Patricia B
Patricia B
I
The
CAUTIOUS
CANINE
How to Help Dogs
Conquer Their Fears
Second Edition
ISBN# 1-891767-00-3
www.patriciamcconnell.com
8 9 10 11
The CAUTIOUS CANINE
How to Help Dogs Conquer Their Fears
by Patricia B. McConnell, Ph.D.
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mind that every dog is different and has a different potential for successful treatment.
Will this program ruin my dog as a “guard dog?” I sure hope so. Barking dogs can be a great deterrent
to criminals, but a dog who is aggressive to visitors is like a loaded gun on your coffee table. It’s true that
your “guard dog” might bite a burglar and chase him away, but he’s just as likely to bite your neighbor,
your electrician, or the paramedics who come when you call 911. It’s not fair to expect your dog to be
able to distinquish between all the subtleties of human comings and goings, nor is it fair to have a dog
living in fear of strangers all his life. I believe that if your dog has it in him to defend you in times of
physical danger then he will, no matter how much he loves the UPS man.
The Goal of the Program: Right now your dog is anxious, for
whatever reason, about greeting strangers. This program is designed to change his or her response to
unfamiliar people from one of fear to one of relaxed happiness. Rather than thinking “Oh NO! Who’s
that?! What should I do?!,” I want your dog to see an approaching person and think “Oh boy! Way cool!
Here comes someone I’ve never met! Yippee skipee!” (Okay, maybe that’s a bit much lor a reserved
Akita, but you get the idea!)
This program is different than “obedience training.” In traditional obedience training you are asking a
dog to perform an action, like Lie Down, Sit or Stay. When you teach a dog to overcome stranger anxiety,
you learn to control a dog’s emotions. After all, it’s his internal state — how he’s feeling inside — that
drives his behavior. Dogs are very much like humans, in the sense that sometimes their emotions can get
in the way of their performance. They can’t “just stop barking” because you told them to anymore than
we can ignore our fear of public speaking and perform perfecdy in front of an audience just because we
“should!” Following the steps below addresses the cause of his problem behavior — his emotions —
rather than just treating the symptoms.
1. Physically prevent contact between your dog and unfamiliar people when you can’t
manage the interaction in a SAFE and RELAXED manner.
For example, say you’re in a hurry, it’s the UPS man at the door (who hates dogs, and vice versa) and it’s
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really not the time lor .1 mellow training session. Grabbing your dog by the collar while anxiously yelling
“Sit! NO! Duke, Sit Down!” is teaching Duke to be even more anxious about visitors. You are better off to
avoid this situation by teaching your dog to go into another room, behind a closed door or sturdy gate,
before you open the front door to visitors.
Here’s how you do it: Start by training this when it’s quiet, with no visitors and no distractions. While
you and the dog are standing beside the front door, give the dog some signal, like “go to your place” and
happily trot with him away from the front door into a back room. Then throw a treat or a toy stuffed
with treats on the floor for the dog, shut the door for a just a few seconds, and then let him out. Repeat
this until he’s busily slurping up treats in the back room while you open the front door and pretend that
there are visitors there. Eventually, practice with friends or family ringing the bell and entering the house
until your dog willingly complies by going to his “place” when “real” visitors come.
If, by the way, you have problems with your dog at the door and you have other dogs, you are better off
to work with just one dog at a time. Barking is contagious, and another dog can increase the arousal level
of your trainee, so put your other dogs away when you are first working through the program.
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4. Here’s what DOESN’T work:
Standing beside your dog, holding him with your hands or pulling tightly on the leash while strangers
approach him or try to pet him. Even if “nothing happens,” your dog may be more scared of strangers
the next time because he was trapped into an aversive situation. We humans tend to have a fantasy that
if we’re “right there” we can somehow prevent trouble. Take it on faith from me: you can’t. Dogs are
faster than humans, a lot faster. Your chance of preventing a bite by matching your reaction time to your
dog’s is zero, so don’t get your dog in a situation where you think he might be not be safe. Your job is to
prevent those situations. Do that by setting up controlled interactions where you control how close others
are to your dog — we’ll talk about the details of how to do that below.
STEP TWO: WHAT SCARES YOUR DOG?
The second step is to sit down and figure out exactly what elicits the problem behavior. Sometimes what
scares your dog is very general, like anyone unfamiliar who comes to the door or anyone who reaches
quickly toward the dog and tries to pet him on the top of his head. However, what scares your dog can
be extremely specific —like the dog I just saw who, after being friendly for four years, began barking
aggressively at teenage boys with baseball caps. In this case, there was reason to believe that the dog had
learned to be afraid of a particular boy with a cap on, and that he had generalized this fear to all boys
with hats.
Most “shy” dogs are not afraid because of some abusive incident, but because they are genetically
predisposed to be afraid of unfamiliar things. Some new things are scarier than others. Shy dogs most
commonly are afraid of: unfamiliar people; men more often than women (especially large, deep voiced
guys); people with funny looking silouettes (carrying bags, wearing hats, etc.); people who charge up to
them; hands that reach over the top of their heads; young children who move and speak erratically, and
people who are themselves afraid of dogs.
Be Specific! It’s very helpful to sit down and make a specific list of the things that upset your dog. Be
sure the entire family participates, because dogs behave differently with different people. The key to
being specific is to understand that behavior is measured in microseconds and micrometers. An
outstreched hand might elicit fear in your dog if it moves moderately quickly to within 12 inches of the
dog’s face, but not if it’s moved slowly. The same outstreched hand might not scare your dog if it moves
quickly toward your dog, but stops at 24 inches instead of 12 inches from his face. It’s important to be
aware of what exactly sets your dog off, because we need to start working with those same events at an
intensity level below that which frightens him. We’ll call the events that scare your dog TRIGGERS, or “the
bad,” since it is what your dog considers to be “bad,” whether it’s the approach of a big man with a hat
on or a little girl on a bicycle. The more specific and thorough your list of triggers, the better chance you’ll
have of successfully treating your dog.
Specific triggers can become generalized: Do keep in mind that SPECIFIC events that initially set off a
dog can become generalized: perhaps the most common example is the dog who feels threatened when
delivery people come. It’s probably not the uniform that bothers him at first; more likely he learns that
people with uniforms are territorial intruders. After all, they barge in and dash out, never stopping to
perform a greeting ceremony like a polite dog would. Since delivery people always leave right after the
dog barks, the dog is reinforced for barking by the withdrawal of what makes him anxious — the
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intruder. After months or years of this, dogs begin to generalize: people with uniforms are territorial
intruders who are best dealt with by aggressive barking.
One event can include many triggers: Imagine someone comes to the door and rings the bell. That single
event well might contain multiple triggers that your dog responds to. If your dog gets agitated when
visitors come, experiment to see what parts of the event add to her reaction. For example, after a few
months of associating the bell with a stranger coming into the house, many dogs begin to respond just to
the sound of the doorbell by itself. The bell becomes the “trigger” that sets the dog off and elicits fear and
arousal, even if there are no visitors outside. Triggers in our “visitor to the house” example could
include: the bell ringing or someone knocking, you walking to the front door, you opening the door, your
dog seeing someone standing in front of the door, a person stepping over the threshold and entering the
house, a person speaking to your dog or reaching toward it. Once you know all the probable triggers that
your dog reacts to, you can set up situations where you seperate them out so you can work on them one
at a time. If your dog has only a mild or moderate fear of strangers, you probably don’t need to work on
each and every trigger seperately, but if your dog is extremely scared, or at risk of causing an injury, you
must start by separating out each “bad” thing that scares your dog.
STEP THREE: FIND FIDO’S PASSIONS
Now you want to sit down and write out a list of what your dog loves. Note I said LOVES. You need to
find something that your dog is passionate about, that she’ll do just about anything for, AND that you
can give to her in small units repeatedly over and over again. Food works well for many dogs because so
many dogs love tasty' treats, and because it’s easy to chop food up into little pieces. When I say “tasty” I
don’t mean dry kibble or grain-based dog treats. I mean something your dog goes crazy over. My dogs
enjoy just about any doggie treats, but they think meat was made in heaven, so that’s what I use if I want
to teach my dog a new trick. Meat- based products seem to get the most dogs’ attention, but all dogs are
different. Do your own choice tests and see if your dog gets electric over chicken, liver, hot dogs or, bless
them, frozen peas. The right food can make all the difference. I see owners every week who say: “Oh, my
dog isn’t all that excited about food” while Fido is drooling buckets at my feet and turning somersaults
because I ignored the dry doggie bones and got out my chicken.
Some Cautions About Using Food. If you are working with your dog often, you might need to cut down
on his dinner. If your dog really loves his kibble, just use part of his dinner for the training. If you use
treats instead of dinner kibble (which will be 95% of dog owners), decrease his dinner by 5 or 10 percent.
I’d rather your dog gained a pound or two than bite your neighbor, but I don’t want your dog blimping
out so that you end up with a health problem. You can also compensate for the extra food by adding
more exercise to your dog’s day — lots of exercise is extremely valuable for fearful dogs anyway, so it’s
well worth your time.
If your dog loves tasty treats, but won’t eat during a training session, then you are going too far, too fast.
Anxiety supresses appetite, so if your dog refuses his favorite food, then you will know that you must
rearrange things logistically so that he is more relaxed.
Food Isn’t the Way to Every Dog’s Heart. If you have an obsessive retrieving dog, then you can use
tennis balls just as easily as food. Sometimes play is even more effective than food, since it‘s hard to be
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playful and nervous at the same time. Some dogs have no interest in objects like balls, but go crazy over
squeaky toys. Spend time figuring out what your dog adores and what she is willing to work for. That
will be the key to changing your dog’s reactions to strangers. Every dog is different, so find your dog’s
personal passion that you can dole out repeatedly, and then proceed to the next step. No matter what
that passion might be, we’ll call it the TREAT or the “good,” since we know that your dog loves it, and it
has the power to make your dog feel good inside.
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influencing your dog’s thoughts and emotions, so don’t pay much attention to whether your dog is
sitting or standing, as long as he looks relaxed.
You can see now why it’s so important to be aware of all the things that set your dog off. If your dog
flinches when someone reaches toward her, start giving her treats when the person is 20 feet away, long
before she’d get scared by any movement from the stranger. If your dog is afraid of the vet, thext drive to
the clinic parking lot, stuff Ginger’s mouth with hot dogs and then drive away without even getting out!
If your dog is getting increasingly agitated when people come to the door, start by tossing ti'eats or toys
just after a family member rings the bell. Keep up the treats when you open the door, but now the “visitor”
(one of your dog’s best human buddies) should toss the goodies. It might seem silly to have someone the
dog already adores go through this process, but it’s actually critical to the success of the program. You
are laying a foundation of associations (doorbell rings and YES! I get happy!) that will be essential later
on, when real strangers appear at the door.
In summary, the first stage of treatment is to teach your dog an association betweexr something that
could scare them if it was more intense (if it was faster, closer, bigger, etc.) and something that you
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know the dog adores. You do this by insuring that you have at least
some control over the triggers, and are well stocked with your dog’s
favorite treats.
How much of this do I have to do? The key to getting this to work is to
create events, over and over again, where your dog learns to associate
feeling great with a low intensity version of what scares him. The
number of repetitions needed varies tremendously from one dog to
another, depending on many factors. The degree of shyness of the dog
(mediated both by genetics and early experience), whether your dog is
an “alpha-wannabee,” the number of exposures per week, and your skill
and timing are probably the most important factors. Minor cases can
require only a few sessions at this level and then you and your dog can
move on. However, I’ve had clients who’s dogs needed hundreds of
repetitions over many months before we could even consider the next
step. In general, the amount of time necessary correlates with the degree
and duration of the problem. But every dog is different. Always be
conservative, and err on the side of safety. There’s nothing to lose by
being cautious, and what’s a few more weeks or months of training
compared to many years of a happy and safe life for your dog?
Don’t go beyond this stage until your dog clearly begins to anticipate
something good happening when he sees a stranger at your pre-
determined distance. For instance, King might see someone coming
down the street and look at you and wag his tail. Maggie might try to
get the tennis ball out of your pocket. Once you get this kind of
response, continue with this phase for several more sessions before
moving on, just to insure that the new response is truly learned. Keep in
mind that a response in one context doesn’t always generalize to
another. If Maggie is doing really well in a familiar neighborhood park,
then move on to the next step whenever you are there. But don’t assume
her behavior will be consistent in another environment, like at the vet
clinic. Always be ready to back up a step when you change contexts.
What’s critical at this stage is to condition your dog that big guys with
uniforms (or whatever it was that scared your dog) are a signal that
something really wonderful is about to happen. If the “good thing”—say
it’s a tennis ball—consistently comes right after the UPS man, then
bingo! you’ve just conditioned an association between the UPS man and
the ball. After you do it enough,
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your dog’s response to the UPS man will become the same as his
response to a tennis ball. That’s why classical conditioning is so
powerful — it’s as though your delivery man becomes a huge walking
tennis ball to your dog, because he evokes the exact same response.
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capable of calming down and sitting quietly. Once she’s capable of
sitting, speak quiedy and rub her chest widt circular strokes until she’s
even more calmed down. I’ll talk in more depth later about what to do
when things don’t go quite as planned.
Continue this process, giving your dog treats, or toys, or happy talk as
she sees people, and before she gets nervous. Do this as often as you can,
in as many contexts as you can. Remember that every time you change
contexts, you are, in a way, “starting over.” In each new situation, be
sure to back up and insure that the intensity of the trigger is below your
dog’s threshold. Many dogs are worse in their own neighborhoods,
presumably where they feel both threatened and/or responsible. In this
case, start by walking the dog in other neighborhoods, and gradually
work your way back to your own.
Have others start tossing the treat or the toy: Continue over the weeks
or months having people get closer and closer while your dog gets treats
as they approach. Once the people get close enough to do so, it’s time to
start asking them to toss the treat. Ask your dog-loving friends to help
you out and pretend to be a “stranger” approaching on the street. You
can also ask passers-by if they mig help, keeping in mind to always keep
safety first. Ask people whose faces look receptive, and avoid people
who look busy, who won’t make eye contact, or worse—who look afraid
of your dog. You give the treat whenever you can, and create situations
where others toss treats when you’re sure it will go well.
I played this game once with my dog, Lassie. I got her when she was one
year old and she seemed cautious about unfamiliar men, although she
wasn’t aggressive in any way. But since I knew that caution at one year
can sometimes turn into aggression when a dog is three years old, I
wanted to eliminate her cautiousness before I had a problem. I drove to a
nearby small town, and sat on a bench in front of the local cafe with a
bucket of cut up lamb. 1 was on the lookout for friendly men who got
one of those “what a cute dog” looks on their faces at 20 yards. If they
did, long before they got within petting distance I’d ask them if they’d
mind helping me out: “Lassie hasn’t met a lot of men, and I want her to
love guys, so would you throw these treats to her?” Note that I didn’t
have them feed her by hand yet, because I wanted Lassie to associate
approaching men with feeling great. A fast approach by an incoming
stranger and hand moving quickly toward her face, even to offer a treat,
might have scared her a little. I tossed treats to the stranger, so that he
could toss them to Lassie. This had the secondary advantage of keeping
his hands busy and preventing him from petting the dog before she was
ready for it! Sitting on a bench hustling men might seem intimidating,
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but eventually you have to find a way to have others throw the treats.
Just to be sure to be conservative and only set up situations you are sure
are safe. Friends are always best, but strangers can be helpful if you are
careful to go only where you can maintain control of their approaches
toward your dog.
Ready for others to pet your dog? Once your dog acts as though she
wants to greet strangers, you are ready to condition your dog to enjoy
petting. Fearful dogs can be panicked by an unfamiliar hand reaching
toward them. Just the initial hand movement toward them can be an
intense trigger for many dogs. For moderate to serious cases, you must
divide the act of being petted into several steps.
First, be aware of the different parts of petting that might upset your
dog. The events that scare dogs in this context include: a stranger
walking directly toward them, looking directly at their eyes, bending
over them, and reaching a hand toward the top of their head. Second,
divide these events into individual steps, in the same way that you did
above with “strangers” approaching from a distance. The best way to
introduce petting (the least scary for the dog) is to have the approaching
person turn sideways and put his or her weight on their back foot. Have
the “stranger” drop a treat as they turn toward the dog, and repeat this
action several times. Let the dog come to them and sniff their relaxed,
unmoving hand, which opens only to drop treats. Again, the game is to
keep the intensity level of what scares the dog as low as you can. Here’s
what some sessions might look like, with your friend Ken helping out
you and your dog Duke:
Imagine that the first two sessions with Ken look like this:
• First, you give Duke a treat as Ken gets within 10 feet.
• Immediately afterward, Ken tosses a treat, having stopped at 10 feet
and turned sideways. Ken is looking to the side of Duke, not right
at him. Ken is talking quietly to you now, in a relaxed voice, but not
to Duke.
• Ken tosses another treat to Duke as he steps forward another step
toward you and Duke.
• Ken repeats this until he is beside Duke. Duke is breathing
normally, with a relaxed open mouth, slightly wagging his tail from
the base, looking up at you on occasion for treats. You observe no
tense stiffness in Duke’s body. He’s breathing and moving as he
does when he’s happy and relaxed, so you decide to proceed. (If
Duke looks tense, Ken should back up and toss treats from farther
away.)
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• Ken gendy drops a treat but continues to hold his hand down by his
side.
• Duke lifts up his nose, leans forward and sniffs Ken’s hand. Ken
drops another treat.
• Ken drops 3 more treats as he turns, and he then walks away. You
say: “Oh, too bad, no more treats,” as if in sympathy, and continue
your walk.
In both of the two sessions above Duke tried to approach Ken, and
sniffed his hand with a relaxed demeanor, so you and Ken agree it’s
time to move on to petting. In the third session:
• Ken approaches as before, but doesn’t produce a treat until he’s five
feet from Duke. Ken drops 5 treats, one after the other, while
approaching closer to Duke. Duke sniffs Ken’s hands, wagging
with his entire rear end and looking relaxed but excited about the
hot dogs.
• Ken holds his hand by his side and opens it up so Duke can take the
food right out of his hand.
• Ken puts another treat into his hand and lets Duke eat the treat.
While Duke is slurping up the treat, Ken raises his other hand about
6 inches toward the side of Duke’s muzzle or under his chin and then
drops it back to his side. Ken repeats this three times.
• Duke continues wagging from the shoulders back, snorting and
snuffling for more hot dogs, so Ken gives him a treat with his left
hand. As Duke eats it, Ken raises his other hand up toward the
underside of Duke’s muzzle, stopping before he actually touches
him.
• If Duke has had a serious problem in the past, Ken should continue
repeating the above process and go no further for this session. If
Duke has never been aggressive or severly scared, then Ken might
touch Duke on the side of his head briefly while Duke eats treats
from Ken’s other hand. All the while, Ken is being careful to move
slowly and to keep his hand below Duke’s eye level.
This is actually much harder to read about than it is to do. Once you
understand the process and know how to “read” your dog and thus
predict his behavior, it actually becomes very easy. Keep each session
upbeat, and again, always end long before you or Duke start to get
nervous.
Don’t hesitate to link up with a professional if you can’t do this with
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confidence. One or two sessions with someone who understands
counter conditioning may be all you need to do it on your own.
Safety first: If you have any knowledge that your dog might harm
someone, it is your responsibility to insure that this does not happen. If
your dog might nip or bite if things don’t go well, you simply must take
steps to prevent that from happening. Use a muzzle if necessary (you
can slide treats through the front opening), and have only your own
friends be the “strangers” on the street. Use only those friends who you
can count on to do what you say — this does NOT include all of your
friends, right?! Go slow, remembering that “too far, too fast” may not
only get someone hurt, but will set you and your dog back too.
Don’t fall into the trap of believing that you can use the leash to keep
things safe if the stranger gets too close. This method has at least two
problems: a tight leash creates tension and signals to your dog that this
is a, well, tense situation. That’s the last message you want to convey to
your dog! Secondly, it most likely won’t work.
Your dog’s reaction time is so much faster than yours that you simply
will not be able to react until the dog has already lunged. So keep the
leash slightly loose (just a bit of slack is perfect) and use your body to
keep strangers away from your dog if you have to. Guard against setting
up situations where you HOPE you can keep everything safe — hope
doesn’t get the job done, and it creates a situation where you are
nervous and your dog will pick up on it. It is essential that you role
model being cool, calm, and playful, so be very sure your sessions are
structured in such a way that you can be that cool, calm dog owner your
dog needs.
Continue this routine, step by step, until the dog has overlearned the
association between the trigger and what makes him happy. Always
remember that in times of stress we all tend to “default” to our old
habits, so continue this process long after your dog looks relaxed.
Depending on your dog, the treatment could take only a few weeks, as it
did with Lassie. In severe cases, it could take up to a year. For all dogs, I
recommend never really stopping this conditioning throughout the
dog’s life — after your dog’s behavior has stabilized, continue to be
opportunistic, and have friends toss treats or balls whenever the
occassion arises. I always ask delivery people to toss balls for my dogs
whenever I have a chance. I’ve never had a problem with my dogs and
delivery people, but prevention is so much easier than treatment it
seems foolish not to take an extra second and ask them to toss a ball!
Keep in mind that each new environment or trigger requires going
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through the entire procedure from the beginning. For example, walking
by one friendly adult man on the sidewalk won’t condition your dog to
be relaxed about two women and stroller walking by in a different
neighborhood. Each situation requires its own intensity. For example,
say a medium-sized, dog-loving woman arrives, who you know to be a
moderate to low intensity trigger for your dog. She can enter two steps
into the house, and then throw a treat, continuing this process until she
sits down on couch and lets dog come to her. That is appropriate
because your dog considers her a low to moderate intensity trigger
stimulus. But a friend who is a tall guy with a beard and hat might be
much scarier to your dog, so in this case you would have your tall, male
visitor go more slowly. The bell rings, you toss the treats, the guy stands
sideways at door, he tosses treats until King looks really happy, and then
the guy leaves.
Both of these situations could occur on the same day. The key is to be
aware of what scares your dog a little, and what scares your dog a lot,
and always work within the dog’s comfort zone.
The worst choice that you can make, (and regretably probably the
easiest) is to start the first steps, forget the last ones and hope like heck
everything works out OK. Take it from the woman who sees families
sobbing in her office every week — deal with it now, because it’s not
going to go away and it will probably just get worse if you don’t work
on it soon.
k- kk
How long will this take? Hopefully it is clear by now why it is so hard
to write out a single schedule that works for all dogs. What steps you
take each day and how fast you procede always depends on your dog
and his reactions to each session. For preventing problems with a sweet
but slightly cautious young puppy, you just need to be opportunistic
during the first year of your pup’s life. Take your pup with you when
appropriate, go out of your way if necessary to invite over guests who
toss food treats as they enter, and enroll in family dog training classes
that use lots of positive reinforcement. Be sure to have the UPS man and
your mailman toss treats whenever you can (have a can of treats right by
the door, then you’ll always be prepared). These simple steps will make
a big difference in the life of your dog.
Prevention efforts or treating minor problems require little effort, but
older dogs who have an established behavior problem require more
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time and more organization. Although it is hard to estimate how long
treatment wall take for any one dog, the process described above might
require three to twelve months of work for a dog who is starting to act
out on his fears. Ideally, during that time you will set up situations
where people enter the house or friends pass by on walks 5 to 10 times a
week. That sounds intimidating, but if you can walk each day in a place
with just the right amount of people, then you only need to “organize” a
few events a week. These “organized” events can be really simple. Say
that you have a friend who’s coming over to borrow a book. Just ask
him, before he comes, to ring the bell, and then toss some treats (you’ve
conveniently left some by front the door) before he enters. What you do
from there depends, of course, on how serious your dog’s problem is.
It’s not critical that every week has the same schedule. Some weeks are
busier than others, so every week won’t look the same. Don’t worry
about it, just do what you can, whenever you can.
Good news and bad news: The bad news is that you’re never really
done with this. If you have a dog who is genetically predisposed to be
fearful and/or “protective,” you will want to keep this up all his life.
The good news is that after you go through an intensive conditioning
procedure, it takes far less effort to insure your dog continues his
appropriate associations. If I happen to be home when a delivery person
comes, I ask them to throw tennis balls for my Border collies. If a family
comes to visit, I am sure to take treats down to tire barn so that the kids
can feed goodies to my guard dog Tulip as they enter the sheep pen.
Once your dog responds appropriately, you can use an easy,
opportunistic routine like this. If you see any signs of regression, simply
back up (immediately— don’t wait!) and you’ll find you can go through
the steps quickly and easily the second time around.
Insure your dog overlearns the associations: It’s very seductive to see
signs of improvement in your dog and then stop the program. I can
relate to this easily — I’m full of energy for a new plan for two to three
weeks, and then somehow I find it hard to keep up the routine. I’m
apparently not alone: it is said to take 21 to 28 days to establish a new
habit, and most of us give up at about 14 to 20 days. Problematically,
you often see the most extreme improvement in your dog’s behavior in
the first few weeks, so it’s especially tempting to stop there. But be
warned: it is dangerous to do just enough conditioning so that your dog
isn’t obviously scared any more in some contexts. If your dog looks less
tense externally, but is still afraid internally, you might end up with an
incident that wouldn’t have happened when you were “on guard.” You
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must keep this program up long after you think you dog is “fine.” It’s
just like studying for an exam. You need to “overlearn” the information,
because in times of stress it’s too easy to forget that chemistry formula
that you thought you knew. And just like us, it’s easy for our dogs to
default back to an old habit that hasn’t fully been replaced yet when
they are under pressure. Smart owners reinforce themselves for each
conditioning session, thereby insuring that THEY keep up the desired
behavior, too! It’s easy to smile at this piece of advice, and then ignore it!
Don’t make that mistake—it takes stamina to re-condition a dog, and we
humans are just as seduced by old habits as dogs are. Stop and think
right now of things you might do to reward yourself for keeping up
with the program. It might make the difference between completely
curing your dog or quitting too early and being sorry later on.
Did you say that I could use this program for something other than a
fear of strangers? You can see now how you could use this method for
anything that a dog (or any other animal) is afraid of, whether it’s the
vacuum cleaner, going to the vet, having her nails trimmed or meeting
other dogs. Just go through the steps as described, balancing the
intensity of the trigger (the “bad”) vs. the treat (the “good”). This
method won’t work, however, in situations where your dog’s behavior
isn’t at least partially motivated by fear. There are many reasons why
dogs can “misbehave,” so if your dog has ever been threatening to
people you must insure that fear is part of their motivation before
starting this process.
19
WHAT TO DO WHEN YOU AND YOUR DOG GET
SURPRISED
All the advice above concerns situations where you have control —
control over the distance people are from your dog, control over when
you open the door to your house, etc. But no matter what you do,
sometimes things aren’t going to go as planned, and it’s important that
you are prepared for those times. After all, if you don’t know how to
respond when you and your dog are surprised, how could your dog?
Be conservative. I’m not talking politics here. This is just another
reminder to play it safe and prevent that old habit from coming back. If
your dog just growled at a visitor, taking him to the farmer’s market on
a busy weekend is probably, uh...not a good idea. If you think you can’t
handle what might happen with a cool, calm demeanor, much less
prevent your dog from scaring someone (and probably himself too),
then play it safe. Put Duke in the back room, take Fido to a kennel for
the weekend, or leave Jenny in the car. Remember that dogs are always
learning something — so each walk, each visitor, each occurence of any
kind is either going to help them improve, or set them back. You get to
decide, at least most of the time.
And what do I do when my dog and I get blind-sided? All the
advice above is based on you being able to control the environment
around you and your dog. But this is life we’re talking about here. Real
life. Life where, no matter how careful you are, “stuff’ happens. So what
do you do if someone surprises both you and King by bolting around a
corner? King’s eyes get like pancakes and he’s barking and lunging like
the dog from hell and all you can think to do is to hold on. Well, that’s a
good start, keep it up. Additionally, consider what you’re holding on
with — be sure the equipment you are using really gives you control
over your dog. My favorite collar/leash combo is to use a good nylon
leash with a head collar or harness with the leash at the chest. If
introduced and used correctly, they give you a tremendous amount of
control over even a big dog. Regular snap collars and “choke” training
collars seem to have little effect on an out-of-control dog, so take the
time to find what works for you, before you get surprised at that corner.
Immediately decrease the intensity of the trigger. If your dog is
barking and lunging and you are both shocked and surprised, you are
not in a position to do some fancy obedience work. Your first job is to
decrease the power of the trigger stimulus as quickly as possible. That
usually means increasing the distance between you and the surprising
stranger. So don’t tell your dog “NO” while standing still, and don’t try
to make him sit if he’s truly panicked. Rather say “NO” or “UGH” in a
calm, quiet voice and simply turn and walk away. If you can’t say
something in a quiet authoritative voice, (perhaps your own voice might
sound a little anxious itself!), then speaking now will only serve to
increase or confirm your dog’s fears (“Oh no, she’s scared too! This
person must be REALLY dangerous!”). In this case, either sing Happy
Birthday, or simply stay silent and walk away.
But here’s the rub. If you simply walk away and do nothing else, what
has your dog learned? (“Walking down the street, walking down the
street, life is good, OH NO OH NO OH HELP DANGER DANGER
BARK BARK LUNGE BARK OH Oh No, oh, they’re going away, oh I
feel better now, oh, thank heavens they’re gone I feel so much better.. .1
bark and then they go, oh I’m so glad they’re gone...”). Your dog got
rewarded for barking and lunging, so it’s easy to predict that she is
going to bark and lunge again next time, isn’t it? If at all possible, get
just far enough away to be able to communicate with your dog, and
then ask for a sit. Sitting is a controlled, measured posture that can help
calm your dog. It asks her to control her reactions to her own emotions,
but is not too imtimidating for her when she’s nervous. (Lie Down is
simply too much to ask of a dog in this context — would you feel better
if asked to Lie Down in an alley right beside the guys you thought were
going to mug you?)
If (and only if the dog is calmer, then SLOWLY, with circular motions,
pet his chest. Avoid those primate-lilce pats on the top of your dog’s
head—they don’t appear to calm dogs, they either irritate them or hype
them up, and that’s the last thing you need. Speak quietly, with long
extended notes: “Gooooooood boy,
wwwwwwwhat a gooooooooood boy you are.” And he IS a good boy
now, right? He’s not barking and lunging, and if you’re lucky, the
stranger is still around, just a little farther away. Treats are fine now, IF
your dog is sitting quietly.
If the person disappears as fast as they appeared, then try to set this
exact situation up again (in the same place, if possible) with a friend
until you can get it to end the way you’d like (safety first!). You want the
dog to learn that the barking and lunging had no effect whatsoever, and
that the person left after he was quiet and calm. That way he’ll learn that
the person wasn’t a danger in the first place, and the way to feel better
and get strangers to go away is to sit down quiedv.
So in summary, if your dog is suddenly over his head, immediately
increase the distance between him and the stranger, stop as soon as you
can, and get King in a sit. Praise, pet and treat him IF he’s good. I’ve
never seen any research on this, but I believe that it’s important to then
replay these situations (this time where you can control the stimulus
better) to insure the right associations are left in your dog’s mind.
***
Help! I don’t have the time to do this! I can imagine that right around
now a person might be saying: “Good grief! It sounds like I’ll have to
work at least 5 times a week for months and months to successfully turn
my dog around! I love my dog, but I simply don’t have that much time.”
Boy is that a reasonable reaction. If the dog has a serious problem, it will
indeed take a lot of time and energy. Just because you love your dog
doesn’t mean you are in a situation to successfully treat him or her.
Some dog-loving, responsible people find that they simply can not find
the time or emotional energy to keep treating a dog with a serious
behavior problem. Keep remembering that you always have a choice —
perhaps you do indeed have the time to treat this dog, perhaps it is
possible to safely place the dog in another home, or perhaps there is no
other alternative but euthanasia. Only you can make the choice, but
don’t forget that you are not alone. Talk in-depth to experts who treat
serious behavioral problems, and utilize their experience to help you
make the best decision for you and your dog.
Please remember that sometimes the kindest and most loving action is
to place your dog in another home where others will have more time for
him. I placed one of my adult dogs in another home once, and I know
the insecurities that can plague us late at night. “Am I
HERE’S A SUMMARY OF
THE TREATMENT STEPS
1. MAKE IT SAFE: Do all that you can to insure that your dog will
not be surprised and scared by whatever has scared him in the past, and
do all that you can to insure that your dog can’t possibly hurt anyone.
2. DETERMINE TOUR DOG’S TRIGGERS (THE “BAD”):
Have a clear picture of the stimuli that trigger your dog’s fearful
reactions. Be as specific as you can.
3. FIND FIDO’S PASSIONS (THE “GOOD”): Decide what special
food or toy makes your dog crazy with desire, and withhold it except
during treatment sessions.
4. LINK UP HIGH INTENSITY “GOOD” AND LOW INTENSITY
“BAD:” Set up situations where your dog gets whatever she loves right
after noticing a low intensity version of one of her triggers.
5. GRADUALLY INCREASE THE INTENSITY OF THE
TRIGGER: Step by step increase the intensity of the trigger stimulus.
And the last step is the easiest of them all: DON’T SWEAT THE SMALL
STUFF! Unless your dog has a serious problem, don’t feel as though you
must do every single thing right every single time\ There is a lot of wobble
in this system for dogs with mild to moderate problems—you really
don’t need to do everything perfecdy every single time to get it to work.
This booklet is written as carefully and precisely as possible, but dtat
doesn’t mean that everyone reading this booklet needs to be follow
every direcdon to the letter at every moment. Certainly, if your dog has
a serious behavioral problem that might result in an injury you should
be working with a professional. But if they don’t, then all you have to do
is to learn the basics, follow the program to the best of your ability and
don’t sweat the small stuff!
WHAT ELSE CAN I DO TO HELP MY DOG?
The “Leader of the Pack” Program: Every dog feels more secure if he
knows the rules, and if he knows that he can count on you to be in
charge. I suspect that many fearful dogs become aggressive out of a
belief that they must be responsible for the pack’s safety, when they’d
really rather you took charge and let them off the hook. Some dogs are
naturally more predisposed to want to be in charge than others, but all
fearful dogs will profit from understanding that you are in charge, so
they don’t have to be. You don’t get leadership over your dog by being
27
aggressive; you get it by not catering to your dog’s every whim! If your
dog comes up and “begs” to be petted, translate that action into “YO!
Human, pet me now!” You wouldn’t let your child harass you for an
icecream cone while you were on the phone, so don’t let your dog
demand that you get him whatever he wants whenever he wants it.
Look for the booklet How to be LEADER OF THE PACK and have Tour
DOJJ Love Tou For Lt! for more ideas about how to be a benevolent leader.
Obedience Training: Fun, friendly obedience training that uses lots of
positive reinforcement is an essential part of providing boundaries and
leadership for your dog. It’s also like having a large tool box that you
can carry around with you wherever you go — if your dog is doing
something he shouldn’t, obedience training allows you to simply ask
him to do something more appropriate. Imagine, for example that
Clancy is leaping and barking at a squirrel. You could say “NO! ” but
what information would you be conveying to Clancy? Don’t look at the
squirrel? Don’t look over there toward the west? Don’t leap up? Don’t
bark? You can see that “no” gives your dog very little information about
what you’d like him to do. But if your dog is trained and knows a
variety of signals, you could say “Clancy, sit and watch,” which Clancy
will understand to mean: Sit down quietly and look up at my face and
don’t look away until I say “OK.” What a lovely alternative to simply
yelling “No!”
If you don’t know the new positive methods of dog training then go out
of your way to learn them. Enroll in classes (if appropriate) and/or read
as much as you can. Nothing substitutes for one-on- one coaching (how
much could you learn about ice skating from
27
doing the right thing? How do I find the right home?” “Am I betraying
my best friend?” Only you know what’s best, but remember that
although dogs love their humans like family, they can change families
relatively easily. It might hurt your feelings, but your dog can love other
people just as much as she can love you! Be objective: your
responsibility is to provide the best possible environment for your dog.
It may not be your own home. If you are considering placement (or
euthanasia), I strongly encourage you to talk to professionals who
specialize in behavior problems. They can objectively help you consider
reasonable alternatives.
If you do decide that you and your family have the time and the
motivation to work on this, don’t be intimidated by the lengthy
description of the process. It really is easier to do than to describe, once
you get the idea. Just be absolutely sure that you understand the
fundamentals of the program, and once you get started you might be
surprised how easily it becomes part of your day.
How do I know how much to do, and for how long? When you begin
treatment you simply can’t know exactly how long a successful program
will take. In general, the amount of time it takes depends on how
serious the problem is. It can take a couple minutes a day for a few
weeks for a really mild case, and it can take substantially more time for
a severe one. The good news is that you don’t need an hour a day, every
day. But you do need to be able to set up constructive situations for your
dog several times a week, at a minimum. If you are ever unclear about
whether it’s appropriate to move on to another step or not, or whether
you’re doing it often enough, contact someone experienced with these
methods for advice. You wouldn’t just start tinkering under your car’s
hood in hopes that random actions would fix that pesky engine noise, so
don’t make wild guesses about how to condition your dog!
Is there a guarantee that all this work will completely cure my dog?
Nope, not at all. It’s tough on all of us, but there is no way to accurately
predict which dog will be helped or which will not. There are simply too
many variables that drive a dog’s behavior to be able to predict which
dog will respond to treatment. Obviously the more moderate tire
problem, the higher the likelihood of success.
Starting as early as possible, before the behaivor becomes an ingrained
24
habit, will radically increase your chance of success, as will learning as
much as you possibly can about how to train and handle dogs. Dog
training is not something that nice people just automatically know how
to do right. It is a science, a sport and an art. Take it seriously—if you’re
reading this booklet, you have an advanced model dog and you need
advanced level skills to handle him!
A constructive approach for many dog owners is to set a time limit
within which to work, say three, six or 12 months, and then evaluate the
dog’s progress along the way. Ask yourself if the dog is truly
improving, and ask yourself if you are willing to keep up with the
treatment. As importantly, remember that you are never really “done,”
it just gets easier and easier. Prevention is easy, but so is back-sliding.
Always be ready to remind your dog how much fun those strangers
really are, and bask in his enthusiastic greeting when the pizza delivery
boy comes!
24
just reading a book?), but good books can go a long way toward getting
you started on the right track. I have a small book called Beginning
Family Dog Training available through my office (at 608/767-2435) that
you might find useful. Also look for any of the training books by Dr.
Ian Dunbar, Parenting Tour Dog by Trish King, and The Power of Positive
Dog Training by Pat Miller. Avoid books that advise using leash
corrections and punishments as the primary way of communicating
with your dog. Punishment- oriented training should be as extinct as
the dinosaurs.
Operant Conditioning & Other Training Perspectives: Another type
of conditioning is called Operant Conditioning, where the animal learns
to “operate” on it’s environment to get something that he or she likes. I
have often used this method to help fearful dogs once they were over
the worst of their fears. My little dog, Mist, was terrified of unfamiliar
dogs. She was also one of those “get them before they get me” dogs, so
I really had a serious problem that had to be treated in my own
backyard. Operant conditioning was part of her treatment program. I
taught Mist to look toward the new dog when I said “Where’s the
dog,” and then gave her a treat each time she looked. After three
sessions she’d associate the new dog with good things, and thus
became polite. Learn more about Operant Conditioning by picking up
Don’t Shoot the Dog by Karen Pryor and/or Ex-celerated Learning by Dr.
Pamela Reid.
There is always more than one road to any city, so don’t hesitate to be
creative in your quest to calm your animal’s fears. For example, last
week my 100 pound Great Pyrenees decided she was terrified of the
front door, after having come inside it for three years now. Who knows
why! I tried the counter conditioning techniques described in this
booklet for three sessions, giving her hot dogs as she got closer and
closer to the front door. She got better the second session, and then
regressed during the third after a few minutes. So the next time, I
simply walked her on leash inside the other door, went out the
offending door and just turned back around and went in before she
knew what was happening. Why she wasn’t afraid to go out, but was
afraid to go in that particular door is a mystery to me, but by
approaching the problem from a different perspective I saved a lot of
time and got it solved in one session.
Exercise: Under-exercised dogs are more reactive than ones who get
28
enough exercise, so you can raise your dog’s threshold of response (or
lower the intensity of the trigger) just by getting your dog more
exercise. Keep in mind that walking a Retriever or a Standard Poodle
around the neighborhood on a leash does not qualify as exercise, except
maybe for you. Dogs need to trot or run, even if they are just playing
ball in the house. Begin an exercise program for your dog in which they
get to trot fast or run at least two times a day for at least 15 or 20
minutes. They also need mental exercise, and that gets us back to
obedience training! Anxious dogs profit tremendously from having
something constructive to think about rather than their fears, so teach
your dog something else to do. Teach her standard family dog training
commands like sit and stay. Teach her tricks to get both you and your
dog giggling together. Teach him to track a scent or jump over agility
obstacles. Teach him anything but bad habits, and keep his mind and
body busy!
Diet: Be sure your dog is getting a healthy diet— either through high
quality kibble or food you prepare yourself. Some dogs do better on
some food rather than others, so be open to evaluating your dog’s diet
during treatment.
***
If you’ve read all this, you have a lucky dog indeed! May he be
as good a friend to you as you are to him.
The best of luck to both of you.
29
Other books and booklets by Patricia B. McConnell, Ph.D.
For the Love of a Dog: Understanding Emotions in You and Your Best Friend
How to be Leader of the Pack, and have Your Dog Love You For It!
Puppy Primer,
by Brenda Scidmore and Patricia B. McConnell
So many behavioral problems in dogs result from fear, but fear-based problems can
become worse if treated incorrectly. This booklet provides a step-by-step explanation of
counter classical conditioning and can help you prevent and treat behavioral problems
related to fear—whether your dog’s fears: 1 include the vacuum cleaner, people with hats,
or the stranger at the door. Covered are the important details related to : identifying exactly
what triggers set off your dog, creating a step-by-step treatment plan, monitoring your
progress, and why you need to treat the fear and not just your dog's reaction to it. This;
booklet has helped thousands of dogs and their owners around the country, and can help
you and your dog too!