UNIFIED COMMUNICATION
SOLUTION
Taking Customer Experience (CX) to the Next Level
Looking to SetUp Contact Center?
Prospects looking for a quick call?
Need Helpline for customers to call?
Unable to track agent productivity?
No track of customer conversations?
Call drops decreasing caller experience?
ABOUT SPARKTG
Founded in 2002(USA) & 2009(India)
Experienced, Leading & True Contact Centre
Provider in India
Currently handling more than a Million Calls a day on its
Platform.
Clients across several Sectors and Industries in both
Private and Indian Government.
WITH SPARKTG
Enhance User Intensify Lead
Experience Conversions
Increase Agent Personalised
Productivity Customer Service
Boost Organisation Revenues
SPARK TG'S
UNIFIED COMMUNICATION
PLATFORM
Helps you manage all your communications
CLOUD BASED
PROVIDES BLENDED CALLING &MESSAGING
REAL-TIME DASHBOARDS Blended calling with multiple
kind of outbounds, Real-time
CALL & AGENT PRODUCTIVITY REPORTS dashboards with live call flows
COMPLETE CALL RECORDINGS and agent statuses along with
different kinds of reports helps
APIs FOR INTEGRATION efficiently manage your contact
center with ease and ensure a
AI ENABLED & FUTURE READY
high productivity from agents
OUR PRODUCTS
A unified platform to manage all your customer communications
AI Enabled Unified Campaign Management &
Contact Center Solution Customer Engagement
Inbound Calling, Outbound IVR Blasts, WhatsApp
Calling IVR, ACD, Manual & Bulk Broadcasts, Bulk Dialer, Missed
Dialer, Call Recording, Live Call
Dashboards, Reports
Call Masking Speech Analytics &
Conversational AI
Connect parties with each other
without revealing identity for cab AI Speech analytics, Keyword
booking, astro connect, spotting, call transcript, ASR, we
restaurant booking have it all
A CLOUD TELEPHONY SOLUTION
FOR ALL YOUR BUSINESS NEEDS
CLOUD TELEPHONY SOLUTION OFFERINGS
TELEPHONY API
THIRD PARTYCRM INTEGRATIONS
INBOUND CALLING
CLICK 2 CALL SOLUTION
OUTBOUND CALLING
AUTOMATED BULK DIALER VOICE BROADCAST
PREVIEW, PREDICTIVE, PROGRESSIVE OB IVR
MISSED CALL SOLUTION
POPULAR FEATURES
LIVE MONITORING DIALER INTELLIGENT ROUTING LIVE CALL TRANSFER MOBILE APP
Live Call Flows Manual & Automated ACD, IVR, Location Based, Warm, Cold, Queue, Multi- Both Android & iOS Appt
Agent Status Preview, Progressive, Skill Based, integrated service call transfer with have agents work from
QueueStatus Predictive logical IVR reports anywhere
DECISION MATRIX TELEPHONY API FOLLOW UPs CRM INTEGRATIONS WhatsApp & SMS
Call Recordings, Agent Multiple APIs for complete Agent & API Scheduled Pre-integrated with Notification& Custom SMS
Productivity Reports, CDR integration and also call Follow ups with complete multiple CRMs to ensure & WhatsApp Messages
Reports scheduling report optimum experience
CFN STICKY AGENT MONITORING BROADCASTS SENTIMENT ANAYSIS
Choose between Route calls to specific Spy & Whisper modes to Bulk dialing with Speech to Text, Keyword
TollFree & Virtual agents for specific monitor &mentor live recorded phrase, IVR, Spotting & Call
Number callers calls agent connect sentiment
A CONTACT CENTRE SOLUTION
FOR ALL YOUR BUSINESS NEEDS
Sales Marketing
Reach out to your prospects - - Advertise your services with
Manual & Automated Dialing Toll Free
Predictive. Progressive, Preview Virtual Number
OB IVR with agent connect Broadcasts with promotions
Customer Service Logistics & Marketplace
Blended calling solution helps Masking solution that helps connect
your customer to reach you for two parties ensuring privacy.
issues & enquiries. Schedule or Mask by PIN, Mask by DID, Mask by
make calls for update. CallerID
Billing & Debt Collection Survey & Data Verification
Make & schedule calls to remind Automated & Manual outbound calls
the customers to make payments. with or without agent to help
Create a Billing support line. personalised survey or Collection
Ensure your Customer Privacy with
CALL MASKING feature
Your lead is safe with us
+91 XXXXXXXX
WHATSAPP SOLUTION
WhatsApp for WhatApp Broadcast to WhatsApp Bot for WhatsApp Data
Customer Support reach out more Self-service Collection
Communicate with Integrate with existing Improve customer Scalable to high Security & Privacy
customers via business's systems communication and volume End to end
whatsapp e.g. CRM software engagement messaging encryption
FEATURES OF
WHATSAPP CONTACT CENTER
Automated Broadcast &
Personalized messages
Detailed analytics & Notifications, Alerts &
metrics for optimization other info to customers
Auto assigment, Quick replies
& labels conversations
Confirmation, Appointment
Reminders & Shipping Updates
Automated Chatbots for
common customer queries
BENEFITS OF WHATSAPP CONTACT CENTER
Improved customer
communication & support
Send personalized
automated message to
Increased efficiency &
customers
message automation
Enhanced security &
privacy
Integration with other
tools & systems
USE CASES OF
WHATSAPP CONTACT CENTER
Reduce wait time & generate new
leads
Upsell & Cross sell
Alert & notification
Broadcast promotional
messages
Order & delivery updates
Recover abandoned carts
Client re-engagement, loyalty &
feedback
Analytics & metrics report
& much more...!!!
Conversational AI
AI Voice & Chatbots
Outbound Voice & Chatbots
Intent Recognition
Call Sentiment Analysis
Speech to Text for Call
WHAT IS
CONVERSATIONAL AI?
Lifelike Technology that can Revolutionary tech Automate Limitless
Conversational understand & 24/7 support repititive possibilities with
AI with state-of- respond to your tasks. valuable insights &
the-art virtual customers, just like cost savings
agents your agents.
FLOW LAYOUT OF CONVERSATIONAL AI
FEATURES OF
CONVERSATIONAL AI
Recognize intent & context
accurately even in complex
cases
Omnichannel
implementation
Real time Analytics &
Native IVR settings like Multilingual support
Agent handoff and barge
in
Production ready agents &
Voicebot & Chatbot for pre-built templates
24/7 customer service &
conversations.
BENEFITS OF
CONVERSATIONAL AI
Enable agents as
Superheroes for Build quickly, deploy
customers universally
Top notch natural
interactions with
virtual agents Enhanced security &
privacy
Empower business
with actionable
insights. Handle peak traffic, high
CSAT & reduce costs
INDUSTRY USE CASES OF
CONVERSATIONAL AI
Virtual customer service
agents & Chatbots
Ecommerce
Healthcare
Language translation
Banking & Financial Services
Automotive Industry
Edtech
& much more...!!!
EASY INTEGRATIONS WITH
MULTIPLE THIRD-PARTY BUSINESS APPLICATIONS
WHY SPARKTG? Redundancy
A solution that is always available has the maximum
uptime. No Call drops, dedicated channels
SparkTG's team has more than 30 years of experience in
Contact Center space, making it the best telephony solution Scalable Solution
for your business needs Auto scalable with usage, no need to worry on
getting multiple resources as you grow
Breakthrough Features
Real-Time Call Monitoring, Missed Lead Single click
follow up, Call Schedulers, Bulk OB Dialers, Sticky
APIs to integrate
We have telephony APIs that helps you integrate
your CRM or any third party tool with it
Future Ready
With recent launches and work on AI & ML SparkTG
is aggressively working on keeping it ahead of time
CLIENTS
Clients across all industry sectors
Reach Us
Call 1800-123-454647
Mail at sales@sparktg.com
