MEDICARE SUPPLEMENT SCRIPT
Hi this is _______I am calling you from Medicare Advisors on a recorded line. How are you?
Reason of the Call:
I am calling you to inform you about Medicare benefits for additional insurance plan which
original Medicare does not covers which includes your no out of pocket expenses like Co-payments,
Doctor’s deductibles, Dental, Vision, Hearing and prescription drugs, so are you enrolled with
Medicare Part A, B or Both? (Should be Both A & B)
How OLD are you? (Should be 65-92)
And by any chance are you facing any major health Condition? Like any Chronic or renal
disease?
Do you currently have any secondary health insurance besides Medicare?
Do you have Medicaid or VA insurance in place? Should be No
Transfer Process:
<Mr. Customer> that’s all I wanted to ask you in order to check your eligibility, now I’ll get you to
one of our verification officers who’ll assist you further to go over with the new plan options,
OKAY?
The agents have to get the consent from the customer and the customer has to say OKAY/YES.
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NOTE: The agents just have to write the answers of the customer in the
comment box of the vici dial and then press on the local closer button.
Rebuttal
You can check out the plans if you think you are saving more money with a better coverage plan
you are more than welcome to do business with us otherwise there is No Obligation as this is just
to check your eligibility in your area if you can qualify for any extra health coverage for
yourself.
Supplements Rebuttal:
Well, this would be a no out of pocket quote on supplements/ Medigap Plan to save you more
money on your hospital bills, Doctors deductibles and Co-Payments.
Where are we located?
We are located in Texas but if the customer asks in a way that he is asking form which country
you are calling from other then US then that customer is not interested and it’s a DNC customer. so
just DNC that customer.
Quality Parameters:
• Must have or Entitle to Part A & B both!
• Do you currently have a Red, White & Blue Medicare Health Insurance Card?
• If Cx has a supplement Plan, Prescription Drug Part D, or even an Advantage he does
Qualify
• If the Cx is Veteran - Don’t Qualify
• If the Cx Tricare - Don’t Qualify
• If has Medicaid – Don’t Qualify
• People On Dialysis / Kidney Failure - Don’t Qualify
• Former Employers Insurance Coverage – Don’t Qualify
