The working day Getting started 1+ Read the introductions and write the correct first names on the Wy name’ Seta. hop make sie he company organogram below. S producing wat peopl went to buy an promot ou products ™ f \ ( y | } Ag J im Gara do tno Dottaeping ena pao Tim Ax. del wit cu suppers and make ue LPF soni rtert ans My name en loperat some othe ead [eceseasonenansmes avo wot cas [sino ws ei [trai co rote. tim Jann response for camper stems int raraware and eotvase and fx ary prabies. (1 Careline. Green |__ Research and Development Man By vemanammer|_[~ Lawrence Muyie Purcasing Me Leiosmin —) [Semardaes ) [ _StveCarn 4 MavesingMarense | [__ Sais Manager Producten Manager Tard =r 5 (a 5 Fen folser |_[7 [iiss Fists ™™ 4" eras 0 Pater] | ai 10 The working day2 Do you know anyone who does any of the jobs in this organogram? Which do you think is the most difficult job to do? A Company departments Vocabulary Look at the list of company departments (a-h) and read situations (1-6). Decide aa which department each person should ask to speak to when phoning the company. 5 acesints ‘There are two more departments than you need. Se eri alenoit 1 Mr Mitchell is a marketing executive who has received several complaints from dees Sates customers about faulty goods. ....4 © Sales 2. Mr Davies is a consultant who thinks he has not been paid for an invoice. {Marketing Mr Ivanov has just received the results of some laboratory tests on a possiblenew g__-Rsearch and product. development Ms Santoro is a sales executive who is interested in working for the company. h Production Ms Evans works in the company as a secretary and she has a problem with E her computer, 6 Mr Chen is a retailer who is interested in stocking the company’s products. Personal assistants Listening 1. You are going to hear a conversation with a PA (personal assistant) who works for the director of a TV channel. Work in pairs and decide which of the following activities could be part of her job. making coffee a prioritising appointments ["] taking notes in meetings LI co-ordinating special events [] taking phone calls oO answering letters booking flights booking train tickets Jooking up information oO ‘welcoming visitors o 2 Qi Listen to the first part of the interview. Which of the above activities does she mention? 3 @2 Listen to the whole interview and complete the interviewer's questions: 1 Sowhat > Sally? 2. What 2 3 Do you your job? 4 the people you work with? 4 Complete the following statements with the correct adjective from the box. busy friendly helpful organised reliable stressful Sally's workplace is always very ..busy, According to Sally, itis important for a PA to be Sometimes the job can get She thinks her colleagues are very and Sally’s boss thinks she is 5 Qt Listen to the interview again and check your answers, The working day 1Speaking 1. Make a list of the responsibilities that you have in your job. If you are nat yet working, either think of another position you had (for example in a school club), or imagine you are doing a job from the organogram on page 10. 2 Work with a partner. Use some of the questions from the interview to ask your partner about his/her job. Tell your partner about your responsibil Use the useful language to help you. Tmin charge of tts my job to responsible for. Changing Places Reading Reality TV is where real people are filmed in different situations, Some reality TV programmes are set in the workplace, such as a hospital or a hotel, 1 Discuss these questions in small groups. * Do you know any examples of reality TV shows which show people at work? Have you seen any of them? Read the quotes. Which opinion do you agree with? Why? “Most people don't know what it’s like to do another job. That's why reality shows like this are so interesting.’ “shows like this give people the wrong idea because they only show the interesting parts of jobs. You can’t know what a job is like from just one hour of TV. 2. Read the article quickly without using a dictionary to get a general understanding of what itis about. This Is called skimming and it is very useful when you have a lot of text to read. If you are reading ‘a text you may also be looking for key words or Phrases. This is called scanning, and is useful if you are looking for specific information. When you have skim-read the text, scan it and write the paragraph numbers next to the names. Paragraphs: © Donald Bisner_.,._ ¢ Alex Jennings The working day 3 Read the text again to see If the statements on Page 13 are true or false. Begin by underlining a ‘word or phrase in each statement you think you can find in the text. For example, in Statement 2, you ‘can look for the word pancakes. CHANGING PLACES 1 Many cttcs cisike realty TV shows, but one show \which has received very favourable reviews is Changing Places. The main idea is simple, Take the Chief Executive Officer of a company and put him in the position of one of his own company’s low-end workers. 2 Donald Eisner is the CEO of Absalon chain of hotels in Ausvalia, His family have been hotel owners for three ‘generations and are one ofthe tichest in the Australian hotel industry. In the programme we see Donald Eisner working as a belboy, cook and cleaner while supervisors monitor his performance, noting any mistakes. He has some triumphs, Its true. inthe kitchen, he successfully cooks several pancakes, for example, and he makes the beds correctly. The rest of his housekeeping, however, is nota success as he fale to clean any rooms to the ‘company’s required standards. [At the end of the programme ‘we see his supervisor taking him from room to room, pointing out his mistakes, 8 Alex Jennings runs a highly successful chain of steak bars called Wayside Inn. He has a reputation for demanding {uaity from his staff, both in terms of food and service. However, when he changes places with some of thm, we see hm fal in a number of tasks in the restaurant. As a waiter, he continually forgets to ask customers how they want their steaks to be done, ‘and mixes up the orders completely when he has to serve five tables al the same time. A few minutes later disaster strikes when his le becomes caught under the drinks on a tray! The next day when he takes the piace of the cook, the supervisor makes him redo several of the steeks, Donala Eisner 4 Now that thei experience is over, are the CEOs thinking ‘of making any changes to ther businesses? The answer is that they already have. ‘We carried out several changes like sorting the knives, forks and spoons to make it easier forthe person who washes the dishes,’ ays Mr Jennings. “We're also redesigning the staff uniforms. Mr Eisner found the experience even more ofa shook, He is not only making changes in hs hotels, like the policy on who orders new supplies of cleaning materials, ut he also wants to crestea Changing Places day at all Absalon hotels so that all senior ‘management can go through a similar process to him.Donald Eisner 1 He comes from a rich family. 7. 2. He can cook pancakes. 3. He cleans the hotel rooms to the company's required standards. 4 Helis thinking of making a different person responsible for ordering the cleaning materials 5 He would not like other senior executives to work as cooks and cleaners. Alex Jennings 6 He believes quality is important in his restaurants, 7 He has good skills as a waiter. 8 He is making changes to the uniform that staff wear, 4 Work with a partner. Discuss these questions. 1 What do you think of the idea of having a Changing Places day in your company or place of study? 2. Would it be a good idea? Why/Why not? Grammar workshop Present simple and present continuous You use the present simple to talk about habits and ‘things that are always or usually rue. Alex Jennings runs a chain of steak bars, | (He does this as part of everyday life) (Question: Does he run a chain of steak bars? Negative: He doesn’t run a chain of steak bars, ‘You use the present continuous to tak about things which are true only at the moment, or @ process which is not completed. They are redesigning the staff uniforms. (This i true only in this period of time, Question: Are they redesigning the staff uniforms? Negative: They aren't redesigning the staff uniforms, © pase 26 Present simoo and present continuous Note: Some verbs are not usually used in the continuous because they talk about states, not actions, e.g, 1 know, he likes, it involves. (NOT: Fant-knowing, heisiking, tis involving, etc.) 1 Look at the time phrases in the box. Write present simple (PS) or present continuous (PC) next to the correct time phrase. always gonerally this month at the moment now PC today currently never this week. every month often twice a month each year sometimes: usually PS, 2. Write five sentences about things which happen or are happening at the moment in your company or place of study. Use a time phrase from the box in each sentence. Work in pairs and read them to your partner. Ask your partner a question about each of their sentences. At the moment we're working on a big project. What exactly are you doing? We have a staff meeting every week, What do you discuss in the meeting? Orn 3 © Business English students sometimes wrongly use a state verb in a continuous tense. Read the following sentences. Decide which are incorrect and change them. 1 We are-needing an audiosystem for the conference. need 2. Our staff are not understanding our financial position, 3. They are advertising for a new sales executive at the moment. 4 Ican’t employ him because he’s having no references. 5 Don't disturb Richard just now because he's doing the payroll. 6 I'm thinking this new system is a big mistake, 1'm thinking of going on holiday next week 8 Some people are still preferring to use a flipchart instead of PowerPoint. 26 Position of time phrases 4 Which verb can be either a state verb or an action verb? What is the difference in meaning? The working day 13The numbers in brackets indicate the page ‘on which the word fst occurs, Some of these words appear in the transcripts at the back ofthe book. CDI T1 means that the word appears in Track 1 on CD1. = noun, nphr » noun phrase, pin = plural nous, » = verb, v phir ~ verb phrase, hry = phrasal verb, adj = adjective, adj Ar ~ adjectival phrase, adv = adverb, adv par ~ adverbial phrase, prov = proverb UNIT1 accountant 7 (10) someone whose job is ‘keep or examine the financial ecords of a company or organisation area of responsibility n phr (0) a part of yout job tha is your particular duty to deal with be left in charge v ptr (CD1 72) to be the person who is responsible for someone ‘or something bookkeeping r (10) recording the money that an organisation or business spends and receives Chief Exeentive Officer (CEO) n pir (22) the main person respnsible for ‘managing a company or organisation, ‘ho is also sometimes the company’s president or chalrman of the board co-ordinate v (11) to make different people ‘oF things work together effectively, oF to organise all he diferent parts of an activity correspondence n (CD1 72) eters or ‘emails from one person to another, or the activity of writing and receiving lewters or emails deal with ph v (10) to do business with a ‘person or organisation fipchartn (13) large pieces of paper attached to a board on legs, which you ‘write or draw on when you ae talking 10 a group of people human resources n phr (10) the department of an organisation that deals with finding people to work there, keeping records about al the organisation's employees, and helping them with any problems in charge of adj phr (12) responsible for something or someone {invoice = (Il) 2 ist that shows you how ‘much money you owe someone for work they have done ar for goods they have supplied keep track of » phr (CD1 72) to continue ‘to know what is happening to someone or something lead the team v ph (10) to be in control of group of people who work together to ‘do something ook up information v pr (11) to look ata book or computer in order to find facts about a situation, pereoa, event, ow-end worker n phr (12) a person whose job is not well paid ‘machinist n (10) someone whose job is ‘operating a machine in a factory ‘monitor v (12) to watch something carefully and record your results forganogram n (10) a diagram that shows the structure of an organisation and the relationships between the diferent people, departments, and jobs at different levels within that payroll n (10) the activity of managing the ‘money that is paid to employees personal assistant (PA) r phe (1!) 8 person ‘who organises letters, meetings and telephone calls for someone with an ‘important job| personnel n (11) the department of an ‘organisation that deals with finding people to work there, keeping records about them, etc prioritise» (11) to decide which ofa group ‘of things are the most important, so that you can deal with them frst promote a produet v ph (10) to advertise something that is made or grown to be sold ‘purchase v (10) to buy something quality control n ph (11) the process of looking at goods when they are being produced to make certain that they are of the intended standard recruitment n (10) when you try to ‘persuade someone to work for 2 company or to join an oxganisation reference (18) a letter that is written by someone who knows you, o say if you are sultabe fora job or course reputation n (12) the opinion that people have about someone or something based on their behaviour or character in the past research and development (R&D) n phir (10) the par of an organisation that works to improve its existing products and develop new ones responsible for adj ph (10) having 2 duty to deal with or manage someone or something retailer n (11) someone who sells products to the public stafi welfare n phr (10) the health and happiness of the people who work for an organisation stock n (10) all the goods that are avalable fina shop stock » (1) to have something available {or people to buy supervisor r (10) someone who watches a person or activity and makes certain that everything is done correctly, safely, etc supplier n (10) someone who provides things that people want or need, often aver along period of time to the required standards adv phr (13) to the level of quality that is officially demanded of some ‘working relationship n phr (CD1 72) the ‘way two people or groups who work together feel and behave towards each other UNIT2 accept an apology v phr (17) to allow someone to 88) sorry assist v (17) to help aftach » (14) to add a computer ile w an ‘email message ‘be ait » phir (15) to be a very popular person or thing ‘booked up adj pr (17) someone who has ‘arranged a lot of things to do and is very busy ‘brand 1 (16) a product that is made by a particular company enclose v (16) to send something in the same envelope or parcel a something ese forward » (16) to send a letter, emai, ec that you have received to someane else touch v pir (17) to communicate with someone by telephone, or by ‘wrling to them | get together v pr (17) to meetin order to do something or spend time together grievance 1 (15) a complaint, especially about unfair behaviour hhard copy 1 phe (16) information from ‘ computer that has been printed on paper highlight » (4) to make something a ‘different colour so that itis more noticable, especially written words inclusive adj (16} including the first and last date or number stated set Word lists 129130 ook forward to pir v (26) to feel happy and excited about something that is going to happen offer am apology v phr (7) t0 say or write something to say that you are sorry about something you have dane pie chart n phir (4) a circle divided into several parts to represent hovr the total amount of something is divided up ublic relations (PR) n pir (15) writing and activites that are intended to make a person, company, or product more popular relevant ad) (16) related or useful to what is happening or being talked about sehedule n (17) a plan of events or activities and the times that they will happen or be dane set up phrv 15} to start a company, system, way of working, ete share price n phr (15) the price of one ‘of the equal parts thatthe value of a particular company is divided into ‘when it Is owned by a group of people social networking site x (14)a website for communicating with friends and for meeting other people spread information v phr (16) If information spreads o if someone spreads it itis communicated from one person to another. threat n (15) someone or something that is likely to cause harm or damage unload v (10) to remove things from a vehicle warehouse n (10) a large building for storing goods that are going to be sold ‘word of mouth n phr (15) the process of telling people you know about a patticular product or service, usually Decause you think its good and want to encourage them to ty it UNIT3 acquire v (18) to buy oF take control of @ ‘company or part of a company branch n (20) one of several shops, offices, etc. that are part of a company or organisation break into an area v phr (CD1 77) 10 suddenly start an activity ‘broaden your product range v phr (18) to increase the number of different things made by your business chain n (20) a numberof similar shops, restaurants, etc. owned by the same company classic example n phir (CDI T6) something that is very typical of a group of things that you are talking about come up with an idea v phr (21) 10 think ofa suggestion or plan ‘competitive market n pir (20) the buying and selling of something when other businesses are trying to be more successful than yours Word lists consultant n (CD1 TS) someone who advises people about a particular subject ‘corporation n (20) a large company or group of companies deadline n (CD1 7s) a time by which something must be done ‘decline v (20) to become less in amount, importance, quality, ot strength discounted ad) (18) cheaper than usual ‘electrical appliance n phr (18) a piece of electrical equipment with a particular Purpose in the home or office empire n (21) a large group of businesses that is controlled by one person or company entrepreneur r (18) someone who starts their own business, especially when. this involves risks ‘expand v (20) to increase in size or amount, orto make something face collapse » phr (20) to have to deal with the sudden failure ofa system, organisation or business founder 1 (19) someone who establishes ‘an organisation insight (20) the ability to understand what something is really like, or an example of this Jauneh a product v phr (22) {Ca company launches a product or service, it makes it available for the first time leadership n (18) the job of being in control of a group, country, of situation lose custom v phr (CDI T6) when people stop buying things from shops or businesses ‘maintain quality v phr (18) to make ‘something that is good or well-made continue in the same way ger n (19) when two of mor ‘companies or organisations join together ‘mortgage n (20) money that you borrow to buy a home novelty n (CD1 Te) the quality of being new or unusual fon the back ofa previous success adv phr (C1 Te) soon after an earlier success, and as a result of it ‘outlet r (20) a shap tha ses one type of product or the products of one company overtake » (18) to become more suecessful than someone or something else private investor npr (20) a person who invests money, rather than a company or financial organisation that does this for actient profitable adj (CD1 77) making or likely, to make money from selling goods or services for more than they cost to Produce or provide recall » (CDI T6) to order the return of someone or something record profits n pir (20) more money made from selling goods or services than ever before selling point x phr (20) a characteristic of 1 product or service that will persuade people to buy it spectacular growth n pir (CD1 T5) ‘when something grows, increases or develops in an extremely good or surprising way start up pir v (19) to create and start a new business or organisation state owned enterprise n phir (18) 2 Dusiness that is owned and controlled by a country’s government stuck on a problem adj phr (21) not able to solve a difficult situation ‘substandard adj (18) something that is not as good as it should be trading company 2 pir (18) a business that buys and sells goods turn a company around v phy (18) to change an unsuccessful business so that it becomes successful UNITS apply fora fob v phr (CDI 78) to ask officially for regular work better safe than sorry prov (23) sald ‘when you think itis best not to take risks even when it seems bering or difficult to be careful bonus n (CDI TS) an extra amount of money that you are given, especially because you have worked hard build up a good relationship v pr (24) 0 develop successfully the way in which two ormore companies, countries, ot people behave towards each other clearly defined role n phr (23) the exact job that someone is expected to do in a particular situation cut costs v phr (23) 10 reduce the amount ‘of money that you need to buy or do something cutting edge technology n ph (24) the use of all the best developments in scientific discoveries ‘demonstration 7 (24) showing how to do something, or how something works family commitments n phr (25) things that you must do with the people who are related to you that take up your time fix a time v phr (22) to decide a certain and particular polat ia the day of night, todo something health and safety n phr (24) making suse that people are safe and healthy at ‘work or in public places invest heavily v phr (23) to give alot of ‘money toa business, or buy something which costs a lot, because you hope to eta profit Jobseeker 7 (22) someone who is trying to find a job ‘keep up with the times v phr (22) to change your ideas, opinions or way