PART 4: SHORT TALK

I. BASIC INFORMATION
1. Number of questions: 30 questions
2. Number of talks: 10
3. Number of speakers: 1
4. Common topics
+ Advertisements
+ Telephone messages
+ Announcements
+ Broadcast
+ News reports
+ Introductions
+ Talks
+ Extracts from meetings
5. Time allocation to work
+ Starting the TOEIC part 4 test, students will hear the instruction for 30 seconds before
entering the listening test.
+ After listening to the talk, students will listen to 3 questions related to the dialogue. The
time to read the question is 01 second, the interval between questions is 8 seconds.
+ When listening to the 3rd question, students are suggested to quickly solve all the
questions and use the remaining time to read the next paragraph.
+ You SHOULD NOT spend too much time on a question because it is difficult to
remember all the information in the past dialogue. Focus on getting used to the time
distribution so that after listening to the third question you have started reading to the next
conversation.

6. Types of questions
6.1. General questions01 second
Students may frequently find GENERAL QUESTIONS in the introduction part of the
talk.
There are some common topics regularly asked as below:
Topic/purpose/target people of the talk
Example question 1: Topic - Announcement (Question 95)
Who is the conference intended for?
A. Video-game developers
B. Photojournalists
C. Health-care professionals
D. Automobile engineers
Transcript
Hello everyone, I hope you’ve enjoyed the session so far at this year’s convention on
video games development. Our video-game association is proud to include many
notable presenters today for amateur game developers like you. I have one change to
announce for this afternoon. Unfortunately, due to the illness of Mr. Naoko Ito can’t join
us today. So, Mr. Jun Lee will substitute for Mr. Ito. He’ll give a tutorial on designing
platform software that can be used to create many different games. Also, don’t forget to
submit your feedback forms by the end of the day. All those who turn in forms will
automatically be entered in a contest for a tablet computer.
Answer key: A
Example question 2: Topic - Telephone messages (Question 92)
Why is the speaker calling?
A. To set up an interview
B. To finalize travel arrangements
C. To offer employment
D. To discuss an upcoming workshop
Transcript: Hello, Mr. Kallo. This is a Scott Jansen calling from KR investors group.
Thanks for coming in last week for an interview for a market analyst position. We were
very impressed with your past work experience, and we’d like to offer you the job.
Now as I’d mentioned, you will have to relocate from Chicago to Vancouver. I am
confident you’ll like living there. It’s a great city with a lot to do and see. So
congratulations, I am looking forward to speaking with you again. Oh, and please keep in
mind that KR investors group won’t be open next week.
Answer key: C
6.2. Detailed questions
For this type of question, you will need to focus on precise details. Therefore, look for
keywords or phrases such as description of a situation, times and other words that will
help you figure out the specific details of the talk.
Example question: Topic - Introduction (Question 80 – ETS 2019)
Question: What is available at the back of the room?
A. a list of materials
B. refreshments
C. protective clothing
D. name tags

Step 1: Candidates should underline key words such as “available and back”.
Step 2: Analyze the context and actively listen to choose a correct answer.

a. Transcript analysis:
Good evening. I am Mark and I’ll be your instructor for tonight’s beginning pottery class.
It is easy to get your clothes dirty here, so please make sure to wear an apron. You
can find it at the back of the room. This introductory class runs for four weeks; then
you can move onto an intermediate class, if you really enjoy pottery. Space is limited, so
let me know if you think you might be interested. Ok to get started, our first project is a
basic bowl. Let’s take a look at some examples of previous student work to get you
inspired

Answer key: C
b. Comment: From the transcript above, the answer is provided in the two highlighted
sentences as a description of a situation. It is obviously seen that “the apron helps
cooking learners to NOT get dirty.” So the correct answer shall be C.

6.3. Implication and inference

The answer is not directly given or provided but given through the context of the talk. It
is important to analyze the meaning through its context and choose an equivalent answer
given.

Example question 1
Topic: Talks – speeches (Question 79 – ETS 2019)
What does the speaker imply when she says, “I had to read through the manual twice”
A. A company policy is surprising.
B. A publication may contain some errors.
C. A manual was updated.
D. A software program may be difficult to learn.

Task: Choose a correct answer by underlining sentences in the transcript below with
relevant contextual meaning.

Transcript:
I called this meeting to demonstrate the new software program we’ll be using to manage
client contracts. With this software, you’ll be able to create new client accounts, update
information quickly, and send contracts by e-mail to be signed electronically. However,
some clients may still request a paper copy of their contract, so please assure them that
they'll also receive an official copy in the mail. We want to switch over to this software
next week. So please pay close attention during the demonstration. I had to read
through the manual twice. Let’s get started.
Answer key: D

Example question 2
Topic: Talks – speeches (Question 93)
Why does the speaker say “sales of our new cosmetics line increased by ten percent”?
A. To request additional staff
B. To express disappointment
C. To recognize an accomplishment
D. To describe a new advertising strategy

Task: Choose a correct answer by underlining sentences in the transcript below with
relevant contextual meaning.
Transcript:
Thanks everyone for coming to Alina’s farewell party. I know I speak for the entire
marketing department here at Kushing Cosmetics when I say we’ll miss working with
her. We all appreciate her positive attitude and ability to understand customer needs. She
was only with us one year, and during that time sales of our new cosmetics line
increased by ten percent. Fortunately, She’s not leaving the company but just
transferring to the Singapore branch office, so we’ll be able to keep in touch. Best of
luck, Alina.
Answer key: C
6.4. Do-next questions
Questions about upcoming actions are often mentioned at the end of the speech and often
ask what the listener / speaker will do next. This question may be critical or directly
addressed in the speech.
Ig: What does the speaker suggest?
What does the speaker advise the audience to do?
To do well in this section, you need to listen carefully to the final sentences of the speech
with suggested keywords, suggestions, requirements …
Example: TEST 4 (ETS 2019)
76. What will the speaker do tomorrow?
(A) Meet with Mariko
(B) Attend a party for Angelo
(C) Finish a proposal
(D) Print a set of documents.
Task: Choose a correct answer by underlining sentences in the transcript below with
relevant contextual meaning.

Transcript:
Hi, Ms. Lee. I’m calling to give you some information about the staffing transition plan
since today is Angelo’s last day in the office. As you suggested, Mariko will be taking
over his job responsibilities. I had asked Angelo to train her to create invoices, but there’s
a team meeting this afternoon. So I decided to meet with her tomorrow and review the
invoice process with her myself. Let me know if you or the other department managers
have any questions. Bye.
Answer key: A
6.5. Graphic questions
Similarly part 3, we may hear indirect information related to the question so students
should listen and read the graphic/table to answer the question.
It is highly recommended to have a look at the title and analyze each piece of information
before listening.

Example:

99. Look at the graphic. Who is the listener asked to interview?

(A) Bob Heilig
(B) Jihoon Lee
(C) Susan Petesen
(D) Maya Gomez

Task: Choose a correct answer by underlining sentences in the transcript below with
relevant contextual meaning.
Transcript:
Hi Boris, this is Lucy from Human Resources. I’m calling to ask you a big favor – we
have job candidates coming in for interviews tomorrow, and it turns out I have to step out
of the office at one o’clock to go to a doctor’s appointment. Would you be able to cover
for me and interview the candidate at one o’clock? I’ll be sure to forward you her CV,
cover letter and letters of reference so that you can prepare for the interview. Thanks so
much for your help.
Answer key: D
III. Practice
3.1. Advertisements

TEST 4 (ETS 2019) TEST 8 (ETS 2019)

92. What is the Health Monitor? 77. What is the advertisement about?
(A) A telephone program (A) An art exhibition
(B) A wearable device (B) A Web site builder
(C) A medical Website (C) A smartphone
(D) A fitness center (D) A print shop

93. What does the speaker mean when she 78. According to the speaker, why will the
says, “Who wants to do that?” listeners be surprised?
(A) A task is inconvenient. (A) Shipping is free.
(B) A project requires more volunteers. (B) Staff members are certified.
(C) An event is no longer popular. (C) A location is convenient.
(D) An application period has begun. (D) A product is easy to use.

94. Why are listeners encouraged to act 79. What does the speaker encourage the
soon? listeners to do?
(A) Some stores are closing. (A) Attend an event
(B) Tickets are almost sold out. (B) Sign up for a trial
(C) A product is temporarily discounted. (C) Make a phone call
(D) A deadline has been changed. (D) Read customer reviews.
TEST 9 (ETS 2019)
74. What does the speaker say is unique 92. What is being advertised?
about a restaurant?
(A) A delivery service
(A) There is live music every night.
(B) A travel agency
(B) Vegetables are grown locally.
(C) An employment center
(C) Food is prepared at the table.
(D) A driving school
(D) Customers can pay by mobile phone.

75. According to the speaker, what can the

listeners do online? 93. What will take place on May 15?
(A) Check an event calendar (A) A tour
(B) Book a catering service (B) A luncheon
(C) Get directions to a location (C) An interview
(D) Download a coupon (D) A seminar

76. What will begin next month? 94. What can the listeners do on a Web
site?
(A) A customer loyalty program (A) Register for an event
(B) A cooking class (B) Read some comments
(C) A dining room renovation (C) Download a map
(D) A hiring event (D) View a price list
3.2. Announcements
TEST 4 (ETS 2019)

95. Who is the conference intended for?

(A) Video-game developers
(B) Photojournalists
(C) Health-care professionals
(D) Automobile engineers

96. Look at the graphic. Which session has been changed?

(A) Session 1
(B) Session 2
(C) Session 3
(D) Session 4

97. How can listeners enter a contest?

(A) By submitting a work sample
(B) By providing some feedback
(C) By subscribing to a newsletter
(D) By moderating at a session
TEST 5 (ETS 2019)

98. According to the speaker, why should listeners visit the customer service desk?
(A) To claim a lost item
(B) To check extra baggage
(C) To request a special meal
(D) To volunteer for a later flight

99. Look at the graphic. Which information has changed?

(A) Los Angeles
(B) B1205
(C) 22C
(D) 8D

100. According to the speaker, what is the reason for the change?
(A) Some workers are late.
(B) A door is broken.
(C) The weather is bad.
(D) A computer is malfunctioning.
TEST 7 (ETS 2019)
74. What will be installed this weekend?
(A) Drinking fountains
(B) Videoconferencing equipment
(C) An air-conditioning system
(D) An alarm system

75. According to the speaker, why is the change being made?

(A) To reduce costs
(B) To increase comfort
(C) To boost productivity
(D) To comply with guidelines

76. What should the listeners do before they leave work on Friday?
(A) Talk to their managers
(B) Move their cars
(C) Cover their desks
(D) Complete a questionnaire
95. Who most likely is the speaker?
(A) A park owner
(B) A journalist
(C) An electrician
(D) A graphic designer

96. Look at the graphic. Which special event was canceled?

(A) The Comedy Special
(B) The Magic Show
(C) The music Performance
(D) The Parade

97. What will the speaker do this afternoon?

(A) Introduce a guest
(B) Show a video
(C) Describe a contest
(D) Make a phone call
TEST 9 (ETS 2019) TEST 10 (ETS 2019)
71. What is the topic of the 74. Who is the intended audience for the
announcement? announcement?
(A) Healthy eating options (A) Cooks
(B) Exercise sessions (B) Customers
(C) Professional-development courses (C) Waiters
(D) Volunteer opportunities (D) Hosts

72. What benefit does the speaker 75. Which menu item does the speaker
mention? mention?
(A) Decreased expenses (A) A soup
(B) Personal satisfaction (B) A salad
(C) Increased productivity (C) A main course
(D) Improved qualifications (D) A dessert

73. What should interested listeners do? 76. What does the speaker ask Mark to
(A) Fill out a form do?
(B) Make a reservation (A) Sort through some food items.
(C) Send a text message (B) Apologize to a customer
(D) Get a supervisor’s approval (C) Stay for later shift
(D) Clean some dishes
3.3. Broadcasts & News reports
3.3.1. Broadcasts

TEST 4 (ETS 2019)

86. What event took place last weekend?
(A) An art exhibit
(B) An opening ceremony
(C) An outdoor concert
(D) An awards dinner

87. Why is the city raising money?

(A) To build a park
(B) To improve roads
(C) To open a museum
(D) To create a monument

88. Why was the event rescheduled?

(A) Ticket sales were low.
(B) A location was unavailable.
(C) A celebrity guest canceled.
(D) The weather was bad.
TEST 5 (ETS 2019)

95. Who gave a press conference today?

(A) A civil engineer
(B) A local student
(C) The city mayor
(D) The company president

96. Look at the graphic. Which building will be affected by the first road closure?
(A) The high school
(B) The post office
(C) The bus station
(D) The museum

97. What information does the speaker say can be found on a Web site?
(A) The location of a bus stop.
(B) The schedule for a construction project
(C) Information about job openings
(D) Steps for filling a complaint
TEST 6 (ETS 2019) TEST 8 (ETS 2019)
83. What is the main topic of the 92. What type of business is the broadcast
broadcast? about?
(A) Eating habits (A) An energy company
(B) Stress management (B) A real estate firm
(C) Exercise routines (C) A travel agency
(D) Sleep issues (D) A film studio

84. Why does the speaker say, “That’s not 93. What will the business offer every
a lot of time”? Saturday?
(A) To express concern about the deadline (A) Trip discounts
(B) To complain that a broadcast is too (B) Free consultations
short (C) Training sessions
(C) To emphasize the benefit of a program (D) Facility tours
(D) To compliment some coworkers

85. According to the speaker, what should

the listeners do first? 94. According to the speaker, what can the
listeners do at a library?
(A) Ask a friend for help
(A) Register for an event
(B) Make a list of goals
(B) Pick up a map
(C) Create a timeline
(C) Hear a talk
(D) Purchase a handbook
(D) Board a shuttle bus
TEST 10 (ETS 2019)
80. What type of event is taking place this evening?
(A) A holiday parade
(B) An art fair
(C) A music concert
(D) A sports competition

81. What does the speaker advise the listeners to do?

(A) Save their tickets
(B) Take public transportation
(C) Bring a camera
(D) Arrive early

82. What will the listeners hear next?

(A) A celebrity speech
(B) A weather report
(C) A new song
(D) A business update
3.3.2. News reports

TEST 4 (ETS 2019) TEST 6 (ETS 2019)

77. What type of business is Kendris? 80. What does GS Incorporated
(A) A new car dealership manufacture?

(B) An auto parts manufacturer (A) Commercial vehicles

(C) An electronics importer (B) Cleaning supplies

(D) A local marketing firm (C) Fashion accessories

(D) Electronic devices

78. According to the speaker, what is

special about a new product? 81. What has GS Incorporated recently
(A) It is the least expensive on the market. started to do?

(B) It is endorsed by a celebrity (A) Use environmentally friendly

packaging
(C) It can be customized.
(B) Sell some products internationally
(D) It is made to last longer than others.
(C) Collaborate with another company
(D) Donate to charitable organizations
79. According to the speaker, what will
take place in August?
(A) An industry trade show 82. What will the listeners hear after the
commercial break?
(B) A company merger
(A) A song
(C) A radio interview
(B) A weather forecast
(D) A sporting event
(C) An interview
(D) A traffic update
TEST 7 (ETS 2019) TEST 9 (ETS 2019)
71. What is the news report mainly about? 80. What is the news report mainly about?
(A) A museum exhibit (A) A tourism initiative
(B) A holiday parade (B) Plans for a city property
(C) A building renovation (C) The results of an election
(D) A sports competition (D) The price of housing

72. Who is Byron Lang? 81. According to the speaker, why has the
(A) A travel agent local population increased?

(B) An architect (A) A university has been built.

(C) A city official (B) Public transportation has improved.

(D) An athlete (C) More jobs are available.

(D) Some historical sites have opened.

73. What does the speaker say will be

provided next year? 82. What does the speaker mean when he
(A) Extra parking says, “they had the highest attendance
than ever”?
(B) Weekend tours
(A) He has been a reporter for many years.
(C) Souvenirs
(B) Future meetings will need to be held
(D) Job opportunities somewhere else.
(C) Residents are very interested in a
topic.
(D) The city hall has finally been
renovated.
3.4. Extracts from meetings, Introductions, Talks & speeches
3.4.1. Extracts from meetings

TEST 4 (ETS 2019) TEST 5 (ETS 2019)

71. What does the speaker announce? 74. Where is the talk most likely taking place?
(A) A company merger (A) At a software development company
(B) A schedule change (B) At a medical office
(C) A revised travel policy (C) At a moving company
(D) A new contract (D) At a training institute

72. According to the speaker, what has 75. What will happen on October tenth?
Skycloud Aviation requested? (A) A new manager will join the team
(A) Extra luggage space (B) A staff member will be out of the office
(B) In-flight entertainment (C) A business will move to a new location
(C) Movable seats (D) A new computer system will be put in
(D) Wireless Internet technology place.

73. What are listeners asked to do? 76. What will the listeners do next?
(A) Update their calendars (A) Schedule appointments
(B) Discuss a project plan (B) View a product demonstration
(C) Submit expense reports (C) Have a discussion
(D) Contact some clients (D) Relocate some files.
TEST 5 (ETS 2019) TEST 6 (ETS 2019)
83. What is the speaker mainly 71. Who most likely is the speaker?
discussing? (A) A software developer
(A) A revised work schedule (B) A magazine editor
(B) New fitness equipment (C) A hotel manager
(C) Opportunities for promotion (D) A travel agent
(D) Free exercise classes

72. What is the talk mainly about?

84. What are the listeners asked to do? (A) A travel itinerary
(A) Read about some products? (B) A corporate merger
(B) Submit hours of availability (C) Computer upgrades
(C) Contact a supplier (D) Work assignments
(D) Fill out an application

73. What does the speaker want the

85. According to the speaker, what will listeners to do tomorrow morning?
occur next week? (A) Write some reports
(A) A holiday sale (B) Buy airline tickets
(B) A store opening (C) Fill out some time sheets
(C) A training session (D) Visit some local attractions
(D) A trade show
TEST 6 (ETS 2019) TEST 6 (ETS 2019)
77. What does the speaker thank the 89. Why does the speaker say, “most of our
listeners for? sales team is new”?
(A) Making donations (A) To make a complaint
(B) Packing some boxes (B) To decline a request
(C) Looking for some missing files (C) To extend an invitation
(D) Providing some suggestions (D) To give an explanation

78. What is the speaker looking forward 90. What does the speaker show the listeners?
to? (A) A company vacation policy
(A) A sports activity (B) A sample timesheet
(B) A special performance (C) A list of organizations
(C) A dinner (D) A flow chart
(D) A holiday

91. What are the listeners expected to do by

79. What will happen this afternoon? Friday?
(A) A client will visit. (A) Look at Internet sites
(B) An office will close early (B) Obtain an identification badge
(C) A construction project will end (C) Provide an estimate
(D) A contract will be signed. (D) Respond to some questions
TEST 6 (ETS 2019)

95. What type of business does the speaker own?

(A) A taxi service
(B) A local grocery store
(C) A chain of restaurants
(D) A flower shop

96. Look at the graphic. In which neighborhood does the speaker want to offer a new
service?
(A) Newbury
(B) Uptown
(C) Downtown
(D) Easton

97. What does the speaker want to discuss next?

(A) Advertising strategies
(B) Hiring procedures
(C) An updated vacation policy
(D) A renovation project
TEST 7 (ETS 2019) TEST 7 (ETS 2019)
83. What has the company decided to do? 92. What industry does the speaker work in?
(A) Launch a Website (A) Electronics
(B) Create a new type of beverage (B) Finance
(C) Sell products in vending machines (C) Marketing
(D) Advertise in sports magazines (D) Tourism

84. What did a survey indicate about 93. How does the speaker say she stays
customers? informed about current trends?
(A) They prefer natural ingredients. (A) She follows social networking sites.
(B) They make online purchases. (B) She analyzes consumer reviews.
(C) They like celebrity promotions (C) She reads industry journals.
(D) They want lower prices. (D) She interviews movie stars.

85. What are the listeners asked to do? 94. What does the speaker suggest changing?
(A) Try a sample (A) Where to open a new office
(B) Review a proposal (B) When to sell certain products
(C) Submit suggestions (C) How to arrange a display
(D) Contact some customers (D) What brands to carry
3.4.2. Introductions

TEST 4 (ETS 2019) TEST 4 (ETS 2019)

80. What is available at the back of the 83. What industry does Janet Colthrup
room? work in?
(A) A list of material (A) Event planning
(B) Refreshments (B) Accounting
(C) Protective clothing (C) Tourism
(D) Name tags (D) Interior design

81. What does the speaker imply when he

says, “Space is limited”?
84. What will Janet Colthrup discuss?
(A) A class will meet in a bigger room.
(A) Tips for starting a business
(B) A building will be renovated.
(B) Strategies for international trade
(C) A mistake should be addressed.
(C) Modern home-decorating styles
(D) A decision should be made soon.
(D) Effective speech-writing techniques

82. What will the listeners do next?

85. What does the speaker request that
(A) Pay a materials fee listeners do?
(B) Watch a demonstration (A) Take a handout before they leave
(C) View sample artwork (B) Submit their questions in writing
(D) Meet a famous artist (C) Move to the empty seats in the front
(D) Split into small discussion groups
TEST 4 (ETS 2019)

98. Why is a change being made?

(A) To improve efficiency
(B) To follow a safety procedure
(C) To make some repairs
(D) To prepare for new hires

99. Look at the graphic. Where are the new shelves located?
(A) Area 1
(B) Area 2
(C) Area 3
(D) Area 4

100. What does the speaker say listeners can find in the office?
(A) Some work badges
(B) Some equipment manuals
(C) A sign-up sheet
(D) An employee handbook
TEST 5 (ETS 2019)

77. What event is being discussed? 89. Where do the listeners most likely work?
(A) A city tour (A) At a clothing factory
(B) A hotel renovation (B) At an electronics shop
(C) A company anniversary (C) At an art museum
(D) A professional conference (D) At a shoe store
78. What are listeners reminded to do? 90. Who is Jacqueline Porter?
(A) Sign up early (A) A store clerk
(B) Bring a camera (B) A corporate trainer
(C) Check identification (C) A clothing designer
(D) Read a manual (D) An advertising executive
79. What can listeners do in the 91. What does the speaker remind listeners to
afternoon? do?
(A) Attend presentations (A) Turn off mobile phones
(B) Watch a video (B) Sign a receipt
(C) Meet city officials (C) Complete a survey
(D) Visit museums (D) Put up a display
TEST 5 (ETS 2019)

92. What happened last night?

(A) Some servers were delivered.
(B) The electricity went out.
(C) A Web site was launched.
(D) Some keys were lost.
93. Look at the graphic. Which room will the speaker go to next?
(A) Room 223
(B) Auditorium
(C) Room 407
(D) Cafeteria
94. According to the speaker, what will Li Wei do?
(A) Lead a repair crew
(B) Test out some products
(C) Install some software
(D) Answer a telephone
TEST 6 (ETS 2019) TEST 7 (ETS 2019)
86. What will happen at the Newport 80. What type of business created the
Museum on Saturday? tutorial?
(A) A parking area will be unavailable. (A) A post office
(B) An award will be presented. (B) A community college
(C) A gift shop will give discounts. (C) An electronics company
(D) An interactive exhibit will open. (D) A paper goods manufacturer

87. What does the speaker say about some 81. According to the speaker, what should
Newport University students? the listeners print out?
(A) They raised money for some (A) A shipping label
equipment. (B) A manual
(B) They published a research paper. (C) An invoice
(C) They will give demonstrations at the (D) Installation directions
museum.
(D) They should submit job applications
to the museum. 82. What does the speaker offer to the
listeners?
(A) A warranty
88. According to the speaker, what should
the listeners do in advance? (B) A discount
(A) Read about robots (C) Free accessories
(B) Download a mobile app (D) Express delivery
(C) Register for a class
(D) Buy tickets
TEST 8 (ETS 2019)
83. What is Soonja Lee’s profession?
(A) Doctor
(B) Chef
(C) Farmer
(D) Teacher
84. According to the speaker, what does Soonja Lee emphasize?
(A) Eating healthy foods
(B) Practicing cooking skills
(C) Shopping locally
(D) Taking courses
85. Why should the listeners stay after the speech?
(A) To ask questions
(B) To enter a contest
(C) To see a demonstration
(D) To buy a book
3.4.3. Talks & speeches

TEST 7 (ETS 2019) TEST 8 (ETS 2019)

77. Why has the speaker arranged the 89. Where does the speaker most likely work?
meeting? (A) At a construction site
(A) To go over sales data (B) At a manufacturing plant
(B) To distribute client information (C) At a landscaping company
(C) To give a demonstration (D) At a public transportation office
(D) To assign special projects

90. What are the listeners instructed to wear?

78. What should the listeners assure (A) Helmets
clients about?
(B) Uniforms
(A) Orders will be processed on time.
(C) Safety glasses
(B) Contracts will be mailed.
(D) Ear protection
(C) Discounts will be applied.
(D) Factory tours will be available.
91. According to the speaker, what will the
listeners do at ten o’clock?
79. What does the speaker imply when she (A) Have a meal
says, “ I had to read through the manual
twice”? (B) Conduct an inspection
(A) A company policy is surprising. (C) Attend a workshop
(B) A publication may contain some (D) Meet a supervisor
errors.
(C) A manual was updated.
(D) A software program may be difficult
to learn.
TEST 9 (ETS 2019) TEST 10 (ETS 2019)
77. Where most likely are the listeners? 86. Who most likely is the speaker?
(A) At a board meeting (A) A health inspector
(B) At an airport (B) A store supervisor
(C) At a television studio (C) A maintenance worker
(D) At a convention (D) An interior decorator

78. What does the speaker mean when she 87. What does the speaker ask the
says, “this will be your last stop”? listeners to do?
(A) The listeners will want to buy a (A) Send accurate time sheets
product.
(B) Save important documents
(B) An event is ending soon.
(C) Recommend a job candidate
(C) An itinerary has changed.
(D) Keep an area neat
(D) A company will no longer sell an
item.
88. What does the speaker imply when he
says, “the store’s opening in a few
79. According to the speaker, what is minutes”?
unique about a product?
(A) Customers should be patient.
(A) The size
(B) Employees should work quickly.
(B) The price
(C) A schedule was changed.
(C) The weight
(D) A meeting is ending.
(D) The color
TEST 10 (ETS 2019)

92. What event is taking place?

(A) A product launch
(B) A going-away party
(C) An awards ceremony
(D) An anniversary celebration
93. Why does the speaker say, “sales of our new cosmetics line increased by ten
percent”?
(A) To request additional staff
(B) To express disappointment
(C) To recognize an accomplishment
(D) To describe a new advertising strategy
94. According to the speaker, what is Alina going to do?
(A) Transfer to another location
(B) Buy a house
(C) Start a new business
(D) Write a book
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TEST 10 (ETS 2019)

98. Look at the graphic. Which trail does the speaker recommend?
(A) Yellow
(B) Blue
(C) Red
(D) Green
99. According to the speaker, what will happen at 3:00 p.m.?
(A) The bus will leave the parking area.
(B) Some team events will begin.
(C) A photograph will be taken.
(D) A park ranger will give a lecture.
100. What does the speaker say he will do next?
(A) Lead a hike
(B) Meet with the company director
(C) Distribute some beverages
(D) Go to the visitor center
3.5. Telephone messages

TEST 4 (ETS 2019) TEST 5 (ETS 2019)

74. Why is the speaker calling? 71. Where does the woman work?
(A) To schedule a meeting (A) At a furniture store
(B) To ask for an e-email address (B) At a bank
(C) To provide an invoice number (C) At a law office
(D) To review employee training plans (D) At a construction company

75. What does the speaker mean when she 72. What problem does the woman
says, “there’s a team meeting this mention?
afternoon”? (A) A machine is broken.
(A) She will be late to another meeting. (B) A contract has not been signed.
(B) Materials need to be prepared. (C) A price list is incorrect.
(C) A staff member is busy. (D) An item is out of stock.
(D) A project has already been completed.
73. Why does the woman ask the man to
76. What will the speaker do tomorrow? call her back?

(A) Meet with Mariko (A) To verify his credit card number
(B) To confirm a color choices
(B) Attend a party for Angelo
(C) Finish a proposal (C) To provide his e-mail address

(D) Print a set of documents. (D) To get directions to a building site

TEST 5 (ETS 2019) TEST 5 (ETS 2019)
80. What is the speaker planning? 86. What does the speaker want to talk
(A) A fund-raising party about?

(B) A welcome reception (A) Working on a different project

(C) An award ceremony (B) Modifying an agenda

(D) An annual picnic (C) Moving to a new office space

(D) Arranging a client visit

81. What does the speaker imply when she

says, “35 people have accepted the 87. Why does the speaker say, “you are
invitation”? right next to the break room”?
(A) She thinks changing a date would be (A) To suggest that a location is
difficult. undesirable
(B) She forgot to notify some people (B) To propose taking a break
about an event. (C) To turn down a colleague’s invitation
(C) The current venue is too small. (D) To ask about a convenient place to
(D) A ticket price is too high. meet

82. What does the speaker ask the listener 88. What does the speaker say will take
to do? place on Monday?
(A) Update a database (A) A sales presentation
(B) Prepare some name tags (B) A department orientation
(C) Help select a speaker (C) A facility tour
(D) Make some phone calls (D) A computer installation
TEST 6 (ETS 2019) TEST 6 (ETS 2019)
74. What kind of team does the speaker 92. Why is the speaker calling?
coach? (A) To set up an interview
(A) Tennis (B) To finalize travel arrangements
(B) Basketball (C) To offer employment
(C) Volleyball (D) To discuss an upcoming workshop
(D) Badminton

93. What does the speaker say the listener

75. What does the speaker say about his will be required to do?
players? (A) Apply for a passport
(A) They practice everyday. (B) Revise a document
(B) They will play in a competition. (C) Provide letters of recommendation
(C) Most of them live far away. (D) Move to another city
(D) Many of them have jobs.

94. What does the speaker say will happen

76. Why does the speaker say, “You’ve next week?
got the courts reserved from five to six”? (A) His company will be closed.
(A) To confirm an appointment (B) A holiday party will be held.
(B) To express surprise (C) Registration will begin.
(C) To request a change (D) Some prices will be lowered.
(D) To congratulate a colleague
TEST 6 (ETS 2019)

98. Why is the speaker unable to participate in one of the interviews?

(A) She is leaving for a business trip.
(B) She has a medical appointment.
(C) She is stuck in traffic.
(D) She has to finish an urgent assignment.

99. Look at the graphic. Who is the listener asked to interview?

(A) Bob Heilig
(B) Jihoon Lee
(C) Susan Peterson
(D) Maya Gomez

100. What does the speaker say she will do?

(A) Set up a training schedule
(B) Organize a teleconference
(C) Revise a job description
(D) E-mail some materials
TEST 7 (ETS 2019)
86. What type of business does the speaker work in?
(A) Automobile sales
(B) Interior design
(C) Food distribution
(D) Paper manufacturing
87. According to the survey results, what do customers like about the speaker’s
company?
(A) The quality of its products
(B) The location of its branches
(C) Its dedication to customer satisfaction
(D) Its innovative advertisements
88. What does the speaker imply when he says, “You’re familiar with Fox International
Deliveries, aren’t you?
(A) He wants to change service providers.
(B) He wants the listener to give a presentation.
(C) He wants to promote the listener to a new role
(D) He wants to merge with another company.
----------------------------------------------------------------------------------
89. What is the speaker shopping for?
(A) Groceries
(B) Kitchen appliances
(C) Sporting goods
(D) Computer accessories
90. What does the speaker mean when he says, “It’s pretty far from here”?
(A) He is unable to complete a task today.
(B) He will need to borrow a car.
(C) He may be late for an appointment.
(D) He needs driving directions.
91. What does the speaker ask the listener to do?
(A) Print a document
(B) Address some letters
(C) Arrange an interview
(D) Process a refund
------------------------------------------------------------------------------
98. What is the speaker concerned about?
(A) A short timeline
(B) An advertising campaign
(C) Technical issues
(D) Inexperienced staff
99. Look at the graphic. When does the speaker suggest meeting?
(A) On Monday
(B) On Tuesday
(C) On Wednesday
(D) On Thursday
100. What does the speaker ask the listener to do?
(A) Finalize a construction schedule
(B) Review a budget
(C) Create a meeting agenda
(D) Call a potential client
TEST 8 (ETS 2019) TEST 8 (ETS 2019)
71. What type of product is the speaker 80. Where will the speaker go next
mainly discussing? Tuesday?
(A) Refrigerators (A) To a store
(B) Laptops (B) To a factory
(C) Swimsuits (C) To a hotel
(D) Teas (D) To an airport

72. Why is the speaker pleased? 81. Why will the speaker bring his laptop?
(A) Packaging has been improved. (A) To try out some new software
(B) A deadline has been extended. (B) To fix a technical problem
(C) Sales have increased. (C) To conduct a video conference
(D) A budget was approved. (D) To check competitors’ prices

73. What would the speaker like to do? 82. What does the speaker mean when he
(A) Give the sales team a bonus says, “I don’t think the traffic will be that
bad”?
(B) Purchase new equipment
(A) He plans to drive
(C) Survey some consumers
(B) He expects to arrive early.
(D) Enter into a long-term contract.
(C) He does not need a map.
(D) He wants to postpone the departure
time.
TEST 8 (ETS 2019)

95. Why does the speaker have to delay a trip?

(A) She has to renew her passport.
(B) She wants to avoid bad weather.
(C) She has to attend a work event.
(D) She wants to get a cheaper ticket.

96. Look at the graphic. How much will the speaker pay for a flight?
(A) $280
(B) $375
(C) $310
(D) $345

97. What does the speaker ask the listener to do?

(A) Check a schedule
(B) Recommend a hotel
(C) Send some documents
(D) Rent a car
3.6. Tours

TEST 4 (ETS 2019) TEST 8 (ETS 2019)

89. Why has the tour bus stopped? 74. What does the speaker say are available
(A) To let the passengers out for shopping by the door?

(B) To purchase fuel (A) Flowers

(C) To allow the guide to point out a view (B) Coupons

(D) To pay a toll (C) Umbrellas

90. According to the speaker, why is (D) Guidebooks

Fremont historically important? 75. Why will the listeners visit a sculpture
(A) It used to be a center of trade. garden first?

(B) It is the oldest town along the river. (A) It is nearby.

(C) An important battle took place there. (B) It closes soon.

(D) A famous author was born there. (C) It is hosting an activity.

91. What will the tour group do next? (D) It is a popular attraction.

(A) Watch a documentary 76. Why does the speaker say, “I’ll be eating
at the Spruce Road café”?
(B) Take a group picture
(A) To make a recommendation
(C) Board a boat
(B) To volunteer for a task
(D) Have lunch
(C) To ask for directions
(D) To explain a delay
TEST 9 (ETS 2019) TEST 10 (ETS)
89. Who is Martina Santos?
(A) A reporter
(B) An architect
(C) An artist
(D) A gardener

90. According to the speaker, what is

Martina Santos’ source of inspiration?
(A) Travel
(B) Nature
95. Look at the graphic. Which market is (C) History
closed today?
(D) Music
(A) The flower market
(B) The fish market
91. What does the speaker say the
(C) The handicrafts market listeners can receive at the front desk?
(D) The fruit market (A) Some tickets
(B) Some headphones
96. What will the listeners do this (C) A receipt
afternoon?
(D) A postcard
(A) Meet a city official
(B) Visit a museum
(C) Attend a concert
(D) Take a boat ride

97. What does the speaker recommend that

the listeners do next?
(A) Put on their name tags
(B) Take out their cameras
(C) Apply sunscreen
(D) Buy a bottle of water