TOEIC ®

Listening and Reading

A Complete Practice Test

developed by ETS®
LISTENING TEST
In the Listening test, you will be asked to demonstrate how well you understand
spoken English. The entire Listening test will last approximately 45 minutes.
There are four parts, and directions are given for each part. You must mark your
answers on the separate answer sheet. Do not write your answers in your test
book.

PART 1
Directions: For each question in this part, you will hear four statements about
a picture in your test book. When you hear the statements, you must select
the one statement that best describes what you see in the picture. Then find
the number of the question on your answer sheet and mark your answer.
The statements will not be printed in your test book and will be spoken
only one time.

Statement (C), “They’re sitting at a table,” is the best description of the picture,
so you should select answer (C) and mark it on your answer sheet.

2 TOEIC ® Listening and Reading Practice Test

 1.

2.

TOEIC ® Listening and Reading Practice Test 3

 3.

4.

4 TOEIC ® Listening and Reading Practice Test

 5.

6.

TOEIC ® Listening and Reading Practice Test 5

PART 2
Directions: You will hear a question or statement and three responses spoken
in English. They will not be printed in your test book and will be spoken only
one time. Select the best response to the question or statement and mark the
letter (A), (B), or (C) on your answer sheet.

7. Mark your answer on your answer sheet. 20. Mark your answer on your answer sheet.

8. Mark your answer on your answer sheet. 21. Mark your answer on your answer sheet.

9. Mark your answer on your answer sheet. 22. Mark your answer on your answer sheet.

10. Mark your answer on your answer sheet. 23. Mark your answer on your answer sheet.

11. Mark your answer on your answer sheet. 24. Mark your answer on your answer sheet.

12. Mark your answer on your answer sheet. 25. Mark your answer on your answer sheet.

13. Mark your answer on your answer sheet. 26. Mark your answer on your answer sheet.

14. Mark your answer on your answer sheet. 27. Mark your answer on your answer sheet.

15. Mark your answer on your answer sheet. 28. Mark your answer on your answer sheet.

16. Mark your answer on your answer sheet. 29. Mark your answer on your answer sheet.

17. Mark your answer on your answer sheet. 30. Mark your answer on your answer sheet.

18. Mark your answer on your answer sheet. 31. Mark your answer on your answer sheet.

19. Mark your answer on your answer sheet.

6 TOEIC ® Listening and Reading Practice Test

 PART 3
Directions: You will hear some conversations between two or more people.
You will be asked to answer three questions about what the speakers say in
each conversation. Select the best response to each question and mark the
letter (A), (B), (C), or (D) on your answer sheet. The conversations will not be
printed in your test book and will be spoken only one time.

32. What are the speakers discussing? 38. What are the speakers discussing?
(A) A contest (A) A project plan
(B) An advertisement (B) A business lunch
(C) An interview (C) A staff meeting
(D) A concert (D) A job opening

33. When will the broadcast take place? 39. What is the man concerned about?
(A) On Tuesday (A) His work schedule
(B) On Thursday (B) His qualifications
(C) On Friday (C) A marketing presentation
(D) On Sunday (D) A customer complaint

34. What does the man plan to do? 40. What does the woman suggest?
(A) Buy a television set (A) Speaking with a supervisor
(B) Visit a friend (B) Calling a client
(C) Schedule an interview (C) Making a reservation
(D) Watch a program (D) Reviewing an application

35. Where do the speakers probably 41. What does the man say will happen
work? tomorrow?
(A) At a factory (A) Some invitations will be printed.
(B) At a hotel (B) Some supplies will be ordered.
(C) At a travel agency (C) A regional manager will arrive.
(D) At a furniture store (D) A sales meeting will be held.
36. What is an advantage of the 42. What will the speakers receive this
Indonesian company? morning?
(A) Its reasonable prices (A) An office machine
(B) Its friendly staff (B) A meeting agenda
(C) Its delivery time (C) Some printer paper
(D) Its product quality (D) Some file folders

37. What does the man find surprising? 43. What does the man mean when he
(A) That a business is so successful says, “Oh, that’s perfect”?
(B) That some furniture has lasted so (A) He will have what he needs.
long (B) He agrees with a suggestion.
(C) That a trip was so inexpensive (C) He has done his job correctly.
(D) That an exhibition was so (D) He has made the right choice.
crowded

TOEIC ® Listening and Reading Practice Test 7

 44. What is the conversation mainly 50. What are the speakers discussing?
about? (A) A fund-raising dinner
(A) Choosing a menu (B) A medical seminar
(B) Ordering food (C) A sales conference
(C) Renting furniture (D) A committee meeting
(D) Setting up a room
51. Why was the event postponed?
45. What is the problem? (A) Some people could not attend.
(A) Some items are unavailable. (B) The room was not ready.
(B) A business is about to close. (C) Some equipment was broken.
(C) An employee is difficult to reach. (D) The presenters were delayed.
(D) Some charges are incorrect.
52. Why does the woman say, “We
46. What will the woman most likely do usually meet in the conference room
next? on the second floor”?
(A) Suggest a room layout (A) She is inviting the man to join an
(B) Make a phone call event.
(C) Revise an order (B) She is explaining that a room is
(D) Leave for the day occupied.
(C) She is giving the man directions.
(D) She is checking that the man has
47. What are the speakers discussing? the correct information.
(A) Signing up for some training
(B) Entering a competition
(C) Opening a bank account 53. What work is being done at the
(D) Putting an advertisement in the library?
newspaper (A) An entry door is being enlarged.
(B) New bookshelves are being built.
48. What does the man suggest the (C) Some computers are being
woman should do? repaired.
(A) Go to a nearby office (D) A security system is being
(B) Wait in a reception area installed.
(C) Show a sample of some work
(D) Provide content to be published 54. What does Lisa offer to do?
(A) Speak with a technician
49. What does the man tell the woman (B) Reorganize the reading room
she will need? (C) Ask library patrons to move
(A) A credit card (D) Reprint a schedule
(B) A résumé
(C) A postal address 55. According to the man, what problem
(D) A form of identification has the work created?
(A) The noise is disturbing people.
(B) Dust is getting on the books.
(C) Entering the library is more
difficult.
(D) The library is open for fewer hours.

8 TOEIC ® Listening and Reading Practice Test

 56. Why did the woman call Mr. Hui?
(A) To inform him of a schedule Type Cost
change
(B) To confirm his conference
registration Daily planner $14.89
(C) To ask him for a customer’s name
(D) To tell him she will be out of the Weekly
$27.49
office planner

57. What will happen next Tuesday? Monthly

$5.49
(A) A conference seminar will be held. desk pad
(B) An airline will discount ticket
prices. Undated
$4.99
(C) Resolve Electronics will launch a desk pad
product.
(D) Mr. Hui will have dinner with a 62. Where most likely are the speakers?
client. (A) In an office
(B) In a stationery store
58. What does Mr. Hui ask the woman to (C) At a printing shop
do? (D) At a photography studio
(A) E-mail the notes for a speech
(B) Arrange a different return flight 63. What does the woman suggest the
(C) Cancel a hotel reservation man do?
(D) Find out when a visitor will arrive (A) Show her his work
(B) Come back in the afternoon
(C) Review a design
59. What are the speakers discussing? (D) Provide a free sample
(A) A work schedule
(B) A sales report 64. Look at the graphic. What product
(C) A computer program does the woman like?
(D) A store display (A) The daily planner
(B) The weekly planner
60. Who most likely is the woman? (C) The monthly desk pad
(A) A new employee (D) The undated desk pad
(B) A store manager
(C) A job candidate
(D) A company customer

61. What does the man offer to do?

(A) Submit a business report
(B) Reschedule an interview
(C) Provide technical assistance
(D) Help waiting customers

TOEIC ® Listening and Reading Practice Test 9

 Wed 8-9 9-10 10-11 11-12
Team
Zahra Busy
meeting
Client Budget
Sammy
call meeting

65. What do the speakers plan to

discuss?
(A) A community garden
(B) A school program
(C) A meeting location
(D) An annual festival
68. What is the man looking for?
66. What problem is mentioned?
(A) A computer
(A) Food (B) An adapter
(B) Weather (C) A power cord
(C) Tickets (D) A battery
(D) Space
69. What does the woman offer to do?
67. Look at the graphic. At what time
will the speakers probably meet on (A) Discount a purchase
Wednesday? (B) Place an order
(C) Ship a package
(A) From 8 a.m. to 9 a.m. (D) Find some information
(B) From 9 a.m. to 10 a.m.
(C) From 10 a.m. to 11 a.m. 70. Look at the graphic. Which store
(D) From 11 a.m. to 12 noon does the woman direct the man to?
(A) Store 1
(B) Store 2
(C) Store 3
(D) Store 4

10 TOEIC ® Listening and Reading Practice Test

 PART 4
Directions: You will hear some talks given by a single speaker. You will be asked to
answer three questions about what the speaker says in each talk. Select the best
response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet.
The talks will not be printed in your test book and will be spoken only one time.

71. What type of business has been 77. What is the purpose of the message?
reached? (A) To confirm an appointment
(A) A pizza restaurant (B) To schedule a meeting
(B) A flower shop (C) To request a phone number
(C) A bakery (D) To give directions
(D) A clothing store
78. What is Ms. Travis asked to do?
72. On which day does the business stay (A) Make an advance payment
open late? (B) Give contact information
(A) On Monday (C) Make a reservation
(B) On Thursday (D) Provide previous records
(C) On Friday
(D) On Saturday 79. What change does the speaker
mention?
73. Why does the message suggest (A) A parking area has opened.
visiting a website? (B) An arrival time has been adjusted.
(A) To place an order (C) An office policy has been revised.
(B) To make an inquiry (D) A patient fee has increased.
(C) To find business locations
(D) To view available products
80. What is the purpose of this
announcement?
74. What area does the speaker work in? (A) To describe a conference
(A) Education (B) To report revisions to scheduled
(B) Travel events
(C) Law (C) To summarize a presentation
(D) Finance (D) To introduce a featured speaker

75. Why is Dave being congratulated? 81. When will Dr. Keller’s presentation
(A) He has been promoted. take place?
(B) He has signed a contract. (A) At 10 a.m.
(C) He is starting a business. (B) At 11 a.m.
(D) He is celebrating an anniversary. (C) At 2 p.m.
(D) At 4 p.m.
76. How many years has the speaker
known Dave? 82. What does the speaker imply when
(A) 5 he says, “No matter how organized
(B) 15 we try to be”?
(C) 20 (A) He is pleased with the
(D) 25 presentations.
(B) He would like to reassure the
organizers.
(C) He is unfamiliar with the building
layout.
(D) He is frustrated by the number of
late changes.

TOEIC ® Listening and Reading Practice Test 11

 83. What special event is being 89. What is the speaker calling about?
announced? (A) A journal article
(A) A presentation (B) A newspaper subscription
(B) A tour (C) Some laboratory equipment
(C) A festival (D) An invoice for some work
(D) A conference
90. What is the deadline that the speaker
84. What will attendees learn about? mentions?
(A) Advertising techniques (A) January 5
(B) Public speaking (B) January 6
(C) Art history (C) January 19
(D) Indoor photography (D) January 25

85. What are guests invited to do? 91. What does the speaker mean when
(A) Make a donation she says, “I just wanted to see how
(B) Enjoy some snacks you’re doing”?
(C) Join a club (A) She’s confirming that a problem
(D) Submit feedback online has been resolved.
(B) She’d like to learn how to carry
out a task.
86. Who is the advertisement most likely (C) She wants to know the status of
for? some work.
(A) Automobile manufacturers (D) She hopes the man is feeling well.
(B) Real estate agents
(C) Computer store managers
(D) Construction company owners 92. What is the seminar mainly about?
(A) Website design
87. What does the speaker say about his (B) Online security
company’s products? (C) Product returns
(A) They are more efficient than older (D) Customer feedback
models.
(B) They are less expensive than a 93. Why does the speaker say, “you’ll
competitor’s. want to write that down”?
(C) They are easy to maintain. (A) To emphasize an earlier point
(D) They are available for only a short (B) To request that listeners hold their
time. questions until later
(C) To suggest that some people are
88. How are listeners invited to respond not paying attention
to the advertisement? (D) To encourage listeners to keep
(A) By filling out a questionnaire reliable records
(B) By attending a demonstration
(C) By placing a telephone order 94. What are listeners asked to do?
(D) By requesting a free sample (A) Find a partner
(B) Return a registration form
(C) Prepare a response
(D) Watch an instructional video

12 TOEIC ® Listening and Reading Practice Test

 Vote for your favorite song!
Artist Song
Adda Owens Searchlight
Hiro Mori Sea Waves
Holding Wings Cherries
Sakchai You’re Mine
Shanta Get To It!

95. Who most likely is the speaker? 98. Why does the speaker compliment
(A) A musician Dori?
(B) A concert organizer (A) She completed some work
(C) A radio host quickly.
(D) A sound technician (B) She impressed a valued client.
(C) She exceeded a sales goal.
96. Look at the graphic. Which song is
(D) She recently received an award.
currently voted number one?
(A) Searchlight 99. Look at the graphic. What part was
(B) Sea Waves originally missing from the picture?
(C) Cherries (A) Part A
(D) Get To It! (B) Part B
(C) Part C
97. How can listeners vote for their
(D) Part D
favorite song?
(A) By making a phone call 100. What will the speaker do next?
(B) By sending a text message (A) Send a package
(C) By sending an email (B) Contact a print shop
(D) By visiting a website (C) Attend to some equipment
(D) Assemble some furniture

This is the end of the Listening test. Turn to Part 5 in your test book.

TOEIC ® Listening and Reading Practice Test 13

READING TEST
In the Reading test, you will read a variety of texts and answer several different types of
reading comprehension questions. The entire Reading test will last 75 minutes. There
are three parts, and directions are given for each part. You are encouraged to answer as
many questions as possible within the time allowed.

You must mark your answers on the separate answer sheet. Do not write your answers
in your test book.

PART 5
Directions: A word or phrase is missing in each of the sentences below. Four answer
choices are given below each sentence. Select the best answer to complete the
sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

101. Employees must let ______ 105. One of Mr. Oh’s primary duties is the
supervisors know before taking time ______ of the corporate food service.
off work. (A) manage
(A) they (B) manages
(B) them (C) manageable
(C) their (D) management
(D) theirs
106. A majority of customers rated Sasaki
102. From July 1, it will be Mr. Ishibashi’s mobile phones as ______ good or
______ to review all corporate excellent.
contracts. (A) either
(A) symptom (B) both
(B) responsibility (C) although
(C) quality (D) whether
(D) discipline
107. The committee objected ______ to
103. We are pleased to offer you a sample several of the conditions listed in the
copy of our ______ magazine, Office initial contract.
Innovations. (A) badly
(A) popularly (B) safely
(B) popularity (C) strongly
(C) popular (D) falsely
(D) popularize
108. All interns in the marketing
104. Your security badge will be activated department are encouraged to attend
______ the beginning of the work day the upcoming ______.
tomorrow. (A) subject
(A) by (B) division
(B) under (C) workshop
(C) onto (D) plan
(D) as

14 TOEIC ® Listening and Reading Practice Test

109. Fewer than ten firms in the country 115. Before ______ the envelope, please
have received the Barstow Award be sure you have enclosed all of the
______ excellence in customer documents listed in your orientation
service. packet.
(A) to (A) seal
(B) for (B) sealing
(C) at (C) is sealed
(D) with (D) was sealed

110. ______ of the shipment should be 116. Ms. Gupta has earned the ______ of
expected within ten days. her colleagues in the law firm and of
(A) Receive the clients she represents.
(B) Received (A) respect
(C) Receivable (B) respectable
(D) Receipt (C) respectably
(D) respecting
111. Mi-Sun Park’s artwork ______
combines classical elements with 117. The CEO of Argall Enterprises is
modern materials and techniques. expected to ______ a statement to
(A) skill the press later this week.
(B) skilled (A) act
(C) skillful (B) issue
(D) skillfully (C) speak
(D) reply
112. Tanner Publications is seeking a
copy editor with previous experience 118. Kohler Gas has been the area’s most
______ excellent communication ______ energy supplier for more than
skills. twenty years.
(A) such (A) relying
(B) but (B) reliable
(C) and (C) reliability
(D) unless (D) reliably

113. Ms. Reston and Mr. Parnthong were 119. A hotel shuttle will be available, but
two of the senior partners ______ you are also welcome to arrange for
visited the clients last week. your ______ transportation to the
(A) who conference.
(B) when (A) any
(C) what (B) directly
(D) whose (C) besides
(D) own
114. Silveira & Ogawa Corporation’s
successful new line of cookware 120. The advertising campaign for the new
has helped to boost the company’s Cool Fizz soft drink will feature flavor
______ performance this quarter. ______ price.
(A) believable (A) rather than
(B) interested (B) in the event of
(C) available (C) except for
(D) financial (D) as for

TOEIC ® Listening and Reading Practice Test 15

121. Many of the restaurants in the village 126. The commission will review the
open only on weekends ______ the designs for the new industrial center
tourist season is over. and ______ one to submit to the
(A) even board of directors.
(B) once (A) agree
(C) so (B) operate
(D) always (C) apply
(D) choose
122. Members are a vital part of the
Global Musicians’ Association, and 127. According to industry experts, it is
finding ways to increase membership very ______ that Aakster, Inc., and
should be a high ______. Dember Technologies will announce
(A) basis plans to merge in early May.
(B) force (A) likely
(C) result (B) confident
(D) priority (C) advisable
(D) potential
123. After ______ failing to win customer
support, Tykon’s upgraded software 128. Questions about the exhibit
program has been withdrawn from should be directed to Mr. Stanley,
the market. the museum’s leading ______ on
(A) repeat eighteenth-century art.
(B) repetition (A) authority
(C) repeated (B) station
(D) repeatedly (C) advantage
(D) example
124. Ms. Nwokolo is the ideal leader for
the project because she has ______ 129. Ms. Baxter and her former colleagues
worked in business management. at the New York branch ______ in
(A) yet regular contact with one another.
(B) especially (A) remain
(C) previously (B) remains
(D) ever (C) remaining
(D) has remained
125. Because the teams in Beijing and
Lisbon must work together closely, 130. Currently, the most ______ task is to
e-mail is the ______ method of finish designing the new corporate
communication for this project. logo since no new publications can
(A) prefer be printed without it.
(B) preferred (A) forceful
(C) preferably (B) eligible
(D) preference (C) pressing
(D) decisive

16 TOEIC ® Listening and Reading Practice Test

 PART 6
Directions: Read the texts that follow. A word, phrase, or sentence is missing
in parts of each text. Four answer choices for each question are given below
each text. Select the best answer to complete the text. Then mark the letter
(A), (B), (C), or (D) on your answer sheet.

Questions 131-134 refer to the following letter.

Liam Panzer
214 Maple Street
Montreal, Quebec H2L 3Y3

May 15

Dear Mr. Panzer,

Thank you for your recent purchase of season tickets to the Gardner Theater Summer Season

of music and theater. Tickets for the first event ______ in the middle of June. You can also
131.
expect a Gardner Friends Card, which entitles you to ______ such as parking at reduced rates,
132.
replacement of lost tickets, and discounts at area restaurants.

So that we can provide you with regular electronic updates, please make sure we have ______
133.
e-mail address. ______ .
134.

We are sure you will enjoy the season’s offerings.

Sincerely,

Jorge Rodriguez

Gardner Theater

131. (A) mails 133. (A) you

(B) mailing (B) your
(C) were mailed (C) yours
(D) will be mailed (D) yourself
132. (A) incomes 134. (A) Thank you for your e-mail of
(B) gains July 31.
(C) benefits (B) You can send it to us at
(D) accounts GTSS@gst.com.
(C) This includes a café right next to
the theater.
(D) We have found this performance
to be very popular.

TOEIC ® Listening and Reading Practice Test 17

Questions 135-138 refer to the following e-mail.

To: Fang Zhou <fzhou@bigstar.net>

From: Naveed Rouhani <nrouhani@computerstodayinc.net>
Subject: Book reviews
Date: October 10

The editors of Computers Today are pleased to invite you to join our list of book reviewers. As a

reviewer, you ______ with one free copy of the book to be reviewed. ______ , the reviewer’s name and
135. 136.
professional affiliation appear in print alongside any review that is published.

______ reviews are approximately 600-800 words in length, though some may be longer. ______ .
137. 138.

If you are interested in contributing to our publication, please send me a copy of your résumé. I look

forward to hearing from you.

Sincerely,

Naveed Rouhani

Book Review Editor

135. (A) were presenting 137. (A) Most

(B) to present (B) All
(C) would be presented (C) Very
(D) have presented (D) More

136. (A) Specifically 138. (A) Unfortunately, this review does

(B) However not meet our requirements.
(C) Otherwise (B) More detailed guidelines for
(D) Additionally reviewers are available on our
website.
(C) They were referred to us by a
colleague at your place of work.
(D) We are sorry we are not able to
do so at this time.

18 TOEIC ® Listening and Reading Practice Test

Questions 139-142 refer to the following memo.

To: All Museum Employees

From: Natasha Vasilyev

On April 25 at 7:30 P.M., noted art historian Clara Byers will deliver the first in a series of

four lectures titled “Amazing Art of the Renaissance.” I am pleased to let you know that all

museum employees are eligible to ______ this series, which will culminate in a guided tour
139.
of a number of Renaissance masterpieces in the McKellen Gallery.

There is no charge for museum staff, but all participants must register in advance, as there

is ______ seating. Stop by my office to sign up today for this ______ chance to hear Dr.
140. 141.
Byers speak. ______
142.

139. (A) offer 141. (A) exceptional

(B) attend (B) costly
(C) lead (C) thoughtful
(D) apply (D) required

140. (A) limit 142. (A) There are directions to the gallery
(B) limits at the information desk.
(C) limited (B) Copies of these paintings are on
(D) to limit sale in the gift shop.
(C) She is famous for her creative
use of color.
(D) This is an opportunity you will not
want to miss

TOEIC ® Listening and Reading Practice Test 19

Questions 143-146 refer to the following letter.

June 30

Peter Mazzie
14 Wyndmoor Court, Apartment A Edinburgh, EH5 2TU
Scotland

Dear Mr. Mazzie,

Your subscription to Financial News Weekly will expire on October 30. That’s still four months

away, but if you ______ before July 21, we will add one extra month to your subscription.
143.

______ . You do not need to enclose your ______ at this time. We will send you an invoice, and
144. 145.
you can send your money later. So mail the card today. You will not miss a ______ copy of
146.
Financial News Weekly, and you will receive an extra month for free!

Sincerely,
Sharon Oatman

Circulation Manager

143. (A) renew 145. (A) rent

(B) renewing (B) bill
(C) had renewed (C) receipt
(D) will be renewed (D) payment

144. (A) There are four ways that this can 146. (A) single
be arranged. (B) recognized
(B) It appears that you have already (C) treatable
canceled. (D) lonely
(C) All you have to do is complete
and return the enclosed card.
(D) We are happy we could be of
service to you.

20 TOEIC ® Listening and Reading Practice Test

 PART 7
Directions: In this part you will read a selection of texts, such as magazine and
newspaper articles, e-mails, and instant messages. Each text or set of texts is
followed by several questions. Select the best answer for each question and
mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 147-148 refer to the following text-message chain.

Roger Chandran [4:34 A.M.]

Hi Peter. I’ll probably have to stay here another day. More
meetings.
Peter Seville [4:35 A.M.]
Roger! It’s 4:30 in the morning in Taiwan! Why aren’t you
sleeping?
Roger Chandran [4:36 A.M.]
Jetlag. I’ve been asleep and just woke up. So--if I email you
the details, can you call the airline for me?
Peter Seville [4:37 A.M.]
I can try. Wouldn’t it be easier to handle it directly from
there?
Roger Chandran [4:38 A.M.]
Right. But the language and time differences complicate
things.

147. What does Mr. Chandran ask Mr. 148. At 4:37 a.m., what does Mr. Seville
Seville to do? mean when he writes, “I can try”?
(A) Join him on a business trip (A) He wants to learn how to help.
(B) Help him with a translation (B) He is unsure that he will be
(C) Change some flight plans successful.
(D) Set up some meetings (C) He has other work to finish today.
(D) He is happy to receive an
invitation.

TOEIC ® Listening and Reading Practice Test 21

Questions 149-150 refer to the following advertisement.

149. What is the purpose of the 150. When does the store close on
advertisement? Sunday?
(A) To invite customers to a grand (A) At 7:00 p.m.
opening of a shop (B) At 8:00 p.m.
(B) To introduce a new service offered (C) At 9:00 p.m.
at a store (D) At 9:30 p.m.
(C) To announce the anniversary of a
business
(D) To promote a sale on selected
items

22 TOEIC ® Listening and Reading Practice Test

Questions 151-152 refer to the following message.

151. Why did Ms. Lang call Mr. 152. What will Ms. Lang probably do?
Matsumoto? (A) See Mr. Matsumoto on Monday
(A) To reschedule an appointment (B) Call Mr. Matsumoto again this
with him afternoon
(B) To ask if he will be able to meet a (C) Contact a representative of C&P
deadline Accounting
(C) To inquire where a meeting will (D) Make a reservation for a lunch
take place meeting
(D) To request that he send a new
copy of a contract

TOEIC ® Listening and Reading Practice Test 23

Questions 153-155 refer to the following advertisement.

153. Where will the employees who are 155. How are interested people instructed
hired for the advertised positions to register?
work? (A) By visiting the corporate office
(A) At an amusement park (B) By calling Ms. Ruiz
(B) At a jewelry shop (C) By sending an e-mail
(C) On a cruise ship (D) By going to the website
(D) In a factory

154. What benefit is NOT mentioned in

the advertisement?
(A) Time off for holidays
(B) Free travel
(C) Career advancement
opportunities
(D) Paid training programs

24 TOEIC ® Listening and Reading Practice Test

Questions 156-157 refer to the following letter.

June 10
Ms. Ngaire Umaga
14 Raven Court
Hillsborough
Auckland 1041
–––––––––––––
Account ID: 3565
Trip No: Gr867
Trip: Greece, April 7-17
Group leader: Jeff Lorber
Dear Ms. Umaga:
We are pleased that you chose Explorer Voyage Travel Service to help you plan
your trip to Greece. We have received your registration form and deposit. Your
itinerary is enclosed with this letter.
You will soon be receiving an invoice listing your payments and the balance
due. Please make sure that we receive your final payment by December 30 to
avoid any late fees. Also, if you decide to cancel your trip, you must notify us in
writing at least 10 days before your departure date to receive a full refund.
Sincerely,
Richard Donaldson
Richard Donaldson
Client Services

Encl.

156. Who most likely is Richard 157. What is indicated about Ms. Umaga
Donaldson? in the letter?
(A) A tour participant (A) She plans to cancel her trip.
(B) A group leader (B) She has changed her trip itinerary.
(C) A travel agent (C) She must correct her registration
(D) A personal accountant form.
(D) She has paid for part of the cost
of her trip.

TOEIC ® Listening and Reading Practice Test 25

Questions 158-160 refer to the following book review.

158. What most likely is Mr. Gallagher’s 160. What does the reviewer suggest?
job? (A) Most people are not interested in
(A) Banker history.
(B) Librarian (B) A follow-up volume will soon be
(C) Journalist available.
(D) Publisher (C) Mr. Gallagher is an experienced
lecturer.
159. What does the reviewer NOT mention (D) The book will appeal to different
about the book? groups of people.
(A) It is very long.
(B) It is entertaining.
(C) It describes people from the past.
(D) It is well researched.

26 TOEIC ® Listening and Reading Practice Test

Questions 161-163 refer to the following news article.

MUMBAI, India, June 3 — Star Airways, Mumbai’s dominant

airline for the past five years, has reported it is planning
to replace its entire aircraft fleet with European-produced
Skystream jets. Starting with an initial purchase of 90 jets,
Star Airways expects the changeover to take a decade to
complete. The new planes will enable the airline to expand
its international routes as well as providing replacements for
its aging fleet of jet planes. Star Airways and Skystream, in
a joint announcement at the Brussels Air Show on Thursday,
said that the order included seventeen of the new AWB850
aircraft. This will make Star Airways the first Indian carrier
to fly the AWB850, an aim it has had since the powerful jets
were first produced.

161. What is the purpose of the article? 163. What is NOT reported as a goal of
(A) To report on the merger of two Star Airways?
airlines (A) To relocate its international
(B) To announce a new business headquarters
agreement (B) To be among the first to use a
(C) To inform investors of a change in new aircraft
project plans (C) To replace the older planes in its
(D) To describe recent renovations at fleet
an airport (D) To increase its number of flight
destinations
162. How long is the change expected to
take?
(A) Three years
(B) Five years
(C) Ten years
(D) Seventeen years

TOEIC ® Listening and Reading Practice Test 27

Questions 164-167 refer to the following e-mail.

From: orders@roslinggardens.com
To: rkager@uopmail.net
Subject: Your order 3053
Date: April 3
Dear Mr. Kager,
We are having difficulty processing your credit card payment for your order 3053
from www.roslinggardens.com. Your credit card appears to be invalid. — [1] —.
As of now, your order is pending and will not be canceled. However, you must
review your payment information and make sure it is correct and current. — [2] —.
To do so, log in to your account on our website (www.roslinggardens.com) and
click on “Change Payment Method.” — [3] —.
Your order is ready to ship and will be dispatched to the address you provided as
soon as we can successfully charge your credit card. — [4] —.
Regards,
Customer Service, Rosling Gardens
Please note: This e-mail was sent from a notification-only address that cannot accept
incoming e-mail. If you wish to contact us, please do not reply to this message;
instead, use the chat box on our website.

164. Why was the e-mail sent? 166. What is Mr. Kager asked to avoid
(A) To tell of a new payment policy doing?
(B) To report a problem with a (A) Posting a notification
payment (B) Changing a shipping method
(C) To inquire about customer (C) Resubmitting an order
satisfaction (D) Replying to an e-mail
(D) To explain how to set up an
account 167. In which of the positions marked
[1], [2], [3], and [4] does the following
165. What is indicated about Mr. Kager’s sentence best belong?
order? “Once there, provide the number of
(A) It has been canceled. the new credit card.”
(B) Some of the items are (A) [1]
unavailable. (B) [2]
(C) It has been prepared for (C) [3]
shipment. (D) [4]
(D) It includes an incorrect address.

28 TOEIC ® Listening and Reading Practice Test

Questions 168-171 refer to the following article.

Plans Approved for Local Attraction

Tuesday, February 26

A fter hearing recommendations — [2] —. As Stephanie Landsbury

proposed by the panel commissioned of the city tourist board notes, “The Marsh
eight months ago to evaluate the Marsh Point Lighthouse is a local landmark. It
Point Lighthouse, local officials has been featured on posters and signs and
announced on Monday that a major even plays a pivotal role in the movie
restoration of the lighthouse tower would classic A Clear Beam of Light.”
begin in two months. To the untrained Restoration of the structure will be done
eye, the lighthouse appears to be in good in phases over the next eighteen months,
shape. — [1] —. However, according to and will include work on the interior as
chief engineer Edward Sayer, the tower well as the exterior of the lighthouse.
is in dire need of repair to replace loose — [3] —. Parts of the structure will
bricks and address severe corrosion at remain open to the public while the work
the base of the structure. President of the is being done, as will the museum and gift
Marsh Point Historical Society Glenda shop also on the premises. The completion
Lewis remarks, “For almost 200 years, of the project is expected to coincide with
the lighthouse has been an aid to the building’s bicentennial. Donations to
navigation. Restoring the lighthouse now help support the cost of the restoration are
may extend its service for another two being solicited from local individuals and
centuries.” corporate sponsors. — [4] —.

168. What is the article mainly about? 170. What is suggested about the
(A) The construction of a new lighthouse?
museum (A) It has been in operation for nearly
(B) The restoration of a historic two centuries.
landmark (B) It is open only to members of the
(C) The filming of an upcoming movie historical society.
(D) The election of a local official (C) It was constructed for a movie
set.
169. Who is Stephanie Landsbury? (D) It is in good condition.
(A) A chief engineer
(B) A bank official 171. In which of the positions marked
(C) A historical society member [1], [2], [3], and [4] does the following
(D) A tourist board spokesperson sentence best belong?
“The lighthouse is also important for
cultural reasons.”
(A) [1]
(B) [2]
(C) [3]
(D) [4]

TOEIC ® Listening and Reading Practice Test 29

Questions 172-175 refer to the following online chat discussion.

Alice Myers [10:19 A.M.]

Hello. I’ve reserved a car for July 2-8. The reservation number is X102W.
Can I pick up the car right at the airport terminal, or do I need to take a
shuttle bus?
Jared Dubiel [10:20 A.M.]
Let me find your reservation. You are flying to Boa Vista Airport, correct?
Alice Myers [10:20 A.M.]
Yes.
Jared Dubiel [10:22 A.M.]
Here it is. Your car will be waiting for you at the parking area in front
of the terminal. Go to the Allaire Rentals kiosk there and one of our
representatives will give you the key.
Alice Myers [10:23 A.M.]
OK. One more question. Is it possible to upgrade to a larger car at this
point? I’m not sure the one I’ve reserved will be comfortable enough with
4 people plus luggage.
Jared Dubiel [10:25 A.M.]
It looks like you reserved a compact car. That may be tight for your group.
Let me check with our agent at that location and see if there is something
larger available. Christine, can you tell me if you have a mid-size car
available for the week of July 2-8?
Christine Lindquist [10:32 A.M.]
Afraid not. We’re busy because of the holiday. But we do have a full-size
car and a small van.
Alice Myers [10:34 A.M.]
Can you tell me how much the full-size car will cost?
Jared Dubiel [10:36 A.M.]
It would be an additional $150 for the week.
Alice Myers [10:37 A.M.]
That’s fine. I’ll take it. Do I need a new reservation?
Jared Dubiel [10:40 A.M.]
No. I’ve noted the change in the paperwork and added the additional
amount to your card. You’re all set.
Alice Myers [10:41 A.M.]
Wonderful. Thank you.

30 TOEIC ® Listening and Reading Practice Test

172. At 10:22 a.m., why does Mr. Dubiel 174. What is suggested about
write, “Here it is”? Ms. Lindquist?
(A) He found Ms. Myers’ booking (A) She is traveling during a holiday.
information. (B) She is located at Boa Vista
(B) He located the Allaire Rentals Airport.
kiosk. (C) She wants to change her travel
(C) He is marking the airport’s plans.
location on a map. (D) She wants to reserve a car for a
(D) He is telling Ms. Myers where she week.
can find a form.
175. What size vehicle will Ms. Myers
173. What does Mr. Dubiel tell Ms. Myers rent?
to do when she gets to the kiosk? (A) A compact car
(A) Pay for her reservation (B) A mid-size car
(B) Take a bus to the terminal (C) A full-size car
(C) Ask to speak to Mr. Dubiel (D) A small van
(D) Pick up the key to her vehicle

TOEIC ® Listening and Reading Practice Test 31

Questions 176-180 refer to the following e-mail and article.

32 TOEIC ® Listening and Reading Practice Test

176. What city is the subject of Citywatch 179. What is indicated about the
Magazine? Wilkerson Beverage Company?
(A) Sydney (A) It plans to market new products in
(B) Amsterdam December.
(C) Chicago (B) It operates offices in multiple
(D) Taipei cities.
(C) It has an opening for a vice
177. What is the purpose of the article? president.
(A) To profile a local businessperson (D) It produces a line of coffee drinks.
(B) To report on an increase in
tourism 180. What does Ms. Wu say about her
(C) To describe a local business event job?
(D) To discuss the opening of a new (A) It is temporary.
café (B) It is challenging.
(C) It requires a lot of travel.
178. What is Ms. Wu’s current position? (D) It pays well.
(A) Coffee shop owner
(B) Marketing director
(C) Business journalist
(D) Corporate executive

TOEIC ® Listening and Reading Practice Test 33

Questions 181-185 refer to the following press release and e-mail.

34 TOEIC ® Listening and Reading Practice Test

181. What is the subject of the press 184. What will Robin Bertolli probably
release? send to Ja-Hoon Lee?
(A) An increase in car advertisements (A) A schedule for the grand opening
(B) A decline in consumer confidence of a factory
(C) The building of a car parking (B) A report of the company’s
garage quarterly sales
(D) The planned opening of a new (C) A summary of an advertising
factory campaign
(D) A document containing
182. What is indicated about Jupiter construction plans
Corporation?
(A) It will release a new car model 185. When does Robin Bertolli expect to
next year. see Ja-Hoon Lee?
(B) Its headquarters are in Seoul. (A) In February
(C) It has received several customer (B) In March
complaints. (C) In June
(D) Its sales have remained steady. (D) In July

183. Who is Ja-Hoon Lee?

(A) A corporate spokesperson
(B) A factory employee
(C) An advertising manager
(D) An automobile salesperson

TOEIC ® Listening and Reading Practice Test 35

Questions 186-190 refer to the following e-mails and survey.

To: Klara Wagner <kwagner@clearnet.net>

From: Front Desk <reservations@persimmonroyal.com>
Subject: Reservation Confirmation
Date: September 25

Thank you for choosing the Persimmon Royal Hotel in Bangkok. This email is to confirm your
reservation for November 15-22. Your confirmation number is KW27-40118.

While you stay with us, we hope that you will try Elan, our award-winning restaurant featuring
the talents of chef Niwat Parnpradub, and Waterworks, our poolside café. If you would like to
explore Bangkok, our concierge service is more than happy to recommend tourist activities and
book you a table at any restaurant.

After your stay, please fill out the customer satisfaction survey that is available in each room and
on our website. We will send you a voucher for one free night at any of our locations, including
Sapporo and Melbourne. For a complete listing of locations and information about our next
grand opening, please visit our website.

If you have any questions or concerns, please contact us at +66 2 555 8657.

The Persimmon Royal Front Desk

Persimmon Royal Hotel

Customer Satisfaction Survey

Name: Klara Wagner

Where did you stay? Persimmon Royal Hotel, Bangkok

Below
Excellent Good Average Poor
average

Menu variety x
Quality of service x
Quality of room x
Housekeeping staff x
Hospitality of staff x
Comments and Questions: This was my first visit to this hotel, though
I’ve stayed at several of your other locations on business. This time, I
was charged twice for poolside snacks that I didn’t order. In fact, I didn’t
eat at the hotel at all; I only ate at Bai Makrut and Café Galanga, both
restaurants outside of the hotel.
As for the voucher, will it be valid at your future location? I will be attending a
conference there in March.

36 TOEIC ® Listening and Reading Practice Test

 To: Klara Wagner <kwagner@clearnet.net>
From: Front Desk <reservations@persimmonroyal.com>
Subject: Your recent stay
Date: November 27
Attachment: Voucher

Dear Ms. Wagner,

Thank you for your feedback on your stay with us. We have checked your information
and are happy to see that the problem you reported was resolved before you checked
out.

In answer to your question, yes, the voucher (please see attached) is valid at any of
our hotels at any time. As you have noted on our website, our newest hotel will open
in Macau. The grand opening will take place in early February. The voucher has no
expiration date.

Warm wishes,

Raoul Fechter, Front Desk Manager

186. What is the purpose of the first 188. What is indicated about Ms. Wagner?
e-mail? (A) She has stayed at other
(A) To reserve a table at a hotel Persimmon Royal hotels.
restaurant (B) She feels the hotel restaurants are
(B) To inquire about hotel rates expensive.
(C) To confirm a hotel reservation (C) She will soon travel to Bangkok
(D) To inform a hotel employee of a for business.
problem (D) She received a bill in the mail from
the hotel.
187. What is NOT one of Ms. Wagner’s
opinions about the hotel? 189. What restaurant mistakenly charged
(A) The quality of the housekeeping is Ms. Wagner?
good. (A) Bai Makrut
(B) The variety of menu options is (B) Café Galanga
below average. (C) Waterworks
(C) The quality of service at the hotel (D) Elan
is average.
(D) The hospitality of the staff is 190. Where will Ms. Wagner attend a
average. conference in March?
(A) In Bangkok
(B) In Macau
(C) In Sapporo
(D) In Melbourne

TOEIC ® Listening and Reading Practice Test 37

Questions 191-195 refer to the following e-mails and schedule.

To: All Staff

From: Sandra Gomez, General Manager
Date: April 15
Subject: Fisk Hardware Workshops
Attachment Workshop Schedule

Thanks to all the volunteers who have agreed to lead our first in-store workshops. By offering
these mini-trainings, we hope to attract more regular customers and familiarize them with our
store’s various departments. I think the workshops will be a big hit!

We have promoted these for several weeks now, and customers should understand that they
can register through our website. Participation for each workshop is limited to fifteen people, a
number that will ensure a safe and more interactive experience for everyone.

Please review the attached schedule. Workshop facilitators, please confirm that you are available
on the date you have been assigned.

May Workshop Schedule

Workshops take place on Saturdays from 9:30 A.M. to 12 noon.
Date Topic Facilitator Registered
Participants
May 7 Selecting paint colors; techniques for Candice Delaney 6
achieving various visual effects
May 14 Learning to use a variety of tools for Juan Faisal 10
precise measuring and cutting. Each
participant will construct a simple
birdhouse.
May 21 Learning common electrical wiring Oliver Zimmer 5
tasks; installing power outlets and
replacing light fixtures
May 28 Measuring, cutting, and installing Nell Jimenez 14
floor tiles; selecting the right flooring
materials for rooms

38 TOEIC ® Listening and Reading Practice Test

 To: Paul Czerny
From: Sandra Gomez, General Manager
Date: May 6
Attachment: Saturday workshop
Dear Mr. Czerny,

I sincerely appreciate that you are stepping in to teach the electrical skills workshop after the
original facilitator informed me of a scheduling conflict. This will be a good opportunity for you
to demonstrate your expertise!

Please keep in mind that our workshops are intended for beginners, so we should not assume
that participants have any prior skill or experience using tools. Your task is to present an
overview with some safety tips and to carefully watch over participants during any hands-on
activities. This will be a bit longer than the classes you’ve been teaching at the high school, but
I’m sure you will have plenty of activities to fill the time slot. You can address specific questions
participants may have about their own personal projects at the end of the workshop session.

Thanks again,

Sandra Gomez

191. What is indicated about the 194. What does Ms. Gomez tell
workshops? Mr. Czerny about his workshop
(A) They may be completed online. participants?
(B) They are on topics requested by (A) They will require supervision.
customers. (B) They must bring their own
(C) They are a new initiative for the supplies.
business. (C) They are completing a work
(D) They will be followed by requirement.
workshops with advanced-level (D) They will receive training materials
topics. in advance.
192. What is suggested about the 195. In the second e-mail, the word
workshop on tile flooring? “address” in paragraph 2, line 5, is
(A) It is filled almost to capacity. closest in meaning to
(B) It requires a fee to cover materials. (A) lecture
(C) It may have to be canceled. (B) label
(D) It is led by a high-school teacher. (C) send out
(D) respond to
193. Which facilitator is Mr. Czerny
replacing?
(A) Ms. Delaney
(B) Mr. Faisal
(C) Mr. Zimmer
(D) Ms. Jimenez

TOEIC ® Listening and Reading Practice Test 39

Questions 196-200 refer to the following letter, price list, and order form.

Wood Hollow Theatre

Dear Valued Member,

Thank you for your support of the Wood Hollow Theatre. Not only do your donations help us
to provide the community with quality arts and music programs but they also make you eligible
for discounts and special events.

Please join us as we proudly present the world premiere of The Sun Princess, a comic musical
by Claude Jones. The delightful show is conducted by Akira Murata and stars England’s most
prominent vocalist, Margo Schmidt, in an entertaining role as the witty princess.

As a member and sponsor of the Wood Hollow Theatre, you are invited to a special
performance for members only on Thursday, June 17, at 7:30 P.M. Members at the patron level
and above can receive two free tickets.

Be the first to see what is sure to become a masterpiece. To reserve your tickets, fill out the
order form below and send it to:

Wood Hollow Theatre

175 Marbury Drive
London EC5 3GP

We look forward to seeing you there.

Sincerely,

Mariam Abdulla

Mariam Abdulla
Wood Hollow Theatre President

The Sun Princess

Show Date Show Time Ticket Prices
Regular Nonmember Student
Member Member

June 17 7:30 P.M. £12 na na

June 18 8:00 P.M. £18 £23 £12
June 19 8:00 P.M. £20 £25 £12
June 20 7:00 P.M. £18 £23 £10

40 TOEIC ® Listening and Reading Practice Test

196. What is suggested about The Sun 199. On what day will Mr. Bhatia attend
Princess? the performance?
(A) It was written by Akira Murata. (A) Thursday
(B) It will be Margo Schmidt’s first (B) Friday
role. (C) Saturday
(C) It has received positive reviews (D) Sunday
from critics.
(D) It will be performed for the first 200. What type of ticket is Mr. Bhatia
time on June 17. ordering?
(A) Nonmember
197. What is NOT suggested about the (B) Student member
Wood Hollow Theatre in the letter? (C) Regular member
(A) It accepts donations from people (D) Patron member
in the community.
(B) It offers reduced ticket prices to
members.
(C) It organizes lecture tours on the
arts.
(D) It hosts special performances for
members.

198. In the letter, the word “prominent”

in paragraph 2, line 3, is closest in
meaning to
(A) talented
(B) famous
(C) protruding
(D) obvious

Stop! This is the end of the test. If you finish before time is called, you may go
back to Parts 5, 6, and 7 and check your work.

TOEIC ® Listening and Reading Practice Test 41

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