Office of the Police and Crime

Commissioner for Surrey

Police and Crime Plan for Surrey

2016-2020
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Foreword from Police and Crime
Commissioner David Munro
the Chief Constable and all officers regularly to respond to gaps in
and staff of Surrey Police will rise to service provision, keep abreast
the challenge and forge ahead with of new developments including
the task of providing an excellent better technology, and to drive up
service to Surrey people. service quality. Your comments and
suggestions are a crucial part of
Since my election as your Police this, so please keep them coming.
and Crime Commissioner in May,
I have spoken with many officers I look forward to meeting many
and staff in Surrey Police. Whilst we more residents, as well as Surrey
all recognise that there is more to Police officers and staff, during my
be done to make the service one four-year term of office so that I can
that we can be universally proud hear at first-hand what is important
of, I have been really impressed by to you and how I can help make
their professionalism, dedication, Surrey an even better place to live.
I am very pleased to present my cheerfulness, and determination to
first Police and Crime Plan for go the extra mile to serve the many David Munro
Surrey. My six priorities are firmly diverse communities in our county. Police and Crime Commissioner
based on what you, our residents, That’s an excellent foundation on for Surrey
have told me are most important which to build.
to you to cut crime and build safer
communities. It’s an ambitious Plans like these can never be
programme but I am convinced that static, but need to be refreshed

Foreword from Chief Constable

Nick Ephgrave
I am delighted to endorse this and crime plan and the operational
Police and Crime plan, built as delivery plan have the same, simple
it is on the wishes of the Surrey aspiration: to make Surrey as safe
public. I am committed to working as it can be.
closely with the Police and Crime
Commissioner, David Munro, Nick Ephgrave QPM
to ensure the plan is delivered Chief Constable, Surrey Police
effectively and efficiently.

The six priorities set out in this plan

will give focus and direction to the
Surrey Police delivery plan, which
describes the way in which we will
police our county. Both the police

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Summary of Priorities

When I stood for election, Cutting Crime and Making Our Town
I listened to your views on what Keeping Surrey Safe Centres Safe
you want from Surrey Police
I will ensure that Surrey Police Our town centres can become noisy
and its partners to keep you
delivers more visible policing, and threatening places after dark.
safe. Improvements need to
relentlessly pursues criminals, I will work with local councils, police,
be made but many of you, like
solves more crime and reduces local businesses and residents to
me, are quite rightly proud of
reoffending. make our town centres safe for all.
Surrey Police whilst recognising
that more needs to be done.
Supporting Victims Tackling the Threat
By setting clear priorities and
of Terrorism
supporting Surrey Police, I I will take urgent action to provide
believe we can have the best proper support for the victims of I will review the anti-terrorism
police force in the country and crime and those who need the plans and resources to ensure that
make Surrey as safe as it can be. most help from our police service. Surrey Police can keep on top of
To achieve these aims I have set the critical task of deterring and
the following six priorities: Tackling Rural Crime defeating terrorists in Surrey.
Rural areas can feel they have been
Making Every Pound Count
forgotten. I will improve the 101
non-emergency contact number, I will fight for fair funding for Surrey
put in place measures to achieve Police and target resources at the
better responses and ensure that front line to improve the services
victims have a single point of to Surrey residents and achieve
contact throughout an investigation. better outcomes.

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Cutting Crime and Keeping Surrey Safe

I will ensure that Surrey Police to do so - as many of you already In summary, I will:
delivers more visible policing, do. I also aim for Surrey’s roads
• Review the current model of
relentlessly pursues criminals, to be safer for all users including
community policing
solves more crime and reduces pedestrians, cyclists and vehicles.
reoffending. • Hold the Chief Constable
Joint Enforcement Teams are an and partners to account for
You have told me that you want to initiative to get police and councils delivering improvements in
see more uniformed officers out to collectively tackle local issues solving crime, and rates of
on the streets and that you find such as noise, fly-tipping, litter reoffending
a visible presence reassuring. To and anti-social behaviour. Three • Support and consider the
better resource the protection of teams are already in place in Surrey development of further Joint
victims whilst also maintaining good and I will encourage, support and Enforcement Teams in Surrey
services in times of diminishing consider providing funding to other
resources, Surrey Police has areas to adopt this model to suit • Encourage volunteering,
changed the way it provides local local needs. for instance as Special
policing by introducing the Policing Constables
in Your Neighbourhood (PiYN) Surrey is a safe place to live, with
model. As with any change, some relatively low crime levels. However,
people are concerned about the when compared with other county
impact this new model will have. police services, detection rates are
We need to make sure we get the low. Crime happens in rural areas,
balance right - the police can’t be town centres, villages, suburban
the first port of call for all problems, areas and behind closed doors, and
but we can still be assured that may affect any of Surrey’s diverse
they are there to help people in communities. Of particular concern
crisis at any time of the day or at the moment is the detection of
night. I will make sure that that the ‘non-street’ crimes such as abuse of
PiYN model is reviewed and will ask children, domestic abuse and sexual
about your experiences of policing offences. I am also keen to build
since the model was introduced. on the good partnership activity
carried out in Surrey to reduce
I hear a mixed picture from you re-offending and divert people from
about your local officers. We need crime and will meet with partners
to capture and build on the good in the Criminal Justice System to
practice to protect all of Surrey’s commission further work in this
diverse communities. But we also area. The prevention and detection
want to see communities do more of hate crime and the reduction of
to help and support local police, any community tensions generally Key Performance Aims:
and volunteer when they have time will always be a priority too.
- For people to feel that
police deal with anti-
social behaviour and
crimes that matter to
them in their area

- For police to solve

more crimes committed
against vulnerable
people (sexual offences,
domestic abuse, child
abuse and hate crimes)

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Supporting Victims

business fraud to on-line paedophilia

and cyber bullying. I will oversee and
influence the partnerships between
police, education, councils and
businesses that provide prevention
advice and training in Surrey to
protect against cybercrime.

Of course, all victims of crime need

the right level of support. Surrey Police
regularly surveys victims of burglary,
vehicle crime, hate crime and anti-
social behaviour and I will monitor the
use of these surveys so that they are
used to improve victim care.

In summary, I will:
I will take urgent action to Surrey Police, like other police • Work with HMIC to ensure
provide proper support for the forces, is seeing increased reporting that the action plan that has
victims of crime and those who of child abuse. I will work with Surrey been put in place protects and
need the most help from our Police, Surrey County Council and supports victims and brings
police service. victim support organisations to offenders to justice
ensure that every child who suffers
Last year, Surrey Police received abuse gets the right support, when • Support children and
they need it, for as long as they vulnerable victims through my
a poor report from Her Majesty’s
need it. Where there are other victim commissioning fund
Inspectorate of Constabulary (HMIC)
vulnerable people, such as victims and joint commissioning with
for its performance in protecting
of trafficking or modern slavery and others
vulnerable people and victims
of crime. Surrey Police was, at abused adults, I will co-ordinate with • Prioritise cybercrime
that time, facing unprecedented the right agencies to get them the prevention in Surrey
increases in reports of crimes of support they need.
• Monitor overall victim
child abuse, sexual offences and
satisfaction to hold the police
domestic violence. National surveys One of my key responsibilities as PCC
to account for providing high
have shown that incidences of these is to work with partners such as the
levels of support
crimes aren’t increasing but more Crown Prosecution Service, courts
people are coming forward to report and probation providers to deliver an
current or past crimes of abuse. efficient criminal justice system for
the county. I will look to find effective
Since the inspection, investments solutions where it is clear that
have been made and action plans improvements can be made – for Key Performance Aims:
are in place, with encouraging signs example, making sure that victims of
- For Surrey Police to
of improvement. It remains my abhorrent crimes such as rape do not
be rated ‘good’ (or
priority however for Surrey Police to experience delays in bringing their
better) at protecting
move from a status of inadequate cases to justice.
vulnerable people
provision in this area to providing
the good service to victims that Cybercrime is a growing area of - For victims to be
they have a right to expect. criminality – from personal and satisfied with the level
of service they receive
from Surrey Police

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Tackling Rural Crime

Rural areas can feel they have busy or takes a long time to be solutions. I will be asking whether
been forgotten. I will improve answered. I want to understand that is working for communities.
the 101 non-emergency contact the issues faced by Surrey Police in I will also be monitoring victim
number, put in place measures answering these calls and improving satisfaction to see that action is
to achieve better responses performance. taken where there are concerns.
and ensure that victims have
a single point of contact People in rural areas in particular In summary, I will:
throughout an investigation. have told me that they are
• Close any gaps in
concerned that it may take a long
communication between the
Crime affecting those living in rural time for police to attend if they
police and rural communities
areas is diverse – covering theft of do have an emergency. The new
machinery, wildlife crime, anti- Policing in Your Neighbourhood • Improve police performance
social use of country roads and the model should help provide a better in answering 101 calls and
countryside, damage to the local response as it has allocated more scrutinise performance
environment, domestic violence dedicated resources across specific • Monitor the response provided
in isolated communities and other geographical areas, but I will be to communities from Surrey
issues that blight rural life. I will reviewing this to make sure it Police and take action where
work with those organisations and actually happens. this isn’t good enough
groups who also want to protect
rural areas to make the countryside Surrey Police has given a • Hold Surrey Police to account
safer in Surrey. commitment that, where a for providing communities with
community has a crime or anti- a named police contact when
I hear that people can find it social behaviour problem, it will they have policing problems
difficult to contact the police about provide a single point of contact and for providing the right
non-emergency issues. They tell and attend local meetings to support to help with local
me that the 101 number is often work with the community to find problems

Key Performance Aims:

- For police to improve the

answering of the 101 non-
emergency number

- For communities to
feel that police deal
efficiently with their local
issues

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Making our Town Centres Safe

Our town centres can become Good planning of new infrastructure In summary, I will:
noisy and threatening places and the night time economy is crucial
• Look at how safe people feel
after dark. I will work with local for safe towns. I want to make sure
in town centres in Surrey and
councils, police, local businesses that every local planning authority in
encourage all towns to update
and residents to make our town Surrey considers the implications of
their plans to improve the
centres safe for all. creating a safe environment when
feeling of safety
developing their plans.
On the positive side, many Surrey • Work with community
towns are working hard to create a As well as traditional town centre partnerships, local councils
safe and enjoyable environment for ‘hot spots’ such as pubs or and local businesses to
people living and visiting during the nightclubs, recent research has develop safe areas in town
day and night. Good schemes such shown that police resources are centres. I will consider
as the Street Angels are in place increasingly being directed to funding for schemes which
to provide help for those in need places such as mental health improve safety, especially for
and some towns have Town Centre facilities or children’s homes to vulnerable people
Wardens. We need to build on good help those who are suffering from • Work to ensure that councils
practice and encourage joined-up mental health issues or to deal with take into account policing and
effort with local police. missing children or adults. I want safety needs when planning
to make sure that the police, local new infrastructure
Partnerships which bring together authorities and health providers are
police, councils, fire and rescue, able to jointly address problems • Develop partnerships between
health and others have a great that can arise in these locations police, businesses and
part to play. I want to see them and ensure that all agencies are community safety agencies to
work more closely with local properly fulfilling their respective tackle crime
businesses and community groups responsibilities.
and my Community Safety Fund
can provide financial help for local Joint Enforcement Teams, or similar
initiatives. Young people, including local council schemes, will also
those in schools and colleges, also help with noise and anti-social
want to feel safe in town centres. behaviour and I will support them
I will engage with them and youth as they increase in number across
organisations to better understand the county and work with other
their specific issues. local groups to reduce problems.

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Key Performance Aim:

- For people to feel safer

in Surrey’s towns

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Tackling the Threat of Terrorism

I will review the anti-terrorism leads to a national response. It In summary, I will:

plans and resources to ensure has to be co-ordinated and led at
• Review plans to protect
that Surrey Police can keep every level, from the very local to
against and defeat terrorists
on top of the critical task the national. I will ensure that, as
in Surrey, taking into account
of deterring and defeating far as Surrey is concerned, there
results of national inspections
terrorists in Surrey. is effective and efficient join up
between the local, the regional • Oversee the development
We cannot afford to relax our effort and the national levels and that and implementation of action
to keep Surrey residents protected we have access to the full range of plans, including resource
from terrorists. I want to reassure resources available. levels, where needed
the public that there are effective • Provide reassurance to the
plans in place to help prevent an All plans must be kept up to public that plans are in place
attack, protect Surrey residents, date, however, and with the
prepare to meet any potential attack Chief Constable and other
and pursue any potential attackers. counter terrorism agencies I will
scrutinise our plans to make sure
Tackling terrorism starts with this happens and that the right
community intelligence that often resources are in place.

Key Performance Aim:

- To ensure a robust plan

remains in place and
is kept updated and
appropriately funded
to prevent and defeat
terrorist activities in
Surrey

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Making Every Pound Count

I will fight for fair funding opportunities, alongside the Sussex In summary, I will:
for Surrey Police and target Police and Crime Commissioner,
• Make savings in my office
resources at the front line to to make sure these are working as
to free up resources for
improve the services to Surrey effectively as possible.
frontline delivery
residents and achieve better
outcomes. Regionally we can collaborate • Work with government on a
better on back-office tasks such new police funding formula to
We are in a time where all public as personnel management, make sure Surrey has its fair
sector services need to be as information technology and share of government support
efficient as possible. I have already procurement. We can also forge • Ensure that any savings
made savings of over £100,000 to better links with the Metropolitan delivered from the support
my office budget by cutting posts Police Service in policing the Surrey services can be directed to
and will re-direct this money to - London border. I will collaborate the front line
providing better services to people with Surrey County Council and
who need it. others to develop the best model • Work with Surrey Police and
for joining up emergency services. other partners to set an
A new funding formula for The underlying principle will be estates strategy that best
policing is being developed by the to establish better partnerships meets Surrey’s needs
Government and I will work with together to improve resilience,
the Home Office to make sure that provide a good service and to make
Surrey receives fair treatment. savings to invest in the frontline.

I want to retain the identity of People are our most important

Surrey Police as a Force that local resource and I want to make
people can be proud of. However, sure our officers and staff are
I have a duty to collaborate and well trained, equipped and that
support working with others to our buildings are fit for purpose.
share costs, make savings, improve To that end, I will be initiating a
our buying power and jointly long-overdue review of our estate
provide better services. There strategy. I also endorse the Surrey
are well established collaboration Police ‘People Plan’ which sets
arrangements between Surrey out the Force’s principles for
and Sussex Police and I will leadership, development and
oversee these and encourage new support.

Key Performance Aim:

- To improve the
percentage of budget
spent on front-line
policing

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Holding the but there are some key outcomes
that I will expect to see delivered
have the same aim to make
Surrey a safer place. I will foster
Chief Constable over the next four years around good relationships and provide
improved answering of the 101 non- leadership, governance, scrutiny
to Account emergency number, good treatment and funding within partnerships
of victims, responding to concerns as required.
I have signed a concordat with of residents in rural and town

Policing Budget
the Chief Constable to set out our centre areas and making savings to
professional relationship with each invest into frontline policing. These
other. I want to foster a relationship
where I can hold the Chief Constable
are summarised within this plan and Council Tax
and I will report on progress. I will
to account for delivering Surrey’s regularly hold the Chief Constable As Police and Crime Commissioner,
Police and Crime Plan, but one which and partners to account on the I receive all funding relating to
is also constructive and supportive. delivery of the priorities. This plan will policing in Surrey. It is my role to
I will also ensure that the Chief be underpinned by a Surrey Police set a revenue and capital budget
Constable promotes ethical behaviour delivery plan. for Surrey Police and determine the
in Surrey Police and embeds the level of council tax raised to fund
College of Policing Code of Ethics.
Partnership policing. For 2016/17, a gross
revenue budget of £212.6m has
This plan has been developed Working been set for Surrey Police. Of this,
with the Chief Constable and his £210.5m is delegated to the Chief
leadership team. He has given A critical element of this plan Constable to fund the delivery of
his support to the plan and a is working with others: police operational policing. Most of this,
commitment to meeting the forces; emergency services; local some 86%, is spent on staffing
priorities set out within it. I don’t councils; community partnerships costs. Other costs include supplies,
believe in having a raft of targets, and voluntary groups. We all premises, transport and travel.

12
 and services to support child
abuse victims. I will review this
funding so that it is directed
towards meeting the priorities
set out in this plan, with the aim
of placing longer-term contracts
with those organisations who
demonstrate that they can produce
the goods.

In 2016/17, £700k has been

set aside from the overall PCC’s
budget for funding community
safety projects. I will commit this
year to continuing this fund and
will review the amount in the fund
for future years. I will review the
criteria for awarding funds and
Of the total funding, £2.1m is
retained by the Commissioner
Grant Giving and seek to award three year funding
of which £0.7m is set aside for Commissioning where appropriate to allow longer
term planning for those seeking to
commissioning community safety
services. The Commissioner’s reduce crime and disorder. Funds
As PCC, in addition to core police
office budget is currently set at that Surrey Police receives back
funding, I will receive £1.4m in
£1.4m and I have already made from the government after seizing
2016/17 to commission services
savings on this amount. money and assets from criminals
which support victims of crime.
Surrey Police’s budget is funded will be directed to frontline services.
There is currently a three year
from a combination of a central contract in place for Surrey,
government grant of £91.4m Details of the criteria for awarding
Sussex and Thames Valley PCCs
and council tax of £107.2m. In grants and how to apply for a grant
for Victim Support to provide the
terms of council tax that people from the PCC’s Victim Support Fund
initial support service for victims.
in Surrey pay for policing, Band and Community Safety Fund can be
D properties pay £220.19 for found on the Surrey PCC website.
The remainder of the fund of
policing in 2016/17, an increase just less than £1m is spent on
of 1.99% on the previous year. specialist victim services through
In future I will campaign for Surrey the award of grants. Recipients
Police to get its fair share of in 2016/17 will include domestic
government grant and will robustly abuse outreach services, support
scrutinise future financial savings services for victims of rape and
and plans. sexual offences, women’s refuges

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Equality and A Strategic Policing Requirement
(SPR) has been produced by the
Consultation,
Diversity Home Office in consultation with the Reporting and
Association of Chief Police Officers.
I will develop and maintain It describes the main national Review
good links with all of the diverse threats for England and Wales and
requires each Police and Crime I have consulted on the priorities
communities in Surrey, working
Commissioner and Chief Constable set out within this plan. You can
with the Independent Advisory
to provide enough resources from view the results and my response
Group for Surrey Police, meeting a
their local areas to collectively meet on the OPCC website. I will report
wide range of community groups
the national threats of: terrorism; progress against this Police and
and consulting all groups on my
civil emergencies, serious and Crime Plan publicly to the Police
plans. I support and will oversee
organised crime; public disorder; and Crime Panel and I will issue
the Surrey Police Equality, Diversity
large-scale cyber incidents and child an Annual Report. I will review and
and Human Rights Strategy.
sexual abuse. update this plan annually.

Strategic Commissioners and Chief

Constables need to collaborate
Policing with others to ensure there is
sufficient capacity to deal with
Requirement national threats. I will work with the
Chief Constable to make sure that
Police forces in England and Wales Surrey balances its requirement
need to tackle a wide range of to meet national issues with
threats to keep the public safe. protecting Surrey locally. I have
There are some that go beyond outlined my key priority to help
county boundaries and which protect Surrey from terrorism and
require police forces to provide a by working locally and with others
joint national response. we can help the national effort.

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Priorities
Cutting Crime and Keeping
Surrey Safe

Supporting Victims

Tackling Rural Crime

Making Our Town

Centres Safe

Tackling the Threat

of Terrorism

Making Every Pound Count

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Contact
If you have any comments on this plan, or would like to know more about the PCC please contact:

Website
www.surrey-pcc.gov.uk

E-mail:
surreypcc@surrey.pnn.police.uk

Telephone:
01483 630200

SMS:
07881 039131 (Text message number for the deaf, hard of hearing or speech impaired)

Post:
Office of the Police and Crime Commissioner
PO Box 412
Guildford
Surrey GU3 1BR

Many thanks to Surrey Police and

www.surrey-pcc.gov.uk @SurreyRoadCops for their photographs