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Agentless SMS Textbot: Textbots in Action

Textel provides textbot functionality to automate inbound and outbound text conversations to improve customer engagement. Textbots use intelligent messaging to eliminate hold times, increase engagement, and decrease costs by asking customers a series of questions to gather information and provide responses. If needed, conversations can transfer to a live agent. Textbots have increased contact rates by up to 225% while accurately capturing customer data and providing a more convenient experience for users.

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Jose Dias
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55 views1 page

Agentless SMS Textbot: Textbots in Action

Textel provides textbot functionality to automate inbound and outbound text conversations to improve customer engagement. Textbots use intelligent messaging to eliminate hold times, increase engagement, and decrease costs by asking customers a series of questions to gather information and provide responses. If needed, conversations can transfer to a live agent. Textbots have increased contact rates by up to 225% while accurately capturing customer data and providing a more convenient experience for users.

Uploaded by

Jose Dias
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Call or Text Us!

844-483-9835
www.textel.net

Agentless SMS
Textbot
Automate your inbound and outbound
conversations and improve engagement
using Textel’s textbot functionality.
Textbot/Customer
Initiates Contact

Textbots In Action
Start maximizing communication with your customers
today. Textel’s agentless solutions will active intelligent
Customer
messaging based on the data, eliminating holding
Customer responds
times, creating an increase in engagement, and to if/then questions
decreasing operational costs.

Textbots In Action
Textbots use your business phone number to initiate contact with your customer. It then
asks a series of questions based on an if/then framework to gather and provide relevant
information. If needed, conversations can transfer to a live agent.
Textbot

Instant Benefits Textbot provides


information

Higher Contact Rates Accurate Data Capture


Textel texbot customers have seen contact rates Accurately collect customer information
increase as much as 225%! the first time to reduce frustration.

Call Deflection Greater Customer Convenience


Increase customer self-service options to relieve Textbots let users respond when it’s
agent outreach efforts and assistance. convenient for them.
Agent
Better Agent Utilization Faster Resolution Times If needed, textbot
Focus your skilled agents on the right interactions Immediately provide customers with transfers to live agent
by deflecting simple or unnecessary conversations. answers and links to relevant information
they can revisit at any time.

05.2021 Infosheet

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