ask more questions about
your partner’s activities.
1 At 8:30 ±eg her laundry, but Monday, January 4 • Provide more details about
the activities.
she the cat to her mom’s house. 8:00 Drop off the laundry at
Minute Wash.
2 By 10:45 she the cat to her mom’s house, 9:00
but she for the meeting. 10:00
B CHANGE PARTNERS Practice the
Take the cat to Mom’s house
. conversation again. Ask other
3 By 12:15 she the sales binders at 11:00 Pack for the meeting. classmates to describe their busy
Office Solutions, but she lunch with Adam. 12:00 Pick up the sales binders schedules.
at Office Solutions.
4 At 1:30 she lunch with Adam, but she 1:00 Lunch with Adam.
the DVDs to Film²ix. 2:00 Return the DVDs to FilmPi
x.
5 By 2:15 she the DVDs to Film²ix, 3:00
but she the dentist. 4:00 See dentist.
6 At 5:55 she the dentist, but she 5:00
DIGITAL 5:30 Pick up the laundry
MORE
EXERCISES a manicure. from Minute Wash.
6:00 Get a manicure if there’s
time!
7:00

8:00
6 UNIT 1 UNIT 1 7
 8

3 goal

LESSON
Develop your cultural awareness
now you can Develop your cultural awareness

A FRAME YOUR IDEAS With a partner, look at the questions about your culture on
the notepad. Discuss each question and write answers.
BEFORE YOU LISTEN
DIGITAL
FLASH A 1:11 VOCABULARY • Manners and etiquette Read and listen. Then listen again and repeat.
CARDS

etiquette rules for polite behavior in punctuality the habit of being on time
society or in a particular group How do people greet each other when they meet for the first time?
impolite not polite, rude
cultural literacy knowing about and
respecting the culture of others offensive extremely rude or impolite
customary usual or traditional in a particular culture How do they greet each other when they already know each other?
table manners rules for polite behavior
when eating with other people taboo not allowed because of very strong
cultural or religious rules
Are greeting customs different for men and women? How?
Some people eat with chopsticks, and
B Complete each sentence with the correct word or phrase from the Vocabulary. some eat with a spoon, a fork, and a knife.
1 It’s (taboo / impolite) to eat pork in some religions. No one would ever do it.
When and how do you address people formally?
2 Many people believe that (cultural literacy / punctuality) is important and
that being late is impolite.
3 In some cultures, it’s (offensive / customary) to take pictures of people When and how do you address people informally?
without permission, so few people do that.
4 Some people think that talking with a mouth full of food is an example
of bad (cultural literacy / table manners).
What are some do’s and don’ts for table manners?
5 In some cultures, it’s (customary / offensive) to name children after
a living relative, and most people observe that tradition.
6 Each culture has rules of (cultural literacy / etiquette) that are Are certain foods or beverages taboo?
important for visitors to that country to know.
7 In more conservative cultures, it’s slightly (impolite / taboo) to call someone
by his or her first name without being invited to, but it isn’t truly offensive. What are some taboo conversation topics?
8 The most successful global travelers today have developed their (punctuality /
cultural literacy) so they are aware of differences in etiquette from culture to culture.
What are the customs about punctuality?
C DISCUSSION Discuss your opinions, using the Vocabulary.
1 What are some good ways to teach children etiquette? Give examples.
2 Do you know of any differences in etiquette between your culture and others? Give examples. What is a customary gift to bring on a visit to someone’s home?
3 Why are table manners important in almost all cultures? How would people behave if there C GROUP WORK Role-play a
were no rules? conversation with a visitor to your
Are there any gift taboos (kinds of flowers, etc.)?
country. Tell the visitor about
your culture. Use the answers to
the questions on the notepad.
LISTENING COMPREHENSION 1 Arturo / 2 Hiroko / 3 Javier / Are there places where certain clothes would be inappropriate?
Subjects
Jettrin Nadia Sujeet
A LISTEN FOR MAIN IDEAS Look at the
1:12
subjects on the chart. Listen to three calls table manners “ It’s bad table manners to pick
up a soup bowl and drink soup
from a radio show. Check the subjects that
are discussed during each call.
greetings Is there an important aspect of your culture that’s not on this list?
from it. You have to use a spoon.
”
dress and clothing
B 1:13 LISTEN TO SUMMARIZE Listen again.
On a separate sheet of paper, take notes
male / female behavior “ It’s not customary for a man to
extend his hand to shake hands
with a woman. He should wait

about the calls. Then, with a partner, write

a summary of each call. Use the Vocabulary.
taboos
offensive behavior B DISCUSSION Combine classmates’ notes on
for the woman to do that.
”
punctuality the board for the class to share. Does everyone
language agree? Discuss your differences of opinion.

8 UNIT 1 UNIT 1 9
 10

4 goal B UNDERSTAND FROM CONTEXT Find and underline each of the following words in the Reading.

LESSON
Discuss how culture changes over time
Then use your understanding of the words to write definitions.

elders
workforce
BEFORE YOU READ dating
APPLY PRIOR KNOWLEDGE In what ways do you think table manners have changed since curfew
the days when your grandparents were children? DIGITAL
MORE grounded
EXERCISES

READING 1:14
now you can Discuss how culture changes over time

Glob
Gl obal
al Cul
ultu
ture
re A FRAME YOUR IDEAS Think about how culture has changed since your parents or grandparents were
www.globalculture/profiles_places/interviews your age. If necessary, ask your parents or grandparents for information. Complete the survey.

Gl bal Radio Archive Favorites About Us Store FAQ

Culture Survey
have have Is the change
changed changed for the better
a little a lot YES NO
?
Are you a
dinosaur
Culture GC: Today, Global Culture is interviewing Eugenia
Hartley of Jackson, Mississippi, in the U.S. about
changes to culture. Ms. Hartley, culture has changed a
bit since you were growing up in the forties, hasn’t it?
1. Table manners
2. Musical tastes
or a
chameleon?
How many times did you check
YES in the third column?
Hartley: Oh, definitely, and maybe more so for me than for others because Jackson is in the 3. Dating customs
South, which was pretty socially conservative when I was a young girl.
4. Clothing customs 0–3 = Definitely a dinosaur.
. Your
GC: Please tell us about some of the changes you have personally experienced. You prefer to stick with tradition
ior
Hartley: My heavens! Well, the new South is so different from the old South in a lot of good 5. Rules about formal behav motto: “If it isn’t broken, don’t fix
it!”

= A little of both. willing

6. Rules about punctuality
ways, as everyone knows. But since you ask me personally, it would probably be dating 4–6 You’re
fast.
customs, the way young people talk to their elders, table manners . . . to adapt to change, but not too
Eugenia Hartley 7. Forms of address Your motto: “Easy does it!”
GC: OK. How have those things changed? workplace
Hartley: Well, for example, when I was growing up, the family dinner hour was the one time in the day when the family 8. Male / female roles in the 7–9 = Definitely a chameleon.
motto:
home You adapt to change easily. Your
sat down together, and it was a special time. Today, that’s changed. In many families, there is no dinner hour. Kids eat 9. Male / female roles in the “Out with the old, in with the new!”
snacks or fast food all day, moms are out in the workforce and don’t have time to make a proper meal, and there are so Total YES
answers: ____
many activities that it seems like no one has time. In my day, children were more respectful and quiet at the table—we
spoke when we were spoken to, we didn’t put our elbows on the table, and we dressed nicely. No one came to the
dinner table in shorts or jeans the way they do today.
GC: That is different, isn’t it? You mentioned dating. How has that changed?
B PAIR WORK Compare and discuss your answers. Provide
“
Hartley: Well, today, I see boys and girls on dates at the mall. They can’t be more than twelve or thirteen years old! I wasn’t I think clothing customs have become less
allowed to go out on a proper date until I was sixteen. And when I finally was allowed to date, my parents didn’t let me specific examples of changes for each answer. Use the modest. My mother wore a uniform to school.
go out with a boy they hadn’t already met. Oh. And I had a definite curfew. I had to be home by 11:00. If I came in late, I past perfect if you can. But by the time I started school, girls had
was grounded—for at least a month. It was a little different for my brother, though. I guess stopped wearing them. Now girls can go to
there was a bit of a double standard. He could go out on dates when he was sixteen,
but his curfew wasn’t as strict as mine. He was allowed to stay out until midnight.
GC: And you mentioned the way young people addressed their elders. How has
C DISCUSSION Talk about how culture has changed. Include
these topics in your discussion:
school in jeans and even shorts!
”
that changed? • Which changes do you think are good? Which changes
Hartley: Well, today you hear teens, even children, calling adults by their first names. We are not good? Explain your reasons. Text-mining (optional)
had to address adults as “sir” or “ma’am.” And we always used Mr. and Mrs. I suppose Find and underline three words or phrases in the Reading
that sounds a little old-fashioned today, doesn’t it?
• How do you think older people feel about these changes?
that were new to you. Use them in your Discussion.
GC: Maybe so! Thanks so much, Ms. Hartley, for an interesting interview. • Do you think men and women differ in their feelings about For example: “strict.”
Mississippi is in the southern U.S.
cultural change? If so, how?

RECYCLE THIS LANGUAGE.

A DRAW CONCLUSIONS Answer the questions, based on the Reading. Explain the reasoning
behind each of your answers. Formality Tag questions Agreement / Disagreement
be on a first-name basis [People don’t __ ] as much, I agree.
1 How old do you estimate Ms. Hartley to be today? prefer to be addressed by __ do they? I think you’re right.
It’s impolite to __. [Customs] used to be __, I disagree.
2 Does Ms. Hartley prefer the culture of the past or the culture of the present? It’s offensive to __. didn’t they? Actually, I don’t agree because __.
3 What is Ms. Hartley’s opinion of the change in the role of mothers? It’s customary to __. Really? I think __.
It isn’t customary to __.
4 Does Ms. Hartley approve of the differences in child and teen behavior that have taken place?

10 UNIT 1 UNIT 1 11
 12

DIGITAL
GAMES

review
ORAL REVIEW
Listen to the conversations between people introducing themselves. Check the statement TELL A STORY First, look at the pictures and tell the story of the Garzas
A 1:15
that correctly paraphrases the main idea. and the Itos on June 10. Then look at the itineraries below and use the
past perfect to talk about what they had done by June 6. Start like this:
1 She’d like to be addressed by her title and family name.
By June 5, the Itos had been to . . .
She’d like to be addressed by her first name.
PAIR WORK Create conversations.
2 She’d prefer to be called by her first name. 1 Create a conversation for the two men in the first picture.
She’d prefer to be called by her title and last name. Each man tells the other how he’d like to be addressed.
2 Create a conversation for the two women in the second picture.
3 It’s customary to call people by their first name there. The women are making small talk.
It’s not customary to call people by their first name there. 3 Create a conversation for the people in the third picture. Ask and
answer questions about their trips to Peru. Use the past perfect
4 He’s comfortable with the policy about names.
when possible.
He’s not comfortable with the policy about names.
5 She prefers to use the title “Mrs.” June 10, 10:00 a.m.
She prefers to use the title “Dr.” María and Antonio
Garza Haru and
Kimi Ito
2
B Complete each sentence with a tag question.
1 You’re not from around here, ?
2 You were in this class last year, ?
3 They haven’t been here since yesterday, ?
4 Before the class, she hadn’t yet told them how she wanted to be addressed, ?
5 I can bring flowers as a gift for the hosts, ?
6 You won’t be back in time for dinner, ?
7 I met you on the tour in Nepal, ?
8 We’ll have a chance to discuss this tomorrow, ?
1
GLOBAL
9 They were going to dinner, ?
ADVENTUR
10 My friends are going to be surprised to see you, ? Later that day ES , INC.
Haru and Kim
i Ito – Peru
Itinerary
May 29
y Travel,
C Complete each statement with a word from the Vocabulary on page 8. Inc.
3 GetAwa
Lima: María
La Paz 610, An gola Hotel
Miraflores
1 Offending other people when eating a meal is an example of bad .
rza— May 31
Antonio Ga
2 Each country has customs and traditions about how to behave in social situations. María and y Puno: Casa
Peru itinerar
An
Independenci dina Classic
The rules are sometimes called . a 185, Plaza
de Armas
May 30 Angola Hotel June 4
3 Each culture has its own sense of . It’s important to Lima: María raflores Cusco: Novot
La Paz 610, Mi San Agustín
el
239
understand people’s ideas about lateness. June 3 rra Sur Hotel June 9
Arequipa: Tie Machu Pic
For additional language practice . . . Consuelo 210 chu
(Aguas Calien : Hanaq Pacha Hotel
tes)
WRITING June 6 ant Hostel
Nasca: Brab tta 978
Write two e-mail messages—one formal and one informal—telling someone TOP NOTCH POP • Lyrics p. 154
Calle Juan Ma
“It’s a Great Day for Love”
about the cultural traditions in your country. Review the questionnaire about June 9 cha Hotel
u: Hanaq Pa
cultural traditions on page 9 for information to select from. DIGITAL DIGITAL
Machu Picchntes)
(Aguas Calie
SONG KARAOKE

• For the formal e-mail, imagine you are writing to a businessperson who
is coming to your country on a business trip.
now i can
• For the informal e-mail, imagine you are writing to a friend who is Make small talk.
visiting your country as a tourist. WRITING BOOSTER p. 146 Describe a busy schedule.
• Formal e-mail etiquette Develop your cultural awareness.
• Guidance for this writing exercise Discuss how culture changes over time.

12 UNIT 1 UNIT 1 13